JPS6327973A - Diagnostic system for operation state of automatic teller machine - Google Patents

Abstract

PURPOSE:To perform secure maintenance by providing a center which analyzes concentrically data regarding an operation state that an automatic teller machine stores. CONSTITUTION:An IC card 2 is inserted into the automatic teller machine ATM 1 and data regarding the operation states of respective parts are read out of the machine. The card 2 where those stored data are written is inserted into an analyzing terminal equipment 3 and sent to the data analyzing center 4 through a public telephone line. The center 4 analyzes the data and determines and sends proper maintenance contents to the terminal equipment 3. The terminal equipment 3 displays and also prints the maintenance contents. A staff in charge of maintenance refers to the contents and performed the maintenance of the ATM 1. Consequently, even when the staff in charge of maintenance charges, and even when the specification of the equipment is altered, the maintenance is carried out properly.

Description

DETAILED DESCRIPTION OF THE INVENTION (a) Field of Industrial Application The present invention relates to a system for diagnosing the operating status of each operating section of an automatic transaction processing device used in financial authorities and the like.

(b1 Invention (Existing) The operating state diagnosis system for an automatic transaction processing device according to the present invention reads data related to the operating state of each operating unit stored in the automatic transaction processing device using an RC card, and analyzes the data. The data is sent to a data analysis center via a terminal device and a public telephone line to request a decision on the content of maintenance, etc.

This makes it possible to always maintain the automatic transaction processing device on the same basis based on the analysis results of the data analysis center.

(C) Conventional technology Automatic transaction processing equipment installed in financial institutions, etc. checks the operating status of each operating part (banknote deposit/withdrawal machine, passbook printing machine, etc.) while processing transactions with customers. The amount of error that has occurred, the number of errors, etc. are stored and stored. Such data is data regarding the operating state of the present invention. During periodic inspections, maintenance personnel read this data and determine the necessity of maintenance and the content of maintenance (for example, replacement of parts, adjustment of drive parts, etc.). The maintenance staff performs maintenance based on their judgment.

(d) Problems to be Solved by the Invention As described above, during periodic inspections of conventional automatic transaction processing devices, the content of maintenance was determined based on the experience and subjective judgment of the maintenance staff. Therefore, if the person in charge of maintenance changes or the specifications of the device change, there is a risk that appropriate maintenance will not be performed. Furthermore, if there is a problem with the device beyond a certain level, it takes time to plan the maintenance content (solution) for the problem, which not only reduces the efficiency of maintenance work but also reduces the operating efficiency of the automatic transaction processing device itself. This was the cause of the decline.

This invention was made in view of these problems.
By establishing a center that centrally analyzes data related to the operating status stored in automatic transaction processing devices, automatic transaction processing can be maintained to the same degree no matter who maintains what type of device. The purpose of this invention is to provide a system for diagnosing the operating status of devices.

(e) Means for solving the problem The present invention provides a system having an automatic transaction processing device equipped with a means for accumulating and storing data regarding the operating state of each operating section, wherein the automatic transaction processing device has an IC card league. And this I
means for writing the stored data into an IC card inserted into the C-card league, and means for determining the state of the automatic transaction processing device from the stored data and determining the content to be maintained. a data analysis center having a data analysis center; means for accepting an IC card in which the stored data is written; and means for transmitting this data to the data analysis center via a public telephone line; and an analysis terminal device having means for receiving and outputting the content to be maintained.

Ir) Effect In the operating state diagnosis system for an automatic transaction processing device according to the present invention, data regarding the operating state of each operating section is accumulated and stored in a Fronbi disk device or the like each time a transaction processing operation of the automatic transaction processing device is performed. go. At the time of maintenance inspection, a maintenance staff member inserts an IC card into an IC card league to read data on the operating state, inserts this IC card into an analysis terminal device, and transmits data on the operating state to a data analysis center. The data analysis center analyzes this data, determines the content to be maintained, and sends it to the analysis terminal device. This content to be maintained is output by display, printing, etc. The maintenance staff performs maintenance of the automatic transaction processing device by referring to the contents of this output.

(g) Effects of the Invention According to this invention, no matter what specifications the automatic transaction processing device has, and no matter which maintenance staff goes to maintain the automatic transaction processing device, the operation of the automatic transaction processing device can be improved. Since status-related data can be centrally analyzed at the data analysis center, the same content can be maintained. In addition, even if there is a problem with the automatic transaction processing device to a certain extent, a solution can be quickly determined, which has the advantage of not requiring time for maintenance and reducing the operating rate of the automatic transaction processing device. .

(hl Embodiment FIG. 1 is a diagram showing the configuration of an ATM system that is an embodiment of the present invention. An IC card 2 is inserted into the ATM 1, and the operating status of each operating unit stored and stored inside the device is The data is read out. The analysis terminal device 3 is connected to the data analysis center 4 via a public telephone line. The IC card 2 on which the stored data is written is inserted into the analysis terminal device 3. The data is sent to the data analysis center 4 via a public telephone line.The data analysis center 4 analyzes this data, determines appropriate maintenance content, and sends it back to the analysis terminal device 3.The analysis terminal device 3 The maintenance details are displayed and printed.Maintenance personnel refer to this content when performing maintenance on the ATM1.The data analysis center 4 also records the maintenance details for ATMs (automatic transaction processing devices) of all specifications. Programs, data, etc. for analyzing data related to the state are stored.

FIG. 2 is a block diagram of the analysis terminal device 3. An IC card reader 31 for reading the IC card 2, a display 32 for displaying the reply contents from the data analysis center 4, and a printer 33 for printing are connected to the microcomputer 30, which is a control device. A transmission control unit 34 for communication is connected.

This device may be a device installed in each store (a store where an ATM is installed), or may be a portable device that is brought to the store by a maintenance staff member. In these cases, if the transmission control unit 34, which is the connection part between this device and the public telephone line, is equipped with an NCU/modem, etc., it can be directly connected to the telephone line. Scanning can be simplified. Furthermore, by constructing a portable device with a modem and an Otoshin cable, it becomes possible to connect to the data analysis center 4 anywhere as long as there is a telephone.

FIG. 3 is an external view of the ATMI. On the vertical panel surface of the customer operation panel of this ATM, there is an operation display 21 which indicates when the machine is in operation. A bankbook insertion slot 22 for inserting a deposit passbook and a card insertion slot 23 for inserting a cash card and an IC card for reading data related to the operating status are installed, and a banknote deposit/withdrawal slot 24, a CRT 25, and a banknote withdrawal slot 24 are installed on the horizontal panel surface. A coin withdrawal section 27 is installed. A touch panel switch 26 is attached to the surface of the CRT 5 to detect whether or not a finger or the like touches the CRT 25 and its position. A transaction type selection key and a numeric keypad are displayed on the CRT 25 at each transaction step, and the touch panel switch 26 detects the depression of these keys by the customer.

FIG. 4 is a block diagram of the control section of the ATM1. This control section is composed of a master-slave system. The main control unit 10 that controls the operation of the entire device is a master CPU (M CPU) 10a.

RCIMlob and RA that stored control programs
M 10 C, and this main control section 10
Each of the auxiliary control units 11a to 11g, to which the auxiliary control units 11a to 11g that control the respective operating units via an internal bus, is connected to a slave CPU (S-CPU).
, 5-CPUROM, and RAM for storing various input/output data. Auxiliary control section 1
A banknote deposit and withdrawal machine 14 that counts banknotes to be withdrawn and discharges them to a deposit and withdrawal port 24 is connected to 1a. Auxiliary control unit 11
A bill checker 15 that determines the authenticity of banknotes deposited through the deposit/withdrawal port 24 is connected to b. Subsidy system? :f1
A slip issuing machine 16 for issuing a transaction statement slip and a card reader 17 for reading a card inserted through the card insertion slot 23 are connected to the section 11c. Auxiliary control unit
A passbook printing machine 18 is connected to the id. A key manual device 21 including the touch panel switch 26 and a display 22 including the CRT 25 are connected to the auxiliary control unit lie. The auxiliary control unit 11f has a coin withdrawal unit 27.
A coin processing machine 19 for processing coin deposits and withdrawals is connected thereto. Connected to the auxiliary control section 131 is a floppy disk device 26 that stores data regarding the operating status of each of the operating sections. During transaction processing, each operating section (14
~22) is the operating state (for example, bill depositing and dispensing machine 1 = i
In this case, the system checks the degree to which the banknote is tilted during transportation, the number of times banknote feeding errors have occurred, etc.), and outputs the data to this floppy disk device 26. , and a transmission control unit 20 for communicating with the center via a dedicated line.

FIG. 5 is a flowchart showing the operation of the control section of the analysis terminal device 3. Step nl (hereinafter referred to as “step nl”)
("i" is simply referred to as "ni") accepts the insertion of the IC card 2, and connects the line with the data analysis center 4 at n2. The data is sent to the data analysis center 4 (n3). Data analysis center 4
It waits at n4 until a reply is received, and when a reply is received, the contents of the reply (analysis results: contents to be maintained, etc.) are displayed on the display 32. Thereafter, it is determined whether or not there is a print instruction (n6), and if there is a print instruction, the process proceeds to n7 and the displayed content is printed by the printer 33, and if there is no print instruction, the operation ends.

FIG. 6 is a flowchart showing the operation of the ATM 1. A passbook or card medium is inserted with nil, and a password is entered. At n12, the password is checked, and if it does not match, the inserted bankbook or card is returned as is (n26). If the passwords match, the system accepts the selection of the operation content and determines whether the selected operation content is a transaction or data collection, that is, reading of data related to the operation status stored in the floppy disk device 26. Judge by n13.

If a transaction is selected, it is further determined at n14 whether a payment transaction or a deposit transaction is selected. If a deposit transaction is selected, the process proceeds to n15 to perform the deposit process, record data regarding the operating status of each operating unit at this time on the floppy disk device 26 (n16), and then return the passbook card (nl? ).

If a payment transaction is selected, the payment process is performed in n18, and the data regarding the operating status of each operating unit at this time is recorded in the floppy disk device 26 (n19), and the payment cash in the form of banknotes and coins is discharged (n20). , return the passbook and card (n21) and finish the operation.

On the other hand, if data collection is selected, n13 will determine
Proceed to step 22. In n22, the above n is written on the inserted IC card.
16. The accumulated data regarding the operating state recorded in the operation n19 is transmitted (n22, n23). After this, the data that has been accumulated up to now will be deleted as old data n24
), returns the IC card (n26) and ends the operation. That is, data from the previous data analysis is accumulated and stored in the Freonbi disk device 26.

FIG. 7 is a flow chart showing the operation of the data analysis center 4. When data is received from the analysis terminal device 3 via the public telephone line at n30, the received data regarding the operating state is analyzed (n31), and based on this analysis, the content to be maintained is determined (n32) - this analysis result is The data is transmitted to the analysis terminal device 3 (n33), and the operation ends. The data on the contents to be maintained consists of parts to be replaced, parts to be adjusted, methods thereof, etc.

n22. n23 corresponds to "means for writing data stored in the RFC card of the present invention", and n31. n32
corresponds to the "means for determining content to be maintained" of this invention, n3 corresponds to "means for transmitting data to a data analysis center" of this invention, and n4 to n7 correspond to "content to be maintained" of this invention. corresponds to "means for receiving and outputting".

As described above, in this ATM system, a maintenance staff member inserts an IC card into a card league, reads out data regarding the operating status, and sends the data to the data analysis center to receive the content to be maintained. As a result, no matter who maintains what kind of ATM, the same degree of maintenance can be performed, and the functions of the devices can be made uniform.

Furthermore, by reading out data regarding the operating status using an IC card inserted into the card league, the data can be read out without opening the cabinet or moving the device even when the device is down.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the configuration of an ATM system that is an embodiment of the present invention, FIG. 2 is a block diagram of a control unit of an analysis terminal device used in the ATM system, and FIGS. 3 and 4. 5 is a flowchart showing the operation of the analysis terminal device, FIG. 6 is a flowchart showing the operation of the ATM, and FIG. 7 is a diagram showing the data of the ATM system. 3 is a flowchart showing the operation of the analysis center. 1-ATV, 2-IC card, 3-Analysis terminal device, 4-Data analysis center.

Claims (1)

[Claims] (1) In a system having an automatic transaction processing device equipped with means for accumulating and storing data regarding the operating status of each operating section, the automatic transaction processing device includes an IC card reader and an IC card reader.
means for writing the stored data into an IC card inserted into a C card reader, and means for determining the state of the automatic transaction processing device from the stored data and determining the content to be maintained. a data analysis center having a data analysis center; means for accepting an IC card in which the stored data is written; and means for transmitting this data to the data analysis center via a public telephone line; and maintenance determined based on the data. means for receiving and outputting the content to be sent;
An operating state diagnosis system for an automatic transaction processing device, comprising: an analysis terminal device having the following features: