JPH11154180A - Travel support system utilizing ic card, travel support method and recording medium recording the same - Google Patents

Abstract

PROBLEM TO BE SOLVED: To totally support a tour by timely providing information concerning the tour to a tourist in a tour support system and method using IC cards. SOLUTION: A map is inputted to an IC card terminal 10, with which an IC card 0 can be accessed, and the destination, a present place and a route between them are displayed on that map so that the user of the IC card 0 can be guided. Besides, the information required for the user is estimated from the conditions of the user of the IC card 0, and the user is guided while changing the contents of guidance.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a travel support system and a travel support method using an IC card, and records travel-related information, personal information, and the like on the IC card, thereby achieving various conveniences for travelers. The present invention relates to a travel support system and a travel support method using an IC card that promise comfortable travel.

[0002]

2. Description of the Related Art In recent years, with the advancement of technology and the advancement of information society, railway operators who provide transportation means are working on improving various systems.

For example, a conventionally used card is inserted directly into an automatic ticket gate, automatically settled, and can be moved back and forth as it is.

[0004] Online issuance of tickets, reserved seat tickets, and the like has been performed for some time.

[0005]

According to the above prior art,
Riding systems such as Io Cards
It is a very convenient system because it is not necessary to pay each time to buy a ticket.

[0006] However, Iocards are relatively convenient for low-priced use, but are not suitable for long-distance travel using reserved seats and the like.

[0007] For example, even if a passenger purchases a ticket at a window or the like and tries to get on the train, it tends to happen that he does not know how to get to the platform at a station he does not use much. In addition, it is a difficult task for people with disabilities and the elderly to find a way to reach the train platform easily. Further, the traveler must check the train time such as the transfer time in a timetable in advance, or follow the timetable posted at the station. In many cases, there is only one information center at a large station, so it is actually difficult for travelers to use it. Although there is still a method of asking the station staff questions, there is a problem that the individual staffs cannot be sufficiently provided because the station staffs are busy and busy with many tasks.

[0008] In addition, in the case of a trip when staying, it is necessary to arrange reservation of accommodation facilities separately from a ticket, and it is troublesome, time-consuming and troublesome to make a reservation through a travel agency or the like.

SUMMARY OF THE INVENTION The present invention has been made to solve the above problems, and an object of the present invention is to enable an IC card-based application to purchase a necessary ticket and a reserved seat ticket using an IC card. In addition, to provide comprehensive information on travel by providing travelers with timely information on travel and by making reservations and use of accommodation such as hotels and inns. It is an object of the present invention to provide a travel support system and a travel support method using an IC card which enables the above.

[0010]

In order to achieve the above object, the present invention according to a travel support method using an IC card according to the present invention relates to a travel support method using an IC card, wherein the IC card is accessed by the IC card. A map is output to a possible IC card terminal, and the destination, the current location,
A route between them or a route to an intermediate destination reaching the destination is displayed to guide the IC card user.

More specifically, in the travel support method using the IC card, the travel means of travel is a railway, and the map is a station guide, a train platform, and a seat guide map of a train. It is designed to guide up to a seat.

More specifically, the IC card is capable of storing personal information.
The route based on the age and disability information included in the personal information is displayed.

More specifically, in the travel support method using an IC card, the IC card terminal communicates with a station staff.

[0014] More specifically, in the travel support method using the IC card, the IC card includes:
A ticket and a reserved seat ticket can be purchased.

[0015] In other words, from a different viewpoint, accommodations that can be reserved and used are displayed on the IC card terminal, and the displayed accommodations can be reserved and used from the IC card terminal. is there.

In order to achieve the above object, an IC of the present invention is provided.
Another configuration of the invention related to a travel support method using a card is that, in the travel support method using an IC card, the location of an accessed IC card terminal, a computer that manages system information, or the IC card itself is recorded. According to the situation of the IC card user who is present, information required by the user is guessed, and the content of the guidance is changed.

Next, a configuration relating to a recording medium patent for recording a computer program for executing the travel support method using an IC card according to the present invention is described in the following. A computer program for executing any of the support methods is recorded.

Next, in order to achieve the above object, the configuration of the invention relating to a travel support system using an IC card according to the present invention is a travel support system using an IC card, in which an IC card terminal and system information are stored. A computer for managing the system information, wherein the IC card terminal and the computer for managing the system information are connected to a communication line, and are capable of transmitting and receiving information. Is output to display the destination, the current location, and the route between them, or the route to the intermediate destination to reach the destination, thereby guiding the IC card user.

Next, in order to achieve the above object, another configuration of the invention relating to a travel support system using an IC card according to the present invention is a travel support system using an IC card. A computer that manages information, wherein the IC card terminal and the computer that manages the system information are connected by a communication line, are capable of transmitting and receiving information, and have a position of the accessed IC card terminal; According to the situation of a computer that manages system information or an IC card user recorded in the IC card itself, information required by the user is estimated to change the contents of the guidance.

More specifically, the travel support system using the IC card has means capable of printing on the surface of the IC card.

More specifically, in the travel support system using the IC card, a ticket gate means for automatically performing a ticket gate using the IC card is provided.

[0022]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment according to the present invention will be described below with reference to FIGS. [System Configuration of Travel Support System Using IC Card] First, the system configuration of a travel support system using an IC card according to the present invention will be described with reference to FIG. FIG. 1 is a system configuration diagram of a travel support system using an IC card according to the present invention.

According to the present invention, the use of a portable IC card comprehensively supports travel and promises a comfortable travel for the traveller. Therefore, terminals are placed at various places of travel destinations, especially at stations where transportation means are located, and information can be exchanged. In the present embodiment, a case where a train is used as a means of transportation will be described.
It can be easily diverted to travel by other means of transportation, for example, by car or airplane. Further, in the present embodiment, a train is considered as a means of transportation, so the portable IC card of the present embodiment is also referred to as a “train card”, but is not limited to this as described above.

First, a portable IC card according to the present embodiment includes a train card contract facility T2, a station premises, a window T
3. It can be purchased at a station stand T4 or the like. Each of these facilities has a train card terminal, which allows the user to input necessary information for registration and to carry out procedures.

The train card has a membership function and a credit function, which enables purchase of a ticket, a designated ticket, and reservation of a partner inn or hotel. It is also possible to get on the train using the card itself as a ticket. In that case, the payment will be automatically made at the ticket gate of the station.

In order to manage the information of the system, a server is placed in the train card system center C2 of the station, manages the information, and issues a command to the terminal at each base. The server and the terminal at each site are connected by a communication line as shown in FIG. Especially,
The train card system center C1, which is a central base such as Tokyo Station, has a host that manages all information.

The train card member's home T
If a train card terminal connected to a communication line is placed on the terminal 1, it is possible to purchase a train ticket, a designated ticket, and view necessary information therefrom.

Furthermore, if this train card is used from the train card terminal at the station yard or at the window of the station, it is possible to support a trip to guide the user to the platform where the train arrives when boarding the train. .

Further, if it can be used as a cash card at the shop T4 at the station, it is more convenient. As described above, if a sensor capable of recognizing this card is placed at the ticket gate T5 of the station as shown in FIG. 1, the function of the ticket is performed as described above.

As described above, the business operator providing the means of transportation introduces the travel support system using the IC card,
If members use it, a comfortable trip will be promised.

[IC card and IC card terminal, ticket gate system that can use IC card] Next, referring to FIGS. 2 to 4, the IC card and IC card terminal according to the present invention,
A ticket gate system that can use C cards will be described.
FIG. 2 is a schematic diagram showing the structure of the IC card. FIG.
FIG. 2 is a schematic diagram showing the structure of an IC card terminal. FIG.
FIG. 1 is a schematic diagram showing a ticket gate system that can use an IC card.

The IC card 0 is usually one in which an IC is embedded in a light material such as plastic. I
C1 is a portion that stores information, is configured by a nonvolatile semiconductor memory, and can record information in MB (megabyte) units. Then, information can be exchanged with the outside by radio waves by the antenna unit 2 extending from the IC 1. In this embodiment, the antenna unit 2
Are formed in a pair of coils, but the shape of the antenna unit 2 may be appropriately determined together with the communication device according to the communication distance and the communication frequency. For example, the communication distance is 20cm
If it is before or after, the antenna unit 2 is provided along the periphery of the card. Since this IC card is premised on a membership system, this card contains various personal information such as membership number, name, gender, age, nationality, occupation, address, office, telephone number, disability Some people have recorded information such as disability information.

By the way, the data written on the IC card cannot be visually confirmed by a person. Therefore, as shown in FIG. 2B, in order for the user to confirm,
It is convenient if the reserved contents can be printed on the printing unit 3. This can be written by an IC card terminal described below.

The IC card terminal 10, which has been described above as a train card terminal, exchanges information with a card, receives input from a user, and displays necessary information. Necessary information is displayed on the display unit 11. This part is a touch panel. By touching a necessary part, necessary information can be input and operated according to guidance.

A weak radio wave 14 flows from the reader / writer section 17 so that information on the IC card 0 can be read and written. Further, the plug may be directly inserted into the plug 18. In this case, it is expected that the reading accuracy is improved because the influence of external radio waves is small. Further, as described above, a service of printing necessary information on the printing unit 3 of the IC card 0 can be received.

The station staff is provided with a camera 12, a speaker 15, a microphone 16 and the like so that the station staff can contact the user.

In the ticket gate system of the station, as shown in FIG. 4, the train card can be recognized, and this card can be used as a ticket, and at the same time, the business operator can accurately identify the movement of the members. So that more detailed services are possible. The ticket gate panel 21 is provided with a sensor 22. When a person who passes through the ticket gate 21 has a train card, it recognizes it and checks getting on and off. The read information is processed by the information processing unit 23, and communicates with an external management server or the like via the communication unit 24. In the case of an illegal ride, the wing 25 provided at the exit of the ticket gate panel 21 is closed,
The station staff will check.

[Operation and Usage Image of Travel Support System Using IC Card] Next, the operation and usage image of the travel support system using the IC card according to the present invention will be described with reference to FIGS. FIG. 5 is a screen transition diagram schematically illustrating an example of screen transition of the travel support system using the IC card according to the present invention. FIG.
FIG. 5 is a screen transition diagram describing screen transitions described in the present embodiment in correspondence with user actions.

The operation of the apparatus will be described below with reference to FIG. 5 and FIG. (I) Service Menu First, the service menu function will be described with reference to FIG. FIG. 7 is a schematic diagram showing a service menu screen.

The service menu 100 is for the user of the IC card to specify a function to be used. By touching a menu portion of a function to be used, the user can call up the screen of the function.

In the following, the seat guide function and the hotel / inn guide function will be called.

(II) Seat Guide Function First, the seat guide function will be described with reference to FIGS.
A procedure for guiding the user will be described. FIG. 8 is a schematic diagram of a card access screen of the seat guide function. FIG.
Is a schematic diagram of a screen for guiding a route to a home (standard edition). FIG. 10 is a schematic diagram of a screen showing a detailed view of the home. FIG. 11 is a schematic diagram of a screen for communicating with station staff. FIG. 12 is a schematic diagram of a screen for guiding a route to a home (Kids). FIG. 13 is a schematic diagram of a screen for guiding a route to a home (barrier-free edition).

When the user touches the seat guide portion of the service menu 100, as shown in FIG. 8, the card access screen SC2 of the seat guide function is called up, and prompts the card terminal to recognize the train card that the user has.

Here, touching the [menu] portion 101 returns to the menu, and touching the [end] portion 102 terminates the screen. In this screen,
Whichever you select, you will return to the service menu, but if you select the [End] part 102 on the subsequent screens,
The screen returns to the seat guide card access screen SC2. The operation for each screen is as shown in FIG.

It is assumed that the accessed train card terminal is in the station premises. In that case, as shown in FIG. 9, a detailed screen SC3 up to the home is displayed to guide the user. First, the guidance message 1 is displayed in the message field.
04 appears and guides the user to go. On the screen, a map of the station premises appears, and an escalator 105c serving as the current location 105a and an intermediate destination appears. And the route 105
b will be shown in the animation.

When the user wants to see the detailed view up to the home further, he touches the [detailed view up to the home] portion 107. If you want to know the details on the home,
What is necessary is just to touch the [detailed view on the home] part 108.
If the [Details on Home] section 108 is touched, the next home details view screen SC4 is displayed.

When the user wants to know information about another reserved ticket or wants to perform an operation, he touches the [other reserved ticket] portion 110.

When the assistant of the station staff is needed, if the [talk to station staff] icon 106 is touched, a screen SC5 for talking to the station staff is displayed, so that communication with the station staff via the monitor screen can be performed. Become like

The home detailed view screen SC4 for the user to know the detailed view on the home is displayed in the format shown in FIG. In this screen, a guidance message 111 appears in the message column, and indicates the boarding entrance closest to the reserved seat. In addition, on this screen, reserved train information 112, train configuration 113, number of trains 114, direction display 115, information on a stand 116, and the like are displayed.

The home detailed view screen SC4 is displayed as a default when a train card terminal close to or on the home is accessed, in addition to being called from the detailed view screen SC3 up to the home. You should do it.

Further, when the [premise schematic view] portion 117 is touched, a screen showing a premise schematic view appears. Further, when the [in-vehicle detail view] portion 118 is touched, although not shown in the figure, a detailed view of the inside of the reserved train appears, and the user can check the seat number.

When the screen SC5 for talking with the station staff is called,
The image 119 of the station staff is displayed on the screen, and real-time dialogue with the station staff in the station staff room via the monitor is possible.
As a result, anxiety when using the user's system is relieved, and from the business side, a fine-grained service can be provided. In addition, it can be said that communication with the station staff in this way is an advantage of installing a train card terminal at a plurality of locations. This communication
A camera 12 provided in the card terminal shown in FIG. 3,
This is made possible by the speaker 15 and the microphone 16.

The display of the seat guide described above is all general. Since the personal information can be recorded on the IC card, if the display is changed, the user can use the personal information easily.

For example, assume that the card user is a child.

In this case, the child is recognized from the age information recorded on the card and a screen for children is constructed and displayed. For example, the detailed screen to the home is shown in FIG.
The detailed screen SC6 up to the home of the kids shown in FIG. This message 121 is an easy expression in Hiragana. The same applies to the touch portions 125 to 130 and the icon 124.

In addition, the guidance 122a of the current position and the sign 122c as a mark are also displayed in an easy-to-understand manner by icons, and the route 122b is slowly displayed for the child. Considering the child's comprehension and low viewpoint, the directions are not displayed at once but are displayed several times.

In addition, special consideration is required for a person with a physical disability and who is in a wheelchair or an elderly person.

Since such personal information is also recorded on this IC card, when the terminal recognizes it, for example, a detailed screen SC7 up to the barrier-free home screen shown in FIG. 13 is displayed. Here, "barrier-free" is used because a route with few obstacles is guided to the destination even in a detour.

In FIG. 9, guidance is provided by an escalator. However, since a person using a wheelchair cannot use the escalator, an elevator is displayed as a guidance target 132c from the current location 132a.

Further, a person who needs assistance can receive assistance by pressing the assistance icon 133 on the station staff or calling the station staff by using a microphone (not shown). This is also displayed in the guidance message 131.

(III) Hotel / Ryokan Guide Function Next, a function for supporting a user using a ryokan / hotel by the hotel / inn guide function will be described with reference to FIGS. FIG. 14 is a schematic diagram showing a card access screen of a hotel / inn guide. FIG.
Is a schematic diagram showing a reservation menu screen. FIG.
It is a schematic diagram which shows a reservation procedure screen. FIG. 17 is a schematic diagram showing a reservation content confirmation screen. FIG. 18 is a schematic diagram showing a directions guide screen.

When the hotel / inn guide guide function is selected from the service menu 100, a hotel / inn guide card access screen SC8 is displayed.

Here, when the card held by the card terminal is recognized, the next reservation menu screen SC9 is displayed. In the reservation menu screen SC9, the user / destination in the hotel / inn in cooperation with the business operator is displayed. Then, the available facilities are selected, and a photo and service contents of the selected facilities are displayed as a set. Therefore, a desired accommodation facility can be selected according to the message 201.

When the above selection is made, the reservation procedure screen SC1
Since 0 is displayed, it is possible to specify accommodation details such as the number of nights and the contents of meals to be used. In order to specify the number of nights, it is only necessary to touch 204a to 204c, or to touch the meal content portion 204d and select a desired one. The result of the operation is confirmed 206. If there is no mistake, the [reservation] portion 207 is touched. If there is an error, the [reset] portion 208 is touched.

On the next reservation content confirmation screen SC11, the name of the accommodation facility to be used and a picture are displayed together with the message 209. If this is all right, the user should see the [OK] part 2
By touching 12, the reservation procedure is completed. If wrong, the user selects the [cancel] part 213 and repeats the reservation procedure again.

Further, on this screen, points 211 up to the present are displayed. A point is a type of service provided by a business to a user. The more a user uses a card, the more points can be earned.
It is for giving special invitation tickets.
This has the advantage that the card user will enjoy using the card.

When a reservation is made and the user immediately goes to the hotel or inn, a destination guide screen SC12 is displayed. In addition, since hotels and inns with good services also provide a pick-up service, a current location 215a, a pick-up location 215c, and a route 215b there are displayed together with the message 214.

In order to realize the pick-up service, it is necessary that the hotel / inn is always on standby. In the case of such a hotel / inn with no room, the destination guide screen SC12 may display a route from the current location to the hotel / inn.

When accessing various information,
The corresponding [sightseeing spots around the station] part 216, [bus / taxi stand] part 217, [souvenir] part 218,
By touching [restaurant] 219, necessary information is displayed.

[Travel Support Corresponding to Places and User Conditions] In the description so far, the user has explicitly selected a necessary function from the service menu.

However, since the IC card has intelligence and the management server stores the data of each user, it is possible to support the user more finely.

First, the location of the user can be specified by accessing to which card terminal.

Assume that the user has accessed from a card terminal in a station yard, for example. Then, if the time is before the departure of the reserved train, the guide from the station premises as described so far to the seats of the train may be performed by default. Actually, it is convenient to search for a place where the card terminal is located and to access one after another so that continuous guidance can be provided. When the user accesses the card terminal at home, a home detailed diagram screen SC4 or a screen such as a timetable is displayed.

Assume that the user gets out of a ticket gate on a train and accesses a card terminal. In this case, getting on the train, coming out of the ticket gate by the ticket inspection inside the car,
The information is written as information on the management server by a ticket gate system that can recognize the card. At that time, when the user has not reserved an accommodation facility, the card terminal guides the user according to the hotel / inn guide function described above. Further, when the user has already reserved an accommodation facility, information about the bus / taxi stand or contacting the reserved accommodation facility to prompt a pick-up service is taken.

As described above, with the system using the IC card, the business operator can support the user from various angles and can provide comprehensive travel support, and the user is assured of a comfortable travel. Will be.

[0076]

According to the present invention, in an application using an IC card, the IC card can be used to purchase necessary tickets and designated seat tickets, and travel information can be provided to travelers. A travel support system using an IC card that enables comprehensive support for travel by making it possible to make reservations and use of accommodation facilities such as hotels and inns in a timely manner. , A travel support method can be provided.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a travel support system using an IC card according to the present invention.

FIG. 2 is a schematic diagram showing a structure of an IC card.

FIG. 3 is a schematic diagram showing a structure of an IC card terminal.

FIG. 4 is a schematic diagram showing a ticket gate system that can use an IC card.

FIG. 5 is a screen transition diagram schematically showing an example of a screen transition of the travel support system using the IC card according to the present invention.

FIG. 6 is a screen transition diagram in which screen transitions described in the present embodiment are described corresponding to user actions.

FIG. 7 is a schematic diagram showing a service menu screen.

FIG. 8 is a schematic diagram of a card access screen of a seat guide function.

FIG. 9 is a schematic diagram of a screen for guiding a route to a home (standard edition).

FIG. 10 is a schematic diagram of a screen showing a detailed view of a home.

FIG. 11 is a schematic diagram of a screen for communicating with station staff.

FIG. 12 is a schematic view of a screen for guiding a route to a home (Kids).

FIG. 13 is a schematic diagram of a screen for guiding a route to a home (barrier-free edition).

FIG. 14 is a schematic diagram showing a card access screen of a hotel / inn guide.

FIG. 15 is a schematic diagram showing a reservation menu screen.

FIG. 16 is a schematic diagram showing a reservation procedure screen.

FIG. 17 is a schematic diagram showing a reservation content confirmation screen.

FIG. 18 is a schematic diagram showing a directions guide screen.

[Explanation of symbols]

0 ... IC card, 1 ... IC, 2 ... antenna section, 3 ... printing section, 10 ... IC card terminal, 11 ... display section, 1
2 ... camera, 14 ... weak radio wave, 15 ... speaker, 16
... microphone, 17 ... leader / writer section, 18 ... insertion slot, 21 ... gate panel, 22 ... sensor, 23 ... information processing section, 24 ... communication section, 25 ... wing.

Continued on the front page (72) Inventor Tsutomu Hatakeyama 1-280 Higashi Koigakubo, Kokubunji-shi, Tokyo Inside Design Laboratory, Hitachi, Ltd.

Claims (12)

[Claims] 1. A travel support method using an IC card, wherein a map is output to an IC card terminal accessible by the IC card, and a destination, a current location, and a route between them are displayed on the map.
Alternatively, a travel support method using an IC card, wherein a route to an intermediate destination to reach a destination is displayed to guide an IC card user. 2. The travel means of travel is a railroad, wherein the map is a station guide map, a train platform, and a seat guide map of a train, and guides to a seat of a train to be used. Travel support method using the described IC card. 3. The IC card is capable of storing personal information, and when guiding, displays a route based on age and disability information included in the personal information. A travel support method using the IC card according to any one of claims 1 and 2. 4. The communication system according to claim 1, wherein said IC card terminal can communicate with a station staff.
A travel support method using any of the described IC cards. 5. The travel support method using an IC card according to claim 1, wherein a ticket and a reserved seat ticket can be purchased with the IC card. 6. A reservation / usable accommodation facility is displayed on the IC card terminal, and the reservation / reservation of the displayed accommodation facility is displayed from the IC card terminal.
The travel support method using the IC card according to any one of claims 1 to 5, wherein the travel support method is enabled. 7. A travel support method using an IC card, wherein a user who accesses the IC card terminal, a computer which manages system information, or a situation of an IC card user who records the IC card itself is used. A travel support method using an IC card, wherein information required by the user is estimated and the content of the guidance is changed. 8. A recording medium for recording a computer program for executing the travel support method using the IC card according to claim 1. 9. A travel support system using an IC card, comprising: an IC card terminal; and a computer for managing system information, wherein the IC card terminal and the computer for managing the system information are connected by a communication line. A map is output to an IC card terminal capable of exchanging information and allowing the IC card to access the IC card terminal, and arriving at a destination, a current location, a route therebetween, or a destination. A travel support system using an IC card, which guides an IC card user by displaying a route to an intermediate destination. 10. A travel support system using an IC card, comprising: an IC card terminal; and a computer for managing system information, wherein the IC card terminal and the computer for managing the system information are connected by a communication line. It is possible to exchange information, and depending on the location of the accessed IC card terminal, the computer managing the system information, or the situation of the IC card user recorded on the IC card itself, A travel support system using an IC card, which estimates information to be changed and changes the content of the guidance. 11. A travel support system using an IC card according to claim 9, further comprising means capable of printing on the surface of the IC card. 12. The travel support system using an IC card according to claim 9, further comprising a ticket inspection means for automatically performing a ticket inspection using the IC card.