JPH06325282A - Remote monitoring device of building equipment - Google Patents

Abstract

PURPOSE:To provide a building equipment remote monitoring device capable of processing centralized accident warning by effectively utilizing a line provided in a monitoring center. CONSTITUTION:The monitoring center 20 is provided with a means detecting that a display operating device 25 cannot process a reception data signal within a prescribed time after receiving a data signal and a change-over device 24 which receives the detection signal so as to transfer and change-over it to a mobilization corresponding base 30 having jurisdiction of a building where abnormality occurs are provided and, in the meantime, the morbilization corresponding base 30 is provided with a call processor 32 capable of corresponding to a call requesting signal transmitted from the change-over device 24.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote monitoring apparatus for building equipment, and more particularly to a remote monitoring apparatus for notifying an abnormal operation of building equipment through a terminal device arranged in the building to a central monitoring apparatus. The present invention relates to a remote monitoring apparatus for building equipment, which intensively monitors the operation of many building equipment.

[0002]

2. Description of the Related Art Conventionally, instead of making a manager resident in a building, a terminal is installed in the building to monitor the operation of its equipment, and when an abnormal operation occurs in the equipment of the building, the terminal equipment It is widely known to arrange a building equipment remote monitoring device that reports to a central monitoring device via a communication line and intensively monitors the operation of many equipments of the building in a remote place. It is advantageous in terms of reducing building management costs.

By the way, as a remote monitoring device for building equipment of this type, there is, for example, a device disclosed in Japanese Patent Laid-Open No. 62-251900. The device disclosed herein is provided with a terminal device on the building side in association with the facility equipment of the building,
In this terminal device, a sensor that detects an abnormal operation of the equipment of the building, and when the sensor detects an abnormal operation, an alert that sends an alert signal through a communication line to the monitoring center by automatic dialing And a device. An operator is stationed at the monitoring center, and when the operator receives an alarm signal from any terminal device, the operator takes necessary measures corresponding to the content of the alarm signal. Therefore, it is possible to intensively monitor the operation of equipments of many buildings in a remote place.

Further, a conventional remote monitoring apparatus for building equipment of this kind is provided with a data processing apparatus configured to use a plurality of receiving lines and to cope with a plurality of points at a time, and an alarm signal indicating an abnormality is issued. A plurality of display operation devices for performing processing after reception are provided. By using this display operation device, the operator receives the alarm signal indicating the operation abnormality of the building equipment from the terminal device, and the facsimile device (FAX) or telephone is used to request the dispatch of a technician to the building that is in charge of the building that generated the alarm signal, and work to recover the abnormal operation of equipment in multiple buildings. I try to do it efficiently.

[0005]

As the contents of the alarm signal transmitted to the monitoring center, abnormality detection sensors installed in various places in the building detect an abnormality that has occurred in the building and automatically detect the state. In the case of sending data to the car, and in equipment, for example, a failure that occurs in an elevator, a passenger is trapped in the car, so that this passenger can safely wait in the car until rescue, Occasionally, it may be necessary for an operator to make a call using a direct talk device in the car to confine the passenger. The number of occurrences is overwhelmingly the former in many cases, and in this case, since the received data is stored in the data processing device when data transmission / reception ends, unless an abnormality that requires immediate action occurs, Since it is not necessary to deal with the display operation device, the building equipment remote monitoring device is provided with a line receiving device more than the number of display operation devices, and a small number of display operation devices that notify the equipment device abnormality, That is, a data processing device for receiving data is provided so that a small number of operators can deal with it, and the equipment device abnormality notification can be promptly dealt with.

However, in the event of an earthquake or power failure,
Elevator passengers are trapped in a car that has stopped halfway, many notifications that call for emergency call button operation are sent to the monitoring center, and such a call request signal cannot be handled by the data processing device, Not only the line receiving devices more than the number of display operating devices are not used, but there is no display operating device that supports this line receiving device, and this centralized alert cannot be processed. It will be in the state.

In view of the above situation, it is an object of the present invention to provide a building equipment equipment remote monitoring apparatus capable of processing a centralized alarm by effectively utilizing a line receiving apparatus provided in a monitoring center. To do.

[0008]

The above object of the present invention is to provide an abnormality in a plurality of buildings by monitoring the state of equipment in the building and transmitting a data signal indicating the state to the outside when an abnormality occurs. Remote monitoring of building equipment equipment comprising a terminal device for notifying the occurrence and a monitoring center equipped with at least one display operation device for receiving the data signal via a telephone line to display an abnormal state and perform a corresponding process. In the device, after receiving the data signal at the monitoring center, a detection unit that detects that the display operation device cannot process the received data signal within a predetermined time and outputs a detection signal,
Receiving the detection signal, the data signal is provided with transfer means for transferring to a dispatch-corresponding base under the jurisdiction of the building, while the dispatch-corresponding base is provided with the data signal transmitted by the transferring means. This is achieved by providing a call processing device capable of handling.

[0009]

According to the above structure, even if the data signal indicating the abnormality of the equipment due to the earthquake or the power failure is intensively transmitted to the monitoring location, these data signals received when the display operation device cannot handle it Is transferred to a dispatch-corresponding base having jurisdiction over a building in which the terminal device to which the data signal is transmitted is transmitted by the transfer means, and the call-processing device capable of coping with the transferred data signal is sent to the dispatch-corresponding base. Is provided, the person who works at this dispatching base performs the handling process.

As described above, at the time of centralized reporting that cannot be handled by the monitoring center, the call request signal is transferred to the dispatch-corresponding base having jurisdiction over the building to which the data signal is issued, so that the operation of the monitoring center can be prevented. In the case where the department is burdened and the dispatch is required, it is possible to respond without requiring the dispatch request from the monitoring center.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of the remote monitoring apparatus for building equipment according to the present invention.

In the building 10a, for example, air conditioning maintenance 11
a, some equipments including the water supply equipment 11b are provided. Also, a plurality of elevators 11n (one in this embodiment) are installed depending on the building, which are always used by an unspecified number of people. Each of these equipments is equipped with a sensor (not shown) that constantly detects an operating state and outputs an output when an abnormal state is detected, and the output signal thereof is configured to be received by the terminal device 13. Occasionally, the outside is notified via the telephone station 40. Building 10a
Elevator 11n, which is one of the equipments installed inside
Since a passenger may be confined in the car when an abnormality occurs, a direct-talking device 12 that enables communication between the inside and the outside of the car is provided in the car, and at the same time when an abnormality of the elevator 11n is detected, By operating an emergency notification button (not shown) provided inside, the direct-talking device 12 operates and an external notification is made via the terminal device 13a. The signal emitted by the terminal device 13 is an abnormality notification signal that informs which equipment has an abnormality when an abnormality of the equipment is detected, and an elevator user is trapped in the car for some reason while using the elevator. There are two types of call request signals for enabling a call between the inside of the car and the outside when an unillustrated emergency notification button provided in the car is operated at such a time.

As described above, there are a large number of buildings (the number and type of equipment to be monitored differ depending on the building) configured to monitor the status of equipment in the building (in this embodiment, n units are used). display). It is the monitoring center 20 which is an external monitoring point that the terminal devices (known terminal devices known in the related art) 13 installed in these buildings make notifications. The monitoring center 20 is provided with n line receiving devices 21 for receiving various signals transmitted by each terminal device 13, and is configured to be able to respond even if there are notifications from a plurality of terminal devices 13 at a time. There is. The data processing device 23 performs various processes on the signal received by the line receiving device 21, and takes different actions depending on whether the received signal is an abnormality notification signal or a direct talk request signal. After the data processing device 23 has performed a predetermined process, a process for an abnormal situation caused by an operator in the monitoring center 20 operating the display operation device 25, for example, when the occurrence of an urgent abnormality is reported. Is the dispatch base 3 in charge of the building where the abnormality occurred.
0 (sales office) is requested to dispatch, or when an abnormality that does not require immediate response is reported, record the date and time of the abnormality, the name of the equipment, the number of the machine, the location of the abnormality, etc. In addition, various processing is performed according to an abnormal state that occurs, such as giving a work instruction as an inspection item for the next inspection. A plurality of display operation devices 25 are installed in the monitoring center 20 (n units, which are less than the number of line receiving devices in the present embodiment), are installed. Various correspondence in can be performed. Even if various signals from the terminal device 13 are transmitted to the line receiving device, when the display operation devices 25a to 25n cannot handle for some reason, for example, when all the display operation devices 25a to 25n are used, or the operator. However, when the abnormal notification signal is received, the data processing device 23 is configured to be able to temporarily cope with it. However, in the case of the direct talk request signal, Since the dialogue is required, the data processing device 23 detects that the data processing device 23 cannot handle it and sends a command signal to the switching device 24 so as to make this notification signal interact with an external person. Further, the data processing device 23 operates the automatic dialing device incorporated in the automatic response device 22 so as to transfer this notification to a corresponding place outside the monitoring center. The switching device 24 switches the device that responds to the emergency notification in response to the command signal from the data processing device 23. The dispatch base 30 is provided according to the number of buildings 10 to be monitored, and in this embodiment, a configuration having one dispatch base 30 will be described as an example. At the dispatch base 30, there are a receiving device 31 for receiving a direct call request signal transferred at the monitoring center 20, a display operation device 32 for processing the received signal, and a printing device 33 for outputting the processing content. It is equipped. The display operation device 32 will be described as having a configuration substantially equivalent to the display operation device provided in the monitoring center 20, but the minimum required configuration is the same as the display device provided with a telephone device such as a telephone set. Correspondence can be taken and similar effects can be obtained.

Next, the operation of the above-described embodiment will be described with reference to the flowchart shown in FIG. The broken lines in the figure show the contents of the respective processes at the monitoring center 20 and the dispatch base 30.

Now, assume that an abnormality has occurred in one of the equipment in the building 10a. An abnormality detection device (not shown) provided in each equipment operates and sends a signal based on the abnormality of the equipment to the terminal device 13a. The terminal device 13a, which has received the signal indicating the occurrence of the abnormality, transmits a signal indicating the abnormality to the monitoring center 20 via the telephone station 40 by the built-in automatic dialing device. In the monitoring center 20, the signal transmitted from the terminal device 13 installed in the building 10a in which the abnormality has occurred is temporarily received by the line receiving device 21 provided in n units (S1). After the reception, the response at the monitoring center 20 differs depending on whether the operator responds within the predetermined time on the display operation device 25 (S2).
For some reason, when the operator inside cannot immediately respond to the abnormality notification received by the line receiving device 21, the remote monitoring device for building equipment of the present embodiment is effectively utilized.

When the operator cannot perform the corresponding processing on the display operation device 25 within the predetermined time set in advance by the data processing device 23, which building sent the emergency call once received, and what kind of abnormality occurred. In order to record whether or not the data is detected, the data processing device 23 searches the management number of the building, the code attached to the device to be managed, and stores the data (S3). The data processing device 23 determines whether the emergency notification is an abnormality notification signal or a call request signal and performs different processings (S4). When the call request signal is transmitted, for example, an abnormality occurs in the elevator 11n, the passenger is trapped in the car, and the passenger operates the emergency call button (not shown) to operate the direct call device 12 to request the call to the monitoring center 20. When the signal is transmitted, the data processing device 23
Is detected and a command signal is sent to the switching device 24 so that the person at the dispatch base 30 can respond to this notification. Further, the data processing device 23 operates the automatic dialing device incorporated in the automatic response control device 22 so as to transfer this notification, and connects the line to the receiving device 31 in the dispatch base 30 via the telephone station 40. The switching device 24 is the data processing device 23.
The line connected to the dispatch base 30 and the line from the building 10a are connected according to the command signal (S5). When the line connection is completed, the monitoring center 20 entrusts the dispatch base with all the response to the emergency report. Therefore, the printer 26 outputs the emergency report and records it as the report history (S6). The building 10a in which the abnormality has occurred in this way
And the outside are connected so as to be able to talk with each other, and the signal transmitted to the receiving device 31 is transmitted to the display operation device 32 provided at the dispatch base, and various correspondences are possible. After the line is connected, the same operation as that performed at the monitoring center 20 is performed by the display operation device 32.
The passengers in the car of the elevator 11n and the person in the dispatch base 30 have a dialogue with each other so that they can wait with peace of mind until the passengers are rescued, and abnormal information is provided as information for early rescue. To hear the situation at the time of occurrence. Upon completion of this response, the dispatch base records the occurrence of the emergency call as a report history (S9). In this way, when the monitoring center 20 cannot respond when a call request signal that requires immediate response is transmitted, the notification is forwarded to the dispatch base 30 and is confined in the elevator 11n car. Passengers do not have to wait for a long time until a call with the outside is possible, and they do not feel uneasy.

When the abnormality notification signal is transmitted in (S4), for example, the air conditioning equipment 11a and the water supply equipment 11 are provided.
This is to notify an abnormality such as b. In such a case, the data processing device 23 temporarily stores the data to be transmitted, and the line is disconnected after the data is stored (S14). After that, the operator of the monitoring center 20 performs a corresponding process on the display operation device 25 based on the stored data (S
15). This handling process differs depending on the state of occurrence of an abnormality such as requesting dispatch of a person to contact the dispatch base 30 or the like for repair. Display operation device 25
When the response in step 2 is completed, the printing device 26 records the fact that there was an emergency call as a report history (S12). If there is a dispatch request at the dispatch base, it will be handled according to the instructions (S1).
3).

In step S2, if the operator can respond immediately using the display / operation device 25, the data processing device 23
In order to record from which building the emergency call was transmitted and what kind of abnormality was detected, as in the processing in (S3), the data processing device 23 sets the management number of the building and the equipment to be managed. Search the attached code.
Then, from the retrieved data, what equipment is abnormal, for example, the abnormal machine of the elevator, the abnormal state, etc. are checked, and the processing corresponding to the abnormality is performed. Subsequent processing is
The same as (S12) and (S13) described above.

As described above, according to the present embodiment, even when the operator of the monitoring center cannot immediately respond, a quick response is required even when the call request signal is received, which requires an immediate response by transferring the emergency signal to the dispatch base. Is possible.

[0020]

According to the present invention, even if the data signal indicating the abnormality of the equipment due to the earthquake or the power failure is intensively transmitted to the monitoring point, these are received when the display operation device cannot handle it. The data signal is transferred by the transfer means to a dispatch-corresponding base having jurisdiction over the building in which the terminal device to which the data signal is transmitted is provided, and the call corresponding to the transferred data signal is transmitted to the dispatch-corresponding base. Since the processing device is provided, the person who works at this dispatching base performs the corresponding processing.

As described above, at the time of the centralized alarm that cannot be handled by the monitoring points, the call request signal is transferred to the dispatch-corresponding base having the data signal alarm destination building as a jurisdiction.
When part of the work of the monitoring point is required and dispatch is required, it is possible to respond without needing a dispatch request from the monitoring point, reducing the work of the monitoring point at the time of centralized alert response In addition, there is an effect that it can respond promptly.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of a remote monitoring apparatus for building equipment according to the present invention.

FIG. 2 is a flowchart showing the operation of this embodiment.

[Explanation of Codes] 10a to 10n Buildings 11a to 11n Equipment equipment 12 Direct talk device 13a Terminal device 20 Monitoring center 21a to 21n Line receiving device 22 Automatic response device 23 Data processing device 24 Switching device 25a to 25n Display operating device 30 Dispatch base 31 receiving device 32 display operating device 33 printing device 40 telephone station

Claims (1)

[Claims] 1. A terminal device provided in a plurality of buildings, which monitors the state of equipment in the building and transmits a data signal indicating the state to the outside when an abnormality occurs to notify the abnormality occurrence.
A remote monitoring apparatus for building equipment, comprising a monitoring center having at least one display operation device for receiving the data signal via a telephone line and displaying an abnormal state and performing a corresponding process. After receiving the data signal, the display operation device detects that the received data signal cannot be processed within a predetermined time and outputs a detection signal, and an abnormality occurs in the data signal upon receiving the detection signal. And a call processing device capable of responding to the data signal transmitted by the transfer means. Remote monitoring equipment for building equipment.