JP2002024980A - Remote monitoring system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a remote monitoring system capable of efficiently confirming the contents of abnormal state notification without installing a plurality of operating terminal units. SOLUTION: A large number of failure information terminal units 3a-3n for constantly detecting the state of various equipments 2a-2n are connected to a monitoring center 5 via a communication line 4. A terminal control device 6d is provided among a data processor 6c for preparing display data, an operating terminal unit 6e and a facsimile device 7 of the monitoring center 5, and in the case of failing to transmit the display data to the operating terminal unit 6e, the corresponding information is printed by the facsimile device 7.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote monitoring system for performing an abnormality process using an operation terminal device in a monitoring center.

[0002]

2. Description of the Related Art Generally, in order to collectively manage the operating states of various types of equipment at a central monitoring center, a plurality of failure information terminals for monitoring various types of equipment, a plurality of operation terminals, 2. Description of the Related Art There is known a remote monitoring system in which a monitoring center having a control unit is connected via a communication line.

When an abnormal state report is output from any one of the plurality of failure information terminals, the abnormal state report is supplied to the monitoring center via a communication line. At this time, the reception processing device in the monitoring center receives and processes the abnormal state report and supplies data to the processing unit. The data processing unit translates the supplied abnormal condition report, reads out data indicating the building name, location, type of equipment and the like corresponding to the abnormal condition report from the storage device, and displays the data based on the data. The data is formed, the display data is supplied to the operation terminal device, and the content of the abnormality is displayed on the information display unit. The center staff who saw the details of the error displayed on the information display section of the operation terminal device contacted the sales office in charge of the failure information terminal device via telephone line, etc., and recovered the failure of the equipment that caused the operation error. We request to be dispatched to.

[0004]

However, in the conventional remote monitoring system, when an abnormal condition report is sent to the monitoring center, display data is supplied to the operation terminal device, and the content of the abnormality is displayed in the information display section. Is displayed, so if the operation terminal device fails and cannot be displayed,
The contents of the abnormal state report cannot be displayed, and the center staff cannot normally respond. Also, multiple operation terminal devices are installed, display data is transmitted to all operation terminal devices, and even if one operation terminal device fails, display data is displayed on another operation terminal device and the center staff responds However, in such a configuration, the data processing device needs to transmit display data to a plurality of operation terminal devices, and it is necessary to perform complicated control. A great deal of expense is required by the equipment.

[0005] It is an object of the present invention to provide a remote monitoring system capable of efficiently confirming the content of an abnormal state report without installing a plurality of operation terminal devices.

[0006]

According to the present invention, in order to achieve the above object, a receiving device of a monitoring center receives failure information from a failure information terminal device for monitoring the state of equipment, via a communication line. The received information is transmitted to a data processing device to generate display data, and the display data is displayed and processed by an operation terminal device. A terminal management device for transmitting data to the operation terminal device; and a facsimile device for printing correspondence information of the display data by the terminal management device when the operation terminal device does not receive the display data. And

[0007] In the remote monitoring system according to the present invention, an operation terminal device and F
When the AX device is connected and the terminal management device detects that the display data cannot be transmitted to the operation terminal device,
Because the AX device prints the corresponding information such as the reporting equipment and customer information, it is possible to respond by using the output of the FAX device without installing multiple operation terminal devices in consideration of the failure, It is possible to efficiently confirm an abnormal state report without requiring a large amount of equipment.

[0008]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing a remote monitoring system according to one embodiment of the present invention.

In the buildings 1A to 1N to be monitored, equipment 2a to 2n such as air conditioners and elevators are installed, respectively. Abnormal states of the equipment 2a to 2n are always detected by the failure information terminals 3a to 3n. When the failure information terminal devices 3a to 3n detect an operation abnormality, an abnormal state report is transmitted to the monitoring center 5 via the communication line 4 such as a telephone line.

The monitoring center 5 has the fault information terminal devices 3a to 3a.
The reception processing device 6a receives, via the communication line 4, an abnormal state report from the equipment 2a to 2n monitored by the communication device 3n.
And a storage device 6b that stores information such as the building names and locations of the buildings 1A to 1N and the types and configurations of the equipment 2a to 2n. The storage device 6b manages the storage device 6b, and processes and displays the received abnormal state report. A data processing device 6c for converting display data suitable for the operation, a terminal management device 6d for transmitting the display data from the data processing device 6c to the operation terminal device 6e, and managing whether or not the transmission was possible;
The terminal management device 6d and the FAX device 7 are each connected to a communication line 4 such as a telephone line.

Next, the operation of the above-described remote monitoring system will be described with reference to the flowchart shown in FIG.

If any abnormality occurs in the operation of the equipment 2a among the equipments 2a to 2n installed in the monitored buildings 1A to 1N, the failure information terminal device 3a corresponding to the abnormality. Detects an abnormality in this operation, and transmits an abnormal state report to the monitoring center 5 via the communication line 4.
This abnormal state report is the building 1A that transmitted the abnormal state report.
And the equipment information indicating the equipment 2a in which the operation abnormality has occurred.

When the reception processing device 6a of the monitoring center 5 receives this abnormal condition report in step S1, the reception processing device 6a transmits an abnormal condition report to the data processing device 6c in step S2. Data processing device 6c receiving this
Translates the abnormal state report received in step S3 and extracts the building name, equipment, etc. corresponding to the received abnormal state report from the building names, facility equipment, etc. stored in the storage device 6b. The display data is formed, and the formed display data is transmitted to the terminal management device 6d in step S4.

The terminal management device 6d transmits the received display data to the operation terminal device 6e in step S5, determines whether or not the display data has been transmitted to the operation terminal device 6e in step S6. In step S7, a notification facility and various customer information are displayed on a display unit (not shown) of the operation terminal device 6e based on the display data. On the other hand, when the display data cannot be transmitted to the operation terminal device 6e,
The terminal management device 6d determines that the operation terminal device 6e is abnormal, dials the FAX device 7 via the communication line 4 in step S8, and uses the FAX device 7 in step S9 to transmit correspondence information such as notification equipment and customer information. Print. Thereafter, the process returns to the initial standby state, and when the abnormal state report is received again, the above operation is repeated.

According to such a remote monitoring system, the terminal management device 6d transmits display data to the operation terminal device 6e after the monitoring center 5 receives an abnormal state report of the equipment 2a from the failure information terminal device 3a. Then, the presence or absence of a failure of the operation terminal device 6e is detected by determining whether or not the display data has been transmitted to the operation terminal device 6e.
Is normal, and the monitor can take appropriate action with the operation terminal device 6e. On the other hand, when the display data cannot be transmitted to the operation terminal device 6e, it is determined that there is an abnormality in the operation terminal device 6e, and the correspondence information is printed out by the FAX device 7, and a monitoring person who sees this takes an appropriate response. Can do it. Therefore, it is not necessary to install a plurality of units in consideration of the failure of the operation terminal device 6e. Therefore, the existing facsimile device is often used at a relatively low cost, and the abnormal state notification is efficiently performed without using much equipment. Can be confirmed.

[0017]

As described above, in the remote monitoring system of the present invention, the operation terminal device and the facsimile device are connected to the data processing device via the terminal management device, and the display data to the operation terminal device is controlled by the terminal management device. When a transmission failure state is detected, the facsimile device prints out the corresponding information such as the reporting equipment and customer information, so even if multiple operation terminal devices are not installed in consideration of the failure, It is possible to respond with a facsimile device, and it is possible to efficiently confirm an abnormal state report without requiring a large amount of equipment.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a remote monitoring system according to an embodiment of the present invention.

FIG. 2 is a flowchart showing an operation of the remote monitoring system shown in FIG.

[Explanation of symbols]

 1A to 1N Buildings 2a to 2n Equipment 3a to 3n Failure information terminal device 5 Monitoring center 6a Reception processing device 6b Storage device 6c Data processing device 6d Terminal management device 6e Operation terminal device 7 FAX device

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04Q 9/00 361 H04Q 9/00 361 F term (Reference) 2F073 AA25 AB01 BB07 BC01 CC06 CC08 DD07 EE01 FG01 FG02 GG01 GG08 5K048 BA08 BA47 BA51 CA08 DA02 DC07 EA11 EB08 FB04 FB08 FC01 GA02 GA14 GB08 HA01 HA02 HA05 HA07 HA13 HA21 5K101 KK14 LL01 MM07 NN03 NN17 NN21 NN34 RR12 SS07 TT06 UU16

Claims (2)

[Claims] 1. A receiving device of a monitoring center receives failure information from a failure information terminal device for monitoring the state of equipment, via a communication line, and transmits the received information to a data processing device to display data. In the remote monitoring system that creates and displays the display data on the operation terminal device, the terminal management device for transmitting the display data of the data processing device to the operation terminal device to the monitoring center; A remote monitoring system comprising: a facsimile device for printing corresponding information of the display data by the terminal management device when the operation terminal device does not receive the display data. 2. The method according to claim 1, wherein the FA
A remote monitoring system, wherein the X device operates from the terminal management device via the communication line.