KR19980066622A - Remote system failure management device and method using radio pager - Google Patents

Abstract

The present invention relates to an apparatus and method for automatically detecting a failure of a remote system and informing A / S personnel by using a pager, and an apparatus for managing a failure occurring in a predetermined number of remote systems according to the present invention. Is connected to each of a predetermined number of remote systems, the status notification to notify the status of the remote system in the event of a failure or by a predetermined period; Central controller that receives the status of the remote system from the status notification and classifies by event contents, and handles the wireless call if the event contents are disabled; And it characterized in that it comprises a radio pager for receiving a radio call signal of the central controller.

According to the present invention, it is possible to reduce the waste of human resources for managing a plurality of remote systems, to reduce errors occurring during the remote system failure recovery process, and to troubleshoot by referring to the remote system failure recovery recorded automatically. You can manage the process properly.

Description

Remote system failure management device and method using radio pager

The present invention relates to a device for notifying a failure of a remote system to an after-sales service (hereinafter referred to as A / S) agent, and more specifically, to detect a failure of the remote system and automatically use the A / A to call the A / S. Device and method for notifying agent S.

The remote system generally refers to a traffic signal control system, a vending machine, or a system requiring various remote controls used for factory automation.

Conventionally, when a predetermined failure occurs in the remote system, the A / S personnel for the remote system have to patrol the remote system regularly or wait for a failure report by telephone of a user or operator of the remote system.

In the conventional method as described above, the central control room and the after-sales service provider receiving the failure report should always have an observer and an action person. In addition, the emergency call process and the action delivery process between the user or operator of the remote system and the observer of the central control room and between the observer of the central control room and the action personnel of the after-sales service company all depend on artificial actions. There is much room for me and error.

The present invention was made to solve the above problems, and an object of the present invention is to provide a remote system failure management apparatus and method using a wireless pager that reduces the waste of human resources and solves errors occurring during the remote system failure recovery process. .

1 is a block diagram showing the configuration of a remote system failure management apparatus using a wireless pager according to the present invention.

2 is a flowchart of a remote system failure management method using a pager according to the present invention.

For the above purpose, an apparatus for managing a failure occurring in a predetermined number of remote systems according to the present invention is connected to the predetermined number of remote systems, respectively, so that when a failure occurs or by a predetermined cycle, Status notification to inform the status; A central controller for receiving the state of the remote system from the state notification and classifying the case by event contents, and performing wireless call processing when the event contents are disabled; And a radio pager for receiving the radio call signal of the central controller.

For another object of the above, a method for managing a failure occurring in a predetermined number of remote systems according to the present invention comprises the steps of: detecting a state of the predetermined number of remote systems at the time of a failure or by a predetermined period; Recording the detected state of the remote system in a predetermined database; If the state of the remote system is disabled, sending a radio call signal with the failure message; And receiving the transmitted radio call signal by the radio pager.

If the status of the system is disabled, finding a wireless call number of the corresponding after-service personnel and making a wireless call; And receiving the radio call signal by a radio pager.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram showing the configuration of a remote system failure management apparatus using a wireless pager according to the present invention. According to Figure 1, the remote system failure management apparatus using a wireless pager according to the present invention is configured to include a state notification 100, the central controller 110 and the pager 140.

The state notification (100, 102, 104) is connected to the predetermined number of remote systems, respectively, and detects the state of the remote system in the event of a failure or by a predetermined period to establish a public communication network or a dedicated line to the central controller 110. Keep informed through

The central controller 110 receives the status of the remote system from the status notification (100, 102, 104) and classifies by the event contents, and if the event contents are disabled, the radio call processing. The central controller 110 includes hardware such as a CPU, a memory, an input / output device, a disk device, and software for performing the above operations, and functionally includes an event classifier 120 and an event processor 130. It is composed.

The event classifier 120 is further provided with an alarm generator 122 for receiving the status of the remote system from the status notification (100, 102, 104) to classify by the event content, and generates a predetermined alarm for the classified event content. .

The event processor 130 records the event contents classified by the event classifier 120 in a predetermined database, and performs wireless call processing when the event contents are disabled. The event processor 130 again includes an event recorder 132, a radio call processor 134, a failure history database 136 and a receiver database 138. The receiver database 138 is a database in which the radio service number of the after-service personnel is recorded by the predetermined number of remote systems and by failure, and the failure history database 136 is a failure handling situation by the predetermined number of remote systems. It is a database that records.

The radio call processor 134 performs a radio call by finding a corresponding call number in the receiver database 138 when the event contents classified by the event classifier 120 are disabled. At this time, the radio call processor 134 transfers the message to the radio pager 140 as a letter or a number. That is, the message can be composed using 13 digits as shown in the following table.

TABLE 1

division Item Contents AA Magic Number Magic Number for Identification BBB Remote system number Identification number of the failed remote system DD Fault time Days (1-31) HH Hours (0-23) MM Minute (0-59) CC Fault code On system

In Table 1, the magic number is an identification number for the user of the pager 140 to distinguish between the received message and the message due to a remote system failure according to the present invention. The remote system number is an identification number of a failed remote system. For example, the identification number of the remote system to which the status report of reference numeral 100 is connected in FIG. 1 is 021. The fault time indicates a time when a fault occurs in the remote system, and the fault code indicates a kind of fault. After performing the radio call processing as described above, if the radio call processor 134 does not receive a normal signal from the remote system in which the failure occurs within a predetermined time (by recovering the failure of the system), the radio call processor 134 may perform the recall processing.

The event recorder 132 receives the event contents classified from the event classifier 120 and the radio call processing status from the radio call processor 134 and records them in the failure history database 136.

In addition, the event processor 130 has a manager interface, the administrator directly delays the wireless call time, add the necessary information to make a wireless call, or to take a long time by material purchase, etc. to stop the wireless call process It may be provided with an administrator interface that can perform additional tasks such as. The state of suspension by such administrator intervention is also recorded by the event recorder.

In addition, the central controller 110 may be further provided with an audio response system (ARS) that allows the after-service personnel to look up and view the contents to be taken in the current situation by telephone.

The after-service personnel can receive the radio call signal of the radio call processor 134 provided in the central controller 110 to the radio pager 140 to know the failure situation of the remote system.

Hereinafter, an operation process of a failure management apparatus of a remote system using a wireless pager according to the present invention will be described in detail.

First, the state of the remote system detected by the status notification (100, 102, 104) connected to the remote system is notified to the central controller 110 at the time of failure or by a predetermined time period. The state of the remote system delivered to the central controller 110 is classified by the event classifier 120 by event contents, and when the event contents are disabled, a predetermined alarm sound is generated by the alarm generator 122. do. The event contents classified by the event classifier 120 are recorded in the failure history database 136 by the event recorder 132, and when the event contents are disabled, the radio call processor 134 stores the receiver database. In step 138, the wireless call number of the corresponding after-service agent is found, the identification number of the remote system with the fault and the failure information are messaged, and the wireless call number is wirelessly called. At this time, if necessary, the manager may directly intervene in the work process of the event processor 130. After the radio call, if the failure of the remote system that failed after a predetermined time elapses, the situation is recorded in the failure history database 136, and the pager 140 is called again. . If a normal signal is inputted from the state notification (100, 102, 104) to the event processor after the above process, or if a stationary state occurs due to an administrator's intervention, such a situation may occur. ), The failure process is terminated.

2 is a flowchart of a remote system failure management method using a pager according to the present invention. According to Figure 2, the management process in the remote system chapter using the wireless pager according to the present invention, the status notification (100, 102, 104) is delivered by detecting the state of the predetermined number of remote systems at the time of failure or a predetermined period In step 200, the central controller 110 records the state of the transmitted remote system in a predetermined database (step 210). Next, when the state of the remote system is disabled, the central controller 110 sends a radio call signal with the failure content messaged (step 220), and the pager 140 transmits the messaged radio call signal. Receive (step 230).

According to the present invention, it is possible to reduce the waste of human resources for managing a plurality of remote systems, to reduce errors occurring during the remote system failure recovery process, and to troubleshoot by referring to the remote system failure recovery recorded automatically. You can manage the process properly.

Claims (5)

An apparatus for managing a failure occurring in a predetermined number of remote systems, Status notifications, each connected to the predetermined number of remote systems, for notifying a status of the remote system in the event of a failure or by a predetermined period; A central controller for receiving the state of the remote system from the state notification and classifying the case by event contents, and performing wireless call processing when the event contents are disabled; And Remote system failure management apparatus using a wireless pager, characterized in that it comprises a wireless pager for receiving a wireless call signal of the central controller. According to claim 1, wherein the central controller An event classifier for receiving the status of the remote system from the status notification and classifying the event contents; And Device for remote system failure management using a wireless pager, characterized in that the event classifier recorded in the event database recorded in a predetermined database, the event content includes a case processor for wireless call processing. According to claim 2, wherein the event classifier When the classified event information is disabled, remote system failure management device using a wireless pager, characterized in that it further comprises an alarm generator for generating a predetermined alarm. The method of claim 2, wherein the event handler is A receiver database which records the radio call number of the after-service personnel by the predetermined number of remote systems and by faults; A failure history database for recording a predetermined number of failure processing situations for each remote system; A radio call processor for wirelessly calling and finding a corresponding call number in the receiver database when the event contents classified by the event classifier are disabled; And And an event recorder for receiving the event contents classified from the event classifier and the radio call processing status from the radio call processor and recording the event information in the failure history database. In the method of managing a failure occurring in a predetermined number of remote systems, Detecting a state of said predetermined number of remote systems in the event of a failure or by a predetermined period; Recording the detected state of the remote system in a predetermined database; If the state of the remote system is disabled, sending a radio call signal with the failure message; And Remote system failure management method using a wireless pager comprising the step of receiving the transmitted radio call signal by a pager.