JPS6284653A - Automatic transfer system for maintenance data of facsimile equipment - Google Patents

Abstract

PURPOSE:To take a speedy maintenance countermeasure by calling a maintenance center automatically when trouble occurs or when there is a sign of trouble and transferring automatically trouble state data which is stored so far. CONSTITUTION:A control part 5 the current state of a communication in a memory 6 every time the communication is made and performs automatic origination to a circuit 2 through an NCR (network control unit) part 9 on the basis of the telephone number of the maintenance center set previously in an automatic dialing unit 8 if trouble occurs or if there is a sign of trouble to call the remote maintenance device of the maintenance center, thereby transferring automatically trouble occurrence state data, etc., stored in the memory; 6 to the remote maintenance device. Consequently, the maintenance center takes a proper countermeasure for a customer side if trouble occurs or if there is a sign of trouble.

Description

[Detailed Description of the Invention] [Field of Application of the Invention] The present invention relates to a maintenance method for a facsimile machine, and in particular, the status of the machine and
The present invention relates to an automatic maintenance data transfer system for facsimile machines, which enables prompt maintenance measures to be taken by grasping the communication status on the maintenance side.

[Background of the invention]

In a conventional facsimile machine, failure information and the like are stored in the device, and the data is transmitted to the other party's device or a remote maintenance device in response to an instruction from the other party's device or a remote maintenance device at a maintenance center. However, when transmitting data in this way, there is a problem in that the maintenance side cannot detect the occurrence of a failure or its symptoms as soon as possible. No. 22475 is known.

[Purpose of the invention]

SUMMARY OF THE INVENTION An object of the present invention is to provide a facsimile machine maintenance data automatic transfer system that allows a maintenance side to quickly grasp the status 1 communication status of the machine before accepting a faulty call from a customer.

[Summary of the invention]

For this purpose, the present invention automatically calls a maintenance center when a failure occurs or when a failure symptom occurs, and automatically transfers the failure status data stored up to that point. In addition to fault data, the data to be transferred includes the customer's Facunmi machine maintenance management number, customer name, date of occurrence, and traffic data.

[Embodiments of the invention]

The present invention will be explained below with reference to FIGS. 1 and 2.

FIG. 1 shows an overview of a relay transmission system for facsimile machine status data according to the present invention.

When a failure or its symptoms occur, the customer's facsimile machine 4 automatically transmits the status data to line 2.
, the data is transferred via the exchange 3 to the remote maintenance device 1 on the maintenance side, which is equipped with a facsimile function.

FIG. 2 shows the block configuration of the customer's facsimile machine. According to this, the control unit 5 stores the situation in the memory 6 each time a communication occurs, and when a failure occurs or its symptoms occur, the control unit 5 calls the NCU ( A call is automatically made to one line 2 via the network control section 9 to call the remote maintenance device at the maintenance center. After the line is connected, by automatically transmitting the fault occurrence status data stored in the memory 6 to the remote maintenance device, the maintenance center can provide the customer with appropriate countermeasures in the event of a fault or its symptoms. It is something that can be harvested. In addition.

Codes 7, 10, and 11 in the figure are modems (modulation and demodulation), respectively.
Indicates the section, writing/adhesive section, and reading section.

〔Effect of the invention〕

As explained above, according to the present invention, it is possible to detect a failure in a customer's facsimile machine or a symptom of a similar failure before the customer can, so maintenance measures can be taken more quickly than before. effective.

[Brief explanation of drawings]

FIG. 1 is a diagram showing an outline of a relay system for facsimile machine status data according to the present invention, and FIG. 2 is a diagram showing a block configuration of the customer-side facsimile machine. 1... Remote maintenance device 2... Line 3... Exchange 4... Facsimile machine 5... Control unit 6... Memory 8... Auto dial unit 9... NCU (network control) Department

Claims (1)

[Claims] 1. The customer's facsimile machine is made to store data on the operating status of each part of the machine as well as facsimile communication status data with the other party's machine, and automatically dials a maintenance center when a failure occurs or signs of failure occur. 1. A facsimile machine maintenance data automatic transfer system characterized in that a call, the above-mentioned operating state data and facsimile communication state data are automatically transferred.