JPH11143952A - Transaction information center device, customer device and store device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable every store to obtain various types of share information and also to effectively distribute its sales promotion information by collecting the customer transaction information on plural stores which are competing with each other in a fixed area and the housekeeping book information on plural customers of a fixed area to produce various statistic manipulation data and returning these data to an information source store as the marketing information. SOLUTION: When a customer purchases a commodity, this transaction information is recorded to a transaction information file 25 of a store device 2 and then turned into the customer transaction information by a transaction information production means 24. This transaction information is automatically uploaded onto a transaction information center device 3. The device 3 collects the obtained transaction information into a transaction information data base 31, and a store information production means 32 produces the sales share information based on the base 31 and supplies the share information to the device 2 of every contracted store member. The device 3 also collects the transaction information stored in the base 31 for every contracted customer via a housekeeping book production means 35 and produces the daily housekeeping book information on every contacted customer.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a device used in a transaction information system having a transaction information center for connecting a store such as a mass store, a department store, a retail store, and a customer to each other to provide a transaction information service. This system includes a customer device owned by a customer, a store device installed in a store, and a transaction information center device installed in a transaction information center, and these are connected by a communication line. With this system, the transaction information center provides an automatic household account book entry service and a household account book diagnosis service to customers, and a service to provide share information and the like to stores.

[0002]

2. Description of the Related Art Heretofore, in each store, POS information has been individually or collectively analyzed between chain stores, and marketing has been carried out to ascertain top selling products, regional trends, relationships with date and time, and the like. For example, a headquarters linking chain stores has a transaction information center, which collects transaction information from each chain store and analyzes top-selling products and share status between chain stores. FIG. 11 shows a relationship between a conventional transaction information center device and a store device in comparison with the principle diagram of the present invention in FIG.

In FIG. 11, in a conventional store apparatus 102, transaction information from a POS terminal or the like is stored in a transaction information file 2.
5 is transmitted to the transaction information center apparatus 103 by the upload means 22. This transmission may be performed in real time each time a transaction occurs, or may be performed in batches at regular time intervals. In the transaction information center apparatus 103, the transaction information is received by the communication means 38 and stored in the transaction information database 131 at regular intervals. Here, an example is shown in which the transaction information collecting means 133 updates the database every day.

[0004] The transaction information center apparatus 103 creates various marketing information based on the transaction information database. As part of this, in this example, the shop information creating means 132 uses the merchandise information of each shop or the transaction The sales share information for each time zone is created and sent to each store. The store device 102 receives this by the download means 21 and stores it in the share information file 123.

[0005] However, in this case, the share information obtained is only between chain stores, and the share status with other stores competing in the region is unknown. Further, in many cases, there is no information on the customer in the transaction information, and it is not possible to grasp the repeat status of the customer in the own store. As described above, it is difficult to grasp marketing information such as relationships with other stores and the share of each product in the region, and the only way to obtain it is to rely on laborious sampling such as questionnaires at stores or customer visits Was.

Conventionally, in order to distribute a DM at a store, a great deal of labor has been required to select an effective distribution destination and to manage the effects after distribution. In addition, in the past, when creating a household account book, a customer had to input a posting to the household account book from shopping information such as a receipt. For this reason, there was a risk of inaccuracy in entry of the household account book due to a transcription error or a lost receipt. In addition, a portable medium for inputting shopping information or carrying a terminal is conceivable, but the trouble of inputting does not change. Further, in Japanese Patent Laid-Open No. 1-120665, there is a method of transmitting shopping information from a store terminal to a customer terminal via a line. FIG. 12 shows the relationship between such a conventional store apparatus 102 and customer apparatus 101 in comparison with the principle diagram (FIG. 1) of the present invention.

The conventional store device 102 refers to the customer master 26, retrieves transaction information with the contracted customer from the transaction information file 25, creates it in a predetermined format by the household account information creating means 124, and uploads it. 122
To the customer device 101. The customer device 101 receives this by the download unit 111 and stores it in the household account book file 113. Information such as expenditures at stores other than the contract is added from the household account book confirmation adding means 114 to complete the household account book.

However, in such a conventional system, it is necessary for a customer to individually contract with each store and collect shopping information sent individually from each store in a household account book. Further, in the conventional household account book, when the user wants to refer to the data of previous shopping, he can only refer to the date, the name of the item, and the amount of money, and cannot obtain detailed information such as the quality and specification. Linking and inputting such information when entering a household account book required a great deal of labor.

[0009]

As described above, the prior art has a problem that a great deal of labor is required in managing a household account book of a customer and marketing a store.

In view of the above, the present invention consolidates customer transaction information of a plurality of stores having a competitive relationship in a certain area and household account book information of a plurality of customers in a certain area, creates various statistical processing data, and Means for returning to the source store as marketing information, means for automatically filling in customer's shopping information in the customer's household account book, means for automatically creating a household account book linked to the quality and specification information for products on the household account book, and stores It is an object of the present invention to provide a means for easily transmitting sales promotion information to an effective distribution destination easily and automatically obtaining the effect measurement information.

[0011]

The above object is achieved by a transaction information system configured as described below. FIG. 1 shows the overall configuration of a group of devices constituting the transaction information system of the present invention. As shown in the figure, the apparatus of the transaction information system of the present invention generally includes a plurality of customer apparatuses 1 owned by a plurality of customers, a plurality of shop apparatuses 2 generally installed in a plurality of stores, and a transaction installed in a transaction information center. There are three types of information center devices 3.

The transaction information center device 3 includes a communication unit 38 for transmitting and receiving information to and from the customer device 1 and the store device 2, a transaction information collection unit 33 for receiving transaction information from the store device 2 via the communication unit 38, A household account book information collection unit 37 for receiving household account book information, which is a household account total for each fixed period, from the device 1 via a communication unit 38; a transaction information database 31 for accumulating the received transaction information and household account book information;
Based on the customer identifier included in the received transaction information, the corresponding household account information is created for the corresponding customer device 1 and the communication means 38
, And statistical information processing of the transaction information database 31 to create store-specific information such as sales share information of the store for each fixed period, and the store device 2 via the communication unit 38. , And statistically processes the household account information received from the plurality of customer devices 1, creates household account diagnostic information for the customer, and transmits the diagnostic information to the customer device 1 via the communication unit 38. If the household account book diagnosis information creating means 36 cannot receive household account book information from the customer device 1 even after a certain period of time,
A customer notification information creating unit 34 that creates customer notification information that urges the customer device 1 to transmit household account information and sends the information through the communication unit 38 is provided.

The store apparatus 2 includes a transaction information file 25 for storing transaction information with a customer, transaction information creation means 24 for creating transaction information for a customer household account using at least the transaction information, Upload means 22 for transmitting transaction information to transaction information center apparatus 3, download means 21 for receiving store information such as share information transmitted from transaction information center apparatus 3, and share information file 23 for storing the share information. And a product master 27 having product specification attribute information, a sales promotion master 28 having sales promotion information such as a notice on store campaign planning, and a customer master 26 having customer attributes and personal computer communication addresses. .

The customer device 1 includes a download unit 11 for receiving household account information and household account diagnosis information transmitted from the transaction information center device 3, and a household account book for storing a household account data portion of the received household account information. File 13;
Check the product specification file 15 that accumulates the product specifications included in the received household account information, the notification file 16 that accumulates campaign information from stores included in the received household account information, and confirm the contents of the household account file. A household account book confirmation adding means 14 for the customer to additionally input the household account book and to create household account information which is a household account total for a certain period; and the household account file information from the household account file 13 to the transaction information center device 3. It has an uploading unit 12 for transmitting and a diagnostic information file 17 for storing household account book diagnostic information received from the transaction information center device 3.

[0015]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described in detail with reference to the accompanying drawings. FIG. 1 is a system configuration diagram showing one embodiment of the present invention. The plurality of customer devices 1 are personal computer communication terminal devices which are usually located at the customer's home and are connected to the transaction information center device 3 also serving as a personal computer communication center via a line. The plurality of store devices 2 are usually personal computer communication terminal devices which are located at the store front and are also connected to the transaction information center device 3 which also serves as a personal computer communication center.
The store apparatus is often connected to a sales information management system such as a POS information system.

The transaction information center apparatus 3 is connected to the customer apparatus 1 and the shop apparatus 2 by personal computer communication through communication means 38 having a personal computer communication center function.
In the present embodiment, the case where the transaction information center apparatus 3 has a personal computer communication center function is exemplified, but the present invention can be realized even when an independent personal computer communication center exists separately. Also, instead of personal computer communication, what is called WAN
(Wide area network) connection may be used.

In FIG. 1, a customer, a store, and a transaction information center make a contract to become members of the transaction information center based on a three-party contract. The outline of the information transmitted and received between the three parties using electronic mail will be described.

First, a customer purchases a product at a store.
The transaction information is recorded in the transaction information file 25 of the shop device 2, created as transaction information of the customer by the transaction information creation means 24, and automatically uploaded to the transaction information center apparatus 3 by the upload means 22 of the shop apparatus.

At this time, the transaction information creating means 24 can add the information from the product master 27 or the sales promotion master 28 in addition to the transaction information to obtain the transaction information. This is for providing the customer with information on product attribute specifications and campaign notices linked to the customer's household account book.

The transaction information center device 3 accumulates the transaction information obtained by the transaction information collecting means 33 in the transaction information database 31 and, based on this database, the store information creating means 32 divides by area, customer, By product,
Sales share information for each date and time is created, and a service of providing the share information is provided to the store apparatus 2 of the contracted store member via the communication means 38 at the time of closing the contract every month. The download means 21 of the shop device 2 receives this and stores and accumulates it in the share information file 23.

Further, the transaction information center apparatus 3 collects the transaction information in the transaction information database 31 for each contract customer by the household account information creating means 35 and creates daily household account information for each contract customer member. At this time, if the transaction information database 31 includes, in addition to the transaction information, the product attribute specification information of the transaction product or the campaign information such as related bargain information, these are also calculated in the daily household account book. The information is transmitted to the customer device 1 via the communication means 38 in a form linked to the information.

The download means 11 of the customer device 1 automatically receives the daily household account information, automatically fills in the household account file in the household account file 13, and if there is product attribute specification information linked to the household account book, Is written in the product specification file 15, and if there is campaign information, it is written in the notification file 16, so that a household account book that can easily see these is obtained. In other words, the household account book referred to here is a household account book that can be linked to a window showing specification information such as calories and performance of related purchased commodities and campaign information as appropriate in addition to a normal cash accounting event.

Further, the customer member inputs shopping and expenditures at the non-member store by the household account book confirming and adding means 14, and completes the household account book of the household account file 13. Then, the uploading unit 12 of the customer device 1 automatically transmits the household account book information of the customer to the transaction information center device 3, for example, on a monthly basis, so that the transaction information center device 3 transmits the household account information collection unit 37 via the communication unit 38. , And adds it to the transaction information database 31.

The household account book diagnosis information creating means 36 statistically processes the household account book information accumulated in the transaction information database 31 and compares this with the customer's household account book information, thereby obtaining the household account book diagnostic information of the customer. It is created and transmitted to the customer device 1 via the communication means 38 every month, for example. Also, if the household account information cannot be received from the contract customer device 1 even after the specified date, the transaction information center device 3 creates a reminder notice to the customer device 1 by the customer notification information creating means 34, Dispatch via 38.

The above operation is further divided into the operation of each device, and will be described in detail with reference to the flowcharts of FIGS. 2 to 4 and the data structure examples of FIGS. FIG. 2 is a processing flowchart of the customer device 1. The customer device 1 may be activated by automatic power-on at a fixed time during the night, or by manual power-on by the user (step S1). In the former case, the purpose is to acquire daily household account book information from the transaction information center device 3, and the process proceeds to step S2. The latter case is a case where the user adds and checks the household account book, and the process proceeds to step S12.

In step S2, the download means 11 of the customer device connects to the transaction information center device 3 also serving as a personal computer communication center. In step S3, the customer has negotiated with the transaction information center to transmit a household account book at the end of each month, and the uploading means 12 of the customer device 1 determines whether or not the current day falls on that day. Proceed to S11.

If it is not the designated date, the process proceeds to step S4,
The download unit 11 of the customer device 1 downloads daily household account information from the transaction information center device 3. This is realized by receiving an unread e-mail, and corresponds to selecting the one whose source is the transaction information center apparatus 3 and whose title is daily household account information. Although not explicitly described in the present flowchart, when the household account book diagnosis information is received by other received mail, it is stored in the diagnosis information file 17. The line connection with the transaction information center device 3 is also disconnected in this step S4.

FIG. 5A shows the data format of the daily household account book information thus acquired. The general format of the message is "customer information cr", in which each tag separates information between the <daily household account information> tag and the <end of daily household account information> tag.
Transaction date cr number cr household account record ... ". cr indicates a line feed code. Customer information is further described as "<
Customer> cr Member number / Member name (last name) / Member name (First name) / Gender / Age / District code / District name / E-mail address c
r ”field. “/” Is a field delimiter. Similarly, the nnth value of the household account record is represented by “<#nn> cr transaction time / store code @ store name / product code @ product name / unit price / quantity / amount cr”. When the product specification information is added, the product specification text of an arbitrary line is inserted after <#nn product specification>. In the case of adding notice information, notice text on an arbitrary line is inserted after <#nn notice>.

Next, in step S5, the received daily household account information shown in FIG. 5A is converted into a format, written in the household account file 13, and updated. In this way, it is possible to eliminate the labor involved in conventionally performing the transfer input to the household account book from shopping information such as receipts, and the possibility of inaccurate household account book input due to a transcription error or a lost receipt.

FIG. 6 shows an example of the data structure of the household account book file. Item 001 of the event date corresponds to the transaction date of the received daily household account book information message in FIG. Spending item 00
The three items are generally plural, and only the number indicated by the <number> tag of the received daily household account book information message in FIG. The income item 002 is generated by the customer by the household account book confirmation additional recording means 14 as appropriate. Also,
The customer can also add expenditures for shopping at the non-member store by the household account book confirming and adding means 14 as appropriate, so that the expenditure item 0 is added.
Created in section 03. At the end of the month, the household account book confirmation adding means 14 creates household account information of items 004 to 007 based on these information.

In this data structure, the additional information 1 flag of the expenditure detail 04-02 in the expenditure item 003 is shown in FIG.
This corresponds to the <#nn product specification> tag in (a), and indicates that attribute specification information of the product exists. The additional information 2 flag of the expenditure details 04-03 in the expenditure item 003 is shown in FIG.
Corresponding to the <#nn news> tag, indicating that there is news information on the product.

In step S6, it is determined whether or not the additional information 1 flag has been set. If it has been set, the product specification file 15 is updated in step S7. That is, the product information in the daily household account book information is taken out and written into the product specification file 15, and the link address is set to the additional information 1 pointer on the household account book file 13. In the example of FIG. 5A, the additional information 1 flag is set due to the presence of the <# 01 product specification> tag, followed by the product attribute specification “manufactured by Santo, size M, white”
Is written in the product specification file 15, and the pointer number "S2864975" is set in the "additional information 1 pointer" of the expenditure statement 04-12 in FIG.

Similarly, in a step S8, it is determined whether or not the additional information 2 flag is set. If the flag is set, the notification file 16 is updated in a step S9. That is, the notification information in the daily household account book information is extracted and written into the notification file 16, and the link address is set to the additional information 2 pointer on the household account file 13. FIGS. 7A and 7B show data structures of a product specification file and a notification file, respectively. When the above is completed, the customer device 1 automatically turns off the power in step S10 and ends the processing.

On the other hand, if it is determined in step S3 that the current day is the designated household account book upload date, the process proceeds to step S11, where the uploading unit 12 of the customer device reads the household account book information from the household account file 13 shown in FIG. It is taken out, converted into the format shown in FIG. 5C, and transmitted to the transaction information center device 3 through PC communication.

Returning to the beginning, if the user turns on the power manually at the beginning in step S1, the household account book confirmation appending means 14 is activated, the household account file 13 is displayed on the screen, and it is necessary to add the household account book to the user. It is confirmed whether or not it is (step S12). At this time, the household account book confirmation appending means 14 highlights the product name of the household account book in accordance with the additional information 1 flag on the household account file 13, so that the customer knows that the product specification information exists, and clicks on this. By doing so, the product specification file 15 is searched and the corresponding product specification is displayed.

Further, the household account book confirming and adding means 14 displays a notice mark icon in the corner of the screen corresponding to the additional information flag 2 on the household account file 13, and when the icon is clicked, the notice file 16 is searched and the corresponding campaign is displayed. Information is displayed. After confirming these, the customer determines in step S13 whether the household account book needs to be added. If there are expenses such as shopping at non-member stores or payment status, it is necessary to add them. These are input in step S14, and the household account book is completed. At the end of the month, the end of the month is closed in step S14, and the household account book information having the structure already described with reference to FIG.

Next, the operation of the shop apparatus 2 will be described with reference to the processing flowchart of the shop apparatus 2 of FIG. 3 and the data structure of FIG. In the store, transactions with customers are performed. This is typically over-the-counter purchase, but may be online purchase or e-commerce. In the case of a transaction with a member customer, it is assumed that transaction information linked to the member customer information is prepared in the transaction information file 25, for example, by reading the customer member card into a store POS terminal. FIG. 8A shows an example of the data structure of the transaction information file 25 prepared as described above. In this example, it is composed of items of transaction date, transaction time, customer code, customer name, product code, product name, product unit price, transaction quantity, and transaction amount.

The store apparatus 2 is automatically turned on at a fixed time during the night (step S21), and the transaction information creation means 24 refers to the customer master 26 of the transaction information of the day and extracts only the transaction information with the contract member customer. Based on this, transaction information for the customer is created. In this example, the information such as the location and e-mail address of the customer is stored in the data structure of the customer master shown in FIG.
In the case of having the transaction information file data structure of (a), the customer master is unnecessary.

At this time, the transaction information creating means 24 responds to the product master 2 for the customer transaction which needs to add the product information among the transaction information based on the preset instruction.
7 is linked to the merchandise information, and for customers who need the campaign information, the campaign information is linked from the sales promotion master 28 to edit the uploading customer data.

The data format of the transaction information created in this manner is as shown in FIG. The general form of the message is similar to that of FIG. 5A, but here is the form of a household account record viewed from the store. That is,
This is a message that inserts “Store information cr Transaction date cr Number of households cr Household account record ...” with information separated by each tag between the <Transaction information> tag and the <Transaction information end> tag, and the store information further includes "<Store> cr Store member number / Store name / District code /
It consists of a field of “District name / E-mail address cr”, and the value of the nnnth record of the household account record is “<#nnn> cr
Transaction time / Customer code @ Customer name / Product code @ Product name /
Unit price / quantity / amount cr ”.

If the product specification information is added, an optional line of product specification text is inserted after <#nnn product specification>, and if the notification information is added, an optional line notification follows <#nnn information>. Figure 5 shows the structure where the text is inserted
Same as (a). In this example, product specifications such as the manufacturer are added to the product gentleman polo shirt from the product master data in FIG. 8C, and campaign information such as summer fair is attached from the example of the sales promotion master data in FIG. 8D. Have been.

In step S23, the uploading means 22 of the store device connects to the transaction information center device 3 which also serves as a personal computer communication center. In the next step S24, the uploading means 22 of the store device transmits the transaction information created in the previous step S22 as an e-mail addressed to the transaction information center device 3.

Next, in step S25, the download means 21 of the store device checks whether there is any unread mail in order to view the store information from the transaction information center device 3. The store information is information that is useful for marketing or the like, which the store contracts with the transaction information center and receives periodically. In this embodiment, as an example, it is assumed that monthly share information is set as store information. The monthly share information is sales share information, such as by region, by customer, by product, and by date and time, created by statistically processing the transaction information database for each fixed period in which the transaction information center device 3 contracts with the member store. This will be described later. Normally, monthly share information is uploaded every month on the day specified in the contract, so there is no need to check every day as in this example. If there is unread monthly share information, the download unit 21 of the store device downloads this in step S26 and stores it in the share information file 23. When the above processing is completed, the shop apparatus 2 disconnects the line connection with the transaction information center apparatus 3 in step S27, turns off the power automatically, and ends.

Next, the processing of the transaction information center device 3 will be described using the processing flowchart of the transaction information center device 3 of FIG. 4 and the data structure of FIGS. The transaction information center device 3 waits for the transaction information from the store device 2 and the household account information from the customer device 1 to arrive. Since these are received in the form of e-mail, the communication means 38 of the transaction information center device 3 first checks in step S31 whether there is any unread mail. If there is an arrival mail, it is determined whether it is transaction information or household account information by examining the sender and the title.

The transaction information among the unread mails is read by the transaction information collecting means 33 in step S32,
In step S34, based on this, the transaction information database 3
Update 1 Similarly, the household account book information collection unit 37 reads the household account book information among the unread mails in step S33, and updates the transaction information database 31 based on the read account information in step S34.

As described above, the data format of the transaction information received by the transaction information center device 3 is shown in FIG.
This is the format shown in FIG. Further, the data format of the household account book information is the format of FIG. As illustrated in FIG. 9, the data structure of the transaction information database is such that the major item 001 is transaction information and the item 002 is household account information. In the example of FIG. 9, information such as a location code of a customer or a store or an e-mail address is included.
The design may be separated and separately provided as a customer member master and a store member master.

In step S35, the household account book information creating means 3
5 sorts the household account information for each customer by using the customer code of the item 01-07 from the major item 001 of the transaction information database 31 as key, and creates the data format of FIG. At this time, the transaction information database 3
Check the sent flag of the transaction description item No. 01, collect only the unsent data including the customer, create one mail, send it to the customer device 1 via the communication means 38, and then send the transaction information database Is set.

Next, in step S36, it is determined whether or not the current day is a designated date for performing monthly processing for stores, and if so, in step S37, the store information creating means 32 creates monthly share information and sets the communication means 38 to Send an e-mail to the relevant store via the Internet. Broadcasting is also possible for stores with the same designated date and the same shared information content.

The monthly share information is a region-by-region, customer-by-product, product-by-region, etc. created by statistically processing the transaction information database at regular intervals when the transaction information center device 3 contracts with the member store.
This is sales share information by date and time. That is, a record corresponding to the transaction date field value (the item 01-01 of the transaction statement in FIG. 9) is extracted from the transaction information database 31,
By store area code (Section 01-05), by customer area code (Section 01-10), and by product code (Section 01-1)
By summing up transaction amounts by transaction date (item 2) and by transaction date (item 01-01), respective share information is calculated.

FIG. 10A shows an example of the format of monthly share information for each store area of a product group whose product code starts with 1001-. This example shows that the district share of the district code 143 is 2.2% of the entire area. In addition, customer share trends obtained by statistically processing the household account information of the large item 002 in FIG. 9 are added to the share information at the back as shown in FIG. 10 (a), and market conditions including transactions at non-member stores are added. I understand.

When such share information is received, the P
By using this information together with the OS information, the store can obtain marketing information such as relationships with other stores and market share by product,
Alternatively, it is possible to grasp the repeat situation of the customer of the own shop, and it is not necessary to rely on laborious sampling such as a shop front or a customer visit questionnaire as in the related art. In addition, the store can grasp the change of the share information as the effect measurement information by comparing it with the sales promotion information attached to the store.

Next, in step S38, it is determined whether or not the current day is the designated date of the monthly processing for the customer. If so, the transaction information database 31 is checked in step S39, and the corresponding household account book information from the corresponding customer exists. Find out if. If the desired household account information exists, in step S40, the household account diagnosis information creating means 36 calculates the deviation of the household account information from the overall average, and sends it to the customer via the communication means 38 by e-mail. . That is, with respect to the household account book information accumulated in the transaction information database 31 in the data structure of the large item 002 in FIG. 9, the average value of each item in the corresponding month is obtained, and the average value of the respective items is obtained. The household account book diagnosis information is created by indicating the difference between.

FIG. 10B shows an example of household account book diagnosis information. For example, in this example, the total expenditure of the customer is 94 on average.
%, But it can be seen that in the case of the expense item 01, it exceeds the average and is 108%. If the desired household account information does not exist, in step S41, the notification information creating means for customer 34 sends a reminder e-mail to the customer to notify that the household account information has not arrived in FIG. 10 (c). , And sends it out via the communication means 38.

[0054]

As described above, according to the present invention, the store can obtain various types of share information and can effectively distribute sales promotion information. In addition, the customer can automatically fill out the household account book, obtain related product specifications and campaign information, and obtain periodic household account book diagnosis information.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a transaction information system according to an embodiment of the present invention.

FIG. 2 is a processing flowchart of a customer device.

FIG. 3 is a processing flowchart of a store device.

FIG. 4 is a processing flowchart of the transaction information center device.

[Figure 5] Data format of various household account information

Fig. 6 Data structure of household account book file

FIG. 7 is a data structure of a file of a customer device.

FIG. 8 is a data structure of a file of a store device.

Fig. 9 Data structure of transaction information database

FIG. 10 is a data format of information transmitted from the transaction information center device.

FIG. 11 shows a relationship between a conventional transaction information center device and a store device.

FIG. 12 shows a relationship between a conventional store device and a customer device.

[Explanation of symbols]

 1 Customer Equipment 2 Store Equipment 3 Transaction Information Center Equipment 11 Customer Equipment Download Means 12 Customer Equipment Upload Means 13 Household Account File 14 Household Account Confirmation Addition Means 15 Product Specification File 16 Notification File 17 Diagnostic Information File 21 Store Equipment Download Means 22 Store device upload means 23 Share information file 24 Transaction information creation means 25 Transaction information file 26 Customer master 27 Product master 28 Sales promotion master 31 Transaction information database 32 Store information creation means 33 Transaction information collection means 34 Customer notification information creation means 35 Household account book information creation means 36 Household account book diagnosis information creation means 37 Household account book information collection means 38 Communication means

Claims (9)

[Claims] 1. A transaction information center device connected to a plurality of store devices and a plurality of customer devices via a line, a transaction information collecting means for receiving transaction information from the plurality of store devices, Household account book information collecting means for receiving account information, household account book information creating means for creating household account information corresponding to the customer from the customer identifier included in the transaction information, and the received transaction information or household account information. A transaction information center device comprising: a store information creation unit for creating information for a store by performing statistical processing. 2. A download means for receiving transaction information corresponding to each customer from a transaction information center device for managing transaction information transmitted from a plurality of store devices, and a customer confirming and adding contents of the received transaction information. A customer device comprising: a household account book confirming and adding means for inputting and storing in a household account file; and an upload means for transmitting household account information from the household account file to the transaction information center device. 3. A household account book diagnostic information creating means for statistically processing household account book information received from a plurality of customers and creating household account diagnostic information for each customer.
The transaction information center device described. 4. A notification information creating means for a customer for creating a notification information for a customer for urging the customer to transmit the household account information when the household account information cannot be received from the customer even after a predetermined period has elapsed. The transaction information center device according to claim 1, wherein: 5. A store apparatus for providing transaction information to a customer, comprising: a product master having specification attribute information of a product; a transaction information creating means for creating upload data in which the product specification attribute of the product is added to the transaction information; Store device characterized by having. 6. A store apparatus for providing transaction information to a customer, comprising: a sales promotion master having sales promotion information; and transaction information creating means for creating upload data obtained by adding sales promotion information to the transaction information. Store equipment characterized by the following. 7. A recording medium for recording a program for causing a computer to execute a function of a transaction information center device connected to a plurality of store devices and a plurality of customer devices via a line, wherein the transaction information is transmitted from the plurality of store devices. , A household account information collection unit that receives household account information from a plurality of customer devices, and a household that creates relevant household account information for the customer from a customer identifier included in the transaction information. A computer-readable recording medium storing a program, which realizes book information creating means, and store information creating means for creating the shop information by statistically processing the received transaction information or household account information. . 8. A recording medium storing a program for causing a computer to perform the function of a customer device, wherein the transaction information corresponding to each customer from a transaction information center device managing transaction information transmitted from a plurality of store devices. Downloading means for receiving the transaction information, the customer confirming the contents of the received transaction information, making the additional information input and storing it in the household account file, A computer-readable recording medium that records a program that realizes upload means for transmitting the program to a computer. 9. A recording medium on which a program for causing a computer to perform a function of a store apparatus for providing transaction information to a customer is recorded, and the transaction information is included in the transaction information based on a product master having specification attribute information of the product. A computer-readable recording medium on which a program is recorded, which realizes transaction information creating means for creating upload data by adding a product specification attribute.