JPS62190589A - Air ticket/boarding ticket reimbursing system - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

DETAILED DESCRIPTION OF THE INVENTION (a) Technical Field The present invention relates to an airline ticket/boarding pass refund system for refunding airline tickets and boarding passes.

(b) Summary of the Invention The airline ticket/boarding pass refund system according to the present invention transmits data of an airline ticket or boarding pass inserted into a terminal device to a center, and the center determines the validity of this ticket. The terminal device that receives the validity determination result performs a fee refund process for the ticket based on the determination result. The center stores this refund result.

By doing this, the refund process for airline tickets and boarding passes can be performed directly at the center, and the manual work of the staff can be reduced. As a result, it is possible to reduce the workload of staff, improve processing efficiency, and reduce processing errors.

(C) Prior Art and Its Disadvantages Typically, an airline ticket or boarding pass that is canceled at an airport is canceled when the passenger brings the ticket to the counter. This cancellation process has conventionally been performed as follows.

In other words, the staff member checks the data of the ticket brought,
Manually enter information into the terminal device installed for check-in procedures (this terminal device is connected online to the center). After collating the data sent from the terminal device, the center informs the terminal device whether or not the refund is possible.
A message containing the refund amount, etc. is transmitted, and when the terminal device receives this message, the fee refund process is performed manually by the staff member.

As described above, since conventional cancellation processing was largely manual, errors may occur due to operational errors by staff members, and the correct amount of money may not be refunded.

In addition, when a flight is canceled, a large number of canceled passengers occur at the same time, and the counter can become extremely crowded. As a result, there were drawbacks such as a large amount of work for the staff and a long waiting time for passengers to receive their refunds.

(d) Purpose of the Invention In view of the above-mentioned drawbacks, the present invention provides an airline ticket/boarding pass refund system that is capable of reading airline ticket and boarding pass data, transmitting the data directly to a center, and carrying out cancellation processing at the center. With the goal.

(e1 Structure and effect of the invention) This invention comprises a center having reservation files and boarding files, and a terminal device connected to this center via a line and installed at an airport counter. or a ticket data reading means for receiving a boarding pass and reading the data of the ticket, and a ticket data transmitting means for transmitting the data read by the ticket data reading means to the center,
The center is provided with a determination result transmitting means for determining the validity of the airline ticket or boarding pass from the data of the ticket or boarding pass received from the terminal device, and transmitting the determination result to the terminal device; , a refund means for refunding the fare of the ticket or boarding pass based on a determination result of the validity of the ticket or boarding pass received from the center, and a refund result transmitting means for transmitting the processing result of the refund means to the center. The present invention is characterized in that the center is provided with a refund result storage means for storing the refund result of the airline ticket or boarding pass received from the terminal device.

With the above configuration, according to the present invention, when a passenger or staff member inserts a canceled airline ticket or boarding pass into the terminal device, the terminal device reads this data and directly transmits it to the center. . The center determines the validity of the ticket based on this data. The terminal device that receives this validity determination result performs a refund process based on the determination result. That is, the refund process for an airline ticket or boarding pass can be reduced to the task of the staff member or passenger simply by inserting the airline ticket or boarding pass into the terminal device. As a result, the work of the staff or passengers can be reduced, and errors in refund processing can be reduced.

In addition, since the cancellation results of airline tickets and boarding passes are directly stored in the center, there is no need to fill out documents at the counter after the refund process, and it is possible to prevent the work from becoming complicated.

Furthermore, since the terminal device can be operated directly by passengers, it is possible to process refunds for airline tickets and boarding passes without the intervention of staff at all. Even when customers arrive, they can be handled without increasing the number of staff.

(f) Embodiment FIG. 1 is an external view of a terminal device used in an airline ticket/boarding pass refund system which is an embodiment of the present invention. A ticket insertion slot into which a customer inserts an airline ticket or boarding pass, and a bill discharge port 2 through which refunded bills are discharged are installed on the vertical operation panel surface. The ticket insertion slot 1 is connected to a ticket storage box (not shown). The horizontal operation panel has a CRT3. A key switch 4 including a confirmation key, etc., and a coin discharge port 5 for discharging coins for refund are installed. Note that if the airline ticket or boarding pass inserted for refund was purchased with credit, a credit cancellation slip is ejected from the bill ejection port 2.

FIG. 2 is a block diagram of the control section of the terminal device. The microcomputer 10 that controls the operation of the device is a CPU.
, ROM, RAM, etc., and the microcomputer 10 includes a ticket reader 11 that reads data on an inserted airline ticket or boarding pass, and a display 12 that includes the CRT 3.
．． A key manual section 13 including the key switch 4. Banknote processing unit 14 that counts and discharges refunded banknotes and coins. A coin processing section 15 and a credit slip printing section 16 for printing a credit cancellation slip are connected. Further, the CPU of the microcomputer 1O has an interface 17.
is connected. The microcomputer 10 is connected to a host computer 20 at the center via this interface 17 and line. A disk storage device 21 in which reservation files and the like are set is connected to this host computer 20.
Data on airline tickets and boarding passes for which refund processing has been performed and data on canceled (cancelled) credit transactions are stored in .

FIG. 3 is a diagram showing the structure of the file 21 of the center. The figure shows the cancellation data storage area. Area Ml (hereinafter referred to as area Mi) is a credit data storage area. If the canceled airline ticket or boarding pass was purchased with credit, the cancellation data of the credit transaction is stored in this area. This data includes name (Mll), credit company name (Ml2), and credit number (Ml3).
, product name (Ml4: In this case, this column records airline ticket), and two prices (Ml5: airfare). Area M2 is a ticket data recording area. This data stores the ticket data of canceled and refunded airline tickets and boarding passes. This area includes the date of the boarding pass or ticket (M21), the flight number (M22), the ticket number (M2S: in the case of a boarding pass, the seat number is stored), the name written on the ticket ( M24). A plurality of areas are set for both the credit data storage area (Ml) and the ticket data storage area (M2), and all refund processing data can be stored.

The same figure (Bl is a diagram showing the boarding reservation file. Seat tables for all flights that can be booked are set in this file. The seat table for each flight stores the date and flight number as a header. For each seat on that flight, an area is set up in which the name, address, and other data of the passenger who reserved the seat (data such as how the ticket was purchased and the agent who made the reservation) are stored. The seat table for each flight is used as the boarding file when boarding for that flight begins.

FIG. 4 is a flowchart showing the operation of the terminal device. In step nl (hereinafter, step ni is simply referred to as ni), the process waits until the airline ticket or boarding pass is inserted into the ticket insertion slot 1. When the airline ticket or boarding pass is inserted, the ticket data is read (n2) and the read data is sent to the center (n3). At n4, the process waits until a reply is received from the center, and upon receiving the reply from the center, it is determined whether the content of the reply message allows for a refund (n5).

If the inserted ticket can be refunded, it is determined whether the ticket was purchased with cash or credit (n6). If the item was purchased with cash, the process proceeds to nl to calculate the amount of cash to be refunded, and discharges the cash from the banknote dispensing port 2 and the coin dispensing port 5 (n8). After that, collect the inserted ticket in the collection box (n9), notify the center that the refund process has been completed (nlo),
Return to nl.

On the other hand, if the inserted bill was purchased with credit, the process proceeds to nil based on the judgment in n6, a credit cancellation slip is printed, and the bill is discharged from the bill dispensing port 2 (n12).
. After this, proceed to n9.

If it is determined at n5 that the inserted ticket is non-refundable, the process proceeds to n13, where the ticket is ejected as is, and the process returns to nl.

FIG. 5 is a flowchart showing the operation of the center. The process waits until the data of the ticket to be canceled is received from the terminal device in n21. When the ticket data is sent from the terminal device, the data is stored in the buffer n22),
Search the reservation boarding file using this data (n23
). If the ticket is refundable as a result of the search, it will be decided by n24.
25, it is determined whether the ticket or boarding pass is for a canceled flight. If the flight is for a canceled flight, proceed to n26 and instruct the terminal device to refund the full amount of the flight charge; if it is not for a canceled flight, proceed to n27 to calculate the discount rate for cancellation. to instruct the terminal to refund the amount ('n2
8).

After this operation, the process proceeds to n29 and waits until a message indicating completion of the refund process is received from the terminal device. When a message indicating the completion of the refund process is received, the ticket data stored in the buffer is stored in the ticket data storage area (M2) as payment ticket data (30), and the area corresponding to the ticket in the reservation file (M3) is deleted. (n31). If the ticket was purchased with cash, the process returns to n21 based on the judgment of n32 and waits again; if the ticket was purchased with credit, the process proceeds to n33 and notifies the credit center that the sale has been canceled. (n33). After this, store this data in the credit data storage area (Ml) (n34),
Return to n21.

On the other hand, if it is determined in n24 that the ticket inserted into the terminal device is non-refundable, the process proceeds to n35 and the terminal is notified of non-refundability.

The ticket readers 11 and n2 correspond to the ticket data reading means of the present invention, n3 corresponds to the ticket data transmitting means of the present invention, and n23 to n28 and n35 correspond to the determination result transmitting means of the present invention.

Also, n6 to n8. nil, n12 correspond to the refund means of this invention, nlo corresponds to the refund result transmitting means of this invention, n30. n31. n34 corresponds to the refund result storage means of the present invention.

The terminal device of this embodiment is a device that is installed in a boarding lobby or the like and operated directly by a passenger, but the terminal device may also be installed inside a counter and operated by a staff member. In this case, the refund terminal device and the check-in terminal device can be integrated, and the cash processing section (the banknote processing section 14 and the coin processing section 15) can be omitted. In this way, according to the airline ticket/boarding pass refund system, all you have to do is insert the airline ticket or boarding pass to be canceled into the ticket insertion slot 1.
Cancellation procedures can be performed at the center, and fees can be refunded.

When the terminal device is installed in a staff counter, the staff does not need to manually notify the center of ticket data, which simplifies the work and eliminates the risk of input errors.

In addition, if a flight is canceled and there are many canceled passengers, by operating the terminal device that passengers can directly operate, congestion at the counter can be alleviated. The gender determination is designed to operate effectively by calculating the discount rate even for cancellations of airline tickets or boarding passes for flights other than canceled flights, so it is possible to accurately respond to any passenger's refund request. can be met.

[Brief explanation of drawings]

FIG. 1 is an external view of the terminal device of the airline ticket/boarding pass refund system which is an embodiment of the present invention, FIG. 2 is a block diagram showing the configuration of the airline ticket/boarding pass refund system, and FIG. A diagram showing the configuration of a file of the ticket/boarding pass refund system, FIG. 4 is a flowchart showing the operation of the terminal device,
FIG. 5 is a flowchart showing the operation of the center. 11-note league, 14-banknote processing section, 15-coin processing section, 16-credit slip printing section, 20-host computer, 21-storage device.

Claims (1)

[Claims] (1) Consists of a center that holds reservation files and boarding files, and a terminal device that is connected to this center via a line and installed at an airport counter. A ticket data reading means for reading data and a ticket data transmitting means for transmitting the data read by the ticket data reading means to the center are provided, and the center is provided with a ticket data reading means for reading data, and a ticket data transmitting means for transmitting the data read by the ticket data reading means to the center. A determination result transmitting means is provided for determining the validity of the ticket and transmitting the determination result to the terminal device, and further transmitting the determination result to the terminal device based on the determination result of the validity of the airline ticket or boarding pass received from the center. A refund means for processing the refund of the fare of the ticket, and a refund result transmitting means for transmitting the processing result of the refund means to the center, and the center is provided with a refund means for processing the refund of the ticket fare, and a refund result transmitting means for transmitting the processing result of the refund means to the center, and the center is provided with a refund means for processing the refund of the ticket fee. An airline ticket/boarding pass refund system comprising a refund result storage means for storing refund results.