JPS60191383A - Restaurant service system - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed Description of the Invention] This invention streamlines service operations in cafeterias, coffee shops, etc., by quickly and reliably receiving orders from customers and quickly serving desired dishes to customers without requiring much manpower. The purpose of this system is to prevent troubles caused by mistakes in ordering, mistakes in serving, etc., to achieve extremely high labor savings, and to accurately order food.

In general, a cafeteria requires a large number of people in addition to a cook who prepares the food, a person who takes orders from customers, carries the food, and clears the dishes, and a person who takes the bill. Also, the content of the job may seem simple at first glance, but for example, it involves listening to each customer's order for a different dish, writing down the name of the dish ordered by the customer and the location of the table, or memorizing this and cooking it. Contact someone and serve the next completed dish to each customer according to memory. In addition, various tasks are performed, such as collecting tableware from the table where a meal has been finished, calculating the charge by n1, and receiving the bill, which requires a considerable amount of effort and brain power.

In addition, in the pay-in-advance system, the cashier listens to each customer's order for a different dish and issues a number of meal tickets for each item. Write this down and place the ticket stubs on the table in the kitchen. The cook watches this while cooking, but these stubs are easily lost. It is also a laborious task for the waitstaff, who must communicate the name of the dish to the cook by voice.

However, in recent years, there has been a serious labor shortage in various industries, and it is not only difficult to recruit people for this type of work, but also to have to pay a large amount of allowances for withdrawing labor, making it difficult to make profits. In addition to being difficult to remove, the quality of the workers deteriorates, leading to frequent problems with customers, which has the disadvantage of damaging the store's credibility and image.

Furthermore, when ordering, customers either wait for the wait staff to arrive or call for the desired dish, but during busy times, customers are often unable to order and feel frustrated.

To solve this problem, conventional methods have been used to display the "e-cooked food name" on the cooking display by paying in advance, and at the same time, the wait staff collects the issued cash register stub from the customer seated at the table and writes it on the stub. A cafeteria service system has been proposed in which a wait staff enters a code number of 3 or more digits into the wait staff display, and a double number, which replaces the code number, is attached to the dish name displayed on the cooking display. However, in the above system, it takes time to enter the code number if you are not used to it, and it is easy to enter it incorrectly.Furthermore, the drawbacks of the conventional system, such as the troublesome handling of ticket stubs, have not been resolved. If this issue is not resolved, the benefits of introducing Synuteno 1 will hardly be obtained.

In view of these two points, the present invention shows the name of the dish on the cooking display immediately when the customer orders a dish, and then issues a record card containing the order along with the receipt to the customer. It is something to be handed over to. The customer then inserts the card into the card reader on the display set up for the customer, or the waitstaff collects it and inserts it into the card reader on the waitstaff display, enters the table number, and the table number is added to the dish name displayed on the cooking display. This allows the cook to immediately and efficiently start cooking the ordered dish. In addition, even if a large number of customers at each table order various dishes at the same time, the wait staff can immediately know which customers have ordered what. Therefore, there is no risk of making a mistake in ordering, and the wait staff only has to bring the finished dishes to the table one by one, which is extremely convenient. That is, the cafeteria service system of the present invention includes command means for displaying the names of dishes ordered by customers on a cooking display and transmitting the order pattern to the cooking display, and a recording card that embodies the above-mentioned pattern. A food order board for the cash register with a ticket issuing means, and a record card that the customer brought to the table is inserted and the order pattern embodied in the record card is sent to the cooking display, and the name of the dish displayed is 5. A record card reader that attaches table numbers to dishes, displays dish names and table numbers, and
It is characterized by having a cooking display provided with a cooking operation panel for inputting the end of cooking.

Next, the accompanying drawings showing one embodiment of the present invention will be described in detail as follows.

The figure shows the case of a cafeteria, and in FIG. 1, / is a food ordering board for a cash register, which has a food key with the name of each dish displayed on its surface. 3 is a display for displaying the amount displayed on the top of the food ordering board for the cash register;
B is a ticket issuing port that automatically issues a record card 7 from a ticket issuing means built into the food ordering board for the cash register. When the customer presses the dish key d on the food order board/register, the name of the dish ordered by the customer is displayed on the cooking display, which will be described later.

The recording cards 7 are prepared in a usable number by rotating, and each card has its own recording means. This record card 7 embodies the order pattern consisting of the name of the dish ordered by the customer and is carried to the table]t
This is for attaching a table number to the dish name displayed on the cooking display. That is, when the cashier asks the customer for the dish, presses the second cooking key on the cashier's food order board, and inputs "End" after completing the order, that order pattern is recorded on the record card 7, and the order pattern is The information is transmitted to the command means and stored in the display. Of course, as mentioned above, the order pattern is transmitted and stored depending on the name of the dish displayed on the cooking display. A record card 7 with -Iz written on it is issued from the ticketing ROM, and the customer who receives this record card 7 together with a -12 record receipt 5 sits at the table and hands the record card 7 to the waiter.

Figures 2 (a) and (b) show examples of this recording card 7,
(a) is a plastic optical card 7' having a predetermined array of holes 8 arranged at one end; 4) is a magnetic card 7'' to which magnetic tape is attached.

FIG. 3 shows a cooking display /l, which displays the dish name and table number, and is provided with key switches /, 2 for inputting the end of cooking 1. On this cooking display //, names of various dishes are individually and neatly displayed in advance, and a plurality of display lamps 13 are arranged in parallel for each name of each dish.

A predetermined number of display lamps/3 lights up in the corresponding dish name section in response to input of a dish name through the cashier's dish order board/. In addition, the color changes and blinks every five minutes or so, and the interval between blinks gradually becomes shorter to alert customers to the elapsed waiting time.

Note that numbers can be displayed and table numbers can also be displayed. /lI is a remote-controlled cooking operation panel for inputting the end of cooking, and by inputting the number of times corresponding to the number of completed dishes using the switch for each dish name, the indicator lamp /3 goes out. By making the cooking operation panel/da remote-controlled in this way, it can be operated even with dirty hands during cooking. Even if it breaks down, this cooking operation panel/I
All you have to do is replace I.

7- FIG. 4(a) shows a card reader, 21, which may be provided for customers near the table or may be provided at a serving counter, preferably a serving display;
2. The name of the dish will be displayed above. the serving display; 2. ．． 2 also displays the meal set (knife, fork, spoon) required in conjunction with the above dish. Card reader! / is provided with a card insertion slot 23 into which the recording card 7 is inserted, and a customer or waiter inserts the recording card 7 therein. At the same time, if you enter the table number using the table key, 2tI, the waiter display will appear.
It appears not only in 2 and 2, but also in the display lamp /3 that is lit in the dish name section displayed on the cooking display //1.

A second display 25 is installed in parallel with the serving display 2.2 as shown in FIG. instructions are displayed and are printed for each category (Chinese, Japanese, Western, etc.).

The above-mentioned wait staff display 2.2 is preferably a display as a whole, and displays the name of the dish, information on the content of the dish, the status of vacant seats, etc.

FIG. 5 is a schematic diagram showing an embodiment of the cafeteria service system of the present invention. The cooking display// and the card reader, 2/ are connected to the food ordering board/ for the cash register. The waiter receives the order from the customer, operates the cooking key 4 on the food ordering board for the cash register, and displays the order on the cooking display.

At the same time, cash registers 1 to 5 are issued from the issuing rod, and a recording card 7 embodying the order pattern is issued from the ticketing ROM. When the customer arrives at the table 3/ with this record card 7, the wait staff immediately collects this record card 7. Then, when this recording card 2 is inserted into the card reader, 2/ card insertion 0.23, the name of the dish is 2. ．． 2. Then, when the wait staff inputs the table number using table=;-, 2 da, the table number is displayed not only in the wait display 2.2 but also in the dish name section of the cooking display //. Waiting display = 2.2 display is grouped for each table 3/ and record card 7
are displayed in the order they are inserted. Of course, if the image cannot be displayed all at once, it is temporarily stocked in the storage device.

At that time, the cook has already cooked the dishes in sequence as displayed on the cooking display // by inputting from the food order board for the cash register. When the end is inputted, the display lamp /3 on the cooking display // goes out, and a sign appears on the second display 25 from the serving display 2,2. This sign is meant to last for a short period of time.

Therefore, even if a large number of customers at each table order various dishes at the same time, the waiter does not have to check which customer has ordered what, and the waiter can order the dishes in the order they are prepared. 2 display, all you have to do is take it to table 3/ whose number is displayed on 25, so there is no risk of making a mistake in ordering, and there is no problem with a customer who ordered later and was served first. It is extremely convenient to solve this problem.

As various displays in the present invention, a television cathode ray tube, a liquid crystal display, etc. can be used.

Since the cafeteria service system of the present invention is configured as described above, it is no longer necessary to fill in forms, etc., and the waitstaff can focus on customer service and consideration, contributing to the improvement of cafeteria service.

Furthermore, as described above, the cook only has to cook the dishes in sequence as displayed on the display // in the cooking room. Therefore, since there is no need to look at the cards one by one, the user can concentrate on cooking. In addition, since cooking begins immediately upon receiving an order from the food ordering board for the cash register, customers can receive their food sooner than expected, thereby improving the image of the restaurant.

Furthermore, the wait staff only has to insert the record card 7 into the card reader, 2/, and press the table key, 2/da, which eliminates troubles caused by errors in serving order or table 3/, further improving customer service. can be achieved.

[Brief explanation of drawings]

FIG. 1 is a perspective view showing a food ordering board for the cash register used in the cafeteria service system of the present invention, FIG. 2 is a perspective view showing each recording card 7, and FIG. A perspective view showing the cooking display//, FIG. 4 (A)
(b) is a perspective view showing the card reader, 2/, (b) is the second card reader.
FIG. 5 is a perspective view showing the display 25, and a schematic diagram showing an embodiment of the cafeteria service system of the present invention. ／・・・Cooking order board for cash register 7．Record card／／・
・・Cooking display, 2/・・・Card reader Ll・・Serving display Patent applicant: Tatli Co., Ltd. 12-

Claims (1)

[Claims] 1. Display for cooking the name of the dish ordered by the customer - 11
A food order board for a cash register, which has a command means for displaying the order pattern on the screen and transmitting the order pattern to the cooking display, and a means for issuing a record card that embodies the order pattern, and a record card that the customer brings to the table. A record card reader which transmits the order pattern embodied in the record card to the cooking display and adds a table number to the dish name being displayed; and a record card reader which displays the dish name and table number; A cafeteria service system comprising: a cooking display provided with a cooking operation panel for inputting the end of cooking. 2. The cafeteria service system according to claim 1, wherein the card reader for reading the record card is provided with a serving display for displaying the name of the dish and the table number. 3. Claim 1 or 3, wherein the cooking display is such that by operating the cooking operation panel and inputting the name of the cooked dish, the name of the dish is erased in an advance-filling manner. The cafeteria service system described in paragraph 2.