JPH11338940A - Information processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve the handleability by a customer by automatically displaying an image suited to the customer corresponding to the customer. SOLUTION: In the case that a customer card is inserted to a customer card reader 8, a CPU 1 reads individual information stored in the customer card. Then, the CPU 1 judges whether or not the customer matches with a character enlargement condition based on information for indicating an age and the presence/absence of an eyesight disorder in the individual information, and in the case of matching, enlarges the display size of characters at a display device 6 compared to the case of not matching.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention is applied to an automatic teller machine (ATM), a cash dispenser (CD), a teller machine at a post office, etc., and is owned by a customer. Information processing device for identifying a customer based on a card to be processed and performing information processing relating to the customer, and further performing image display for notifying the customer of the information related to the information processing by a display unit. .

[0002]

2. Description of the Related Art In an automatic teller machine, for example, information processing relating to window operations such as cash withdrawal / deposit, transfer, balance inquiry, and passbook entry is automatically performed in response to a customer operation.

[0003] Accordingly, various images are displayed for informing the user of various kinds of information, such as a selection screen for handling operations.

[0004] The size of characters used in an image displayed in this manner is constant at a predetermined size regardless of the customer. Also, the display method is fixed to a method using characters darker than the background regardless of the customer.

[0005]

As described above, if the size of characters used in an image and the display method are fixed, it may be difficult to read the displayed contents for a customer with poor eyesight.

[0006] Therefore, it is conceivable to take measures such as increasing the character size in accordance with a customer having poor eyesight. However, this makes it difficult for a customer having a normal eyesight to read the display contents. There is a risk of giving the customer a feeling of oppression.

The present invention has been made in view of such circumstances, and a purpose thereof is to automatically display an image suitable for a customer in accordance with the customer. An object of the present invention is to provide an information processing apparatus that can improve the usability by customers.

[0008]

SUMMARY OF THE INVENTION In order to achieve the above object, the present invention is to obtain personal information on a card holder such as a customer card set from a predetermined information source such as the card. An information processing apparatus that performs predetermined information processing and displays information to the owner of the card in connection with the information processing by a display unit such as a display device, for example, including a character size control unit such as a CPU. The character size control means determines whether or not the card owner meets predetermined conditions based on predetermined information (for example, whether or not there is a visual impairment) in the personal information. The display size of the characters on the display means is made larger than in the case where the display is not performed.

By taking such means, the display size of characters on the display means is automatically changed according to the card owner. By appropriately setting the predetermined condition, it is possible to adjust the display size of the character on the display means according to the eyesight of the card owner.

Another object of the present invention to achieve the above object is to obtain personal information on the owner of a set card such as a customer card from a predetermined information source such as the card. An information processing apparatus that performs processing and displays information to the owner of the card in connection with the information processing by using a display unit such as a display unit. The information processing apparatus includes a character color control unit such as a CPU. Means for judging whether or not the owner of the card satisfies predetermined conditions based on predetermined information in the personal information (for example, presence or absence of age or visual impairment),
If the characters do not match, a character of a color (eg, black) darker than the background (eg, white) is displayed. If the characters match, a character of a color (eg, white) lighter than the background (eg, black) is displayed on the display unit. I did it.

[0011] By adopting such means, the method of displaying characters on the display means is automatically changed according to the owner of the card. By appropriately setting the predetermined conditions, it is possible to adjust the method of displaying characters on the display means according to the eyesight of the card owner.

[0012]

DESCRIPTION OF THE PREFERRED EMBODIMENTS (First Embodiment) A first embodiment in which the information processing apparatus of the present invention is applied to an automatic teller machine (ATM) will be described below with reference to the drawings.

FIG. 1 is a block diagram showing a configuration of a main part of an automatic teller machine according to this embodiment.

As shown in FIG. 1, the automatic teller machine of this embodiment includes a CPU 1, a ROM 2, a RAM 3, a flash memory 4, a communication unit 5, a display 6, a touch panel 7,
It has a customer card reader 8, a money management unit 9, and a printer 10, which are connected to each other via a system bus 11.

The CPU 1 realizes an operation as an automatic teller machine by performing a control process for comprehensively controlling each section of the automatic teller machine based on a control program stored in the ROM 2. The control means realized by the CPU 1 by software processing based on a control program has a display character size changing means in addition to a well-known control means for realizing a well-known general function in an automatic teller machine. ing. This display character size changing means performs processing for making the character size displayed for the customer larger than usual when the customer meets predetermined conditions.

The ROM 2 stores a control program for the CPU 1 and the like.

The RAM 3 temporarily stores various information necessary for the CPU 1 to perform various processes.

The flash memory 4 stores any information that needs to be held for a certain period.

The communication section 5 communicates with a center device (not shown) having customer account information and the like.

The display 6 uses a CRT display, a liquid crystal display, or the like, and displays various information to be notified to the customer under the control of the CPU 1.

The touch panel 7 is provided, for example, in a state of being stacked on the display surface of the display unit 6, and receives various instruction inputs to the CPU 1 by the customer.

When a customer card such as a cash card owned by the customer is inserted, the customer card reader 8 reads information stored in the customer card.

The money management unit 9 stores cash, pays out the cash, and takes in the cash paid by the customer.

The printer 10 prints usage details and prints a passbook.

Next, the operation of the automatic teller machine configured as described above will be described.

The basic operations related to window operations, such as cash withdrawal / deposit and transfer, transfer, balance inquiry, and passbook entry, are the same as those of a conventional automatic teller machine, and a description thereof will be omitted. Here, an operation related to a change in the size of a character in a display image on the display 6 will be described.

When the customer card is inserted into the customer card reader 8, the CPU 1 executes a character size setting process as shown in FIG.

In this character size setting process, the CPU 1
First, the personal information stored in the inserted customer card is read using the customer card reader 8 (step ST11). Then, based on the read personal information, the CPU 1 determines whether or not the customer matches a predetermined character enlargement condition (step ST12).

Here, the character enlarging condition is determined in consideration of the condition that the probability of weak visual acuity is high. Specifically, conditions such as “the age is equal to or higher than a certain age (for example, 60 years old)” and “there is a visual impairment”
This is an R condition. Further, the customer card stores personal information having contents as shown in FIG. 3, for example, and determines the age based on the date of birth or the presence or absence of a visual impairment based on the information on the presence or absence of a visual impairment. It is determined whether or not the condition is satisfied.

If the customer does not meet the character enlargement condition, the CPU 1 sets the used character size to the normal size (step ST13), and thereafter ends the character size setting process.

On the other hand, if the customer satisfies the character enlargement condition, the CPU 1 sets the used character size to the enlarged size (step ST14), and thereafter ends the character size setting process.

The used character size set in steps ST13 and ST14 is a setting that is applied until the current business process for the customer is completed.

Thereafter, the CPU 1 performs a process relating to a window service according to a well-known procedure. When it becomes necessary to display an image on the display 6, the CPU 1 executes an image display process as shown in FIG.

In this image display processing, the CPU 1 first determines whether or not the used character size is set to the normal size (step ST21).

Here, if the used character size is set to the normal size, a display image is created using characters of the character size defined for the image to be displayed (step ST22).

If the character size to be used is set to the enlarged size, a display image is created by using characters obtained by enlarging the character size specified for the image to be displayed at a fixed magnification (step ST23). ).

Then, the CPU 1 displays the image created in step ST22 or ST23 on the display 6 (step ST24), and thereafter ends the image display processing.

As described above, according to the present embodiment, if the customer does not match the character enlargement condition, an image such as that shown in FIG. On the other hand, if the customer satisfies the character enlargement condition, for example, as shown in FIG. 6, an image using characters that are all larger than those in FIG.

Therefore, a customer who satisfies the character enlargement condition, that is, a customer who may have poor visual acuity, can relatively easily visually recognize the entire contents of the image using large characters as shown in FIG. Note that a normal image using characters that are not excessively large is displayed for a customer who does not match the character enlargement condition, that is, a customer who has a high possibility of having a normal eyesight. The image will not be difficult to see.

Further, according to this embodiment, the size of the characters used for display is automatically switched, so that there is no need for the customer to perform a switching operation or the like, and the burden on the customer does not increase. In addition, if the size of the characters used for display is switched in accordance with the customer's operation, if the customer does not know the function of switching the size of the characters used for display, the function cannot be effectively operated. In the present embodiment, the function can be effectively operated.

Further, a voice output unit may be provided in the apparatus, and the volume of the voice guidance may be increased from the normal time only when handling a customer with hearing impairment based on the hearing impairment information shown in FIG. .

(Second Embodiment) Next, a second embodiment in which the information processing apparatus of the present invention is applied to an automatic teller machine will be described with reference to the drawings.

The automatic teller machine of the present embodiment has the same hardware configuration as that of the automatic teller machine of the first embodiment shown in FIG.

The difference between the automatic teller machine of the present embodiment and the automatic teller machine of the first embodiment is that
U1 is control means realized by software processing.

That is, in this embodiment, the CPU 1
In addition to a well-known control unit for realizing a well-known general function in an automatic teller machine, a character display method changing unit is provided. The character display method changing means performs processing for inverting the characters displayed for the customer between black and white when the customer meets predetermined conditions.

Next, the operation of the automatic teller machine configured as described above will be described.

The basic operations related to window operations, such as cash withdrawal / deposit, transfer, transfer, balance inquiry, and passbook entry, are the same as those of a conventional automatic teller machine, and therefore description thereof will be omitted. Here, an operation related to a change in a method of displaying characters in a display image on the display 6 will be described.

When the customer card is inserted into the customer card reader 8, the CPU 1 executes a display method setting process as shown in FIG.

In the display method setting process, the CPU 1 first reads the personal information stored in the inserted customer card using the customer card reader 8 (step S).
T31). Then, based on the read personal information, the CPU 1 determines whether or not the customer meets predetermined reverse display conditions (step ST32).

Here, the reverse display condition is set similarly to the character enlargement condition in the first embodiment.

If the customer does not meet the reverse display condition, the CPU 1 sets the use display method to normal display (step ST33), and thereafter ends the display method setting processing.

On the other hand, if the customer satisfies the reverse display condition, the CPU 1 sets the use display method to reverse display (step ST34), and thereafter ends the display method setting processing.

The usage display method set in steps ST33 and ST34 is a setting that is applied until the current business process for the customer is completed.

Thereafter, the CPU 1 performs a process relating to the window service according to a well-known procedure. When it becomes necessary to display an image on the display 6, the CPU 1 executes an image display process as shown in FIG.

In this image display processing, the CPU 1 first determines whether or not the use display method is set to the normal display (step ST41).

Here, if the use display method is set to the normal display, a display image in which black characters are arranged on a white background is created (step ST42).

If the use display method is set to reverse display, a display image having white characters on a black background is created (step ST43).

Then, the CPU 1 displays the image created in step ST42 or ST43 on the display 6 (step ST44), and thereafter ends the image display processing.

As described above, according to the present embodiment, if the customer does not match the reverse display condition, an image as shown in FIG. On the other hand, if the customer satisfies the reverse display condition, all characters are displayed in white, for example, as shown in FIG.

Therefore, a customer who satisfies the reverse display condition, that is, a customer who may have poor visual acuity, can relatively easily change the contents of the image by using the characters displayed in reverse video for all the characters as shown in FIG. It becomes possible to visually recognize. Note that a normal image using black characters on a white background is displayed for a customer who does not meet the reverse display condition, that is, a customer who is likely to have normal vision, so that a display image for such a customer is displayed. Is not difficult to see.

Furthermore, according to the present embodiment, the display method is automatically switched, so that there is no need for the customer to perform a switching operation or the like, and the burden on the customer does not increase. Further, if the display method is switched according to the customer operation, the function cannot be effectively activated in the case of a customer who does not know the existence of the function for switching the display method, but in the present embodiment, the function is effectively activated. Can work.

The present invention is not limited to the above embodiments. For example, in each of the above embodiments, personal information is acquired from a customer card. However, a database of customer personal information is provided in its own device or in a center, and the personal information of the customer corresponding to the customer card is stored in these databases. You may make it acquire from.

In each of the above embodiments, an example is shown in which the information processing apparatus of the present invention is applied to an automatic teller machine.
The present invention is also applicable to other devices such as a cash dispenser and a window processing device of a post office.

In the second embodiment, in the normal display, black characters are arranged on a white background. However, characters are darker than the background, for example, dark blue characters are arranged on a light yellow background. It only needs to be dark (dark).
Conversely, reverse display is only required if the characters are lighter (brighter) than the background, and the background in normal display and the characters in reverse display or the characters in normal display and the background in reverse display are different. Need not be the same color.

In addition, various modifications can be made without departing from the gist of the present invention.

[0066]

According to the present invention, personal information relating to the owner of a set card is obtained from a predetermined information source to perform predetermined information processing. An information processing apparatus for performing display by a display unit includes a character size control unit. The character size control unit determines whether an owner of the card matches a predetermined condition based on predetermined information in the personal information. Is determined, and the display size of the character on the display means is made larger when the characters match, as compared with when the characters do not match.

According to another aspect of the present invention, personal information relating to the owner of a set card is obtained from a predetermined information source to perform predetermined information processing. An information processing apparatus for displaying information by a display means includes a character color control means. The character color control means determines whether an owner of the card meets predetermined conditions based on predetermined information in the personal information. It is determined whether the characters are darker than the background if they do not match, and the characters are lighter than the background if they match.

Thus, an image suitable for the customer can be automatically displayed according to the customer, thereby providing an information processing apparatus capable of improving the usability by the customer.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a main configuration of an automatic teller machine according to an embodiment of the present invention.

FIG. 2 is a flowchart illustrating a processing procedure of a CPU 1 in a character size setting process according to the first embodiment.

FIG. 3 is a diagram showing an example of the content of personal information stored in a customer card.

FIG. 4 is a diagram illustrating a CPU in an image display process according to the first embodiment;
6 is a flowchart showing a processing procedure of No. 1.

FIG. 5 is a diagram showing an example of a display image on a display 6 when a customer does not match a character enlarging condition in the first embodiment.

FIG. 6 is a view showing an example of a display image on the display 6 when a customer matches a character enlargement condition in the first embodiment.

FIG. 7 shows C in the display method setting process according to the second embodiment.
9 is a flowchart showing a processing procedure of PU1.

FIG. 8 illustrates a CPU in an image display process according to the second embodiment.
6 is a flowchart showing a processing procedure of No. 1.

FIG. 9 is a diagram showing an example of a display image on a display device 6 when a customer does not match a reverse display condition in the second embodiment.

FIG. 10 is a view showing an example of a display image on a display device 6 when a customer matches a reverse display condition in the second embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... CPU 2 ... ROM 3 ... RAM 4 ... Flash memory 5 ... Communication part 6 ... Display 7 ... Touch panel 8 ... Customer card reader 9 ... Money management unit 10 ... Printer 11 ... System bus

Claims (2)

[Claims] 1. A method for acquiring personal information relating to an owner of a set card from a predetermined information source, performing predetermined information processing, and displaying information display for the card owner in connection with the information processing. In the information processing apparatus performed by the above, it is determined whether or not the owner of the card matches a predetermined condition based on predetermined information in the personal information, An information processing apparatus, comprising: a character size control unit for increasing a display size of a character in a computer. 2. A method according to claim 1, wherein personal information relating to the owner of the set card is obtained from a predetermined information source and predetermined information processing is performed, and information display for the card owner is displayed in connection with the information processing. In the information processing device performed by, based on the predetermined information in the personal information, determines whether the owner of the card matches a predetermined condition, if not, a character darker than the background, An information processing apparatus further comprising a character color control unit that causes a character of a color brighter than the background to be displayed on the display unit when the characters match.