JP3275033B2 - Reception processing method and device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business of contacting a customer at a counter of a store, such as a finance business, a securities business, or a post office, for processing a reception order of customers who come to the store and giving the customer a reception number. Belongs to the technical field of reception processing method and device that issues a card and guides the customer appropriately to the counter,
In particular, the present invention relates to a method and a reception processing device for determining a customer reception order according to the priority of the customer.

[0002]

2. Description of the Related Art In a business in which a customer contacts a customer at a store window and immediately processes the request, a reception number is issued to the customer in order to process the customer's requests in order without arranging the customer visiting the window. The device is conventionally used.

[0003] For example, a reception processing device described in Japanese Patent Publication No. 61-22339 discloses a reception terminal which prints and issues a reception number card sequentially with a series of numbers, and describes the relationship between the reception number and the reception window. Display devices (display units) to be displayed, teller terminals arranged at each window, these reception terminals,
A display unit and control means for controlling the teller terminal. The reception processing device displays the reception number of the customer to be called next on the display unit and sounds an alarm in response to the key operation of the teller terminal.

The reception processing device described in Japanese Patent Publication No. 63-41105 and Japanese Patent Publication No. Hei 7-117970 has a single reception number when performing a plurality of different tasks at each of a plurality of windows. To be issued at the reception terminal of
A reception number is assigned to each business contact according to the business content desired by the customer. In these conventional reception processing devices, a series of reception numbers are issued to the customer in the order in which the reception terminal was operated.

[0005] Recent financial easing measures have intensified competition in the financial and securities industries. As competition intensifies,
Providing a uniform service to customers is not enough.
There has also been a need for a system in which good customers are treated better than ordinary customers. Therefore, in the customer reception process in the counter business, instead of issuing a series of reception numbers to the customer in the order in which the reception terminal is operated as in the above-described conventional reception processing device, preferential customers are given preferential treatment ( There is a need for a reception processing device that can guide the customer to a counter (by jumping up the order).
No. 0-187853.

The new reception processing device includes a reception terminal and a server (computer) coupled to the reception terminal. The reception terminal reads the "identification card" such as the customer's cash card, and the server extracts the customer information from the database based on the information from the "identification card" and determines the priority of the customer according to the customer information. Has been determined. Based on this priority and the order in which the reception terminal was operated, the server automatically determines the sequence of customers to be processed by the counter, and guides the high-priority good customers to the high-customer exclusive use counter. Low-priority customers and general customers are guided to a general customer-only window. If the dedicated customer contact and the general customer contact are not separated and shared, the server with the highest priority will take priority over the regular customer in the order automatically determined by the server according to the priority. Jump up and lead to a common window first.

[0007]

SUMMARY OF THE INVENTION The above-mentioned Japanese Patent Application Laid-Open No.
In the reception processing device described in Japanese Patent No. 187853, the server automatically determines the order of customers to be guided to the window.
Therefore, there is an inconvenience that it is not possible to flexibly change the order of high-priority customers according to the situation at the time, such as a campaign for a good customer, advance notification from a good customer, and the processing capacity of a window at that time. .

[0008] In general, good customers are often acquainted with each other, so that the frustration state of the good customers can be judged from the counter. However, even in such a situation, the order of the customers with high priority is high. Cannot be jumped up (or skipped) flexibly. Further, when the exclusive customer contact is separated from the general customer contact, there is a disadvantage that even if the exclusive customer contact is crowded and the general customer exclusive contact is short, it is not possible to flexibly respond to the request.

In the reception processing device described in Japanese Patent Application Laid-Open No. Hei 10-187853, when guiding a customer to a counter, a general customer is called by a reception number, and a customer with a high priority is called by a proper noun. There is a concern that general customers may be distrusted when the contact is the same regardless of priority.
Since a high-priority customer is specified by a proper noun, the display unit that displays the currently accepted customers must be able to display not only a simple number but also a proper noun, which makes the display unit complicated and expensive. . In addition, guiding customers with proper nouns is difficult to implement, especially at financial institutions, where the privacy of customers may be violated.

It is an object of the present invention to provide a reception processing method and apparatus in which the above-mentioned drawbacks of the prior art are improved while favorably serving good customers.

An important object of the present invention is to determine a customer's priority according to identification data based on an "identification card" such as a cash card, and to operate a teller (customer representative) operated by a teller (customer representative) at a counter. It is an object of the present invention to provide a reception processing method and apparatus in which a reception number and a priority of a customer are displayed on a terminal, and a teller can change the reception order flexibly (independently) with reference to the display.

Another object of the present invention is to issue a priority reception number card to a high priority customer, and to issue a number sequence of the priority reception number to other general customers and customers who do not have an identification card. The present invention provides a reception processing method and apparatus for issuing a reception number card to which a reception number of a different series is attached.

[0013]

As a means for solving the above-mentioned problems of the prior art, a reception processing method according to the first aspect of the present invention provides a display unit of a reception terminal 54 to a customer who visits a store.
Insert the identification card into the reception terminal through 72 ,
Or instructing to input "no identification card" to the reception terminal, and searching the server for a database based on the identification data of the identification card read by the identification card reader of the reception terminal. Causing the customer to determine the priority from the personal data of the same customer, and having the customer with a higher priority issue a priority reception number card to the reception terminal, the customer having a lower priority, and the "no identification card" Causes the reception terminal 54 to issue a reception number card with a reception number of a number series different from the priority reception number, and the reception number and priority of the customer transmitted from the server 50. a step of displaying a list of other information on the display unit 88 of the teller terminal, selected in advance by mechanically call instruction in accordance with the given order other responsible person self determination Call customer instructions is performed through the operation unit of the teller terminal, when the reception number data server receives the call, the server the teller terminal is calling reception number data call number of the teller terminal display 86
To change the display, update the reception information in the server, and further change the display on the display unit 88 of the teller terminal.

[0014]

According to a second aspect of the present invention, in the reception processing method according to the first aspect, a step of displaying a list of the customer's reception number, priority, and other information transmitted from the server on the display unit 88 of the teller terminal. Wherein the personal information of the customer is extracted from the database in accordance with the identification data, and input operation means for displaying the personal information on the display unit 88 of the teller terminal is also displayed.

[0016]

[0017]

According to a third aspect of the present invention, there is provided a reception processing device disposed at a position visible and operable to a visiting customer, an identification card reader, and an input device for inputting "no identification card", and A reception terminal 54 having a reception number issuing machine, a call number display 86 arranged at a position visible to the customer, a display section 88 for displaying a list of the customer's reception number and priority and other information to a counter, and a keyboard Terminal devices 56 having an operation unit 90 such as
A, 56B, 56C,... And the reception terminal 54 and the teller terminals 56A, 56B, 56C,... Which perform various processes by software programmed in advance to control the entire reception processing device. 60, and a server 50 having customer information storage means 62. The reception terminal 54 inserts an identification card into the identification card reader or informs the customer who has come to the store of the presence of the input device. Display section 7 for instructing input with
2 , the server 50 transmits the identification data of the identification card read by the identification card reader of the reception terminal 54.
Based on the database stored in the customer information storage means, the priority of the customer is determined, and the reception number issuance of the reception terminal 54 such that a priority reception number card is issued to the customer with a higher priority. instructs the machine 78, the reception terminal as a low priority customers, and the customers of the "no identification card" issues a receipt number card receipt number of different numbers sequence and the priority acceptance numbered Instructing the reception number issuing machine 78 of the machine 54, the server 50
There the call to the selected customer in advance by mechanically-determined in addition to the wanted call sequence window <br/> port personnel independent determination is made through the operation unit of the teller terminal, has received the call The server 50 displays the called reception number data on the calling number display 86 of the teller terminal, and the reception information is updated in the server, and the display unit 88 of the teller terminal is displayed.
Is changed.

[0019]

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Referring to FIGS. 1 and 2, an embodiment of a reception processing apparatus according to a third aspect of the present invention will be described below. FIG. 1 is a block diagram of the entire reception processing device of the present invention, and FIG. 2 is a block diagram of the reception processing device.

In the block diagram of FIG. 2, a server 50 as a computer device for controlling the entire reception processing device includes:
Via connection lines (buses) 52 and 53 for a local area network (LAN), to a reception terminal 54, a plurality (for example, N) of teller terminals 56A to 56N, and an office terminal 58. Are combined.

The server 50 includes a control unit (control unit) 60.
Storage device 62 storing various customer information databases, storage device 64 storing reception information, and connection line 5
2 and an calling number display (voice output control unit) 68 connected to the connection line 53. The control unit 60 is a central processing unit (CPU), and performs various processes in accordance with pre-programmed software, for example, an industry-specific reception number numbering process, a VIP customer (high-priority customer) reception number numbering process, It performs terminal control processing, reception information management processing, customer information management processing, and the like. The storage devices 62 and 64 are large-capacity storage devices such as optical disks and hard disks, and store customer information and reception information, and exchange these information with the control unit 50. The interface unit 66 includes the control unit 6
Conversion of data standards and timing control between 0 and the connection line 52 are performed. Call number display (voice output control unit) 68
Is a circuit for displaying a call number and outputting a voice for guiding the next customer processed by the control unit 60.

The reception terminal 54 includes a control unit 70 and a display unit 72, an operation unit 74, a card reader 76, a printer 78, and an interface unit 82 connected to the control unit 70. The control unit 70 is configured by a microcomputer or the like, and performs customer reception processing. The display unit 72 is a liquid crystal display device or a cathode ray tube display device that displays, under the control of the control unit 70, the operation method of the reception terminal device and the current status of the number of waiting receptionists to the customer. The operation unit 74 is an input device for inputting “no identification card” or the like, and includes a touch switch and a push button switch integrated with the display unit 72. The card reader 76 is an identification card reader that reads identification information of an “identification card” such as a cache card and sends this information to the control unit 54. According to the type of the “identification card”, a magnetic card reader is used. , An IC (integrated circuit) card reader or a bar code reader. The printer 78 is a reception number issuing machine that prints the reception number on paper under the control of the control unit 54 and outputs the reception number to the customer. The interface unit 82 performs data standard conversion and timing control between the control unit 70 and the connection line 52 for communication with the server 50.

Teller terminal (customer terminal) 56A
56N have the same configuration, and include a control unit 80, an interface unit 84, a display unit (display means) 88 and an operation unit 90 connected to the control unit 80, and a call number display (voice output unit) 86. I have it. The control unit 80 is constituted by a microcomputer or the like, and performs a customer calling instruction process. The interface unit 84 includes the server 5 described above.
For communication with 0, data standard conversion and timing control between the control unit 80 and the connection line 52 are performed. Display unit 88
Is a liquid crystal display device or a CRT display device that displays a reception number, a priority, customer rank information, customer information, and the like under the control of the control unit 80. The operation unit 90 is an input device such as a keyboard, and changes the order of reception and issues a customer call instruction. The call number display (voice output unit) 86, which is a part of the teller terminals 56A to 56N, is arranged at a position visible to the customer, displays the reception number of the customer who is currently attending, and outputs its voice. Occurs. The teller terminal is arranged at each window, but each window may correspond to a specific task or a plurality of tasks.

The office terminal 58 has substantially the same configuration as the teller terminal, but includes a printer 87 instead of a call number display (voice output unit) 86, and a control unit 83 displays a window operation status display. Processing, system setting processing, form output processing, etc. are performed.

Next, FIG. 1, the arrangement of Figure 2 assuming, with reference to the flow chart of FIG. 3 and FIG. 4, an embodiment of a reception processing method according to the invention described in claim 1, 2 . The following operations are performed by the server 50, FIG.
It is executed according to the programs stored in the reception terminal 54 and the teller terminals 56A to 56N.

The customer reception process starts at step 10 in FIG. In step 12, the reception terminal 54 displays guidance for inputting a cash card as an “identification card” on the display unit 72 by the customer reception process of the control unit 70. Therefore, the customer who visits the store looks at the display unit 72 of the reception terminal 54 and presses the "no card" touch switch 74 when he / she does not have a cash card or the like, and carries the cash card or the like. If so, it knows that the cash card is to be inserted into the card reader 76.

In step 14, the control unit 70 determines whether the "no card" button of the touch switch 74 has been pressed. If this button has not been pressed, that is, if the answer is no (NO), the process proceeds to step 16 where the identification data of the cash card inserted by the customer into the card reader 76 is read. The identification data is transmitted to the server 5 via the control unit 70, the interface unit 82, and the connection line 52.
0 is supplied. In the server 50, in step 18, the control unit 60 searches the database in the customer information storage device 62 from the received identification data, and obtains personal data corresponding to the identification data. The personal data includes the customer's name, gender, age, family structure, occupation, transaction details, deposit balance, loan balance, last visit date, and the like. Thereafter, the process proceeds to step 20. Step 14
If the "NO CARD" button is pressed, that is, if YES, the process also proceeds to step 20.

In step 20, guidance for business type input operation is displayed on the display section 72 of the reception terminal 54. The industries include opening new accounts, time deposits, savings deposits, checking accounts, refunds, transfers, utility payments, loans and loans.

FIG. 5 shows an example of a display on the display unit 72.
In this case, the number of waiting persons and the position of the touch switch for calling a clerk are shown for each of a plurality of industries. The display position of the type of business is the button position of the touch switch 74. In step 22, the controller 54 sets the touch switch 74
Receives the industry code of the button that was pressed. This business type code is transmitted from the reception terminal 54 to the server 50 via the connection line 52 in the same manner as the identification code.

In step 24, the control unit 60 in the server 50 determines whether or not there is personal data of the customer who operated the reception terminal. Generally, "no card"
The personal data of the customer who pressed the button or the customer who inserted the cash card of another financial institution is not stored in the customer information storage device 62. Therefore, when there is no personal data (in the case of no), the process proceeds to step 26.

In step 26, in the server 50, the control unit 60 sequentially assigns a business-specific receipt number corresponding to the business type input in step 22. It should be noted that the numbers assigned so far for each type of business are stored in the reception information storage device 64.

Thereafter, at step 28, the controller 6
0 indicates the newly assigned reception number as a general "low priority"
It is stored in the reception information storage device 64 as a reception number (reception information).

In step 30, the information of the “low priority” reception number is transmitted from the server 50 to the reception terminal 54 via the connection line 52. The control unit 70 in the reception terminal 54 includes a printer 78 as a reception number issuing machine.
Then, this “low priority” reception number is printed.

On the other hand, if there is customer data in step 24 (if yes), the process proceeds to step 32. In this step 32, the control unit 60 in the server 50
From the personal data of the customer obtained from the database of the storage device 62, that is, from information such as the transaction amount and the balance of the deposit, it is determined whether or not the customer is a high-priority good customer, that is, a VIP treatment customer. If the customer is VIP-treated (if yes), the process proceeds to step 34, where the control unit 60 in the server 50 sequentially assigns VIP reception numbers that are priority (high-priority) reception numbers. At this time, serial numbers can be easily assigned by referring to the prioritized reception numbers stored in the reception information storage device 64.

If it is determined in step 32 that the customer is not a VIP customer (in the case of no), that is, if the priority is low, the process proceeds to step 38, and the control unit 60 inputs the information in step 22 as in step 26. A general “low priority” reception number, which is a reception number for each type of business according to the type of business, is sequentially numbered. At the time of assigning the priority reception number in Step 34, similarly to Steps 26 and 38, Step 22
May be used.

After the numbering in steps 34 and 38 is completed, the process proceeds to step 36, where the control unit 60 uses the newly assigned reception number as reception information as the reception information storage device 64.
And updates (writes) the visit data to the database in the customer information storage device 62. Thereafter, the process proceeds to step 30, where the priority reception number is transmitted to the reception terminal 54 when the processing has passed step 34, and the general reception number is transmitted to the reception terminal 54 when the processing has passed step 38, and the printer 78 prints this reception number.

In the case where there is customer data in step 24 and the process proceeds to step 32, step 30
When issuing the number card, the customer will be issued a business form slip for the customer who came to the store, such as a transfer slip, a payment slip, etc., with the customer's name and receipt number filled in,
It is also a preferred embodiment to raise the customer's VIP consciousness and to promote slip entry during the waiting time to streamline office work.

In the next step 40, the reception terminal 54 displays, on the display unit 72, operation guidance for taking out the number card printed by the printer 76. In step 42, the receipt number card is output from the printer 78 to the customer. Thereafter, the process returns to step 12, and the above-described operation is repeated.

Incidentally, the number series of the general “low priority” accession numbers assigned in steps 26 and 38 is different from the number series of the priority (high priority) accession number assigned in step 34. For example, the priority reception number starts from 0, and 2
This is a number sequence that is sequentially incremented one by one up to the number 00, and then incremented again from the number 0. On the other hand, a general “low priority” reception number is a number sequence that starts with the number 400, increases sequentially by one up to the number 500, and then increases again from the number 400. Note that the number sequence width determines the number of customers who are waiting in turn at one time from the store size and past experience. As described above, even if the number series of the “low priority” accession number is different from the number series of the priority accession number, since the same number is used, even if a good customer is preferentially treated, distrust of other customers can be distrusted. Hard to give. In addition, since the general “low priority” accession number sequence is far from the priority accession number sequence, the customer with the “low priority” accession number is skipped by the customer with the high priority accession number. It is difficult to have the awareness that In addition, since priority customers are called using numbers without using proper nouns,
It can also protect the privacy of good customers.

Next, referring to FIG. 4, the operation of the teller (customer representative) terminals 56A to 56N will be described. In step 43, the customer calling process starts. In step 44, the reception number and customer data, ie, reception information, assigned in steps 26, 34, and 38 of FIG. 3 are transmitted from the server 50 of FIG. 2 to each teller terminal via the connection line 52. Is done. In the teller terminal, the interface unit 84
The control unit 80 receives the reception information via the. At step 45, control unit 80 displays the reception information on display unit 88. FIG. 6 shows an example of this display.

In the display of FIG. 6, the lower half display corresponds to the reception information. In this display part, the reception number, business type,
The customer name, account opening date, “waiting time” after the customer operates the reception terminal 54, and “rank information” based on personal information are displayed. Based on the hundredth place of the reception number, it can be determined whether the customer has a priority reception number or a customer with a general “low priority” reception number. “Rank information” ranks high-priority and low-priority customers based on personal information. The ranks are “×”, “△”, “」 ”, and“ VI ”.
The display of "P" makes the rank clear. The display in the upper part of the display unit 88 indicates the number of people waiting in each industry, whether a teller terminal is open or closed, the current call number, the processing time, and the average processing time. The operation unit 90 is a touch switch keyboard integrated with the display unit 88, and the display unit 88 also has a display indicating input keys for the operation unit 90.

In the display of the reception information on the display unit 88, the reception numbers are displayed in the server 50 in a processing order preliminarily processed by a predetermined algorithm corresponding to the priority information based on the customer information. However, in some cases, it may be better to change the order of the high-priority customers on a case-by-case basis, depending on the situation at the time, such as a campaign for the good customers, advance contact from the good customers, and the processing capacity of the window at that time. At the time of calling the next customer after the current processing is completed, the teller refers to the personal information of the display unit 88 instead of simply calling the customer mechanically in the order determined by the server 50,
By observing the state of the customer, etc., it is possible to make a comprehensive and voluntary judgment as appropriate and select the customer to be called next.

In step 46, the control unit 80 determines whether or not the call button (the operation unit 90) of the teller terminal 56 has been pressed.
Judge. If it has not been pressed (NO), the process returns to step 44. That is, steps 44, 45 and 46 are cycled until the call button is pressed. If it is determined in step 46 that the call button has been pressed (in the case of YES), the flow advances to step 47 to call the customer.

In step 47, the press of the call button is transmitted from the control unit 80 to the server 50 via the interface unit 84 and the connection line 52. Then, the control unit 60 in the server 50 supplies the reception number data called by the teller terminal that pressed the call button to the call number display (sound output control unit) 68. Further, in the server 50, the data indicating that the call number has been called updates the reception information, and changes the display on the display unit 88 of each teller terminal via the connection line 52.

The call number display (voice output control unit) 68
The data of the new call number is sent to the call number display (voice output unit) 86 of the teller terminal that pressed the call button via the connection line 53. The call number display (voice output unit) 86 that has received the call number data displays the new call number and generates a voice output of the call number. afterwards,
Return to step 44.

Note that a plurality of teller terminals 56A to 56N
The contact with the mark may be dedicated to each type of business or may be a mixture of a plurality of types of business. In addition, a window dedicated to excellent customers may be provided. In any case, the person in charge of the counter can use the teller terminal to make an optimal (or voluntary) call to the customer at any time. Further, since the same terminal terminal 58 can receive and display the same information of the teller terminal, the status of each teller terminal can be monitored, and appropriate instructions can be given to each person in charge as appropriate.

Although the preferred embodiment of the present invention has been described above, those skilled in the art will understand that various modifications can be made without departing from the spirit of the present invention. For example, in the case of a small-scale system, one of a plurality of teller terminals may be used as a server. In this case, it is necessary to include all the components of the server 50 and the teller terminal 56, but this may be implemented by a general personal computer. Also, multiple teller terminals,
A single call number display (voice output unit) 86 may be used. Furthermore, in order to save wiring work, the connection lines 52 and 53 may be eliminated using a wireless LAN.

[0049]

According to the reception processing method and the reception processing apparatus according to the first to third aspects of the present invention, the above-mentioned disadvantages of the prior art can be improved while preferentially serving excellent customers. That is, it is determined the priority of the customers in accordance with the identification data of the identification card, window teller (responsible person) is operated to Teller (customer representative's) customer on the display unit of the terminal reception number and the priority Other to display the information list, and Teller (the responsible person) and is the display as a reference, "voluntarily" to accept the order on a case-by-case basis Ru decision to change the permutation can accept processing <br/>.

A priority reception number card is issued to a customer having a high priority, and a general customer having a low priority and a customer having no identification card are provided with a sequence different from the sequence of the priority reception number. You can issue a sequentially numbered “low priority” receipt number card, so even if you prefer good customers,
Less likely to mistrust other customers.

Further, since the number sequence of the general “low priority” reception number is far from the number sequence of the priority reception number, the customer with the low priority reception number skips the permutation to the customer with the high priority reception number. It's hard to be aware that it has been done, and we use high-priority customers without using proper nouns and using numbers,
It can also protect the privacy of good customers.

The customer having the priority reception number is given a reception number with the slips required for the type of business to be visited and given a reception number.
In addition to being aware of P treatment, it is also possible to use the waiting time to encourage the entry of necessary items, thereby improving office efficiency.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a reception processing device.

FIG. 2 is a block diagram of an embodiment of a reception processing device.

FIG. 3 is a flowchart of a part of an embodiment of a reception processing method.

FIG. 4 is a flowchart of another portion of the embodiment of the reception processing method.

FIG. 5 is a display example of a display unit of the reception terminal.

FIG. 6 is a display example of a display unit of the teller terminal.

[Explanation of symbols]

 Reference Signs List 50 server 54 reception terminal 56A-56N teller (for customer representative) terminal 60 control unit (control means) 62 customer information storage device (storage means) 64 reception information storage device 66, 80, 84 interface unit 68 call number Display (voice output control unit) 72, 88 Display unit 74 Operation unit (input device) 76 Card reader (identification card reader) 78 Printer (reception number issuing machine) 82, 83 Control unit 86 Call number display (voice output unit) ) 90 Operation unit

──────────────────────────────────────────────────続 き Continuation of the front page (72) Inventor Tsuyoshi Usoya 3-3-3 Toyosu, Koto-ku, Tokyo NTT Data Corporation (56) References JP-A-10-187853 (JP, A) Japanese Patent Application Laid-Open No. H10-1443582 (JP, A) Japanese Patent Application Laid-Open No. 4-370696 (JP, A) Japanese Patent Application Laid-Open No. 8-314378 (JP, A) Japanese Patent Application Laid-Open No. 7-85185 (JP, A) -314191 (JP, A) JP-A-9-204579 (JP, A) JP-A-8-263556 (JP, A) (58) Fields investigated (Int. Cl. ⁷ , DB name) G06F 17/60 G06K 17/00 G07D 9/00 JICST file (JOIS)

Claims (3)

(57) [Claims] 1. A customer who visits a store is asked to insert an identification card into the reception terminal or to enter "no identification card" into the reception terminal through the display section (72) of the reception terminal (54). And instructing the server to search the database based on the identification data of the identification card read by the identification card reader of the reception terminal, and determine the priority from the personal data of the customer,
For the high priority customer, the reception terminal issues a priority reception number card. For the low priority customer and the "no identification card" customer, the reception terminal (54) Issuing a receipt number card to which a receipt number different from the receipt number is attached; and displaying the customer's receipt number, priority, and other information transmitted from the server (50) on the display unit of the teller terminal ( 88)
And a call instruction according to a mechanically predetermined order.
Or the responsible person of the call instruction of customers who were selected by self-determination is made through the operation unit of the teller terminal, the server the reception number data call is received, the reception number data server to the teller terminal calls Teller Terminal
To the call number display (86) , change the display, update the reception information in the server, and further, the display unit of the teller terminal.
(88) a step of changing the display. 2. A display unit (88) of a teller terminal which displays the customer's reception number, priority and other information transmitted from the server.
In the step of displaying a list, the personal information of the customer is extracted from the database according to the identification data, and an input operation means for displaying the personal information on the display unit (88) of the teller terminal is also displayed. The reception processing method according to claim 1. 3. A position that can be seen and operated by a visiting customer.
And an identification card reader,
It has an input device for inputting "shi" and a receipt number issuing machine.
Reception terminal(54)And call number display placed at a position visible to customers(86)
And contact information for customer's reception number, priority and other information
Display section to display to the user(88)And keyboard
Which operation unit(90)Terminals with multiple(56
A, 56B, 56C ...)And the reception terminal(54)And teller terminals(56A, 5
6B, 56C ...)To control the entire reception processing unit.
Controlled by pre-programmed software
Control means for performing various processes(60)And customer information storage means
(62)Server with(50)The reception terminal device(54)Will send an identification car
Card into the above identification card reader, or
To input "No card" with the above input device
Display(72)With server(50)Is the reception terminal(54)Identification
To the identification data of the identification card read by the code reader.Group
FollowThe database stored in the customer information storage means
Search to determine the priority of the customer, and the customer with the highest priority
In order to issue a priority reception number card to the reception terminal
Machine(54)The receipt number issuing machine of(78)Instruct
For customers with low priorities and customers with no "identification card"
Is assigned a number that is different from the priority number.
The reception terminal to issue the received reception number card
(54)Receipt number issuing machine(78)Directing the server(50)In a mechanically predetermined order
Besides crouching callsSelection by the person in charge at the window
Call is made through the console of the teller terminal
ThenThat callServer that received(50)Is a call
Display the received number data on the calling number of the teller terminal(8
6)Displayed on the server, and the reception information is updated in the server.
The display unit of the teller terminal(88)Has changed.
A reception processing device, characterized in that: