JPH10320457A - Method and system for managing operation and sales and storage medium for storing operational and sales management program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To attain the reduction of time and labor to combine individual products and register set products by referring to order history information and at the same time combined multiple products numbers of which are ordered and extracting the set products. SOLUTION: A product information storage means 10 stores information on a sales dealer, an operation dealer and products dealt with by these two. A simultaneous order product extract means 20 extracts products simultaneously ordered by the same orderer and history information on the number of products out of the product information storage means 10. A set products selection means 30 combines multiple products which are frequently ordered and extracts set products on the basis of the history information extracted by the simultaneous order product extract means 20. This set products selection means 30, at the time of extracting the set products, refers to the history information extracted by an operator using the simultaneous order product extract means 20, combines multiple products, extracts the set products and, from the history information extracted, extracts combinations of the set products on the basis of conditions for extracting the set products.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation / sales management method and apparatus, and a storage medium storing an operation / sales management program. Operation and management of operations and sales in the reservation reception system
The present invention relates to a sales management method and apparatus, and a storage medium storing an operation / sales management program.

[0002] More specifically, the reception of orders for sales and purchase reservations of information and goods, and the reception of concerts and plays, etc., via communication lines such as public telephone networks, dedicated communication networks, personal computer communication networks, the Internet, and LANs. Acceptance of orders related to sales and purchase reservations of viewing tickets for events at hotels and inns, and sales and purchases of tickets for accommodation and vehicles at hotels and inns, and orders for use reservations for these facilities and vehicles. The present invention relates to an operation / sales management method and apparatus for combining these products into a package for sale when performing reception and the like, and a storage medium storing an operation / sales management program.

[0003]

2. Description of the Related Art Conventionally, sales through communication lines or
In the online sales / reservation reception system where reservations are accepted, registered products are directly sold or subject to reservation reception. As a function of an operation / sales management device for managing operations and sales. , Does not have the function to set. However, in recent years,
With the spread of the Internet, sales via a communication line or reception of reservations have become active, and it has become necessary to provide products in various forms.

[0004]

However, in order to reduce the time and effort for customers to purchase or make reservations for individual products in such an environment, products that are frequently ordered at the same time are set. Although it is necessary to provide such a product, there is a problem that it takes a lot of time and labor to select a combination of products suitable for setting from a large number of products and to register the combination again as a set product.

SUMMARY OF THE INVENTION The present invention has been made in view of the above points, and in an operation / sales management having a set function, an operator, a sales company, or both of them can select products suitable for set from a large number of products. It is an object of the present invention to provide an operation / sales management method and apparatus capable of reducing a large amount of time and labor required for selecting a combination and registering it as a set product, and a storage medium storing an operation / sales management program. .

[0006]

FIG. 1 is a diagram for explaining the principle of the present invention. In the present invention, the merchandise handled by the seller, the operator, or both is registered, and the management of the operation and sales of the merchandise is performed in an online sales / reservation reception system that performs sales or reservation reception via a network. In the operation and sales management method to perform, in the products handled by the seller, the operator, or both,
Products ordered simultaneously from the same orderer and the number of the products are registered as order history information, and a set product is extracted by referring to the order history information and combining a plurality of products ordered in large numbers at the same time.

Further, according to the present invention, when extracting a set product based on the order history information, the operator refers to the order history information, selects the stored simultaneously ordered product, and selects the selected product. A set product is extracted by combining a plurality of products. Further, in the present invention, when extracting a set product based on the order history information, a combination of the set products is extracted based on a predetermined condition for extracting the set product.

Further, according to the present invention, a condition for extracting a set product is registered, and a combination of the set products is extracted by collating with the order history information. Further, the present invention enables the combination of the extracted set products to be changed as appropriate. FIG. 2 is a diagram illustrating the principle of the present invention. The present invention relates to an online sales / reservation reception system having means for registering products handled by a seller and / or an operator or both, and means for receiving sales or reservation via a network. A management device,
A merchandise information storage means 10 for storing information on merchandise handled by a seller and / or an operator, and a simultaneous order for extracting from the merchandise information storage means 10 products ordered simultaneously by the same orderer and history information on the number of merchandise. Product information extraction means 20
And a set product selection unit 30 for extracting a set product by combining a plurality of products ordered in large numbers simultaneously from the history information extracted by the simultaneous order product information extraction unit 20.

Further, the above-mentioned set product selection means 30 comprises:
When extracting a set product, the operator includes means for extracting a set product by combining a plurality of products with reference to the history information extracted by the simultaneous order product extraction means.
The set product selection means 30 includes means for extracting a combination of set products from the history information extracted by the simultaneous order product information extraction means 20 based on predetermined conditions for extracting the set products. .

[0010] Further, the above-mentioned set product selection means 30 comprises:
A condition accumulating means for accumulating conditions for extracting set products, and a means for extracting a combination of set products with reference to the conditions of the condition accumulating means are included. Further, the present invention further includes a product combination updating unit that can appropriately change the combination of the set products extracted by the set product selection unit 30.

Further, the present invention provides a set product selecting means 30.
Includes a sorting unit for sorting the history information extracted by the simultaneous order product extraction unit 20 in the descending order of the number of simultaneous orders, and a unit for selecting a product of a set product from the leading information in the sorting unit. The present invention provides a simultaneous ordering product information extraction for extracting history information of products and the number of products ordered by the same orderer simultaneously from a product information storage means for storing information of products handled by a seller and / or an operator. And a set product selection process of extracting a set product by combining a plurality of products ordered in large numbers from the history information extracted in the simultaneous order product information extraction process.

As described above, according to the present invention, when an operator, a distributor, or both support the operation of registering a set product by combining products registered by a single or a plurality of sellers. In the past, the system displays information on combinations of products ordered by customers at the same time, and furthermore, when registering products, the system automatically combines the products by using the past simultaneous order history information, and the set products are automatically combined. By selecting as, a combination of products can be easily obtained.

[0013] Here, a series of sequences from the start of order operation to the end of the order operation to the online sales / reservation system is referred to, or a certain time range set arbitrarily is set. Is referred to as simultaneous, including the time range having a certain width.

[0014]

FIG. 3 shows a configuration (No. 1) of an operation / sales management device according to the present invention. The operation / sales management device shown in FIG. 1 includes an input unit 101, a display unit 102, an order receiving unit 1
03, a sales management unit 104, a product setting unit 105, an operation management unit 106, a simultaneous order number calculation unit 107, a product information storage unit 108, a seller information storage unit 109, and an order information storage unit 110.

The input unit 101 is composed of input devices such as a keyboard and a mouse and their device drivers, and is used for inputting information necessary for operation and sales management. Note that an input device such as an operation management terminal or a sales management terminal connected via a communication line can be used as the input unit 101. The display unit 102 has a normal CR
It is configured by a T device and its driver, and displays information necessary for operation and sales management. As the display unit 102, a display device such as an operation management terminal or a sales management terminal connected via a communication line can be used.

The order receiving unit 103 receives orders for sales and purchase reservations of information and articles, or concerts via communication lines such as a public telephone network, a dedicated communication network, a personal computer communication network, the Internet, and a LAN. Orders related to sales and purchase reservations of viewing tickets for events such as theaters and theatres, or orders for sales and purchase reservations for hotel and inn accommodation and vehicle tickets, or reservations for the use of these facilities and vehicles Accept orders for Further, the order receiving unit 10
In 3, it is also possible to receive orders related to sales and reservation of the products set by the product setting unit 105. When an order related to sale or reservation of a product or set product is received, the number of orderable products stored in the product information storage unit 108 is reduced by the number of purchases or reservations. Further, the order information storage unit 110 stores attributes such as the ordered product and the number thereof, the date and time of the order, and the name and telephone number of the orderer.

In the sales management unit 104, by operating the input unit 101 of the seller, registration of product information including product description information, order availability information, the number of orderable products, and the like into the product information storage unit 108, It corrects or deletes these product information, browses product information and set product information, and browses order information. These requests are made by the input unit 101. When browsing products and set products,
Information on the merchandise and the set merchandise stored in the merchandise information storage unit 108 is displayed. When viewing the order information, the sales management unit 104 reads and displays the order information stored in the order information storage unit 110.

The merchandise setting unit 105 forms a set by combining a plurality of commodities already registered in the order information storage unit 110 by one or a plurality of merchants by operation of the operator, the merchant, or both. Is registered in the product information storage unit 108 as a new set product.
The operation of setting the product is performed by the operator from the input unit 101, and the progress and the result are displayed on the display unit 102. In the product setting process, the simultaneous order quantity calculation unit 10
7 is used. The information on the products for which the simultaneous order has been obtained by the simultaneous order number calculation unit 107 and the quantity thereof is displayed on the display unit 102.
The operator, the seller, or both select products suitable for product setting based on the displayed simultaneous order information, notify the product setting unit 105, and set the product in the product setting unit 105. I do.

The operation management unit 106 registers product information, corrects or deletes product information,
In addition to browsing product information and set product information, browsing order information, registering distributors, modifying / deleting distributor information,
View distributor information, set products, and modify / delete set product information. These operations are performed by the input unit 101, and the progress and the result are displayed on the display unit 102.

The product information registered, corrected, and deleted by the product information registration, correction, and deletion operations are stored in the product information storage unit 108. When browsing the merchandise and the set merchandise, the information of the merchandise and the set merchandise is displayed by reading out the merchandise and the set merchandise. When browsing the order information, the order information stored in the order information storage unit 110 is displayed.

In the simultaneous order quantity calculation unit 107, the operator,
In response to a simultaneous order quantity calculation request from the seller or both, the order information stored in the order information storage unit 110 is referred to, and a series of operations from the start of the order operation to the online sales / reservation system to the end of the order operation are performed. Ordering by the same orderer in a time range that can be regarded as simultaneous, set in advance as a time range having a certain width, such as a sequence, arbitrarily set time range, within the same date range, etc. The calculated product, set product, and the number of orders are calculated.

The product information storage unit 108 has a sales management unit 1
04, merchandise registered, corrected, deleted, and set by the merchandise setting unit 105 and the operation management unit 106, and information on the set merchandise are stored. The merchandise information is composed of information on merchandise names, descriptions of merchandise, the price of merchandise, the number of salable products, and the like, and information on attributes of merchandise to be sold / reserved. The set product information includes attributes of the set product to be sold / reserved, such as the name of the set product, the names of the individual products that make up the set product, information on the description of the set product, the price of the set product, and the number of units that can be sold. Consists of information about

The seller information storage unit 109 stores information on the seller registered, corrected, and deleted by the sales management unit 104 and the operation management unit 106. The seller information includes a seller name, a seller contact address, attribute information on the seller, and the like. The order information storage unit 110 stores the order information received by the order receiving unit 103. The order information includes attribute information related to an order placed by the orderer, such as the name of the orderer, the contact information of the orderer, the number of orders, the date and time of the order, and the like.

FIG. 4 is a flowchart showing the operation of the product setting unit of the sales management device of the present invention. Step 201) The product setting unit 105 is activated,
Start setting. This process is started by an operation of an operator, an operator, or both.

Step 202) It is determined whether or not to set the time range of “simultaneous” from the input of the operator.
When the setting is set to “simultaneous” by the operator, the process proceeds to step 203.
A time range that is set to “simultaneously” is not input, and a time range that is set in advance as a default is adopted.
Move to 04.

Step 203) A screen for inputting a time range to be set to "simultaneously" is displayed on the display unit 102, and prompts the operator to input. When the simultaneous time range is input by the operator, the process proceeds to step 204. Step 204) It is determined whether or not to set the simultaneous order counting period based on the operator's input. If the setting is to be performed, the process proceeds to step 205; The input of the totaling period is not performed, the totalizing period set in advance as a default is adopted, and the process proceeds to step 206.

Step 205) A screen for inputting the simultaneous order totaling period is displayed on the display unit 102 to prompt the operator to input. When the simultaneous order number totaling period is input by the operator, the process proceeds to step 206. Step 206) Obtain the order history information corresponding to the totaling period input by the simultaneous order number calculation unit 107 from the order information storage unit 110, generate a combination list of the ordered products at the same time, and obtain the simultaneous order number calculation unit 107. To calculate the number of simultaneous orders.

Step 207) Simultaneous order number calculation unit 10
A list of the product name and the number of simultaneous orders calculated in step 7 is displayed on the display unit 102. Step 208) It is determined whether or not to continue the setting process. If the process is to be continued, the process proceeds to step 209. If not, the process ends without inputting the set product name.

Step 209) A set composing product name, which is a generic name of a plurality of composing product elements required for composing a set product, is input from the input unit 101. Step 210) It is determined whether or not the input of the set component product name is to be continued, and if it is to be continued, the process proceeds to step 211; otherwise, the process proceeds to step 208 without inputting the set component product name.

Step 211) A set configuration product name is input, and the set configuration and each product information storage unit 108 are input.
And the process proceeds to step 210. FIG. 5 is a flowchart of the processing of the simultaneous order number calculation unit of the present invention. Step 301) The simultaneous order quantity calculation unit 107 is activated. Step 302) When the simultaneous order number calculation unit 107 is started, in the reading processing of the order history information corresponding to the total period, the order history information corresponding to the total period is read from the order information storage unit 110 into the memory.

Step 303) The order history information read out on the memory in step 302 is divided into ranges that can be regarded as simultaneous. Step 304) The order history information divided in step 303 is sorted for each orderer name. Step 305) The simultaneous order product name and the number of orders are totaled from the order history information sorted for each orderer name in Step 304.

Step 306) Generates list data of the aggregated simultaneously ordered product groups. Step 307) Sort the created list data in descending order of the number of simultaneous orders. This is a process aiming to improve the usability of the list data by bringing the simultaneous order history information more suitable for setting to the head of the list. This example is a processing example in which it is considered that the larger number of simultaneous orders is more suitable for setting, but the case where the larger amount of simultaneous orders is more suitable for setting is considered. By changing the key information used for sorting according to a set matching criterion, such as sorting in the order of the largest simultaneous order amount, a simultaneous order history information list according to the purpose of the operator can be created.

Next, in the configuration of FIG. 3 described above, the system automatically selects a set product in place of the product setting unit 105 in which the operator, the seller, and both operators perform the setting operation. The automatic product setting unit 405 for performing the setting will be described. FIG. 6 shows a configuration (part 2) of the operation / sales management of the present invention. 3, the same components as those of FIG. 3 are denoted by the same reference numerals, and the description thereof will be omitted.

The product automatic setting unit 405 shown in FIG.
According to certain conditions for automatic product setting,
A plurality of products already registered in the product information registration unit 108 are combined into a set, and registered as a new set product in the product information storage unit 108. A condition input operation for automatically setting products is performed by the input unit 101, and the progress and the result are displayed on the display unit 102. The set product information automatically set according to the setting conditions is also displayed on the display unit 102.

When performing the setting work, the simultaneous order number information obtained by the simultaneous order number calculation unit 107 is used. The operator, the seller, or both of them selects a product suitable for product setting based on the displayed simultaneous order quantity information, and sets the product by the product automatic setting unit 405. FIG. 7 is a flowchart of the operation of the automatic product setting unit of the sales / management device of the present invention.

Step 501) First, the automatic product setting unit 405 is activated by the operation of the operator, the seller, or both. Step 502) It is determined whether or not to set the time range of “simultaneous”. If so, the process proceeds to step 503. If not, the time range of “simultaneously” is not input. Then, the process proceeds to step 504 by adopting a time range preset as a default.

Step 503) A screen for inputting a time range to be used at the same time is displayed, prompting the operator to input.
A time range to be used simultaneously is input by the operator. Step 504) It is determined whether or not to set the simultaneous order counting period. When the setting is selected by the operator, the process proceeds to step 505. When the setting is not performed, the input of the simultaneous order number totaling period is not performed, and the totalizing period set as a default is adopted. , To step 506.

Step 505) A screen for inputting the simultaneous order count period is displayed, prompting the operator to input. When the simultaneous order number totaling period is input by the operator, the process proceeds to step 506. Step 506) When the setting execution is selected by the operator, the process proceeds to step 507, and when the setting is not performed, the setting condition is not input, and the preset setting condition is adopted as a default.

Step 507) Setting conditions
A screen for inputting a threshold value for the number of simultaneously ordered products is displayed, prompting the operator to input. Thus, when the simultaneous order product threshold value is input, the operator proceeds to step 508.
Move to This is an example of a process in which it is considered that a larger number of simultaneous orders is more suitable for setting. If it is considered that a larger number of simultaneous orders is more suitable for setting, , Using the threshold for simultaneous order amount, etc.
By changing the criterion used for the automatic setting process, the automatic setting process according to the purpose of the operator can be performed.

Step 508) The number of products ordered at the same time is calculated from the order history information corresponding to the totaling period,
Generate a combination list. Step 509) With reference to the generated combination list, a product set group in which the number of simultaneous orders is larger than a threshold set as a setting condition is selected as a set product and stored in a memory.

Step 510) A set product name which is a generic name of a plurality of set product components required for each product set group selected as a set product is input. Step 511) Display automatically set products. In the above example, as shown in FIGS. 3 and 6, an example configured by hardware is shown. However, the present invention is not limited to this example, and each component (input unit, display unit, order Reception department, sales management department, product set conversion department, automatic product set interval department, operation management department, simultaneous order quantity calculation part) are constructed by software (program), and as set product operation and sales management program, floppy disk and CD-ROM
By storing the information in a portable storage medium such as, for example, a computer or the like in each department store of a department store, the order information of the product, the number of simultaneous orders, and the like are input from the store and managed by the center, so that the program is executed. It is possible to extract a set product by referring to the information.

[0042]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 8 is an example of an operation / sales management system to which the present invention is applied. When the customer accesses the seller terminal 200 from the customer terminal 400 via the network 300,
The operator of the seller terminal 200 accesses the operation / sales management device 100.

FIG. 9 shows the contents of the merchandise information storage section of one embodiment of the present invention, and FIG. 10 shows the contents of the order information storage section of one embodiment of the present invention. Order information is input from the customer terminal 400 to the dealer terminal 200 via the network 300. In this example, a certain customer simultaneously receives product names A, B,
Assume that C has been ordered. Thereby, the orderer xxx
The seller terminal 200 acquires the product as the simultaneous order information, inputs the same from the order receiving unit 103 of the operation / sales management apparatus 100, and stores it in the order information storage unit 110.
At this time, the order information storage unit 110 stores the order product name A,
B, D are 6, 3 and 2, respectively, 97
April 10 of the year is stored.

Further, from a certain customer at the same time, product names B,
Assume that C has been ordered. Thereby, the orderer yyy
The seller terminal 200 acquires the product as the simultaneous order information, inputs the same from the order receiving unit 103 of the operation / sales management apparatus 100, and stores it in the order information storage unit 110.
At this time, as shown in FIG. 10, the order information storage unit 110 stores three and four order product names B and C, respectively, and April 11, 1997 as the order date and time.

When it is assumed that such information is stored in the order information storage unit 110, the operator of the operator performs an operation for setting products. It is assumed that the operator has input from April 10, 1997 to April 11, 1997 as the simultaneous order count period. This allows
The simultaneous order number calculation unit 107 reads information corresponding to the simultaneous order number aggregation period from the order information storage unit 110, extracts a list as shown in FIG. 11 as a product combination list, and displays the list on the display unit 102. This is presented to the operator.

When the operator browses the displayed product combination list and sets a set, as shown in FIG. 12, "set A" which is a generic name of the products A, B, and C is used.
Enter Here, in the case where the input of the next set component product name is to be continued, it is input that the user will continue, and the next products B and C are input.
"Set B" is input. Thereby, the set product name “Set A” in which the products A, B, and C are set
Product name "Set B" in which product and products B and C are set
Is extracted and output.

By specifying the number of combinations of each product in the preset condition for the set, it is possible to specify the number of individual items in the set product. It should be noted that the present invention is not limited to the above example, and various modifications and applications are possible within the scope of the claims.

[0048]

Conventionally, in an online sales / reservation reception system in which sales or reservations are received via a communication line, it takes a lot of time and effort to re-register many products as a set product. However, according to the present invention, a great deal of time and labor required for registering a set product by combining individual products can be reduced.

[Brief description of the drawings]

FIG. 1 is a diagram for explaining the principle of the present invention.

FIG. 2 is a principle configuration diagram of the present invention.

FIG. 3 is a configuration diagram (part 1) of operation / sales management of the present invention.

FIG. 4 is a flowchart of an operation of a product setting unit of the sales management device according to the present invention.

FIG. 5 is a flowchart of a simultaneous order number calculation process of the present invention.

FIG. 6 is a configuration diagram (part 2) of the operation / sales management of the present invention.

FIG. 7 is a flowchart of the operation of the automatic product setting unit of the sales / management device of the present invention.

FIG. 8 is an example of an operation / sales management system to which the present invention is applied.

FIG. 9 is a diagram showing the contents of a product information storage unit according to one embodiment of the present invention.

FIG. 10 is a diagram showing the contents of an order information storage unit according to one embodiment of the present invention.

FIG. 11 is a diagram showing an example of an extracted product list according to an embodiment of the present invention.

FIG. 12 is an example of set product information output according to an embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Merchandise information storage means 20 Simultaneous order merchandise information extraction means 30 Set merchandise selection means 101 Input part 102 Display part 103 Order reception part 104 Sales management part 105 Merchandise set part 106 Operation management part 107 Simultaneous order number calculation part 108 Merchandise information storage Unit 109 Seller information storage unit 110 Order information storage unit 200 Seller terminal 300 Network 400 Customer terminal 405 Automatic product setting unit

Claims (12)

[Claims] [Claim 1] Management of product operation and sales in an online sales and reservation reception system for registering products handled by a seller, an operator, or both, and performing sales or reservation reception via a network. In the operation and sales management method for performing, the merchant, the operator or both of the products handled by both, the products ordered simultaneously from the same orderer and the number of the products are registered as order history information, An operation / sales management method, wherein a set product is extracted by referring to the order history information and combining a plurality of products ordered in large numbers at the same time. 2. When extracting the set product based on the order history information, an operator refers to the order history information, selects a stored simultaneously ordered product, and selects a plurality of selected products. 2. The operation and sales management method according to claim 1, wherein the set products are extracted by combining the products. 3. The operation and sales according to claim 1, wherein, when extracting the set product based on the order history information, a combination of the set product is extracted based on a predetermined condition for extracting the set product. Management method. 4. A combination of the set products is extracted by registering conditions for extracting the set products and collating with the order history information.
The operation and sales management method described. 5. The operation according to claim 1, wherein the combination of the extracted set products can be changed as appropriate.
How to sell. 6. An online sales / reservation reception system having means for registering products handled by a seller, an operator or both, and means for receiving sales or reservation via a network. A sales management device, comprising: a merchandise information storage unit that stores information on merchandise handled by the seller, the operator, or both; a merchandise item ordered from the same orderer and the number of merchandise items simultaneously from the merchandise information storage unit Simultaneous order product information extracting means for extracting history information of the set; and a set product selection for extracting a set product by combining a plurality of products ordered in large numbers simultaneously from the history information extracted by the simultaneous order product information extracting means. And an operation / sales management device comprising: 7. The set product selection means, when extracting the set products, refers to the history information extracted by the simultaneous order product extraction means and combines the plurality of products specified by the operator. 7. The operation and sales management device according to claim 6, further comprising means for extracting a set product. 8. The set product selection unit extracts a combination of the set products from the history information extracted by the simultaneous order product information extraction unit based on a predetermined condition for extracting a set product. 7. The operation and sales management device according to claim 6, including means. 9. The set product selection means includes condition storage means for storing conditions for extracting the set product, and means for extracting the combination of the set products with reference to the condition of the condition storage means. Operation according to claim 6
Sales management equipment. 10. The operation and sales management device according to claim 6, further comprising a product combination updating unit that can appropriately change the combination of the set products extracted by the set product selection unit. 11. The set product selection means: a sort means for sorting the history information extracted by the simultaneous order product extraction means in descending order of the number of simultaneous orders; 10. The operation and sales management device according to claim 6, further comprising means for selecting a product. 12. Simultaneously ordered merchandise information for extracting merchandise ordered by the same orderer and history information of the number of merchandise from merchandise information storage means for storing information on merchandise handled by a seller and / or an operator. An extraction process; and a set product selection process of extracting a set product by combining a plurality of products ordered in large numbers simultaneously from the history information extracted in the simultaneous order product information extraction process. A storage medium that stores an operation / sales management program.