JPS6267689A - Automatic procedure processing system - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

DETAILED DESCRIPTION OF THE INVENTION Technical Field This invention relates to a procedure processing system that automates check-in at airports and hotels.

(b1 Overview of the Invention The automatic procedure processing system according to the present invention provides a card that records personal data such as name and address, and also provides a procedure processing device equipped with a card reader at airports, hotels, etc., so that check-in is possible. This system simplifies and automates the procedure by simply inserting and reading the card into the card reader to declare personal data.

(C) Prior Art and Its Disadvantages Procedures that require the declaration of personal data such as name and address are generally used in the private sector, such as purchasing an airline ticket and checking in at a hotel.

When purchasing an airline ticket, a customer fills out personal data such as his/her name, telephone number, and place of employment on a form and submits it to the counter. The staff at the counter will issue a ticket based on that,
This airline ticket is issued to the customer in exchange for a fare.

On the other hand, check-in at a hotel is similarly performed by a customer filling out personal data such as his/her name, telephone number, and place of work on a guest list (card), and then a room key is handed over.

Traditionally, most of these procedures have been completed in the customer's handwriting, and it takes time to fill them out, so if many customers visit the counter at the same time, they may not be able to complete all the procedures. In addition, in order to handle such a large number of customers, many staff members must be placed at the counter, which also hinders labor-saving operations.

Also, when checking in at the airport, you tell the staff your conditions, such as whether you would like a smoking or non-smoking seat, and they will select a seat that meets those conditions. It took time.

On the other hand, in order to automate the above procedure, it is necessary for customers to enter personal data such as their name and address using an input device such as a keyboard, but generally this is done in Japanese or English. Few customers were familiar with the key system, and there was a risk that procedures would take more time and more trouble would occur.

(d1 Purpose of the Invention In view of the above drawbacks, an object of the present invention is to provide a procedure processing device that allows personal data to be input by card.

(e) Structure and Effect of the Invention The present invention is a processing system for procedures that requires a customer to declare at least personal data that directly identifies the individual, such as name and address, and records the customer's personal data. The present invention is characterized by providing a procedure processing device including a card league that accepts the card, and means for reading card data of the card inserted into the card league and processing the procedure based on the data. shall be.

By configuring as described above, according to the present invention, at the time of a procedure, simply by bringing the card on which the personal data is recorded to the procedure processing device and inserting it into the card league, the card data is read and the personal data is input. can do. This makes it possible to save labor at the procedure counter and shorten the time required for procedures. In addition, the personal data recorded on the card is the name.

If you record procedure conditions in addition to your address, you can automatically select a seat that meets the conditions when checking in at the airport, or automatically select a room and meal when checking in at a hotel. Embodiment Figure 1 is an external view of an airport automatic check-in machine used in an airport automatic check-in system which is an embodiment of the present invention.A card on which the customer's personal data is recorded is installed on the vertical operation panel surface. There is a personal data card insertion slot 1 for inserting a personal data card, a bill insertion slot 2 for customers to pay airfares, a card insertion slot 3 for inserting cash cards and credit cards, and a discharge slot 4 for discharging boarding passes and change bills. A coin processing port 5 for processing coin deposits and withdrawals, a CRT 6 for displaying operation guidance and processing status for customers, and a keyboard 7 for inputting personal data, flight numbers, etc. are installed on the horizontal operation panel surface. has been done.

FIG. 2 is a block diagram of the control section of the airport automatic check-in machine. The microcomputer 10 that controls the operation of the device is composed of a CPU, ROM, RAM, etc., and includes a boarding pass printing section 11. Ticket printing section 12 for recording necessary information on the ticket. an airline ticket storage unit 13 for collecting airline tickets issued by the airline ticket printing unit 12; Said CR,T
Display unit 14 for controlling 6 etc. An operating section 151 that controls the keyboard 7 and the like; a bill processing section 16 that processes bills inserted from the bill slot 2; A coin processing unit 17 that processes coins input from the aviation processing port 5 and discharges change into the coin processing port 5. A card league section 18 for reading data on a card inserted into the card insertion slot 2 and a personal data card league section 19 for reading data on a personal data card inserted from the personal data card insertion slot 1 are connected. Furthermore, the microcomputer 10 is connected to a center computer 20 via a dedicated line. The center computer 20 stores seating charts for each flight, recorded contents of airline tickets of customers who have completed boarding procedures for each flight, and the like.

FIG. 3(5) shows a schematic configuration diagram of a personal data card used in the airport automatic check-in machine. A magnetic stripe 9a is formed on the surface of the personal data card 9. This magnetic stripe 9a includes name (area M1), address (M2), telephone number (M3), gender/age (M4),
Place of work (M5).

The card holder's preferred seat conditions (M6) are recorded. Figure (B) shows the details of the above seat conditions. Area M60 is a recording area for smoking or non-smoking seats, and area M61 is a recording area for window side or aisle side. Furthermore, area M62 is a recording area for a seat closer to the front or a seat closer to the rear. In this recorded data, smoking seats (M
2O), window side (M61), and rear (M62) are recorded.

FIG. 4 is a flowchart showing the operation of the control section of the airport automatic check-in machine. When the customer inputs the flight number (flight number) he or she wishes to board in step n1 (hereinafter step n1 is referred to as carni), the flight information is inquired of the center computer 20. If there is a vacant seat (n3, n4), a display prompting the input of personal data is displayed on the CRT 6 (n5). If personal data is entered by operating keyboard 7, n9 will be judged by n6.
If this was done by inserting a personal data card, set the card flag at nl's discretion (n8),
Proceed to n9.

n9 displays the fare for the flight you are boarding on the CRT6, and n10
After confirming that cash or card has been inserted and payment has been completed, check the card flag (ni).
l). If the card flag has been reset, the input of seat conditions is accepted at n12, and the center computer 20 is contacted for the corresponding seat (n13). If the card flag is set, the seat conditions read from the card are sent to the center computer 20. Inquire about the corresponding seat. That is, n
Proceed directly from il to n13. If a seat can be secured under these conditions, the ticket printing unit 12 issues a ticket with personal data recorded, and at the same time, a boarding pass with the seat number etc. recorded in the boarding pass printing unit 11 is issued (n15). )
. Among these, the boarding pass is ejected into the exit port 4 (nl, 6), and the airline ticket is collected into the airline ticket storage section 13 (n17). n12
If a seat cannot be secured according to the seat conditions entered in or recorded on the personal data card,
Based on the judgment in step 14, the process returns to n12 and the input of seat conditions is accepted again.

After releasing the boarding pass and collecting the ticket, refer to the card flag (n18). If the flag is set, a personal data card has been inserted, so return the card (n19) and stop the operation. If it has been reset, it will continue to operate.

If you are unable to board the flight in n3 above, and n4
If there are no vacant seats, the operation ends immediately.

n6. nil, n13. n15 corresponds to means for processing procedures based on card data of the present invention.

In this way, with this automatic airport check-in machine, it is possible to input personal data at the time of check-in at the airport by simply inserting the personal data card into this device.
This eliminates the need for cumbersome tasks such as hand-writing forms and keyboard operations, and the process takes less time.

FIG. 5 is a block diagram of a control section of a hotel automatic check-in machine used in a hotel automatic check-in system according to another embodiment of the present invention. The external appearance of this automatic check-in machine is almost the same as the airport automatic check-in machine shown in FIG. 1, and each part is designated by the same number.

The microcomputer 30 that controls the operation of the device is a CP
The microcomputer 30 includes a receipt printing section 31.U, ROM, RAM, etc., which prints a receipt when the accommodation fee is paid. Card key printing section 32 that prints the room number, personal data, etc. on the surface of the card key. Personal data card encoding unit 3 that magnetically records the above contents and key code on the back of the card key.
3. A customer operation unit 34 that controls the keyboard 7 and the like. A display section 35 that controls the CRT 6 and the like. A card league unit 369 that reads magnetic data on cash cards and credit cards; a personal data card league unit 37 that reads data on a card key inserted as a personal data card into a personal data card insertion slot; and banknotes that control deposits and withdrawals of banknotes and coins. Processing unit 38. A coin processing section 39 is connected. A no-reservation flag is set in the RAM to indicate that the customer is checking in without a reservation. Further, the microcomputer 30 is connected to a center computer 41 via a dedicated line. Connected to the center computer 41 are a disk memory 42 in which files for a guest list and a reservation list are set, and a printer 43 for printing a guest list (card).

FIG. 6 shows the contents of the personal data card used in the hotel automatic check-in machine. This personal data card is originally issued by a hotel to a guest as a room key. In other words, in a hotel to which this embodiment is applied, the door lock of each guest room requires a valid card (a card on which the room number and valid key code are recorded) to be placed in a card reader installed near the door. It can be canceled by reading the data. In addition to the room number and key code mentioned above, this card key also records personal data such as the customer's (guest's) name and address, and the guest retains this card key even after checking out, and can check future checks. When checking in, it can be used as a personal data card.

In the same color), a magnetic stripe 29a is formed on this card key 29;
Room number (MIO) is at 9a.

Key code (Mll) and guest's name (M12),
Work place (M13), address (M14), phone number (M2S)
), gender (M16), accommodation type (Mll), etc. are recorded. The same figure (Bl shows a detailed view of the accommodation type storage area M17. M2O is an area for recording the size of the room, and a single room is recorded in this card. MB2 is an area for recording the presence or absence of breakfast. and
M22 is an area for recording the type of breakfast. In this card, it is recorded as a Japanese breakfast essential.

FIG. 7 is a flowchart showing the operation of the control section of the hotel automatic check-in machine. When you use the keyboard in n21 to input reservation guest check-in or non-reservation check-in, n22 determines whether or not there is a reservation, and if the customer does not have a reservation, proceed to n23 and the accommodation conditions (number of people per night, etc.) accepts input. Inquire the host computer 41 with the received content (n24), and if there is a corresponding vacant room, set a no-reservation flag (n26), and n27
If there is no vacancy, the process proceeds to n42 based on the judgment at n25, where a message indicating that there is no vacancy is displayed on the CRT 6, and the operation ends. n22
If it is determined that the customer is a reserved customer, the process proceeds directly to n27.

At n27, a display prompting the user to enter personal data is displayed on the CRT6. If personal data is entered using keyboard 7, n
Based on the judgment in step 28, the process proceeds to n30, the input data is temporarily stored in the RAM (n30), and the process proceeds to n32. If personal data is entered by inserting the card key used during a previous stay, proceed to n31 based on the judgment in n29, read the card data, and store it in the RAM area.n31
), proceed to n32.

At n32, the input personal data etc. are transmitted to the host computer 41, and data such as the room number and key code are received (n33). Refer to the no-reservation flag in n34, and if the flag is set, the customer does not have a reservation, so the deposit fee will be displayed on the CRT6.n35) When cash, cash card, or credit card is inserted, the fee will be When it is confirmed in n36 that the payment has been made, the receipt is printed by the receipt printing unit 31 (n37), and after being discharged from the discharge port 4 (n38), n3
Proceed to 9. If the flag is not set in n34, the process directly advances to n39.

In n39, the card key encoder 33 magnetically records the necessary contents on the card, prints the room number, guest, etc. on the card surface (n40), and then releases it from the ejection port 4 (n41) to start the operation. Finish.

The personal data of the guest transmitted to the host computer 41 by the operation of n32 is stored in the disk memory 42, and is also printed and saved in the guest list by the printer 43.

Note that in this example, n28. n30 and n3
2 corresponds to the means for processing procedures based on card data of the present invention. Thus, according to this hotel automatic check-in machine, a customer checking in can operate this device to directly input the room key (card key). You can pick it up and check in quickly.

In addition, by printing and saving the guest list on the host computer side, even if multiple automatic check-in machines are installed, the guest list can be compiled in one place, and automatic check-in The number of devices installed in the in-machine can be reduced. Additionally, by incorporating a receipt printing unit in place of the guest card printing mechanism, it has become possible to accept deposits from customers who check in without a reservation.

[Brief explanation of drawings]

Figure 1 is an external view of an airport automatic check-in machine used in an airport automatic check-in system according to an embodiment of the present invention, Figure 2 is a block diagram of the control section of the airport automatic check-in machine, and Figure 3 ( Al, (Bl is a schematic configuration diagram of the personal data card inserted into the airport automatic check-in machine,
FIG. 4 is a flowchart showing the operation of the control section of the airport automatic check-in machine. FIG. 5 is a block diagram of a control unit of a hotel automatic check-in machine used in a hotel automatic check-in system according to another embodiment of the present invention, and FIG. 7 is a flowchart showing the operation of the control section of the hotel automatic check-in machine. 1-Personal data card insertion slot, 19.37-Personal data card league section , 32-card key printing section, 33-card key encoding section.

Claims (1)

[Claims] (1) A processing system for procedures that requires a customer to declare at least personal data that directly identifies the individual, such as name and address, which is equipped with a card that records the customer's personal data, An automatic procedure processing system comprising a procedure processing device including a card reader that accepts cards and means for reading card data of a card inserted into the card reader and processing the procedure based on the data.