JP3037814B2 - Remote monitoring device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a facility machine in a plurality of buildings.
Notification from a terminal device connected to the device via a communication line
Equipment machine at the monitoring center device equipment by receiving
The present invention relates to a remote monitoring device for remotely monitoring a device.

[0002]

2. Description of the Related Art FIG. 2 is a block diagram showing a conventional remote monitoring device.

A conventional remote monitoring device is shown in FIG.
A terminal device 102 provided in the building 1 and a monitoring center device 110 connected to the terminal device 102 via the communication line 20 are provided. Then, the terminal device 10
2, an abnormality detection unit 4 that detects the presence or absence of an abnormality signal output from a plurality of equipment 3 in the building 1 and a terminal communication control unit 5 that performs communication control such as automatic dialing. At the same time, the monitoring center device 110 has a communication control unit 1 for controlling communication with the terminal device 102.
1, an information processing unit 12 for collectively processing the abnormality information of the equipment 3 transmitted from the terminal device 102, a display unit 13 for leaving the information processed by the information processing unit 12 to the monitoring operator, and an information processing unit A storage unit 14 for temporarily storing the information processed in step 12 and a telephone 18 are provided.
On the other hand, the maintenance office 30, which is provided separately from the monitoring center device 110, manages the daily work of the maintenance staff who performs inspection and maintenance of each equipment, stores parts necessary for inspection and maintenance, and handles complaints from customers. It is supposed to do. In addition, the parts warehouse 50 provided separately from the maintenance office 30 and the monitoring center device 110 stores parts that are used less frequently, and immediately arranges those parts in response to notification of a parts request. I have.

In the conventional remote monitoring apparatus, for example, when an abnormality occurs in the equipment 3, the equipment 3 outputs an abnormality signal to the abnormality detection unit 4, and the abnormality detection unit 4 performs an abnormality based on the abnormality signal. Create information. This abnormal information is sent from the terminal communication control unit 5 via the communication line 20 to the monitoring center device 11.
The communication control unit 11 transmits the abnormality information to the information processing unit 12. The information processing unit 12 converts the abnormality information into a format of display information for notifying the monitoring operator and a format of storage information for leaving as history, and sends the format to the display unit 13 and the storage unit 14, and the display unit 13 converts the display information. The information is displayed and notified to the monitoring operator, while the storage unit 14 stores the stored information for use in creating a monthly report and searching for a log. Next, the monitoring operator who has recognized the occurrence of the abnormality of the equipment 3 contacts the maintenance office 30 by telephone 18 with reference to the display information, and requests the dispatch of the maintenance staff. The maintenance office 30 selects an optimal maintenance person who can respond more quickly to the maintenance patrol schedule of the day as a dispatcher, and calls the pager carried by the maintenance person. The maintenance person who recognizes the pager call contacts the maintenance office 30, confirms the name of the site where the abnormality has occurred and the name of the equipment 3 where the abnormality has occurred, and goes to the site to perform a process for handling the occurrence of the abnormality. It was like. Then, when a countermeasure part is required for performing the recovery work on site, the maintenance office 30
Inquiry and confirmation were made to the parts warehouse 50, and the countermeasures parts were taken by themselves or were brought.

[0005]

By the way, in the above-mentioned conventional remote monitoring apparatus, the abnormality information communicated to the maintenance personnel includes the name of the site where the abnormality occurred, the name of the equipment in which the abnormality occurred,
Since the information is limited to simple information on the abnormal state of the equipment, the maintenance staff had to go to the site and check the abnormal state of the equipment in more detail. In particular, when an unskilled maintenance worker is dispatched, there is a concern that it will take a lot of time to check for an abnormal state and to recover from an abnormality. Further, as a result of checking the abnormal state, if a countermeasure part is required, the maintenance staff must procure the countermeasure part,
There was also a problem that it took more time to recover.

The present invention has been made in view of such a situation in the prior art, and an object of the present invention is to allow maintenance personnel to know detailed information on an abnormal state without having to check the equipment in which an abnormality has occurred. It is another object of the present invention to provide a remote monitoring device capable of quickly supplying a countermeasure component in addition to a remote monitoring device.

[0007]

SUMMARY OF THE INVENTION The present invention in order to achieve this purpose, each set vignetting in a plurality of buildings, and the terminal device connected to the equipment in the bi <br/> Le, these By receiving the alert from the terminal device via the communication line
In a remote monitoring device including a monitoring center device that remotely monitors the equipment, the monitoring center device analyzes the abnormality information transmitted from the terminal device, and outputs the abnormality analysis information via the communication line. An abnormality analysis unit for transmitting to the terminal device, and a component information providing unit for transmitting component information representing a component required by the abnormality analysis to a component storage unit are provided. An analysis information storage unit that stores analysis information and a portable maintenance device that is detachably connected to a connection unit provided in the analysis information storage unit and that outputs abnormality analysis information are provided.

[0008]

Since the present invention is constructed as described above, when an abnormality occurs in the equipment in the building, the terminal device transmits the abnormality information to the monitoring center device via the communication line. The monitoring center device analyzes the abnormality information by the abnormality analysis unit, transmits the abnormality analysis information obtained by the analysis to the terminal device via the communication line, and the component information providing unit is based on the abnormality analysis information. Send the component information to the component storage unit. On the other hand, the terminal device receiving the abnormality analysis information,
The analysis information storage unit stores the abnormality analysis information, and the parts storage unit arranges countermeasure parts designated according to the parts information and transports them to the site. When the maintenance person selected as the dispatch responder by the monitoring center device arrives at the site, the portable maintenance device is connected to the connection unit provided in the analysis information storage unit and outputs the abnormality analysis information. ing. As a result, the maintenance staff can know detailed information and the like regarding the abnormal state without having to check the equipment in which the abnormality has occurred. Further, the component storage unit starts supplying the countermeasure component when the component information is received, so that the countermeasure component can be quickly supplied.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a remote monitoring device according to the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing one embodiment of the remote monitoring device of the present invention. In FIG. 1, the same components as those shown in FIG. 2 described above are denoted by the same reference numerals.
That is, 1 is a building, 3 is equipment, 4 is an abnormality detector,
5 is a terminal communication control device, 11 is a communication control device, 12 is an information processing unit, 13 is a display unit, 14 is a storage unit, 18 is a telephone,
20 is a communication line, 30 is a maintenance office, and 50 is a parts warehouse.

[0010] As shown in FIG. 1, the remote monitoring device of the present embodiment analyzes abnormality information transmitted from the terminal device 2 to the monitoring center device 10 and transmits the abnormality analysis information via the communication line 20 to the terminal device 2. An abnormality analysis unit 15 that transmits the information of the abnormality, an abnormality history unit 16 that retains the history of the abnormality information necessary for the analysis, an operation information unit 17 that similarly retains the daily operation information necessary for the analysis, A parts storage section, for example, a parts information providing section 19 to be transmitted to the maintenance office 30 and the parts warehouse 50
In addition to the above, the terminal device 2 has an analysis information storage unit 6 for storing the abnormality analysis information, and a connection unit 41 provided in the analysis information storage unit 6 and detachably connected thereto. A portable maintenance device 40 for outputting analysis information is provided. Further, each of the maintenance office 30 and the parts warehouse 50 includes an information receiving device 31 and an information receiving device 51 for receiving the component information from the component information providing unit 19.

In this embodiment, when an abnormality occurs in the equipment 3, the equipment 3 outputs an output signal to the abnormality detector 4, and the abnormality detector 4 creates abnormality information based on the output signal. I do. This abnormality information is transmitted from the terminal communication control unit 5 to the communication control unit 11 of the monitoring center device 10 via the communication line 20. The communication control unit 11 sends the abnormality information to the information processing unit 12, and the information processing unit 12 converts the abnormality information into a format of display information for notifying a monitoring operator and storage information for leaving as a history, and performing display processing on the display unit. 13, sent to the storage unit 14, the display unit 13 displays the display information to notify the monitoring operator, while the storage unit 14 stores the stored information for use in creating a monthly report and searching for a history. Further, at this time, the information processing unit 12 outputs a start signal for urging the abnormality analysis unit 15 to start the analysis. The abnormality analysis unit 15 grasps the abnormality state of the equipment 3 based on the abnormality information, and stores the abnormality history of the site stored in the abnormality history unit 16 and the same type of equipment 3 that has become abnormal. It reads out the similar abnormal cases of the equipment and the daily operation information of the site held in the operation information section 17, and based on these information, for example, from the estimated information of the cause of the abnormality, the countermeasure information, and the selection information of the countermeasure component, Create abnormality analysis information consisting of: This abnormality analysis information is transmitted from the communication control unit 11 to the terminal communication control unit 5 of the terminal device 2 via the communication line 20. The terminal communication control unit 5 sends the abnormality analysis information to the analysis information storage unit 6, and the analysis information storage unit 6 stores the abnormality analysis information. Also, of the abnormality analysis information, regarding the component information, the component information providing unit 1
9, the part information providing unit 19 expands the part information into parts expected to be required in the recovery work, adds a part code required for part search, etc., and If you can arrange parts, maintenance office 3
0, on the other hand, if not in the maintenance office 30, the parts warehouse 50
To send the parts information. The maintenance office 30 receiving the component information by the information receiving device 31 or the component warehouse 50 receiving the component information by the information receiving device 51 searches for the specified component, loads the specified component on a transport vehicle, and transports it to the site. On the other hand, the operator who has recognized the occurrence of the abnormality contacts the maintenance office 30 via the telephone 18 and requests the dispatch of the maintenance staff with reference to the display information.
The office clerk of the maintenance office 30 selects an optimal maintenance clerk who can respond promptly as a dispatcher according to the maintenance patrol schedule of the day, and calls the pager carried by the maintenance clerk. The maintenance person who recognizes the pager call contacts the maintenance office 30, confirms the name of the site where the abnormality has occurred and the name of the abnormal equipment, and goes to the site. The maintenance person arriving at the site connects the connection unit 41 of the portable maintenance device 40 carried to the connection unit 7 of the analysis information storage unit 6 and reads out the abnormality analysis information stored in the analysis information storage unit 6. . The maintenance staff may refer to the abnormality analysis information, that is, the information of the cause of the abnormality and the countermeasure information, and use the countermeasure parts arriving before and after to perform the work of restoring the equipment 3 in which the abnormality has occurred. Has become.

In the embodiment configured as described above, the maintenance staff can know detailed information on the abnormal state without having to confirm the equipment in which the abnormality has occurred. Further, since the maintenance office 30 or the parts warehouse 50 starts supplying the countermeasure parts when the part information is received, it is possible to quickly supply the countermeasure parts. Even inexperienced maintenance personnel can perform work by referring to the abnormal start information,
It is possible to speed up work and reduce the work load of experienced persons.

[0013]

Since the present invention is constructed as described above,
The guards do not need to check the equipment that caused the abnormality
Being able to know detailed information on abnormal conditionsBoth
Supply parts quicklyreceiveIt is possibleBecause,
The time for the recovery work can be reduced.

[Brief description of the drawings]

FIG. 1 is a block diagram showing one embodiment of a remote monitoring device of the present invention.

FIG. 2 is a block diagram showing a conventional remote monitoring device.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Building 2 Terminal device 3 Equipment 6 Analysis information storage part 7 Connection part 10 Monitoring center device 15 Abnormality analysis part 19 Parts information provision part 20 Communication line 40 Portable maintenance device

──────────────────────────────────────────────────続 き Continuation of front page (72) Inventor Kenichi Morita 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo Within Hitachi Building System Service Co., Ltd. (56) References JP-A-3-13473 (JP, A) JP-A Sho 63-47204 (JP, A) (58) Fields investigated (Int. Cl. ⁷ , DB name) G08B 23/00-31/00

Claims (1)

(57) [Claims] 1. A set respectively in a plurality of buildings vignetting, and a terminal device connected to the equipment of the <br/> a building, it is received via the communication line alarm from these terminals By
A monitoring center device for remotely monitoring the facility equipment, the monitoring center device comprising:
An abnormality analyzer that analyzes the abnormality information transmitted from the terminal device and transmits the abnormality analysis information to the terminal device via the communication line, and a component information representing a component required by the abnormality analysis. And a component information providing unit for transmitting the error analysis information to the component storage unit, and the terminal device is detachably connected to an analysis information storage unit for storing the abnormality analysis information and a connection unit provided in the analysis information storage unit. And a portable monitoring device for outputting abnormality analysis information.