JP2002132990A - Equipment maintenance system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an equipment maintenance system for enabling even a company which does not specialize in maintenance though provided with engineers, to appropriately comprehend the operation status without having to send service engineers to the site. SOLUTION: Based on the request of a building management company 30, maintenance objects, that are the pieces of equipment 32a-32n, are provided with equipment information terminals 33a-33n for detecting the operation state of the pieces of the equipment 32a-32n and transmitting equipment information via a communication channel 4. Also, a maintenance management company 10 which specializes in maintenance, is provided with a monitoring center 5 for receiving the equipment information and conducting a coping processing. The operation state of the pieces of the equipment 32a-32n is reported from the monitoring center 5 to the building management company 30, and the building management company 30 conducts maintenance management corresponding to the reported result. Thus, cost reduction in maintenance work is and high quality of maintenance work can be realized.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an equipment maintenance system for maintaining equipment provided in a customer building as a maintenance object.

[0002]

2. Description of the Related Art In recent years, maintenance by a maintenance management company that specializes in the maintenance of a maintenance target is performed by detecting the operation state of the maintenance target in a maintenance target provided in a customer building and transmitting facility information. A facility information terminal device that transmits the information to the monitoring center via the means is attached, the facility information is grasped by the monitoring center before any abnormality occurs, and an early measure is taken.

[0003] On the other hand, in the case where a customer has a technician, maintenance work is performed by the company. That is, a technician is periodically dispatched from the company to the site, and the maintenance target is inspected to determine whether an abnormality occurs.

[0004]

In the case of a maintenance work by a company having a technician who is not the above-mentioned conventional maintenance management company, if the technician does not go to the site, the presence or absence of an abnormality in the equipment becomes abnormal. Can't know what could be. For this reason, there is a problem in that the company has to secure a predetermined number of engineers for maintenance work, which increases costs. In addition, the maintenance work is more artificial than the maintenance work performed by a maintenance management company having specialized equipment, and in some cases, signs of abnormalities cannot be found, which may lead to a serious accident. further,
The maintenance work itself was sometimes difficult because it was a non-specialized operation for the engineer of the company.

[0005] The present invention has been made in view of such a situation in the prior art, and a first object of the present invention is to provide a company which has engineers but does not specialize in maintenance, without being dispatched to the site. Another object of the present invention is to provide an equipment maintenance system capable of ascertaining the operation state.

A second object of the present invention is to provide a facility maintenance system capable of taking appropriate measures when it is difficult for a company having engineers but not specialized in maintenance to perform work.

[0007]

In order to achieve the first object, the invention according to claim 1 of the present invention comprises a customer who can hold a maintenance object and manages the maintenance object with the customer. In a facility maintenance system concluded with a maintenance management company specializing in maintenance of a maintenance target, an operation state of the maintenance target is detected in the maintenance target at the request of the customer, and equipment information is transmitted to a communication unit. With the equipment information terminal to transmit via, the maintenance management company, provided with a monitoring center that receives and processes the equipment information, from the monitoring center reports the operating state of the maintenance object to the customer, The customer is configured to perform maintenance management according to a report result.

According to the first aspect of the present invention configured as described above, the operation state of the maintenance target is detected by the equipment information terminal, and the equipment information is provided to the maintenance management company via the communication means. Send to monitoring center. On the other hand, the monitoring center reports the operating state of the maintenance target to the customer based on the received equipment information. Then, the customer performs maintenance management according to the report result. As described above, since information on the maintenance target is reported to the customer from the monitoring center, even a company that has technicians but does not specialize in maintenance can properly grasp the operating state without going to the site. it can.

In order to achieve the second object, the invention according to claim 5 of the present invention is to provide a customer who holds a maintenance target object and who can perform maintenance management of the maintenance target object and a customer who can maintain the maintenance target object. In a facility maintenance system concluded with a maintenance management company specializing in, a facility for detecting the operation state of the maintenance target object to the maintenance target object at the request of the customer and transmitting the equipment information via communication means In addition to the information terminal, the maintenance management company is provided with a monitoring center for receiving and processing the equipment information and processing the maintenance target from the monitoring center to the customer. In response to the work request, the maintenance company performs the maintenance work in response to the work request.

[0010] According to the fifth aspect of the present invention configured as described above, the operation state of the maintenance object is detected by the equipment information terminal, and the equipment information is provided to the maintenance management company via the communication means. Send to monitoring center. On the other hand, the monitoring center reports the operating state of the maintenance target to the customer based on the received equipment information. Thereafter, the customer determines whether or not the maintenance work is possible according to the report result. At this time, when it is determined that the maintenance work is impossible, the work request is made to the maintenance management company, and the maintenance management company performs the maintenance work according to the work request.
This makes it possible to take appropriate measures when the work is difficult for a company that has engineers but does not specialize in maintenance.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the equipment maintenance system of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the equipment maintenance system of the present invention, and FIG. 2 is a flowchart showing a processing procedure of the equipment maintenance system of FIG.

As shown in FIG. 1, the equipment maintenance system according to the present embodiment includes a plurality of buildings 1A to 1A forming a building group 10A.
N and a plurality of buildings 31A-3 forming the building group 30A
1N and communication means, for example, a maintenance management company 10 that specializes in maintenance connected via a communication line 4, and a maintenance management company 1
0, which is connected to the maintenance management company 10 via the communication line 4, and which is connected to the maintenance management company 10 via the communication line 4 and which has the buildings 31A to 31N to protect the objects to be maintained. Manageable customer, for example, building management company 3
0.

The buildings 1A to 1N detect at least elevators, for example, maintenance objects such as elevators, that is, equipments 2a to 2n and operating states of the equipments 2a to 2n, and transmit the equipment information to the communication line 4. It has equipment information terminals 3a to 3n that transmit the information via the terminals. In addition, the buildings 30A to 30N include at least elevators, for example, maintenance objects including elevators, that is, equipments 32a to 3N.
2n and the operating state of the equipment 32a to 32n are detected,
Equipment information terminal 3 for transmitting equipment information via communication line 4
3a to 33n.

The maintenance management company 10 includes a monitoring center 7
The monitoring center 7 has a reception processing unit 6a for receiving facility information via the communication line 4, and buildings 1A to 1
N and a storage unit 6b for storing information such as building names and locations of 31A to 31N, and models and configurations of the equipment 2a to 2n and 32a to 32n, and manages the storage 6b to perform data processing on the supplied equipment information. Then, the data processing unit 6c converts the display data into display data suitable for display and transmits the data to the operation terminal unit 6e, and the distribution unit distributes the display data to the dispatch base 7 of the maintenance management company 10 and the customer monitoring center 8 described later. 6d.

The dispatch base 7 has a communication section 7a for receiving display data distributed from the maintenance management company 10 via the communication line 4, and a display section 7b for displaying the display data. Further, the building management company 30 has a customer monitoring center 8 and the customer monitoring center 8
A communication unit 8a for receiving display data distributed from the maintenance management company 10 via the communication line 4 and a display unit 8b for displaying the display data are provided.

In this embodiment, for example, if there is any abnormality in the operation of the equipment 2a in the building 1A in the building group 10A managed by the maintenance management company 10 which specializes in maintenance, a response is taken. The equipment information terminal 3a detects the abnormality of the operation, and transmits the equipment information to the monitoring center 5 of the maintenance management company 10 via the communication line 4. The facility information includes building information indicating the building 1A that has transmitted the facility information,
The information includes equipment information indicating the equipment 2a in which the operation abnormality has occurred. Then, the monitoring center 5 having received the facility information in the reception processing unit 6a as step S1,
At step S2, the equipment information is transmitted from the reception processing unit 6a to the data processing unit 6c. Then, at step S3, the equipment information is translated by the data processing unit 6c.
From the information stored in b, the building name corresponding to the received equipment information, the name of the equipment having an abnormality, and the contents of maintenance work related to the equipment having an abnormality are extracted to form display data. Then, the display data formed in step S4 is transmitted to the operation terminal unit 6e and the distribution unit 6d. Thereafter, as step S5, the display data is displayed on the operation terminal unit 6e, and the maintenance management company 1 specializing in maintenance is displayed.
The status of the equipment 2a is ascertained by the monitoring center 5 at 0. Then, the distribution unit 6d that has received the display data performs step S6.
It is determined whether or not this display data is data relating to a building managed by the building management company 30. In this case, a building group 10 managed by a maintenance management company 10 that specializes in maintenance.
Since the notification is from the building 1A in A, the distribution unit 6d transmits the display data to the dispatch base 7 of the maintenance management company 10 via the communication line 4 in step S7. At the dispatch base 7, the display data is received by the communication unit 7a and the display unit 7
b, and the technician who has grasped the state of the equipment 2a responds to the abnormality.

Next, for example, in the building 31A in the building group 30A managed by the building management company 30, the equipment 32a
When any abnormality occurs in the operation, the corresponding equipment information terminal 33a detects the abnormality in the operation and transmits the equipment information to the monitoring center 5 of the maintenance management company 10 via the communication line 4. The facility information includes building information indicating the building 31A that has transmitted the facility information, facility equipment information indicating the facility equipment 32a in which the operation abnormality has occurred, and the like. Then, the monitoring center 5, which has received the equipment information in the reception processing unit 6a in step S1, transmits the equipment information from the reception processing unit 6a to the data processing unit 6c in step S2,
Next, in step S3, the equipment information is translated by the data processing unit 6c, and from the information stored in the storage unit 6b, the building name corresponding to the received equipment information, the name of the equipment having an abnormality, and The maintenance work contents relating to the equipment in which the abnormality has occurred are extracted to form display data, and the display data formed in step S4 is transmitted to the operation terminal unit 6e and the distribution unit 6d. Thereafter, display data is displayed by the operation terminal unit 6e as step S5,
The status of the equipment 32a is grasped by the monitoring center 5 of the maintenance management company 10 which specializes in maintenance. Then, the distribution unit 6d that has received the display data determines whether or not the display data is data relating to a building managed by the building management company 30 as step S6. In this case, since the notification is from the building 31A in the building group 30A managed by the building management company 30, the distribution unit 6d executes the customer monitoring center 8 and the maintenance management company 10 of the building management company 30 via the communication line 4 in step S8. The display data is transmitted to the dispatch base 7 of each of the above.
Thereby, in the customer monitoring center 8, the display data is received by the communication unit 8a and displayed on the display unit 8b.
At the dispatch base 7, the display data is received by the communication unit 7a and displayed on the display unit 7b, so that the display data can be confirmed at each of the dispatch base 7 and the customer monitoring center 8. Then, based on the display data, step S
At 9, the customer monitoring center 8 determines whether the building management company 30 can cope with the abnormal state of the equipment 32 a. Dispatch technicians to respond to abnormalities. On the other hand, if it is determined in step S9 that the building management company 30 cannot respond,
In step S11, a request is made from the customer monitoring center 8 to the dispatch base 7 or the monitoring center 5 of the maintenance management company 10 that specializes in maintenance, so that the maintenance management company 10 responds to the abnormality of the equipment 32a.

In the embodiment configured as described above, the object to be maintained, that is, the equipment 32a to 32
n is reported to the customer, that is, the building management company 30. Therefore, even if the building management company 30 has a technician but does not specialize in maintenance, the operation state of the equipment 32a to 32n can be appropriately performed without going to the site Can be grasped. When the building management company 30 determines that the maintenance work is impossible, the building management company 30 requests the maintenance management company 10 to perform the work, and the maintenance management company 10 has a technician to perform the maintenance work in response to the work request. If the work is difficult for the building management company 30 that does not specialize in maintenance, appropriate measures can be taken.

Generally, in such a facility maintenance system, the building management company 30 pays a predetermined fixed amount to the maintenance management company 10 which specializes in maintenance, in response to the monitoring of the equipment and equipment. However, it becomes possible to charge a predetermined cost according to the maintenance work performed by the maintenance management company 10 based on a response request from the building management company 30.

[0021]

The invention according to claim 1 of the present invention is configured as described above, so that even a company having technicians but not specializing in maintenance can properly grasp the operating state without going to the site. As a result, it is possible to reduce the number of engineers involved in maintenance work in the company, reduce costs, and realize high-quality maintenance work.

Further, since the invention according to claim 5 of the present invention is configured as described above, if the work is difficult for a company having technicians but not specialized in maintenance, a maintenance management company specialized in maintenance is more appropriate. Therefore, the quality of maintenance work can be maintained at a high level, and safety can be improved.

[Brief description of the drawings]

FIG. 1 is a block diagram showing one embodiment of a facility maintenance system of the present invention.

FIG. 2 is a flowchart showing a processing procedure of the equipment maintenance system of FIG.

[Explanation of symbols]

 1A-1N, 31A-31N Buildings 2a-2n, 32a-32n Equipment (maintenance object) 3a-3n, 33a-33n Equipment information terminal 4 Communication line (communication means) 5 Monitoring center 6a Reception processing unit 6b Storage unit 6c Data processing unit 6d Distribution unit 6e Operation terminal unit 7 Dispatch base 8 Customer monitoring center 10 Maintenance management company 30 Building management company

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Toshihiko Hatakeyama 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo, Japan Inside the Hitachi Building System Co., Ltd. (72) Inventor Masashi Masuda 1-6-6 Kandanishikicho, Chiyoda-ku, Tokyo, Ltd. BB00 in the Hitachi Building System Co., Ltd. (reference) GB08 HA01 HA02

Claims (7)

[Claims] 1. An equipment maintenance system which is concluded between a customer who has a maintenance object and can perform maintenance management of the maintenance object and a maintenance management company which specializes in the maintenance of the maintenance object. The maintenance object is provided with a facility information terminal that detects the operation state of the maintenance object by request and transmits the facility information via communication means, and the maintenance management company receives the facility information and responds. An equipment maintenance system comprising: a monitoring center for processing; and the operating state of the maintenance target is reported from the monitoring center to the customer, and the customer performs maintenance management according to the report result. 2. The equipment maintenance system according to claim 1, wherein said customer bears a predetermined cost related to equipment maintenance of said equipment object. 3. The equipment maintenance system according to claim 2, wherein the cost is a fixed amount. 4. The equipment maintenance system according to claim 1, wherein the report includes at least necessary maintenance work contents. 5. A facility maintenance system which is concluded between a customer who holds a maintenance target object and can perform maintenance management of the maintenance target object and a maintenance management company specializing in maintenance of the maintenance target object, wherein: The maintenance object is provided with a facility information terminal that detects the operation state of the maintenance object by request and transmits the facility information via communication means, and the maintenance management company receives the facility information and responds. A monitoring center for processing is provided, and the operation status of the maintenance target is reported to the customer from the monitoring center, and the customer makes a work request to the maintenance management company according to the report result, and the maintenance company issues the work request. An equipment maintenance system that performs maintenance work according to the requirements. 6. The customer bears a predetermined cost in accordance with facility maintenance of the facility object.
Equipment maintenance system as described. 7. The equipment maintenance system according to claim 1, wherein the object to be maintained is a lifting equipment.