JPH11232575A - Remote monitor device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a remote monitor device which can shorten the time needed for support from abnormality occurrence to restoration and perform secure restoration management. SOLUTION: A monitor center 10 is provided with a management storage part 17 which stores management information managing the correspondence elapse of abnormal facility equipment and information characteristic of respective buildings, a restoration management part 16 which generates restoration management information for managing the restoration state according to abnormality information and the information stored in the management information storage part 17, and a restoration management correspondence part 18 which displays at least an alarming state and the correspondence elapse according to the restoration management information and registers and updates the correspondence state, and a dispatch base 20 is equipped with an operation process part 22 which displays at least the alarming state and correspondence elapse according to the received restoration management information and registers and updates the correspondence state, thereby minimizing communication of telephone and facsimile among the monitor center, dispatch base, and field.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote monitoring device, and more particularly to a remote monitoring device for remotely monitoring equipment provided in a building.

[0002]

2. Description of the Related Art In a remote monitoring device, when an abnormality occurs in equipment installed in a building, the abnormality is detected by a terminal device in the same building, and an abnormality notification is sent to a monitoring center via a communication line. Send. The monitoring center, upon receiving the abnormality report, translates the abnormality report to inform the controller, displays it on the screen display device as abnormal information, prints it on the printing device, and holds it as an abnormality history. deep.
Then, the controller recognizing the abnormal information notifies the dispatch base, for example, a sales office, of the abnormal information by telephone or facsimile and requests a response.

At the dispatch base receiving the response request, the responding staff waiting there dispatches to the building, or the dispatcher of the dispatch base performs periodic work in another building near the building. Call a technician using a pager, mobile phone, or the like, and send it to the building as a response person to respond. After that, the response personnel who arrives at the site grasps the phenomenon of the abnormality, investigates the cause and takes countermeasures, and reports the situation to the supervisor at the monitoring center or the response dispatcher at the dispatch base. The building will be under surveillance as an emergency until the response is completed, but after a predetermined time, for example, 30 minutes after the occurrence of an abnormality, a message prompting the controller to respond Will be notified. The controller who recognizes this will contact the response dispatcher or response personnel at the dispatched base to check the response situation on site and future prospects.

[0004] Conventionally, as this type, there is, for example, one described in Japanese Patent Publication No. 5-14320.

[0005]

In the above-mentioned conventional remote monitoring device, the progress of the response from the occurrence of an abnormality to the recovery is checked by contacting the monitoring center with the site. It is described and managed in a special form such as. This situation will be reported to the dispatch base via telephone or facsimile. At this time, there is no particular problem for abnormalities that can be recovered in a short time, but if the status remains unrecovered for a long time, the monitoring center controller and the dispatcher at the dispatched base will be replaced, and It is necessary to take over the situation at the site without fail. In the case of on-site restoration work, if there is a request from the response staff to the dispatch base, such as arranging technical data necessary for investigating the cause and parts necessary for countermeasures, provision of these technical data and countermeasures parts Will dispatch supporters to response personnel. At this time, such response status will also be reported to the traffic controller.Therefore, in order to grasp the status up to the recovery in detail, it is necessary to frequently communicate and report between the monitoring center, dispatch base and the site. It is the present situation.

The present invention has been made in view of such a situation in the prior art, and has as its object to reduce the time required for support from the occurrence of an abnormality to recovery, and to provide a remote control capable of reliably performing recovery management. A monitoring device is provided.

[0007]

SUMMARY OF THE INVENTION In order to achieve this object, the present invention provides a terminal provided in each of a plurality of buildings for detecting an abnormality of equipment in the same building; A monitoring center that receives an abnormal notification via a communication line and performs a required process based on the abnormal notification;
In the remote monitoring device having the monitoring center and a plurality of dispatch bases connected via a communication line, the monitoring center is configured to manage at least the progress of the response until the equipment in which the abnormality has occurred is restored. A management information storage unit that stores necessary management information and information unique to each building, and upon receiving an abnormality report, recovers based on the abnormality information based on the abnormality report and the information stored in the management information storage unit. A recovery management unit that creates recovery management information for managing the status; and a recovery management corresponding unit that displays at least the alert status and the progress of the response based on the recovery management information, or registers and updates the response status. At the same time, at each of the dispatch bases, based on the received recovery management information, at least a notification status and a response progress display, or a response status registration and Are a configuration in which an operation processing unit for updating.

According to the present invention having the above-described configuration, in preparation for the occurrence of an abnormality in the equipment of each building, management information necessary for managing the progress of the response until the abnormality of the equipment is restored and each of the management information are provided. Information unique to the building is stored in the management information storage unit in advance. Then, when an abnormality is generated in the equipment and an abnormality report is transmitted from a terminal device in the same building, and the monitoring center receives the abnormality report, the recovery management unit provides the abnormality information based on the abnormality report and the management information. Recovery management information for managing the recovery status is created based on the information stored in the storage unit. Next, at least the display of the alarm status and the progress of the response, or the registration and update of the response status are performed by the recovery management corresponding unit based on the recovery management information, and the recovery base received by the operation processing unit at each dispatch base. Based on the management information, at least the alert status and the progress of the response are displayed, or the status of the response is registered and updated. As a result, telephone and facsimile communications can be minimized when grasping the details of the response status between the monitoring center, the dispatch base and the site, and therefore, the time required for assistance from the occurrence of an abnormality to recovery is reduced. At the same time, recovery management can be performed reliably.

[0009]

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an embodiment of a remote monitoring apparatus according to the present invention.

FIG. 1 is a block diagram showing an embodiment of the remote monitoring apparatus according to the present invention, FIG. 2 is a flowchart showing a processing procedure of the remote monitoring apparatus shown in FIG. 1, and FIG. 3 is another processing of the remote monitoring apparatus shown in FIG. It is a flowchart which shows a procedure.

As shown in FIG. 1, a remote monitoring apparatus according to the present embodiment is provided in a building 1 and detects a malfunction of equipment 3 in the same building. Via the communication line 30 to perform necessary processing based on the abnormality alert, and a plurality of dispatch bases 20 and 20A to 20N connected to the monitoring center 10 via the communication line 40. And The terminal device 2 includes an abnormality detection unit 4 that detects the presence or absence of an abnormality signal output from the equipment 3 and a terminal communication unit 5 that performs communication control such as automatic dialing.

The monitoring center 10 is connected to the terminal device 2 via the communication line 30 to control communication, and edits and translates an abnormal alert transmitted from the terminal device 2. Information processing unit 12, dispatch bases 20, 2
An information communication unit 14 that performs transmission processing to 0A to 20N,
A terminal information storage unit 15 for storing information necessary for processing by the information processing unit, at least management information necessary for managing the progress of the response until the equipment in which the abnormality has occurred is restored, and information unique to each building And a management information storage unit 17 for storing information on the abnormality information based on the abnormality notification and the information stored in the management information storage unit 17 in response to the reception of the abnormality notification. A recovery management unit 16 that creates recovery management information, and a recovery management corresponding unit 18 that displays at least the alert status and the progress of the response based on the recovery management information, or registers and updates the response status, are provided. A controller is in charge of communicating with the bases 20 and 20A to 20N and managing the recovery status.

Further, the dispatch base 20 has an information communication unit 21 connected to a communication line 40, a display unit 22a and an operation unit 22b. Based on the received recovery management information, at least An operation processing unit 22 for displaying the progress of the response or registering and updating the response status is provided, and dispatch personnel and dispatch commanders who are dispatched to the site are waiting. Note that terminal devices installed in a plurality of buildings are usually connected to the monitoring center 10, but only one building 1 is described for simplicity of explanation, and the dispatch bases 20A to 20N are described above. Since the configuration is the same as that of the base 20, the description is omitted.

In this embodiment, when an abnormality occurs in the equipment 3, a signal is output, and the abnormality detecting section 4 generates an abnormality alert based on the signal. This abnormal notification is transmitted from the terminal communication unit 5 to the communication unit 11 of the monitoring center 10 via the communication line 30. When the communication unit 11 detects that an abnormal notification has been received in step S1 of FIG. 2, the communication unit 11 sends the information to the information processing unit 12, and the information processing unit 12 determines in step S2 the customer name and equipment included in the abnormal notification. The information such as the device name is extracted and converted into a format of storage information for storing information as anomaly information for notifying a dispatcher or a dispatcher, and sending the storage information to the terminal information storage unit 15, The abnormality information is sent to the alert information handling unit 13 and the recovery management unit 16.
Next, the alert information handling unit 13 displays a customer name, a customer identification number, an occurrence time, an abnormal equipment name, and the like necessary for emergency response as a procedure S3 on a screen. The controller recognizing this judges whether or not it is necessary to transmit the abnormal information to the dispatch base as shown in step S4. At this time, if it is judged that it is necessary, the controller transmits the abnormal information to the information communication as step S8. Part 14
To the information communication section 21 of the dispatch base 20, for example, via the communication line 40.

On the other hand, the recovery management unit 1 receiving the abnormal information
Reference numeral 6 denotes a procedure S5 from the management information storage unit 17, management information necessary for managing the progress of the response until the malfunctioning equipment is recovered and information unique to each building, for example, “Successively inform the customer of the recovery status. And the like, and as step S6, creates recovery management information for managing the recovery status based on the abnormality information and the read information, and sends it to the recovery management support unit 18. In response to this, the recovery management responding unit 18 updates the current display in step S7 and displays the recovery management information on the screen.

Further, as described above, the information communication section 21 which has received the abnormality information sends the abnormality information to the operation processing section 22, and the operation processing section 22 displays the abnormality information on a screen on the display section 22a, and recognizes this. The dispatcher or dispatcher selects the dispatcher who is suitable for the emergency response of the building, contacts by pager or mobile phone, gives anomaly information, and instructs on the treatment.

Next, the processing procedure of the response status will be described with reference to FIG. The controller of the monitoring center 10 receiving the notification of the response status from the local response personnel, for example, the fact that the investigation of the cause has been completed and the waiting for the countermeasure parts has been completed, is performed by the controller of the monitoring center 10.
The recovery management information is selected from the unsupported sites displayed on the recovery management corresponding unit 18 as, for example, “time”
And the comment "Waiting for countermeasure parts: expected on December 2". The recovery management unit 16 adds and stores the input response status to the recovery management information until the response is completed as a procedure T2, and sends the information to the information communication unit 14 via the information processing unit 12. The information communication unit 14 transmits the response status via the communication line 40 as the procedure T3, for example, to the dispatch base 2
0 to the information communication unit 21.

Then, the operation processing unit 22, which has received the response status from the information communication unit 21, updates the recovery management information stored locally in the procedure T4 by adding the response status. Next, when the recovery management screen is displayed as the procedure T5, the latest information is displayed when the next recovery management screen is displayed. In addition, the response status of local response personnel may be received at the dispatch base, but in this case,
The response instructor selects the recovery management information from the uncompleted sites displayed on the operation processing unit 22 in the same manner as the procedure T1 as the procedure T6, and inputs the response status. The operation processing unit 22 locally stores the input response status as a procedure T7 and transmits the status to the monitoring center 10 via the information communication unit 21.

On the other hand, the recovery management unit 16 that has received the response status from the dispatch base 20 via the information communication unit 14 and the information processing unit 12 updates the recovery management information in step T8 and updates the recovery management information with the latest information. Display information.

The recovery management unit 16 determines whether the input of the response status is incomplete as shown in step T9. If it is determined at this time that the input of the response status is incomplete, Of the recovery management information corresponding to the abnormality held as the procedure T10, necessary information is stored in the terminal information storage unit 15.
, And keep it as the history, and delete other restoration management information of the building.

In the embodiment configured as described above, it is possible to minimize telephone and facsimile communication when grasping the details of the response status between the monitoring center, the dispatch base and the site. The time required for support up to this point can be reduced, and recovery management can be performed reliably.

In the present embodiment, the input correspondence status is transmitted from the monitoring center 10 to the dispatch center 20 and from the dispatch center 20 to the monitoring center 10 each time, but is not inputted. The same effect can be obtained by a method of acquiring the information periodically from the side. Further, when the abnormality information is transmitted to the dispatching base 20, the judgment is made in addition to the judgment of the controller, but this may be automatically transmitted without the judgment of the controller.

[0023]

Since the present invention is configured as described above, it is possible to reduce the time required for the support from the occurrence of an abnormality to the recovery, and to perform the recovery management without fail, thereby improving the efficiency and reliability. Can be achieved.

[Brief description of the drawings]

FIG. 1 is a block diagram showing one embodiment of a remote monitoring device of the present invention.

FIG. 2 is a flowchart showing a processing procedure of the remote monitoring device of FIG. 1;

FIG. 3 is a flowchart illustrating another processing procedure of the remote monitoring device in FIG. 1;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Building 2 Terminal device 3 Equipment 4 Abnormality detection part 5 Terminal communication part 10 Monitoring center 11 Communication part 12 Information processing part 13 Alert information correspondence part 14 Information communication part 15 Terminal information storage part 16 Recovery management part 17 Management information storage part 18 Recovery management support unit 20, 20A-20N Dispatch base 21 Information communication unit 22 Operation processing unit 22a Display unit 22b Operation unit 30, 40 Communication line

Continued on the front page (72) Inventor Hiroshi Makino 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo Inside the Hitachi Building System Co., Ltd. (72) Kenichi Morita 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo Hitachi Building, Ltd. In the system

Claims (1)

[Claims] 1. A terminal device provided in each of a plurality of buildings for detecting an abnormality of equipment in the same building, and receiving an abnormality notification from these terminal devices via a communication line;
In a remote monitoring device having a monitoring center that performs a required process based on the abnormality notification and a plurality of dispatch bases connected to the monitoring center via a communication line, at least an abnormality occurs in the monitoring center. A management information storage unit that stores management information necessary for managing the progress of the response until the equipment is restored and information unique to each building; and, based on the reception of the abnormality report, based on the abnormality report. A recovery management unit that creates recovery management information for managing the recovery status based on the abnormality information and the information stored in the management information storage unit, and at least a notification status and a response progress display based on the recovery management information; Or a recovery management response unit for registering and updating the response status, and at least one of the dispatch bases is provided at least based on the received recovery management information. A remote monitoring device comprising an operation processing unit for displaying a notification status and a response progress, or registering and updating a response status.