JP2001101557A - Remote monitoring device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a remote monitoring device which can immediately take a measure when abnormal information is transmitted and, even when pre-fault information is transmitted, can make itself ready to cope with the expected failure. SOLUTION: A remote monitoring device is constituted by connecting a center device C1 to terminal equipment T1-Tm which are respectively installed to buildings A1-Am and send the pre-fault information and abnormality information on facilities and equipment E11-E1n and Em1-Emn through communication channels B1, B2, and Bm. The supervisory device is provided with an kind-of- information discriminating device 11 which discriminates the kind of information transmitted from the terminal equipment, a receiving and downloading device 14 which downloads the information to portable terminal equipments K1-Kp which are carried by maintenance persons H1-Hq, use Internet I as part of communication means, and have communication functions, and a correspondence management device 15 which unitarily manages the correspondence to the transmitted information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a remote monitoring device, and more particularly to a remote monitoring device for remotely monitoring an elevator.

[0002]

2. Description of the Related Art In recent years, a terminal device that monitors the operation state of various equipment installed in each building, for example, an elevator, and sends out information on operation abnormality or pre-failure is connected to the terminal device via a communication line. A remote monitoring device comprising a center device for processing information from a terminal device has been actively used. According to this device, the elevator can be monitored from a remote location for 24 hours, so if there is any abnormality, immediately if there is information that may cause a failure, after a few days, it will respond appropriately It is possible to perform extremely high quality maintenance management.

[0003] Japanese Patent Laid-Open Publication No. Hei.
No. 0-231075 can be mentioned.

[0004]

According to the above-mentioned prior art, if there is abnormal information, the operator receives the abnormal information at the center device and then calls the sales office at the dispatch base, and at the sales office receiving the call, Since a maintenance person in charge was called and responded, there was a problem that it took time for the maintenance person to go to the site. Further, the pre-failure information is transmitted to a corresponding sales office, and a maintenance person is notified when a maintenance date for a site where the terminal device which has transmitted the information is to be installed is determined. For this reason, there is a problem that it takes a long time to actually take measures.

[0005] It is an object of the present invention to provide a remote monitoring device capable of responding immediately when abnormal information is issued, and in advance even before failure information.

[0006]

SUMMARY OF THE INVENTION In order to achieve the above object, the present invention provides a plurality of terminals for monitoring the operation status of various types of equipment installed in each building and transmitting information on abnormal operation and pre-failure information. In a remote monitoring device comprising a device and a center device connected to the terminal device via a communication line and processing information from the terminal device, the center device sends the information from the terminal device to abnormal information or a fault. The alarm type determination device that determines whether the information is previous information, and in the case of abnormality information, transmits to the portable terminal device having the communication function of the maintenance person via the Internet and receives the transmission from the portable terminal device of the maintenance person. A delivery / reception device, and a correspondence management device that manages which maintenance staff responds to the abnormality information in response to a call from the maintenance staff for the pre-failure information. It is the adult.

[0007] With this, anomaly and pre-failure information issuance from the terminal device is automatically judged, and immediately when the anomaly information is issued, and also when the pre-failure information is issued, from a predetermined maintenance date. Can be handled in advance, and it is possible to manage which maintenance staff responds to the abnormality information and which maintenance staff responds to a call from the maintenance staff for the pre-failure information.

[0008]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the configuration of an embodiment of a remote monitoring device according to the present invention, and FIG. 2 is a flowchart showing processing of the remote monitoring device according to the present invention.

A1 to Am denote a plurality of buildings.
1 to Am include equipment E11 to E1n and Em1 to Emn
Terminal devices T1 to Tm that constantly monitor the state of the terminal are provided. B1 to Bn are communication lines connected to the terminal devices T1 to Tm, and the communication lines B1 to Bn are connected to a communication line B2 on the center device C1 side.

Reference numeral 10 denotes a receiving device, and the terminal device T1
発 Tm receives the alert information transmitted. Reference numeral 11 denotes an alarm type determination device, which determines whether the alarm type of the alarm information is abnormal information or pre-failure information. Reference numeral 12 denotes a storage device that stores predetermined information such as telephone numbers of the terminal devices T1 to Tm, names of installed buildings, building addresses, and facility information monitored by the terminal devices T1 to Tm.
3. The terminal device that is the transmission source of the abnormality information, the so-called reception result such as the equipment abnormality content, the alarm information reception time, the alarm type, etc. The correspondence management information is also stored. Reference numeral 13 denotes an information processing device, based on the alarm information received by the receiving device 10, from the predetermined information of each of the terminal devices T1 to Tm stored in the storage device 12 and the terminal device that has transmitted the alarm information. The contents of the alert such as the telephone number, the name of the installed building, the address of the building, the information of the equipment to be monitored, etc. are specified, and the contents of the alert are received and distributed according to the alert type determined by the alert type determination device 11. At the same time, the identification result is stored in the storage device 12. Reference numeral 14 denotes a receiving / distributing device, which transmits and receives data to and from the portable terminal devices K1 to Kp carried by the maintenance personnel H1 to Hq. Reference numeral 15 denotes a correspondence management device, which periodically stores the storage device 12.
It is determined whether the correspondence management is performed normally by referring to the correspondence management information stored in. Reference numeral 16 denotes a display device. When the correspondence management device 15 detects an abnormality in the correspondence management, it notifies the operator of a follow screen, an alarm, and the like. H1 to Hq
Denotes maintenance personnel of the building equipment, and K1 to Kp denote portable terminal devices having a communication function carried by the maintenance personnel. The registration of the responder and the scheduled response date and time is also performed.

Assume that a terminal device T1 provided in one building, for example, a building A1, detects a sign of an abnormal operation of an elevator E11, which is one of the equipment. Then, the terminal device T1 sends a pre-failure information notification regarding the elevator E11 to the center device C1 via the communication line B1. On the other hand, the center device C1 first receives the pre-failure information report from the terminal device T1 at the receiving device 10 via the communication line B2, and the information type determination device 11 determines whether the report is the pre-failure information report. Automatically determine whether information is issued (S
1). In this case, since the notification from the elevator E11 is the pre-failure information notification, the promptness of the response is low. Therefore, after the information processing device 13 specifies the predetermined information such as the building name or the facility name, the information is stored in the storage device 12. The information before failure is held (S2). The maintenance personnel H1 to Hq regularly check the presence or absence of the pre-failure information notification to the center device C1 in advance, and from the portable terminal devices K1 to Kq having a communication function via the Internet I, respectively. Delivery device 14
Is referred to (S20). Here, assuming that the maintenance person H1 first refers to the pre-failure information issuance, the maintenance person H1 determines whether or not a response is necessary from the pre-failure information issuance information of the facility (S3). Here, maintenance personnel H1
However, if it is determined that the facility needs to be inspected because a failure may occur in the near future, the name of the person to be handled and the date of the scheduled action are sent from the portable terminal device K1 to the storage device 12 via the delivery / distribution device 14. Is registered (S4). At this time, even if a certain period of time, for example, 6 hours, has passed since the notification of the pre-failure information was received from the terminal device T1, each maintenance person H
If none of the persons 1 to Hq has registered the person to respond, the response management device 15 detects that the responder is undecided and notifies the display device 16 of a follow screen and an alarm (S6, S6).
7). The operator of the center device C1 (not shown) sees this and contacts the mobile terminal devices K1 to Kq having communication functions carried by the maintenance personnel H1 to Hq, respectively, and urges the user to respond to the pre-failure information issuance. After the person to be handled is determined, the response management device 15 monitors the presence or absence of a response completion input. If the scheduled response date and time exceeds the current date and time, that is, if the response has not been completed yet, the response completion device Is not completed, and a follow screen and an alarm are notified to the display device 16 (S8, S9). The operator of the center device C1 (not shown) who saw this was the maintenance personnel H1 to Hq.
Contact the mobile phones K1 to Kp carried by the user to urge the completion of the response to the pre-failure information notification.

On the other hand, when the terminal device T1 provided in the building A1 detects an abnormal operation of the equipment E1n,
The contents of the abnormality of the equipment E1n are transmitted to the center device C1 via the communication line B1. One center device C1
First, the receiving apparatus 10 receives the abnormality information report from the terminal device T1 via the communication line B2, and the type determination apparatus 11 determines whether the report is the pre-failure information report or the abnormal information report. An alert is automatically determined (S1). In this case, since the alarm from the E1n equipment is an abnormality information alarm, the information processing apparatus 13 specifies the contents of the abnormality such as the name of the building or the name of the abnormal equipment and stores the contents of the alarm in the storage device 12 at the same time.
From step 4, the abnormal contents are transmitted to the maintenance personnel H1 to Hq via the Internet I (S10). The maintenance personnel H1 to Hq receiving this judge whether or not they should respond (S11), and if the building is far from their current position, leave the response to another maintenance personnel. Here, assuming that the maintenance staff H1 is closest to the building, the maintenance staff H1 registers that he / she will correspond to the storage device 12 from the portable terminal device K1 via the delivery / distribution device 14 (S1).
2). At this time, if a certain period of time, for example, 10 minutes, has passed since the notification of the abnormality information was received from the terminal device T1, and if there is no corresponding registration from any of the maintenance personnel H1 to Hq, the display device 16 is displayed. (S14, S15), and the operator of the center device C1 (not shown) who sees the notification makes a telephone call to the portable terminal devices K1 to Kp having communication functions carried by the maintenance personnel H1 to Hq. ,
The user is prompted to respond to the notification of the abnormal information. Also, even after the maintenance person H1 has been determined as the responder, the response management device 15 displays the follow-up screen on the display device 16 if the response has not been completed for a certain period of time, for example, one hour after the reception of the abnormality information notification. And an alarm (S16, S17). The operator of the center device C1 (not shown) who sees this informs the portable terminal device K1 having the communication function carried by the maintenance person H1 to urge the completion of the response to the abnormality information notification.

The maintenance personnel K2 to Kp other than the maintenance personnel H1 who responds to the abnormal / pre-failure information issuance from the portable terminal devices K2 to Kp having the communication function to the pre-failure information and abnormal information issuance. If you have tried to register
No. 1 has completed the registration, so it is impossible to register the corresponding person.

[0014] According to the above-described embodiment, anomaly / pre-failure information issuance from the terminal device is automatically determined, and when anomalous information is issued, it is immediately determined. The maintenance date before the maintenance date, and manage which maintenance personnel will respond to the error information and respond to a call from the maintenance personnel for the pre-failure information. .

[0015]

According to the present invention, an abnormality from a terminal device,
Pre-failure information issuance is automatically determined, and when abnormal information is issued, it is possible to respond immediately, and even before pre-failure information, it is possible to respond in advance of a predetermined maintenance date. It is possible to manage which maintenance staff responds to the information and the maintenance staff who responds to the call from the maintenance staff for the pre-failure information.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration of a remote monitoring device according to an embodiment of the present invention.

FIG. 2 is a flowchart showing a process of issuing a pre-failure information and issuing an abnormal information according to the present invention.

[Description of Signs] 10 Receiving device 11 Information type determining device 12 Storage device 13 Information processing device 14 Receiving / distributing device 15 Corresponding management device 16 Display device A1 to Am Building B1 to Bm Communication line C1 Center device E11 to Emn Facility equipment T1 Tm terminal device H1, Hq Maintenance staff K1, Kp Mobile terminal device having communication function

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04Q 7/38 H04M 11/00 301 5K101 H04L 12/46 H04B 7/26 109M 12/28 H04L 11/00 310C H04M 11/00 301 (72) Inventor Kenichi Morita 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo, Japan Inside the Hitachi Building System Co., Ltd. (72) Inventor Yasuo Kondo 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo Hitachi, Ltd. In building system (72) Inventor Yukio Ishibashi 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo F-term in Hitachi Building System Co., Ltd. (reference) 3F303 BA01 DC34 EA02 EA03 3F304 BA01 ED18 5C087 AA02 AA03 AA05 BB12 BB32 BB74 DD03 DD08 DD18 DD33 EE05 EE06 EE07 EE15 FF01 FF02 FF30 GG07 GG19 GG36 GG70 5K033 AA06 BA08 BA17 CB08 DA06 DA19 DB20 EA07 5K067 AA21 BB27 EE02 EE10 EE16 FF02 LL05 5K101 KK13 LL01 LL02 LL12 MM07 NN12 NN17

Claims (1)

[Claims] 1. A plurality of terminal devices for monitoring the operation status of various types of equipment installed in each building and transmitting information on abnormal operation and pre-failure information, connected to the terminal devices via a communication line, In a remote monitoring device comprising a center device for processing information from a terminal device, the center device includes: a notification type determining device for determining whether the information from the terminal device is abnormal information or pre-failure information; In the case of, a delivery / delivery device that transmits to the portable terminal device having the communication function of the maintenance staff via the Internet and receives a transmission from the portable terminal device of the maintenance staff, and which maintenance staff corresponds to the abnormality information Or a response management device that manages which maintenance person responds to a request from the maintenance person for the pre-failure information.