JPH10240803A - Lodging management device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable unattended management while securing the profits of both guests and a lodging service industry by reads entry data out and performing loading registration while referring to a lodging management table, etc., once the data are entered into a registration card. SOLUTION: This device is provided with an entry data read means 60, lodging registering means 51 and 52, a printing means 60, card collecting means 60 and 62, check-out means 51, 52, 70, and 90, and card lock issuing means 51, 52, and 80. Consequently, check-in can be mad unattended by using the registration card and a lodging ledger can be stored. Then check-out is made according to the registered lodging data and the card lock (key) of a corresponding guest room is issued. Therefore, the unattended management becomes possible for the lodging service industry to lower lodging rates more and the profit of the great shortening of the time at the time of registration and the release from the restrictions is provided for guests.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an accommodation management apparatus capable of unmanned check-in at a business hotel or the like.

[0002]

2. Description of the Related Art In an accommodation facility such as a hotel or an inn, a customer announces the fact at a reception desk and fills in a lodging slip and fills in a predetermined matter, and a receptionist assigns a guest room while allocating a guest room according to a lodging management ledger. At the same time (or later), the accommodation fee is settled, including the transfer of money, and then the lock (key) of the guest room is handed over. In addition, the customer service clerk often explains the various matters regarding the use of the guest room.

[0003] In such a conventional system, for example, even in a hotel with 60 rooms, it is necessary to include ex post telephone charges and the like.
9 to 11 staff members are required. Accordingly, the present applicant has previously proposed a lodging management device that can wipe out the handling of cash and the like at the time of check-in and ex-post payment (Japanese Patent Application No. 8-20 / 1990).
No. 1551). According to this, the number of clerks can be reduced to less than half (for example, four), and the spread is expanding.

[0004]

Incidentally, even in the lodging business, there is a strong demand for further cost reduction without exception. In particular, in business hotels, there are strong demands from customers not only for lowering the hotel charges but also for shortening the time for accommodation registration (check-in) and relaxing the time constraints for check-in. Labor saving and reduction of staff are inevitable. However, it is not permissible to neglect the accommodation registration procedure and the storage management of the guest register.

[0005] It is an object of the present invention to provide an accommodation management apparatus that can be unmanned while securing the benefits of both customers and lodging companies.

[0006]

According to the first aspect of the present invention, the registration data formed on the registration card is readable and accommodation registration is possible based on the read entry data, and a part of the registered accommodation data is provided. Or, print all of the information on a registration card so that the registration card can be collected, and can be settled based on the registered accommodation data and can issue a card lock for the guest room corresponding to the registered accommodation data. Is formed so as to be able to be stored as a guest register.

In this invention, for example, the customer writes predetermined items (data) on the provided registration card. Since a complicated key operation or the like can be avoided, the entry can be easily performed. When this is inserted into, for example, a reader, the entry data is read and the accommodation is registered with reference to an accommodation management table and the like. So it ’s done so quickly
The customer's waiting time can be eliminated. Subsequently, part or all of the registered accommodation data (for example, room number, check-in time, etc.) is printed on the registration card, and the registration card is collected. Therefore, it can be stored and used as a guest register required for the lodging business. Before or after this, a card lock (key) of the corresponding guest room is issued based on the registered accommodation data and settled.

Therefore, it is possible for the lodging company to be unmanned and further reduce the accommodation fee, and for the customer to enjoy the benefits of greatly shortening the time of accommodation registration and being free from the time constraint of check-in. it can.

[0009] The invention according to claim 2 is an entry data reading means for reading entry data entered on a registration card, an accommodation registration means for registering accommodation based on the read entry data, and a registered accommodation. Printing means for printing part or all of the data on the registration card, card collection means for collecting the printed registration card, settlement means for adjusting the accommodation fee based on the registered accommodation data, and registered accommodation data And a card lock issuing means for issuing a card lock of a guest room corresponding to the guest room number included in the above, and the check-in of the customer can be made unattended.

[0010] In this invention, predetermined items (data) are written on the registration card by, for example, a handwriting check via the customer himself or an attendant, and inserted (set) into the entry data reading means, and the entry data is read.
Then, the lodging registration unit registers the accommodation based on the read entry data, the printing unit prints a part or all of the registered accommodation data on the registration card, and the card collection unit collects the printed registration card. I do. In addition, the settlement means is based on the registered accommodation data,
For example, the accommodation fee is settled by cash or credit card. Further, the card lock issuing means issues a card lock of the room number included in the registered accommodation data.

Therefore, not only the same effects as those of the first aspect of the invention can be obtained, but also it is only necessary to write predetermined items on the registration card, so that the handling is simple.

[0012]

Embodiments of the present invention will be described below with reference to the drawings. The accommodation management device 50 is shown in FIGS.
As shown in FIG. 1, it forms part of the accommodation management system 1, and includes entry data reading means (60), accommodation registration means (51, 52), printing means (60), and card collection means (60, 62). And settlement means (51, 52, 70, 90)
And a card lock issuing means (51, 52, 80). The registration card 100 shown in FIGS. 4 and 5 is used to enable unmanned check-in and save the guest register. .

First, as shown in FIG. 1, the accommodation management system 1 includes a server 10 (hard disk device 11, laser printer 12), a reservation terminal 20, and a front terminal 3.
0A, 30B and the accommodation management devices 50A, 50B, 50C forming an automatic check-in machine. The front terminals 30A, 30B are arranged at the front F shown in FIG. 2 and each of the main devices 50A, 50B, 50C. Is located near the front desk. The number of the front terminals 30 may be one or may be further omitted.

The server 10 is provided with a master accommodation management table 10M and a master reservation table 10R, which can be backed up and stored in the hard disk device 11. Therefore, each of the present devices 50A, 50B, 5
Although both master tables 10M and 10R are commonly used at 0C, in this embodiment, the individual accommodation management table 53M and reservation table 53R shown in FIG. Is provided in each of the main devices 50A, 50B, and 50C. In addition,
15, 16, 17 are data communication lines (for example, LAN)
It is.

Each of the present apparatuses 50 (50A, 50B, 50C)
The CPU 51 (clock circuit 51T), as shown in FIG.
ROM 52, RAM 53, operation panel 54, display 5
5, interface for data communication line 17 (I /
F) 56, reader / writer 70, registration card reader / writer 60, collection box 62,
It comprises a card lock issuing machine 80 and a deposit / withdrawal unit 90 and has an automatic check-in function.

Here, the registration card 100
In the front surface 100F shown in FIG. 4, a ledger column 101 for entering a name, address, etc. necessary for use as a guest ledger, and registered lodging data (ROOM NO,
C / inTIME) print field 102 for automatic printing
Is provided. Also, the back surface 100R shown in FIG.
ROOM NO, STAYS, TYPE, NOT
E has a check entry column 103 on which E is printed. Mark sheet format. Check in with a pencil. Therefore, it is understood that the customer can easily perform the check-in procedure even in the case of complete unmanned operation. If there is no entry, the entry is automatically checked.

The entry data reading means is a means for reading entry data (mark sheet) entered on the registration card 100 (100R). The entry data reading means is provided from a registration card reader / writer 60 (insertion port 61) shown in FIG. Formed and registration card 10
When 0 is inserted (YES in ST11 of FIG. 6), the mark sheet is automatically read (ST12). The read data is temporarily stored in a work area of the RAM 53, for example.

The guidance display control means (CPU 5
1, the ROM 52) can be inserted while viewing the guidance displayed on the display 55, so that the handling is simple.

The accommodation registering means is a means for registering accommodation based on the read entry data, and is formed of a ROM 52 and a CPU 51 storing an accommodation registration control program.
In ST13 to ST16.

That is, when there is no reservation (N in ST13)
In O), the accommodation management table 53M storing the accommodation management data is searched (ST14), and the TYPE (for example, single S) corresponding to the read entry data (for example, “STAYS”, “TYPE”) is searched. If the guest room in ()) is empty only during the stay period (STAYS), accommodation is permitted (registered) (ST16). In the case of a reservation (YES in ST13), the accommodation is registered after confirming it in the reservation table 53R (ST16). Accommodation registration data is stored in the accommodation management table 5
It is reflected (stored) in 3M (ST18).

If accommodation cannot be registered (NO in ST16), error processing (ST17) is performed. Therefore, the contents of the registration card 100 are corrected or changed, and the procedure is repeated (ST10 and thereafter).

When the accommodation is registered, the guidance display control means (51, 52) displays the settlement guidance on the display 55 (ST19). The customer refers to it and selects payment (payment) by credit card or payment (payment) by cash by operating the keys on the operation panel (FIG. 7).
(YES in ST20).

In the case of using a credit card (YES in ST20), the credit card is inserted into the insertion slot 71 shown in FIG.
(YES in ST21). Then, the reader / writer 70 forming a part of the settlement means reads the credit data (ST22), and the CPU 51 performs the credit processing (ST23) based on the credit processing program stored in the ROM 52. If necessary, the credit inquiry is made to the credit company via the server 10 and the data communication line 15.

When cash is selected (NO in ST20)
, Cash is inserted into the deposit / withdrawal port 91 (YE in ST24).
S). The cash-in / pay-out unit 90 forming a part of the settlement means counts and stores the cash. Then, the CPU 51 sets R
The cash processing is performed based on the cash processing program stored in the OM 52 (ST26). The change is also calculated and the deposit / withdrawal port 91
Will be refunded.

The printing means prints a part or all of the registered accommodation data [in this embodiment, the room number (ROOM NO) and the check-in time (C / i) are displayed in a print column 102 shown in FIG.
nTIME)]] (ST27 in FIG. 7).
Registration card reader / writer 6 shown in FIG.
0.

The card collection means includes a registration card reader / writer 60 and a collection box 62 shown in FIG.
And automatically collects the printed registration card 100 discharged from the registration card reader / writer 60 into the collection box 62 (ST
28). Note that the collection box 62 is housed in a housing.

The card lock issuing means includes a card lock issuing machine 80
It issues a card lock of a guest room (ST29) which is formed from the (issuing port 81), the ROM 52 storing the card lock issuance control program, and the CPU 51 and corresponds to the room number included in the registered accommodation data.

This card lock is, for example, a magnetic card in which data such as the room number, the validity period of the hotel, and the settlement completed are magnetically written and stored, for example, in a plastic card. Can be unlocked. The card lock doubles as a receipt.

After issuing the card lock, the guidance display control means (51, 52) displays accommodation guidance (for example, how to use the card lock) on the display 55 (ST30). The customer presses the button on the operation panel 54 with the consent (S
When YES in T31), the display is switched to the handling guidance for the next customer (ST10 in FIG. 6). In addition,
Even if the button is not pressed (NO in ST31), the display is automatically switched after a predetermined time (Ts) has elapsed.

Next, the operation and operation of this embodiment will be described. The customer goes to the front F via the route A shown in FIG.
Registration card 100 shown in FIG.
Fill in (100F, 100R) the specified items. If necessary, a floor lady L who also serves as a receptionist will explain.

The customer proceeds to the route B in FIG. 2 and refers to the handling guidance (ST10 in FIG. 6) displayed on the display 55 of the present apparatus (for example, 50A), and registers the registration card in which data has been entered. 100 is inserted into insertion slot 61 shown in FIG. 3 (YES in ST11). The entry data reading means (60) reads the entry data (ST12). If the reservation has been made, the reservation button on the operation panel 54 is pressed (YES in ST13).

Then, the accommodation registration means (51, 52)
The reservation table 53R is searched (ST15) and the accommodation is registered (YES in ST16, ST18). When there is no reservation (NO in ST13), the accommodation management table 53M is searched (ST14) and accommodation is registered (YES in S16, S
T18). If there is no empty of the type (for example, single) (NO in ST16), error processing (ST16)
17) is performed.

Subsequently, guidance display control means (11,
12) displays the settlement guidance on the accommodation fee and the payment method thereof on the display 55 (ST19). Customer selects credit card with reference to guidance (ST in FIG. 7)
When the credit card is inserted into the insertion slot 71 (YES in 20) and the credit card is inserted into the insertion slot 71 (YES in ST21), the reader / writer 70 forming a part of the settlement means reads the credit data (ST22), and then the CPU 51 performs the credit processing (ST23). I do.

In the case of cash selection (NO in ST20),
Cash (room charge) is inserted into the deposit / withdrawal opening 91 (Y in ST24)
ES), the depositing / dispensing unit 90 forming a part of the settlement means counts bills and coins (ST25) and the CPU
51 performs a cash process (ST26). Also discharges change. Therefore, the cash handling work of the lodging company can be eliminated, and the unmanned operation can be further promoted.

After the settlement, the printing means (60) prints accommodation data (room number, check-in time) on the registration card 100 (100F) (ST2).
7) Then discharge it. Check-in time is clock circuit 5
Extracted from 1T. That is, the card collection means (6
(0, 62) in the collection box 62. Therefore, the registration card 100 can be stored and used as a guest management ledger.

Thus, the card lock issuing means (51, 5)
2, 80) issues a card lock for the room (ST2).
9). The customer receiving this is displayed on the display 55 (ST3).
0) Go to the guest room along the route C shown in FIG. 2 with reference to the accommodation guidance given, and unlock using the card lock. Therefore, check-in can be performed promptly.

The accommodation guidance is switched to the handling guidance shown in ST10 of FIG. 6 by the guidance display control means (11, 12) after the customer's consent is input (YES in ST31) or after a predetermined time (Ts) has elapsed.
For the next customer.

According to this embodiment, however, the entry data reading means (60), the accommodation registration means (51, 52), the printing means (60), the card collection means (60, 62), and the settlement means (51, 52). 52, 70, 90) and card lock issuance means (51, 52, 80), accommodation registration and settlement are possible by simply inserting a registration card 100 in which predetermined items are entered, and the registration card is provided. Since 100 is formed so as to be usable as an accommodation ledger, both customers and lodging agents can enjoy profits, and unmanned check-in is possible. If security personnel are excluded, it can be completely unmanned.

Further, since the registration card 100 has the ledger column 101 on the front surface 100F and the back surface 100R is formed on the mark sheet (103), the entry data can be read accurately and can be easily stored as a guest register. It is. It can also wipe out the guest account book management staff.

Since the accommodation registering means (11, 12) is configured to register accommodation with reference to the accommodation management table 53M and the reservation table 53R, accommodation registration can be performed accurately and quickly. Room clerks can be wiped out.

Further, since the printing means (writer) is formed from the registration card reader / writer 60 integrated with the entry data reading means (reader), the handling is simple and the accommodation data can be printed quickly and accurately. .

Further, since the card collecting means includes the collecting box 62 housed in the housing of the apparatus 50, the registration card 100 can be collected without fail and stored safely.

Further, since the settlement means includes a reader / writer 70 and a deposit / withdrawal unit 90, and can select settlement by cash or credit card, the applicability to customer's payment circumstances is wide and cash handling personnel are arranged at the front F. Since it is not necessary to do so, complete unmanned operation is possible. In addition, a coupon may be selected instead of a credit card.

Further, since the card lock issued by the card lock issuing means 80 is, for example, a plastic card in which predetermined items are written and stored, the unmanned operation can be further promoted and the lock management is extremely simple and safe. It is. Can also be used as a receipt.

Further, guidance display control means (51,
52) is provided so that the handling guidance, the settlement guidance, and the accommodation guidance are updated and displayed as the procedure progresses, so that the handling of the customer is further facilitated.

Further, since a plurality (three) of the present apparatuses 50 are arranged near the front F, the waiting time of the customer can be eliminated and there is no human variation, so that the customer is safe.

[0047]

According to the first aspect of the present invention, the entry data written in the registration card can be read and the accommodation can be registered based on the read entry data, and part or all of the registered accommodation data. Is printed on the registration card so that the registration card can be collected, the payment can be settled based on the registered accommodation data, and the card lock of the guest room corresponding to the registered accommodation data can be issued, and the registration card stays Since it is formed so that it can be saved as a business ledger, it is possible for the hotel operator to be unmanned and the accommodation fee to be significantly reduced, and for the customer to be greatly reduced in registration time and check-in time constraints. You can enjoy the benefits that are released.

According to the second aspect of the present invention, there is provided a registration card 100 provided with entry data reading means, accommodation registering means, printing means, card collecting means, settlement means, and card lock issuing means, in which predetermined items are entered. The registration card 100 can be registered and settled simply by inserting the registration card 100 and the registration card 100 can be used as a lodging ledger, so that the same effect as the invention of claim 1 can be obtained, and Since it is only necessary to write predetermined items on the relation card, the handling is simple.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram showing an embodiment of the present invention.

FIG. 2 is a diagram for explaining a layout example.

FIG. 3 is a block diagram showing a detailed configuration of the present apparatus.

FIG. 4 is a view for explaining the front side of the registration card.

FIG. 5 is a view for explaining the back side of the registration card.

FIG. 6 is a flowchart (1) for explaining the operation.

FIG. 7 is a flowchart (2) for explaining the operation.

[Explanation of symbols]

1 Accommodation Management System 10 Server 50 Accommodation Management Device 51 CPU (Accommodation Registration Means, Settlement Means, Card Lock Issuance Means) 51T Clock Circuit 52 ROM (Accommodation Registration Means, Adjustment Means, Card Lock Issuance Means) 53 RAM 53M Accommodation Management Table 53R Reservation table 54 Operation panel 55 Display 60 Registration card reader / writer (entry data reading means, printing means, card collection means) 62 Collection box (card collection means) 70 Reader / writer (payment means) 80 Card lock issuing machine (card lock) Issuing means) 90 Deposit / withdrawal unit (payment means) 100 Registration card

Claims (2)

[Claims] Claims 1. An entry data written on a registration card is readable and accommodation registration is formed based on the read entry data, and a part or all of the registered accommodation data is printed on a registration card. The registration card is formed so that it can be collected, the payment can be settled based on the registered accommodation data, and the card lock of the guest room corresponding to the registered accommodation data can be issued, and the registration card is formed so that it can be saved as a guest register An accommodation management device, characterized in that: 2. An entry data reading means for reading entry data written on a registration card, an accommodation registration means for registering accommodation based on the read entry data, and a part or all of the registered accommodation data. Printing means for printing on the registration card, card collection means for collecting the printed registration card, settlement means for adjusting the accommodation fee based on the registered accommodation data, and a room number included in the registered accommodation data A card lock issuing means for issuing a card lock of a guest room to be set up, wherein a check-in of a customer can be made unmanned.