JPH10334370A - Building remote monitoring device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To extract important abnormal warnings with high urgency without omission so as to execute an immediate corresponding processing even if the received abnormal warnings are considerably concentrated by executing management according to whether the warning destination of the abnormal warning is a whole motoring area or a partial area and executing a corresponding processing corresponding to significance. SOLUTION: At the time of setting a peak mode which is set when the number of abnormal warnings from the whole monitoring area becomes not less than a prescribed value and/or at the time of setting a concentrated mode which is selectively set when the number of abnormal warnings by individual areas from a partial monitoring area becomes not less than the prescribed value, a signification judgment part 13 judges the degree of the significance of received abnormal warnings. When it is judged that the immediate corresponding processing is not required, supplied warning data is supplied to a list display part 14 and a list is displayed. When the immediate corresponding processing is judged to be required, supplied warning data is supplied to the display part 15A of an operation processing part 15 and an operator immediately correspond to it.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a building remote monitoring device, and more particularly to a terminal device for monitoring the operation of various types of equipment installed in a building and, when an abnormality is detected, monitoring an abnormality notification via a communication line. The present invention relates to a building remote monitoring device for transmitting to a center.

[0002]

2. Description of the Related Art As a conventional building remote monitoring device, for example, a device disclosed in Japanese Patent Application No. 63-169068 is known. The building remote monitoring device disclosed in Japanese Patent Application No. 63-169068 monitors the operation of various types of equipment installed in a plurality of buildings, and outputs a notification of abnormality when the operation is abnormal. And a common monitoring center that is selectively connected via a communication line to a terminal device that has output an abnormal notification among a large number of terminal devices, and receives the abnormal notification.

[0003] The building remote monitoring device having such a configuration operates as follows.

When an abnormality occurs in the operation of any of the various types of equipment installed in the building, the terminal device located in the building detects the abnormality in the operation and generates an abnormality report. At this time, the terminal device which has generated the abnormal alert calls the monitoring center by an automatic dial device or the like, and when a communication (telephone) line is connected to the monitoring center, the abnormal alert is transmitted through the communication (telephone) line. Send to monitoring center. When the monitoring center receives the alarm report, it supplies it to the operation processing unit equipped with a display unit and printing unit, and displays it on the display unit to inform the controller of the contents of the alarm report, and at the same time prints it on the printing unit I do. Furthermore, the received abnormality report is stored in the storage unit as a history of occurrence of the abnormality report of the equipment that has occurred. The controller of the monitoring center checks the contents of the alarm report displayed on the display unit, and communicates the report information corresponding to the abnormal report by telephone or facsimile to the sales office etc., which is the dispatch base, Request the response of equipment with abnormal operation.

Generated from any of a number of terminal devices,
Anomaly alerts sent to the monitoring center are only sporadic in nature during normal conditions,
When a natural disaster occurs, for example, when a typhoon strikes, when a power failure occurs due to a lightning strike, or when equipment equipment fails due to an earthquake, a large number of terminal devices At the same time, abnormal operation of equipment is detected, and abnormal alarms occur intensively,
It will be sent to the monitoring center one after another. In the case where such anomalies are intensively reported, the monitoring center not only takes time to respond to these anomalies but also receives the anomaly reports at the monitoring center. It is impossible to catch up, and the content of the received abnormal alarm is displayed on the display unit for each case, so that the traffic controller cannot respond while checking the displayed content.

For this reason, in the monitoring center, when the reception of such anomaly alerts becomes concentrated, the counting unit counts the number of anomaly alerts received within a unit time, and the count value is set to a predetermined value. When the value exceeds the value, the supply of the abnormality report to the display unit is stopped, and the printing is switched to only the content of the abnormality report in the printing unit. And the monitoring center
By viewing the content of the abnormal alert that was printed by the controller,
The notification information corresponding to the abnormal notification is transmitted to the appropriate sales office or the like serving as a dispatch base by telephone or facsimile, and a request is made to the equipment whose operation is abnormal to respond.

[0007]

By the way, the known building remote monitoring apparatus, when the number of abnormal alerts received within a unit time at a monitoring center exceeds a predetermined value, all the abnormal alerts received are notified. Since the printing process is performed by the printing unit, even when an important emergency report with high urgency, for example, a trap report in an elevator car, is received, the printing unit prints the information in order, and There is a problem that it is necessary to wait a long time until the response processing is performed.

Although the known building remote monitoring device performs remote monitoring over a wide area due to the nature of a monitoring center, it is one of a wide range of areas, such as when a local power outage occurs. If anomalous alerts are concentrated in a particular area, the cause of the anomaly alerts is clear, so this is not a major problem. If an emergency alert is received from an unrelated area distant from a part of the area, the emergency alert is There is a problem in that the response processing becomes the same as that of the concentrated abnormal notification, and the processing of the highly urgent and important abnormal notification takes a considerable time delay.

SUMMARY OF THE INVENTION The present invention solves such a problem. It is an object of the present invention to quickly respond to an important emergency report with high urgency at the time of intensive reception of the report. A remote monitoring device for a building.

[0010]

In order to achieve the above object, a building remote monitoring apparatus according to the present invention comprises:
When the peak mode is set when the number of abnormal alerts from all monitored areas exceeds a specified value and / or when the number of abnormal alerts by area from some monitored areas exceeds a specified value When the concentration mode is set selectively, the importance determination unit determines the level of importance of the abnormal notification received and supplies the abnormal notification to the operation processing unit when it is determined to be high importance. A means is provided for promptly responding to a member, while supplying an abnormal alert to the list display unit when the importance is determined to be low, and displaying the list.

According to the above-mentioned means, the monitoring center individually manages the received abnormal alert according to whether the alert destination is the entire monitoring area or a partial monitoring area obtained by dividing the entire area, In addition, since the response processing is performed according to the importance of the received abnormal alerts, even when the received abnormal alerts are extremely concentrated, important emergency alerts with high urgency can be extracted without omission. In the meantime, it is possible to perform the response process immediately, while displaying the list of abnormal alerts with low urgency and performing the response process in order, delaying the response process for important abnormal alerts with high urgency The leak is prevented from occurring.

[0012]

DESCRIPTION OF THE PREFERRED EMBODIMENTS In an embodiment of the present invention, a building remote monitoring device monitors a plurality of equipments installed in a building for abnormalities, and outputs a notification of abnormalities when abnormalities occur. And a monitoring center for receiving, via a communication line, an alarm report output by the terminal device of the terminal device. The monitoring center performs a response process in accordance with the content of the alarm report received by the monitoring center. A peak mode detection unit that detects the reception of a predetermined number or more of abnormal alerts within a unit time from all regions, a peak mode storage unit that sets the peak mode when a large amount of abnormal alerts are detected, and a peak mode non-setting A centralized mode detection unit that detects the reception of a predetermined number or more of abnormal alerts by area within a unit time from a part of the monitored area at all times, and based on the display content when the detection of an abnormal alert by area is detected Focus mode And determining the operation processing unit constant of whether,
A centralized mode storage unit that sets a partial area to the centralized mode setting when the operation processing unit determines that the centralized mode setting is to be performed. A first alarm processing unit that individually supplies the alarms to the units, a second alarm processing unit that supplies the abnormality alarm output by the first alarm processing unit when the concentration mode is set to the importance determination unit, Judgment of the importance of the alert is determined, and when the importance is determined to be high, an abnormal alert is supplied to the operation processing unit to immediately respond to the traffic controller, and when the importance is determined to be low, the abnormal alert is displayed in a list. And an importance judging section for supplying the list to the user and displaying the list.

Further, according to a specific example of the embodiment of the present invention, the operation processing unit has a built-in display unit, and the setting screen is displayed on the display unit based on the regional abnormality notification supplied from the centralized mode detection unit. Is displayed, the controller inputs a determination as to whether or not to set the centralized mode from the displayed content, stores the input result in the centralized mode storage unit, and sets the centralized mode. is there.

According to these embodiments of the present invention, when the monitoring center receives, via a communication line, an abnormal notification generated by a terminal device that has detected an abnormality of the equipment, the monitoring center determines the number of received abnormal reports. Counting is performed for all monitoring areas and all monitoring areas from the alarm notification destination, and for each monitoring area, the peak mode is set when abnormal alarms from all monitoring areas exceed a predetermined number. When the number of abnormal alarms transmitted from any of the monitored areas exceeds a predetermined number, it is possible to selectively set the centralized mode, and when the peak mode or the centralized mode is set, When the level is detected individually and it is detected that it is an emergency report with a high degree of urgency, the controller immediately takes action to deal with the abnormal report, while an abnormal report with a low urgency is detected. Detected that The contents of the abnormal alerts are displayed in a list, and the controller looks at the displayed contents and responds accordingly. Highly important abnormal alerts are extracted without omission and can be handled immediately by the controller.For abnormal alerts with low urgency, the Corresponding processing can be performed sequentially like this type of building remote monitoring device.

[0015]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of a building remote monitoring apparatus according to the present invention.

In FIG. 1, 1A to 1N are buildings, 2 is a monitoring center, 3 is a telephone line (communication line), 4A is a terminal device in the building 1A, 4N is a terminal device in the building 1N, 5A _{1 to} 5A 5A _M is a variety of equipment in the building 1A, 5N ₁ to 5N _L is various equipment in the building in 1N, 6 communication unit, a peak mode detection unit 7, 8 is centralized mode detection unit, 9 Centralized mode storage unit, 10 is a peak mode storage unit, 11 is a first alarm processing unit, 12 is a second alarm processing unit, 13 is an importance determination unit, 14 is a list display unit, 15 is an operation processing unit, and 15A. Denotes a display unit, and 15B denotes an operation unit.

In this case, the monitoring center 2 has a communication unit 6,
Peak mode detection unit 7, concentration mode detection unit 8, concentration mode storage unit 9, peak mode storage unit 10, first alarm processing unit 11, second alarm processing unit 12, importance determination unit 13, list display unit 14. , An operation processing unit 15 and are connected as shown in FIG. The operation processing unit 15 includes a display unit 15A
And an operation unit 15B. Further, various amenities device 5N ₁ to 5N _L in various equipment 5A ₁ to 5A _M and building a 1N in the building 1A, air conditioning system, plumbing system, the heat source device, a equipment of elevators , those various equipment 5A ₁ to 5A _M terminal device 4A, various equipment 5N ₁ to 5N _L terminal device 4
N. The terminal device 4A and the terminal device 4N are selectively connected to the monitoring center 2 through the telephone line 3.
Is connected to the communication unit 6. Although not shown in FIG. 1, there are many buildings other than the buildings 1A and 1N that are selectively connected to the communication unit 6 of the monitoring center 2 through the telephone line 3. Are also provided with a terminal device and various equipment.

The building remote monitoring apparatus according to the present embodiment having the above-described configuration operates as follows.

First, on the building 1A side, the terminal device 4A
The various equipment 5A ₁ to constantly monitors the operating state of 5A _M, unexpected failure in at least one is or occur equipment 5A ₁ to 5A _M, equipment 5A ₁ to 5A _M
In most cases, when the operation stops due to a power outage or an earthquake, the abnormality of the operation is detected and an abnormal alarm is generated. At the same time, the monitoring center 2 is called by an automatic dial, and the monitoring center is called. An abnormal alert is transmitted to the monitoring center 2 through a telephone line 3 connected between the two. Also on the building 1N side, the terminal device 4N
The same operation as the terminal device 4A is performed, and various equipment 5N
₁ to the abnormal operation of 5N _L, an abnormality alarm telephone 3
To the monitoring center 2 through Further, on the other building side not shown in FIG.
The terminal device transmits an abnormal notification to the monitoring center 2 through the telephone line 3 when the operation of various equipment is abnormal.

FIGS. 2 and 3 are flowcharts showing the operation state of the monitoring center 2 in the embodiment shown in FIG. 1. FIG. 2 shows the monitoring center in response to the reception of the abnormality report. 2 is a flowchart showing an operation state when a peak mode setting or a concentration mode setting is performed,
FIG. 3 is a flowchart showing a flow of a process for handling a received abnormality report after the monitoring center 2 has been set in the peak mode or the concentrated mode.

Next, the operation of the monitoring center 2 will be described with reference to the flowcharts shown in FIGS.

As shown in FIG. 2, first, step S
In 1, the communication unit 6 receives the abnormality report transmitted through the telephone line 3 and supplies the received abnormality report to the peak mode detection unit 7 and the first report processing unit 11.

Next, in step S2, the peak mode detecting section 7 temporarily stores the supplied abnormality report in the internal memory, and updates the abnormal report total number table every time the abnormality report is supplied. , And count the total number of abnormal alerts.

Next, in step S3, the concentrated mode detecting section 8 reads out the abnormal report stored in the peak mode detecting section 7 and, based on the read abnormal report, the number of abnormal reports received within a unit time. Is detected, for example, whether the number of receptions exceeds 400 in 5 minutes. Then, it is determined that the threshold value has been exceeded (Y).
When the threshold value is detected, a peak mode detection output is generated and supplied to the peak mode storage unit 10, and the read abnormality report is supplied to the centralized mode detection unit 8, while it is determined that the threshold has not yet been exceeded ( If N), the read out abnormality notification is supplied to the concentrated mode detection unit 8.

In the following step S4, the peak mode storage section 10 stores the supplied peak mode detection output, sets the operation mode to the peak mode setting, and terminates this series of flows.

Further, in step S5, the concentrated mode detecting section 8 performs the following based on the supplied destination of the abnormality report.
Detects which of the monitoring destinations is the location of the buildings 1A to 1N, which is a part of the monitoring area, that is, which municipalities are the locations of the buildings 1A to 1N. Each time it is performed, the table of abnormal alerts for each partial monitoring area is updated, and the number of abnormal alerts for each partial monitoring area is counted.

Subsequently, in step S6, based on the count of abnormal alerts for each of the partially monitored areas, the centralized mode detection unit 8 determines whether an abnormal alert within a unit time has been detected in any of the partially monitored areas. It is detected whether the number of receptions exceeds a threshold, for example, whether the number of receptions exceeds three in five minutes. When it is determined that the threshold value has been exceeded (Y), a concentrated mode detection output is generated and the concentrated mode
Is supplied to the operation processing unit 15, and when it is determined that the threshold value has not been exceeded (N), this series of flows is terminated.

Next, in step S7, the operation processing section 15 transmits the supplied abnormality report to the built-in display section 15A, and sets the partial monitoring area to the display section 15A for setting the partially monitored area to the centralized mode. Display the screen.

Next, in step S8, the traffic controller looks at the setting screen displayed on the display unit 15A and determines whether or not to set the centralized mode. Then, when it is determined (Y) that the centralized mode is set, the operation processing unit 1
5 is operated to generate a centralized mode setting signal, and this centralized mode setting signal is supplied to the centralized mode storage unit 9. On the other hand, when it is determined that the centralized mode setting is not to be performed (N), This series of flows ends.

Subsequently, in step S9, the centralized mode storage unit 9 determines whether the centralized mode detection unit 8 has already supplied the centralized mode detection output and the operation processing unit 15 has supplied the centralized mode setting signal. Then, the operation mode is set to the centralized mode for a part of the monitoring area, and this series of flows is ended.

Subsequently, as shown in FIG. 3, first, in step S10, the first alert processing unit 11
The abnormal alert supplied from the communication unit 6 is converted into alert data in a form suitable for display.

Next, in step S11, the first alert processing unit 11 searches the storage contents of the peak mode storage unit 10 and determines whether the operation mode is set to the peak mode. If it is determined that the peak mode has been set (Y), the converted alarm data is stored in the second mode.
The information is transmitted to the alert processing unit 12 and the importance determination unit 13,
When it is determined (N) that the peak mode has not been set, the converted alarm data is supplied only to the second alarm processor 12.

Next, in step S12, the second alert processing unit 12 searches the storage contents of the centralized mode storage unit 9 and determines whether the operation mode is set to the centralized mode in any of the monitored areas. Judge. When it is determined that the centralized mode is set (Y), the converted alarm data supplied from the first alarm processing unit 11 is transmitted to the importance determining unit 13, while the centralized mode is set. When it is determined that the information has not been set (N), the supplied alarm data is supplied to the display unit 15A of the operation processing unit 15.

Subsequently, in step S13, the importance determination section 13 determines whether or not the alert data does not require the immediate response processing based on the contents of the supplied alert data. When it is determined that the immediate response processing is not required (Y), the supplied alarm data is supplied to the list display unit 14, and on the other hand, the determination (Y) that the immediate response processing is required is made. Then, the supplied alarm data is supplied to the display unit 15A of the operation processing unit 15.

Next, in step S14, the list display unit 14 sequentially converts the supplied alarm data into list display data, displays it as list display data, prints out the data as necessary, End the flow.

Further, in step S15, the operation processing unit 15 transmits the supplied alarm data to the display unit 15A, and causes the display unit 15A to display the contents of the alarm data.
At this time, the controller looks at the contents of the alarm data, makes a telephone call or facsimile call to the dispatch base, and gives a dispatch instruction to the building to which the abnormal alert was transmitted, and provides work support at the time of dispatch.

As described above, according to the building remote monitoring device of the present embodiment, the monitoring center determines whether the destination of the received abnormal alarm is the entire monitoring area or a partial monitoring area obtained by dividing the entire area. In addition to performing individual management according to the importance of the received abnormal alerts, we also perform response processing according to the importance of the received abnormal alerts, so even when the received abnormal alerts are extremely concentrated, It is possible to extract anomaly alerts without fail and take immediate action, while displaying a list of anomalies with low urgency and taking action in order, so that important anomalies with high urgency can be handled. This makes it possible to prevent delays and omissions in the processing for alerts.

In the above embodiment, when any one of the monitored areas is set to the centralized mode, the controller looks at the setting screen displayed on the display unit 15A of the operation processing unit 15 and checks the centralized mode. Although the determination of the setting has been described using an example in which the controller performs the determination, the centralized mode setting according to the present invention is not limited to the determination by the controller, and other means, for example, the centralized mode detection unit 8 performs the centralized mode detection. The output may be supplied to the centralized mode storage unit 9 to automatically set the centralized mode at the stage where the output is stored, and at that time, the controller may be informed that the centralized mode has been automatically set.

Further, in the above-described embodiment, an example will be described in which the peak mode detection output is stored in the peak mode storage unit 10 when the peak mode is set, thereby automatically setting the peak mode. However, the peak mode setting according to the present invention is not limited to the case of automatically performing the setting, and the peak mode setting may be performed by the judgment of the controller similarly to the case of the centralized mode setting.

Further, in the above-described embodiment, a printing unit is attached to the operation processing unit 15 and the list display unit 14, and the display on the display unit 15A or the list display on the list display unit 14 is automatically or arbitrarily performed. In this case, the same contents as those displayed on the display unit 15A and the list display unit 14 may be printed using these printing units. In this case, for example, when the peak mode is set, the list display unit 14
The list display and the list printing of the alarm data supplied to the list display unit 14 are performed at the same time.
Depending on the type of setting mode, the corresponding processing of the alarm data may be changed such that only the list of the alarm data supplied to the controller is displayed. Some or all of the corresponding processing may be performed by the controller himself. May take over.

[0042]

As described above, according to the present invention, when a monitoring center receives an abnormality report from a terminal device that has detected an abnormality of equipment, the monitoring center counts the number of received abnormal reports. The total number of surveillances from the monitoring destination is divided into all monitoring areas and all monitoring areas. When the number of abnormal alerts transmitted from some monitoring areas exceeds a predetermined number, selectively set the centralized mode,
In addition, when the peak mode or the centralized mode is set, the importance of the received abnormal alarm is individually detected, and when it is detected that the alarm is an important alarm with high urgency, the controller is notified of the abnormal alarm. Takes immediate action,
When it is detected that the emergency report has low urgency, the contents of the abnormal report are displayed in a list, and the controller sequentially looks at the displayed contents and takes appropriate action. Even when the concentration is extremely concentrated, important emergency alerts with high urgency can be extracted without omission and immediately handled by the controller. By viewing the list display contents in order, the member can perform the corresponding processing sequentially in the same manner as the known building remote monitoring device of this type.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of a building remote monitoring apparatus according to the present invention.

FIG. 2 is a flowchart illustrating an operation state when a monitoring center is set to a peak mode or a concentrated mode in response to reception of an abnormality alert;

FIG. 3 is a flowchart showing a flow of processing for handling a received abnormal alarm after the monitoring center has been set to the peak mode or the concentrated mode.

[Explanation of symbols]

1A~1N Building 2 monitoring center 3 telephone lines (communication line) 4A to 4N terminal 5A ₁ to 5 A _M to 5N ₁ through 5n _L equipment 6 communication unit 7 peak mode detecting unit 8 concentration mode detector 9 concentration mode storage unit Reference Signs List 10 Peak mode storage unit 11 First alarm processing unit 12 Second alarm processing unit 13 Importance determination unit 14 List display unit 15 Operation processing unit 15A display unit 15B Operation unit

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁶ Identification symbol FI H04M 11/04 H04M 11/04 H04Q 9/00 301 H04Q 9/00 301C 311 311G (72) Inventor Kenichi Morita Kanda, Chiyoda-ku, Tokyo 1-6 Nishikicho Inside Hitachi Building System Co., Ltd.

Claims (2)

[Claims] 1. A plurality of terminal devices for monitoring an abnormality of various equipment installed in a building and outputting an abnormality alert when an abnormality occurs,
A monitoring center that receives the abnormality report output by the plurality of terminal devices via a communication line, and a building remote monitoring device that performs a response process according to the content of the abnormality report received by the monitoring center. The monitoring center, a peak mode detection unit that detects the reception of a predetermined number or more of abnormal alerts within a unit time from the entire monitoring area, and a peak mode storage unit that sets a peak mode when the abnormal alert is received. A centralized mode detection unit that detects the reception of a predetermined number or more of regional abnormal alerts within a unit time from the partially monitored area of the entire monitoring area when the peak mode is not set; and An operation processing unit that determines whether or not the concentration mode can be set based on the display content upon detection, and sets the partial area to the concentration mode when the operation processing unit determines that the concentration mode is to be set A middle mode storage unit, a first alarm processing unit that individually supplies the abnormality alarm received at the time of setting and non-setting of the peak mode to the importance determination unit and the second alarm processing unit, A second alarm processing unit that supplies the abnormal alarm output from the first alarm processing unit to the importance determining unit; and determines a degree of importance of the supplied abnormal alarm, and determines a high importance. An importance determination unit that supplies the abnormality notification to the operation processing unit and immediately responds to the controller when the determination is made, and supplies the abnormality notification to the list display unit and displays the list when the determination is low importance. A building remote monitoring device, comprising: 2. The operation processing unit has a built-in display unit, and when a setting screen is displayed on the display unit based on the area-specific abnormality notification supplied from the centralized mode detection unit, a traffic controller The building remote controller according to claim 1, wherein a determination as to whether or not to set the centralized mode is input from the displayed content, and the input result is stored in the centralized mode storage unit to set the centralized mode. Monitoring device.