JPH05307693A - Remote monitoring equipment - Google Patents

Abstract

PURPOSE:To provide a remote monitoring equipment which calls a maintenance person patrolling an area which is the nearest to a terminal equipment alarming a fault to dispatch to the pertinent fault alarming place. CONSTITUTION:This equipment is provided with a receiver 8 receiving the fault alarm from the terminal equipment 2, a data memory 11 storing data of the received fault alarm, a maintenance person real time address memory 12 storing the working place of a maintenance person, a maintenance person selection means selecting the maintenance person 3 being present at the area which is the nearest to the terminal equipment 2 alarming the fault by stored data of the maintenance person real time address memory 12, a maintenance person calling equipment 10 for calling the selected maintenance person and a data transfer equipment 9 transferring data necessary for fault restoration which is read from the data memory 11 to the selected maintenance person 3. Thus, the maintenance person patrolling nearest quickly and properly restores the fault.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote monitoring device, and more particularly to a remote monitoring device for calling a maintenance person who is in the area closest to a building where facility equipment having an abnormality occurs to recover the abnormality. ..

[0002]

2. Description of the Related Art In recent years, a terminal device equipped with a microprocessor for monitoring equipment such as air conditioners, lighting equipment, water supply / distribution equipment, and elevators installed in a building is arranged in the building, and the terminal equipment is connected to a communication line. 2. Description of the Related Art A monitoring system is widely adopted in which a remote monitoring device is configured by connecting to a monitoring center via a network and the operating state of equipment is centrally monitored at the monitoring center. In this remote monitoring device, if an abnormality occurs in equipment such as air conditioners, lighting equipment, water supply and distribution equipment, elevators,
The sensor connected to the terminal device detects an abnormal location and an abnormal state, the terminal device issues a failure report of the failure, and the failure report is transmitted to the monitoring center via the communication line.

At the monitoring center that receives this failure report,
The failure report data is stored in the data storage device, and at the same time, the terminal device that issued the failure report is managed by referring to the telephone number of the maintenance person's mobile terminal device stored in the data storage device. A maintenance worker who is involved in recovery of the abnormality is selected from the maintenance workers of the sales office, and the mobile terminal device of the maintenance worker selected by the calling device is automatically called. Therefore, the called maintenance person requests the monitoring center to transfer the data of the abnormality notification via the communication line by the mobile terminal device, and the data transfer device of the monitoring center transmits the data to the mobile terminal of the maintenance worker. Transferred to the device. Then, the maintenance person goes to the site where the failure report is generated, and based on the transferred data of the failure report, when performing the recovery work of the equipment device in the failed state, the parts are replaced or repaired to recover the failure.

[0004]

In the above-mentioned conventional remote monitoring device, a maintenance worker who is in charge of recovery of an abnormality that has occurred is selected from among maintenance workers of a sales office that administers a terminal device that has issued a failure report. Since the telephone number of the maintenance person is searched from the telephone number of the maintenance person's mobile terminal device stored in the data storage device and the maintenance person's mobile terminal device selected by that telephone number is called, the failure notification is not always issued. The maintenance personnel who are patrolling the area near the site where the warning was issued are not always called. For this reason, there may be a case where the recovery of the failure of the equipment requiring the emergency processing is not promptly performed, and the failure recovery work for the customer building may not always be performed in a satisfactory state.

The present invention has been made in view of the current state of failure recovery of facility equipment as described above, and its purpose is to:
It is an object of the present invention to provide a remote monitoring device capable of calling a maintenance worker who is patrolling an area closest to a building in which a terminal device that has issued a failure report is installed and going to the failure report site.

[0006]

The object is to connect a terminal device to a monitoring center via a communication line, and when the terminal device detects an abnormality in equipment equipment of a monitored building, outputs a failure report. In a remote monitoring device in which this failure report is transmitted to the monitoring center via the communication line, a receiving device that receives the failure report and a data storage that stores the data of the failure report received by the receiving device. When the device, the maintenance staff real-time address storage device that stores the work site of the maintenance staff, and the receiving device receive the failure report, the failure report is issued based on the stored data of the maintenance staff real-time address storage device. The maintenance staff selection means for selecting the maintenance staff in the area closest to the output terminal device and the maintenance staff selected by this maintenance staff selection means are called as the maintenance staff for recovery from the abnormality. By providing the maintenance staff calling device and the data transfer device for transferring the data necessary for the failure recovery read from the data storage device to the maintenance staff who recovers the abnormality via the communication line, in the monitoring center. To be achieved.

[0007]

With this configuration, when the terminal device detects an abnormality in the equipment, the terminal device sends a failure report to the monitoring center via the communication line. In the monitoring center, the receiving device receives the failure report, and the data of the failure report is stored in the data storage device. Also, in the monitoring center,
When the receiving device receives the failure report, the area closest to the terminal device that has output the abnormality report by the maintenance worker selection means, based on the stored data of the maintenance worker real-time address storage device that stores the work site of the maintenance worker. The maintenance personnel who are located in is selected and called by the maintenance personnel calling device as the maintenance personnel who is involved in the recovery of the abnormality. Then, the data transfer device, including the data of the failure report stored in the data storage device, the data necessary for the recovery of the abnormality is transferred to the maintenance personnel who is in charge of the recovery of the abnormality via the communication line, The maintenance personnel who have been sent to the site where the abnormality has occurred process the abnormality recovery work quickly and appropriately based on the transferred data.

[0008]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to FIGS. Here, FIG. 1 is a block diagram showing the configuration of the embodiment of the present invention, and FIG. 2 is a flow chart showing the operation of the embodiment.

As shown in FIG. 1, a terminal device 2 is arranged in a building 15 in which facility equipment 13 is installed. This terminal device 2 is connected to a monitoring center 1 via a communication line 6. is there. On the other hand, the monitoring center 1 has a configuration in which a data storage device 11, a maintenance staff real-time address storage device 12, a reception device 8, a data transfer device 9, and a maintenance staff calling device 10 are connected to the processing device 7. In addition, the maintenance staff 3 carries the mobile terminal device 4 to perform patrol maintenance work.
This mobile terminal device 4 is connectable to the monitoring center 1 via a communication line 6, and the mobile terminal device 4 is
It also has a pager function so that it can be called by a pager from the monitoring center 1 via the transmitting station 5 connected to the communication line 6.

Here, the terminal device 2 is the building 1 to be monitored.
It has a function of detecting an abnormality that has occurred in the equipment 13 installed in No. 5 and transmitting a fault report to the monitoring center 1 via the communication line 6. Further, the receiving device 8 is the terminal device 2
The function of receiving a fault report from the data storage device 11
Is a function for storing the failure report data received by the receiving device 8, the failure response data according to the type of failure, and the telephone numbers of the mobile terminal devices of a plurality of maintenance personnel. It has a function to store the data of the maintenance staff work site. Further, the processing device 7 is provided with a maintenance staff selection means for selecting a maintenance staff in the area closest to the terminal device 2 which has output the fault report, based on the data stored in the maintenance staff real-time address storage device 12. Then, the maintenance personnel calling device 10 has a function of calling the maintenance personnel selected by the maintenance personnel selecting means, and the data transfer device sends the data of the failure notification to the maintenance personnel called by the maintenance personnel calling device 10 and the communication line 6 It has the function of transferring through.

Next, the operation of the embodiment having such a configuration will be described.

The maintenance staff 3 sequentially visits the customer's building,
Maintenance work of the equipment installed in the building is being performed, and when the maintenance staff 3 arrives at the inspection site, the maintenance worker 3 issues maintenance work start data from the terminal device 2 to the monitoring center 1 via the communication line 6. To do. In step S1 of FIG. 2, the processing device 7 of the monitoring center 1 constantly monitors whether or not there is a report from the terminal device 2, and when there is a report from the terminal device 2, the receiving device 8 in step S2. Performs reception processing. Next, in step S3, it is determined whether or not the received alert is a failure alert. In this case, since the determination in step S3 is NO, it is determined in step S4 whether or not the alert is maintenance work start data. Be done. In this case, step S4
Is YES, the processing device 7 stores the received maintenance work start data in the maintenance staff real-time address storage device 12 in step S5.

Upon completion of the maintenance / inspection work at the inspection site, the maintenance worker 3 issues maintenance work end data to the monitoring center 1 from the terminal device 2 via the communication line 6. This notification is also received by the receiving device 8 in the same manner as the notification of the maintenance work start data, and it is determined in step S4 via step S2 and step S2 whether or not it is the maintenance work start data. Therefore, the process proceeds to step S6, and the maintenance work end data received by the processing device 7 is stored in the maintenance staff real-time address storage device 12.

In this way, the maintenance staff real-time address storage device 12 sequentially stores data of the start and end of maintenance and inspection work of each of a plurality of maintenance personnel at each inspection site,
In the monitoring center 1, the data of the maintenance staff real-time address storage device 12 is read to determine at which inspection site each maintenance staff is currently performing maintenance work, or at which inspection site the inspection work is completed and the next inspection is performed. You can accurately grasp the information whether you are going to the site.

By the way, when an abnormality occurs in the equipment 13 of the building 15, the terminal device 2 detects this and the terminal device 2
A fault report is transmitted from the communication center 6 to the monitoring center 1 via the communication line 6, and the fault report is received by the receiving device 8 in step S2 through step S1 and the fault is reported by the processing device 7 in step S3. It is determined whether it is an alert. In this case, since the determination in step S3 is YES, the process proceeds to step S7, and the processing device 7 stores the received fault report data in the data storage device 11. Next, in step S8, the processing device 7 reads the area code and the building code indicating the address of the report destination from the data of the fault report in the data storage device 11, and stores these codes in the maintenance staff real-time address storage device 12. The data is compared and processed. In this comparison process, maintenance personnel who are inspecting at the maintenance site in the area closest to the reporting location specified by the area code and building code, or maintenance personnel who are patrolling the area closest to the reporting location are selected. To do.

Next, in step S9, the processor 7 reads the telephone number of the portable terminal device 4 corresponding to the selected maintenance worker's unique number from the data storage device 11, and the maintenance worker calling device 10 operates in step S9. In S10, the pager of the mobile terminal device 4 of the maintenance worker 3 selected via the communication line 6 and the calling station 5 is called by the telephone number corresponding to this unique number. So maintenance personnel 3
Know the call by ringing the pager, step S
At 11, the portable terminal device 4 requests the monitoring center 1 to transfer the data of the failure report through the communication line 6, and it is determined at step S12 whether or not there is this transfer request, and the determination at step S12 is YES. And step S13
At, the data transfer device 9 transfers the fault notification data read from the data storage device 11 to the mobile terminal device 4 of the maintenance person 3 via the communication line 6. In this way, the maintenance staff knows the location of the customer's building where the failure report is generated from the failure report data transferred to the mobile terminal device 4, and goes straight to the site.

Next, the processing unit 7 becomes the data storage unit 11.
From the failure report data corresponding to the type of failure in the failure report data, and the terminal device 2 which issued the failure report via the communication line 6 by the data transfer device 9 in step S14. Sent to. Therefore, the maintenance staff 3 who arrives at the failure site where the terminal device 2 is installed reads the failure countermeasure data from the terminal device 2 and executes a predetermined process based on the read failure countermeasure data, thereby promptly and quickly. The failure can be recovered properly.

As described above, according to the embodiment, the monitoring center 1
However, when he / she finds out from the failure report from the terminal device 2 that an abnormality has occurred in the equipment 13 of the customer building 15, the maintenance staff 3 who is patrolling the area closest to the customer building 15 uses the pager of the portable terminal device 4. According to the fault report data that is called by the monitoring center 1 and is transmitted from the monitoring center 1, the maintenance staff who immediately knows the fault occurrence spot goes straight to the spot and the fault countermeasure is transmitted from the monitoring center 1 to the terminal device 2 on the spot. By performing the recovery work according to the data, it becomes possible to recover the failure quickly and accurately.

In the embodiment, the case where the data transfer device transmits the failure countermeasure data to the terminal device at the failure site has been described, but the present invention is not limited to the embodiment, and the portable terminal device has a memory. It is also possible to arrange such a display device and to send the failure countermeasure data to the portable terminal device of the maintenance staff.

[0020]

As described above, in the present invention, when the receiving device of the monitoring center receives the failure report from the terminal device, the data of the failure report is stored in the data storage device, and the maintenance personnel. Based on the data stored in the maintenance worker real-time address storage device that stores the work site of the maintenance worker, the maintenance worker selecting means selects the maintenance worker in the area closest to the terminal device that has output the failure report, and calls the maintenance worker calling device. Since the stored data in the data storage device is transferred to the relevant maintenance staff via the communication line, the abnormality that has occurred can be quickly and accurately recovered.

[Brief description of drawings]

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention.

FIG. 2 is a flowchart showing the operation of the embodiment of the present invention.

[Explanation of symbols]

 1 Monitoring Center 2 Terminal Device 3 Maintenance Person 4 Mobile Terminal Device 5 Transmitting Station 6 Communication Line 7 Processing Device 8 Receiving Device 9 Data Transfer Device 10 Maintenance Worker Calling Device 11 Data Storage Device 12 Maintenance Worker Real Time Address Storage Device 13 Equipment 15 Building

Claims (1)

[Claims] 1. A terminal device is connected to a monitoring center via a communication line, and when the terminal device detects an abnormality in equipment equipment of a building to be monitored, a failure alarm is output, and this failure alarm is transmitted through the communication line. In the remote monitoring device transmitted to the monitoring center via the, the monitoring center includes a receiving device that receives the failure report, and a data storage device that stores data of the failure report received by the receiving device. When the maintenance staff real-time address storage device that stores the maintenance staff work site and the receiving device receive the failure report, the failure report is output based on the stored data of the maintenance staff real-time address storage device. A maintenance staff selecting means for selecting a maintenance staff in the area closest to the terminal device and a maintenance staff for calling the maintenance staff selected by this maintenance staff selecting means as a maintenance staff for recovery of the abnormality. A remote control characterized by comprising a guardian calling device and a data transfer device for transferring the data read from the data storage device and necessary for recovery from a failure to a maintenance worker who recovers the abnormality through the communication line. Monitoring equipment.