JPS5940669Y2 - Automatic transaction device with inquiry key - Google Patents

Description

[Detailed Description of the Invention] The present invention relates to an automatic transaction device such as an automatic teller machine or an automatic teller machine.

This type of automatic transaction device, in which a customer operates keys on a control panel according to a predetermined procedure to perform a predetermined transaction, is rapidly becoming popular in various fields due to the demand for labor saving.

Such automatic transaction devices are operated by customers from all walks of life, and as the number of users increases and the devices become more diverse, it is often seen that customers are unfamiliar with the operation and are confused.

Of course, such automatic transaction devices are equipped with a display section on the operation panel, and the content to be operated according to the predetermined procedure is displayed each time, and the operation method and procedure are sequentially explained by voice. Various attempts have been made, including making announcements.

However, the problem remains that such displays are uniform and not necessarily customer-friendly.

For example, when inputting the amount to be disbursed in an automatic teller machine, a typical device will display the message "Press the amount key" and the customer will press the number keys to select the amount to be disbursed. It is designed to operate with the ``Yen'' key.

If the ``Yen'' key is pressed, then ``○'' if the amount is correct.
If it is incorrect, please press "X" will be displayed, and this confirmation operation completes entering the amount.
Generally, there is no detailed operation display such as pressing the ``yen'' key at the end of the amount, and many customers are left with a 1.

In addition, even customers who are accustomed to operations may forget to press the "P" key and operate the confirmation key, and may not know where they made the mistake.

For example, in automatic deposit machines, payment machines, etc., the first step is to operate the transaction type such as "withdrawal", "deposit", "book entry", etc. using the selection key, but if you do not know how to operate this first, it will be difficult to do so. There are also problems such as forgetting to press the button.

Therefore, an object of the present invention is to solve the above-mentioned problems by adding a function to an automatic transaction device that allows a customer to make inquiries regarding operating procedures when desired.

For this purpose, the present invention provides an automatic transaction device that performs transactions by operating keys according to a predetermined procedure. The present invention is characterized in that it includes means for displaying the operation details to be performed next on the display section based on the contents of the control means.

The present invention will be described in detail below with reference to the drawings.

FIG. 1 is a configuration diagram of a transaction device showing an embodiment of the present invention, in which 1 is an operation panel, 11 is a display section, 12 is a key portion, and 13
2 is a timing key, 2 is a control unit, MEM is a storage device that stores various display data to be displayed on the display unit 11, B
M is a buffer memory which is a key part, 12 is a part that stores operated information, 5QCNT is a procedure control unit that monitors and controls a predetermined procedure, SQR is a sequence register, and DET is a part that does not hold down the timing key. It is a detection means for detecting.

The transaction device of this embodiment is an automatic deposit machine or a payment machine, and normally, although not shown in the drawings, a transaction card and/or bankbook can be inserted and the transaction device can be easily withdrawn. The user selects and instructs the type of transaction such as "deposit" using the key 12.

Thereafter, for example, if the transaction type is "withdrawal", the customer inputs his/her personal identification number using key 12, then inputs the amount, and presses the amount confirmation key.

If all of these are correct and the procedures are followed, cash will be dispensed.As mentioned above, the key operation procedure is sequentially displayed on the display unit 11, and the customer only has to operate the keys according to the display. It has become.

Display and control of such a procedure is performed as follows.

That is, the control unit includes a procedure control unit 5QCNT, and in the initial state, the display unit 11 displays a message such as ``Irritating Case'' from the storage device MEM. Once the card is inserted and the transaction begins,
The procedure control unit 5QCNT increments the sequence register SQR and displays the message "Please press the recitation number" to proceed to the next procedure.

When the recitation number is inputted using the key 12, this recitation data is stored in the buffer memory BM and the procedure control unit 5
The data in the buffer memory BM that is notified to the QCNT is sent to a center side device (not shown), and the center side checks whether it is correct or not based on, for example, an account number versus recitation number table, and returns a response AK indicating that it is correct.

In response to this response AK, the procedure control section 5QCNT advances the sequence register SQR and reads out the next display "Please press the amount" from the storage device MEM and displays it on the display section 11.

The following steps are similarly controlled to complete the transaction.

By the way, if the customer does not understand the operation details when operating the keys, for example, if the customer does not know to press the 1 yen key at the end of the amount, or forgets to press the ¥ yen key and presses the confirmation key ゛○. Alternatively, when the operator presses the pause key 13 when he or she does not know whether the user has made a mistake in the operation or not.

This is detected by the detection means DET, and the procedure control unit 5QCN
T will be notified.

The procedure control unit 5QCNT reads out an operation instruction in the sequence in accordance with the contents of the sequence register SQR, for example, a display such as "Please press the yen key at the end of the amount" from the storage device MEM and displays it on the display unit 11.

If you do not know how to select the transaction type in the initial state, press the make-up key 13 first, and the sequence register SQR will be in its initial state. ," is read from the storage device MEM and displayed on the display unit 11.

As described above, according to the present invention, when the transaction device is uncertain about the operation, the timing key 13 is pressed, and the device displays the content to be operated next in the sequence, so that the customer who is unfamiliar with the device can receive the correct information. It is possible to perform operations, and the practical effect is extremely large.

In this embodiment, the procedure control unit 5QCNT may be configured by software or by using program control used in general transaction machines.

It is also conceivable to display all the operating procedures sequentially as a display on the display unit 11, but such a configuration would be redundant for customers who are accustomed to operations, and would be cumbersome and take a long time to complete a transaction. Currently, only basic procedures are displayed, and the present invention is able to minimize these drawbacks and display operating procedures in a conversational manner to inexperienced operators. It is possible and has practical effects.

[Brief explanation of the drawing]

FIG. 1 is a configuration diagram of a transaction device showing an embodiment of the present invention, in which 1 is an operation panel, 11 is a display section, 12 is a key portion, and 13
2 is a timing key, 2 is a control unit, MEM is a storage device that stores various display data to be displayed on the display unit 11, B
M is a buffer memory that stores information operated by the key part 12, 5QCNT is a procedure control unit that monitors and controls a predetermined procedure, SQR is a sequence register, and DET is a unit that controls pressing of the timing key. It is a detection means for detecting.

Claims (1)

[Scope of utility model registration request] In an automatic transaction device that performs transactions by operating keys according to a predetermined procedure, a make-shift key is provided to time the operation procedure, and when a press of the load adjustment key is detected, based on the contents of the procedure control means, An automatic transaction device having a make-time key, characterized in that it is equipped with means for displaying on a display section the content of the next operation to be performed.