JP2001167292A - Machine and system for issuing ticket - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a machine and a system for issuing ticket, with which services for users can be improved and repaying processing is speedily enabled without increasing the burden on station clerks. SOLUTION: When a repayment request is accepted by a repay button 206, a CPU 242 reads ticket issue information from an original ticket, which is received from a card slot 212, through a card processing part 246 and judges whether repaying processing is enabled or not. When repaying processing is enabled, a repay money is calculated, the paper moneys and coins of the repay money are returned by controlling a change processing part 252, and the original ticket is collected into a ticket collecting part 256.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a ticket issuing machine and a ticket issuing system, and more particularly, to a ticket issuing machine such as a ticket issuing machine for issuing a ticket medium and a ticket issuing machine for issuing a settlement ticket, and these ticket issuing systems. And a refund method for tickets applied to the

[0002]

2. Description of the Related Art In recent years, ticketing systems for issuing various tickets have been started to be installed at transportation stations such as railways. This ticketing system is a ticketing machine such as a ticket issuing machine that issues a ticket medium or a ticket issuing machine that issues a settlement ticket,
It is composed of a host computer for managing the ticket issuing machine, a communication line for mutually communicating information between them, and the like.

[0003]

When refunding a ticket medium such as an issued express ticket or a designated ticket, or an issued commuter pass, a user who owns the ticket medium or the commuter pass requires a conventional ticketing machine. And ticketing systems cannot cope with the situation, and must rely on measures taken by station staff.

[0004] For this reason, for example, when the ticket medium is refunded because the departure or arrival of the designated train is delayed for a predetermined time or more, not only is the burden on the station staff increased but also the user is burdened. Service may be impaired.

[0005] Further, when refunding a commuter pass, it is necessary to perform complicated exchanges between the station staff and the user, which increases the burden on the station staff and may impair the serviceability to the user. There is.

[0006] The present invention has been made in view of the above-described problems, and has as its object to improve the serviceability for users without increasing the burden on station staff, and to promptly perform a refund process. To provide a ticket issuing machine and a ticket issuing system.

[0007]

In order to solve the above-mentioned problems and achieve the object, a ticket issuing machine according to claim 1 is provided with a ticket issuing means for issuing tickets in which predetermined ticket issuing information is recorded, and Reading means for reading ticketing information, determining means for determining whether or not a predetermined refund condition is satisfied based on the ticketing information read by the reading means; and determining by the determining means that the predetermined refund condition is satisfied. Refund means for performing refund processing on tickets having the issued ticket information.

According to a second aspect of the present invention, there is provided a ticket issuing machine for issuing tickets in which predetermined ticket information is recorded, a receiving unit for receiving tickets when a request for a refund process of the tickets is received, Reading means for reading ticketing information from the tickets received by the receiving means; determining means for determining whether or not a predetermined refund condition is satisfied based on the ticketing information read by the reading means; and the determining means Calculating means for calculating a refund amount and a fee based on ticketing information determined to satisfy predetermined refund conditions, a refund means for refunding a difference between the refund amount and the fee calculated by the calculating means; Collecting means for collecting tickets received by the means.

According to a third aspect of the present invention, there is provided a ticket issuing machine for issuing tickets in which predetermined ticket issuing information is recorded, and receiving means for receiving tickets when a request for refund processing of the tickets is received. Reading means for reading ticketing information from the tickets received by the receiving means, and determining means for determining whether use of the tickets has been started based on the ticketing information read by the reading means, Calculating means for calculating a refund amount and a fee based on ticketing information determined to be unused by the determining means; refund means for refunding a difference between the refund amount and the fee calculated by the calculating means; and the receiving means And a collecting means for collecting the tickets received by the above.

According to a fourth aspect of the present invention, there is provided a ticket issuing machine for issuing tickets in which predetermined ticket issuing information is recorded, and receiving means for receiving tickets when a request for refund processing of the tickets is received. Reading means for reading ticketing information from the tickets received by the receiving means, and determining means for determining whether use of the tickets has been started based on the ticketing information read by the reading means, When it is determined that the use has been started by the determination unit, for ticketing information that satisfies a predetermined refund condition, a calculation unit that calculates a refund amount and a fee; and a refund amount calculated by the calculation unit. A refund means for refunding the difference between the commissions and a collection means for collecting the tickets received by the receiving means are provided.

According to a fifth aspect of the present invention, there is provided a ticket issuing machine for issuing tickets in which predetermined ticket information is recorded, a receiving unit for receiving tickets when a request for a refund process of the tickets is received, Reading means for reading ticketing information from the tickets received by the receiving means; determining means for determining, based on the ticketing information read by the reading means, whether the departure or arrival of the designated train is delayed by a predetermined time or more. Calculating means for calculating a refund amount and a fee based on ticketing information determined to be delayed by a predetermined time or more by the determining means; and a refund means for refunding a difference between the refund amount and the fee calculated by the calculating means. Collecting means for collecting tickets received by the receiving means.

According to a sixth aspect of the present invention, there is provided a ticket issuing machine for issuing tickets in which predetermined ticket issuing information is recorded, and receiving means for receiving tickets when a request for refund processing of the tickets is received. Reading means for reading ticketing information from the tickets received by the receiving means; and, based on the ticketing information read by the reading means, whether the number of unused days until the expiration date of the tickets is equal to or more than a predetermined number of days. Determining means for determining a reimbursement amount and a fee based on ticketing information determined to have unused days equal to or longer than a predetermined number of days by the determining means; and a reimbursement amount calculated by the calculating means Refund means for refunding the difference between the fee and the fee, and collection means for collecting the tickets received by the receiving means.

According to a seventh aspect of the present invention, there is provided a ticket issuing system comprising: a ticket issuing machine for issuing tickets in which predetermined ticket issuing information is recorded; and a host computer for managing the ticket issuing machine. Reading means for reading ticketing information from tickets, inquiring means for inquiring the host computer for predetermined refund conditions based on the ticketing information read by the reading means, and reading from the host computer by the inquiring means. Determining means for determining whether a predetermined refund condition is satisfied based on the result of the inquiry; and performing refund processing on tickets having ticketing information determined to satisfy the predetermined refund condition by the determining means. Paying out means.

[0014] A ticket issuing system according to a eighth aspect of the present invention is a ticket issuing system comprising: a ticket issuing machine for issuing tickets in which predetermined ticket issuing information is recorded; and a host computer for managing the ticket issuing machine. Issuing means for issuing tickets in which predetermined ticketing information is recorded, receiving means for receiving tickets when a request for refund processing of the tickets is received, and ticketing information from the tickets received by the receiving means. Reading means for reading the ticket, determining means for determining whether or not use of the tickets has been started based on the ticketing information read by the reading means, and when the determining means determines that use has been started. Means for inquiring the host computer of a predetermined refund condition; and a predetermined refund condition based on a result of the inquiry from the host computer by the inquiry means. For ticketing information that satisfies the following, calculation means for calculating a refund amount and a fee, refund means for refunding the difference between the refund amount and the fee calculated by the calculation means, and tickets and the like received by the receiving means And a collecting means for collecting the

According to a ninth aspect of the present invention, there is provided a ticket issuing system comprising: a ticket issuing machine for issuing tickets in which predetermined ticket issuing information is recorded; and a host computer for managing the ticket issuing machine. Issuing means for issuing tickets in which predetermined ticketing information is recorded, receiving means for receiving tickets when a request for refund processing of the tickets is received, and ticketing information from the tickets received by the receiving means. Reading means for reading, based on the ticketing information read by the reading means, inquiring means for inquiring whether or not the departure or arrival of the designated train is delayed by a predetermined time or more, and Based on the inquiry result from the host computer, for the ticketing information determined to have been delayed for a predetermined time or more, the calculation of calculating the refund amount and the fee A stage, a refund means for refund calculated refund amount and fee difference by the calculating means, characterized in that and a recovery means for recovering the received ticket such by the receiving means.

According to a tenth aspect of the present invention, there is provided a ticket issuing system comprising: a ticket issuing machine for issuing tickets in which predetermined ticket issuing information is recorded; and a host computer for managing the ticket issuing machine. Issuing means for issuing tickets in which predetermined ticketing information is recorded, and receiving means for receiving tickets when a request for refund processing of the tickets is received,
Reading means for reading ticketing information from the tickets received by the receiving means; and, based on the ticketing information read by the reading means, the host computer informs the host computer of a predetermined number of unused days until the expiration date of the tickets. Inquiring means for inquiring whether or not the above, based on the inquiry result from the host computer by the inquiring means, for ticketing information determined to have unused days more than a predetermined number of days, the refund amount and Calculating means for calculating the fee, refund means for refunding the difference between the reimbursement amount and the fee calculated by the calculating means, and collecting means for collecting the tickets received by the receiving means. And

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a ticket issuing machine and a ticket issuing system according to the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram schematically showing a ticket issuing system according to an embodiment of the present invention.

As shown in FIG. 1, this ticketing system comprises:
A host computer 10 for managing the entire system is provided.

The host computer 10 has a CPU 11 for controlling various processes executed in the ticketing system.
have. The CPU 11 stores various control information for driving the ticketing system, train delay information transmitted from the train operation system 20, lost-item periodic information input from the lost-item information input terminal 30, and the like.
3 are connected. Further, a communication control unit 15 connected to a communication line for mutually communicating various information is connected to the CPU 11.

Here, the train delay information stored in the memory 13 of the host computer 10 indicates that the departure or arrival of the express train and the designated ticket already issued is delayed for a predetermined time or more, for example, for 2 hours or more. Transmitted from the train operation system 20. The lost item periodic information stored in the memory 13 is input from the lost item information input terminal 30 when the user loses the already issued commuter pass.

The host computer 10 has a communication control unit 1
5, it is connected to the train operation system 20, the lost item information input terminal 30, and the ticket issuing machine. Here, as the ticket issuing machine, a ticket issuing machine 200 for issuing a ticket medium such as an ordinary ticket, an express ticket, a designated ticket, and a settlement ticket issuing machine 300 for issuing a settlement ticket are connected to the host computer 10. Have been.

FIGS. 2 and 3 are views for explaining a ticket issuing machine as a ticket issuing machine applied to the ticket issuing system of the present invention. FIG. 2 is a perspective view schematically showing the appearance of the ticket issuing machine. FIG. 3 is a block diagram schematically showing a control system of the ticket issuing machine.

As shown in FIG. 2, a display unit 202 with a built-in touch panel is provided on the customer service surface of the ticket issuing machine 200 to detect a contact of a user and select an item touched. The display unit 202 displays various information such as the total amount of cash inserted by the user, that is, the amount of bills and coins inserted, the remaining amount of the prepaid card inserted by the user, the type and amount of the purchased ticket, and the change amount. Is displayed. In addition, the display unit 202 displays a plurality of account buttons 208 for lighting and displaying the section fare of the sales route based on the inserted cash input amount or the remaining amount of the prepaid card.

Also, on the customer service side, a clerk call button 204 for calling a clerk when a trouble or the like occurs, a cancel button 205 for canceling transaction processing such as ticketing processing, and a ticket such as an express ticket or a designated ticket. And a refund button 206 for requesting refund processing of a commuter pass.

Further, on the customer service side, a first condition for designating purchase conditions such as the number of purchases, an adult ticket, and a child ticket is provided.
Condition button 210A, normal ticket, round-trip ticket, coupon,
A second condition button 210B for designating a ticket type such as a limited express ticket, a designated ticket, a transit ticket, and a connecting ticket is provided.

In addition, cards such as a prepaid card and a commuter pass are inserted and ejected from the customer service side of the automatic ticket vending machine 200 when issuing tickets, and the tickets and commuter passes are inserted during a refund process. Card slot 212 functioning as a receiving means to be received, and coin insertion slot 21 into which coins are inserted.
4, a bill slot 216 into which bills are inserted, a bill outlet 218 through which bills are discharged as change and refunds at the time of change, a ticket issuing port 220 through which issued tickets are discharged, and a change And a coin outlet 222 for discharging coins as a refund at the time of refund.

As shown in FIG. 3, the ticket issuing machine 20
0 controls the whole and at the time of the refund process,
It has a CPU 242 functioning as a determination unit for determining whether or not a refund is possible, a refund unit for executing a refund process, a calculation unit for calculating a refund amount and a commission, and the like.

The CPU 242 is connected to a memory 244 for storing a control program of the CPU 242, information corresponding to the section fare of the sales route, and the like.

The CPU 242 has a card slot 2
In addition to performing predetermined processing on commuter tickets and prepaid cards and the like inserted from 12, at the time of refund processing, it applies to train tickets and commuter passes such as limited express tickets and designated tickets inserted from the card slot 212. Card processing unit 2 that functions as a reading unit that reads recorded predetermined ticketing information
46 are connected.

The card processing unit 246 includes the card slot 21
2, a transport path having a plurality of transport rollers and a transport path for receiving and transporting the inserted bills, reading magnetic information magnetically recorded on the loaded bills, It has a magnetic processing unit for writing magnetic information, a holding mechanism for holding tickets at a predetermined position on the transport path of the transport mechanism, and a punch processing unit for punching punches at predetermined positions on tickets, especially on prepaid cards.

The ticketing information read from the limited express ticket or the designated ticket by the card processing unit 246 is information such as information on the use start date and time, designated train information, expiration date information, and the like. As information,
Information such as information on a use start date, use section information, expiration date information, and personal information of a purchaser.

Further, the CPU 242 includes a bill processing unit 248 for performing processing such as authenticity determination and type determination of a bill inserted from the bill insertion slot 216, and a coin insertion slot 21.
4 is connected to a coin processing unit 250 that performs true / false determination, type determination, and the like of coins inserted from 4.

Further, the CPU 242 includes a CP
A change processing unit 252 for discharging a bill as change from the bill outlet 218 and discharging a coin as change from the coin outlet 222 based on the total amount of change calculated in U242, an account button 208, a first condition button A ticket issuing unit 254 that functions as a ticket issuing unit that issues a ticket based on the use section information input through the 210A and the second condition button 210B and discharges the ticket issued from the ticket issuing port 220. It is connected.

The change processing section 252 discharges the difference between the reimbursement amount calculated by the CPU 242 and the fee, ie, the bill as the reimbursement from the bill outlet 218 and the coin as the reimbursement during the reimbursement processing. It also functions as a refund unit that discharges the money from 222 and refunds.

Further, at the time of the refund processing, the CPU 242 stores an express ticket or a designated ticket for which the refund processing has been completed,
A ticket collection unit 256 that functions as a collection unit that collects tickets such as commuter passes, and a communication control unit 258 that functions as an inquiry unit that inquires the host computer 10 about refund conditions during the refund process. I have.

When issuing an ordinary ticket, a round-trip ticket, a coupon ticket, an express ticket, a designated ticket, and a transit ticket, the CPU 242
Reads out the balance information corresponding to the balance from the prepaid card inserted from the card slot 212, calculates the balance of the prepaid card based on the read information, and displays the balance on the display unit 2.
02 is displayed. Further, the CPU 242 calculates the inserted amount of the bill inserted from the banknote insertion slot 216 and the inserted amount of the coin inserted from the coin insertion slot 214 and causes the display unit 202 to display the calculated amount.

At this time, the CPU 242 causes the display unit 202 to display an account button 208 capable of issuing a ticket in accordance with the amount of money inserted.
Control is performed so that the ticket issuing unit 254 issues a ticket having a use section of the account button 208 selected by the customer. Then, the CPU 242 controls the ticket issuing unit 254
To discharge the ticket issued from the ticket issuing port 220.

The CPU 242 calculates the change based on the total amount of the money input by the customer and the section fare indicated by the account button 208 selected by the user, and controls the change processing unit 252. And the bill outlet 2
The change is discharged from the coin 18 and the coin discharge port 222.

Next, an embodiment of a settlement ticket issuing machine as a ticket issuing machine applied to this ticket issuing system will be described. This payment ticket issuing machine pays for the transfer of an ordinary ticket or a commuter pass and issues a payment ticket.

FIGS. 4 and 5 are views for explaining a settlement ticket issuing machine as a ticket issuing machine applied to the ticket issuing system of the present invention. FIG. 4 is a perspective view schematically showing the appearance of the settlement ticket issuing machine. FIG. 5 and FIG. 5 are block diagrams schematically showing a control system of the settlement ticket issuing machine.

As shown in FIG. 4, a display section 305 for displaying a payment procedure guide and a shortage amount, and a clerk call button 302 for calling a clerk when a trouble or the like occurs, are provided on the customer side of the payment ticket issuing machine 300. And a cancel button 303 for canceling the settlement process, and a refund button 301 for requesting a refund process for tickets and commuter passes such as limited express tickets and designated tickets.

In addition, on the customer service side, in addition to a regular ticket, a commuter pass, a prepaid card, and the like to be settled, it also functions as a receiving means for receiving a limited express ticket, a designated ticket, a commuter pass, and the like to be refunded. Slot 304, coin slot 306 for receiving coins to be settled, banknote slot 307 for receiving bills to be settled, and outlet 309 for discharging bills and coins as change and refund money at the time of payout. And a settlement ticket issuing port 310 for discharging the issued settlement ticket, a tray 312 and the like.

As shown in FIG. 5, the settlement ticket issuing machine 300
Has a CPU 326 that performs overall control of the entire system and also functions as a determination unit that determines whether or not a refund can be performed, a refund unit that executes a refund process, and a calculation unit that calculates a refund amount and a fee during a refund process. .

The CPU 326 includes a memory 325 for storing a control program of the CPU 326, a station code where the settlement ticket issuing machine 300 is installed, route information indicating a plurality of stations and routes to these stations, and the like. A display unit 305 that guides and displays an instruction for inputting an amount is connected.

The CPU 326 has an input port 30.
The predetermined processing is performed on the ticket, commuter pass, prepaid card, etc. inserted from 4 and, at the time of the refund process, the ticket and commuter pass such as limited express ticket, designated ticket, etc. A card processing unit 320 that functions as a reading unit that reads recorded predetermined ticketing information is connected.

The card processing unit 320 includes an input port 304
A transport path and a transport mechanism having a plurality of transport rollers for receiving and transporting the inserted bills from the inside, reading the magnetic information magnetically recorded on the loaded bills, and magnetically controlling the loaded bills. Magnetic processing unit for writing information,
A holding mechanism for holding tickets at a predetermined position on the transport path of the transport mechanism is provided.

The ticket processing information read from the limited express ticket or the designated ticket by the card processing unit 320 is information such as information on the use start date and time, designated train information, expiration date information, and the like. As information,
Information such as information on a use start date, use section information, expiration date information, and personal information of a purchaser.

Further, the CPU 326 includes a bill processing unit 322 for performing processing such as authenticity determination and type determination of a bill inserted from the bill insertion slot 307, and a coin insertion slot 30.
6 is connected to a coin processing unit 323 that performs a true / false determination and a type determination of a coin inserted from 6.

Further, the CPU 326 includes a settlement processing section 330 for calculating a shortage amount of the ticket inserted at the time of settlement and adjusting the shortage amount from the inserted settlement amount, and a total amount of change calculated by the CPU 326. And a change processing unit 324 that discharges bills and coins as change from the discharge port 309 based on the payment ticket issuance unit, and a settlement ticket issuing unit 331 that functions as a ticket issuing unit that issues a settlement ticket and discharges it from the settlement ticket issuing port 310. ing.

Further, the change processing section 324 outputs the difference between the reimbursement amount calculated by the CPU 326 and the commission, that is, the bills and coins as the reimbursement money, at the time of the reimbursement processing.
It also functions as a refund means for discharging money from the refund 9.

Further, at the time of the refund processing, the CPU 242 includes an express ticket or a designated ticket for which the refund processing has been completed,
A ticket collection unit 356 that functions as a collection unit that collects tickets such as commuter passes, and a communication control unit 358 that functions as an inquiry unit that inquires the host computer 10 about refund conditions during the refund process. I have.

Next, the refund process in the ticket issuing machine 200 will be described. Here, the ticket issuing machine 200 shown in FIGS. 2 and 3 will be described as an example of the ticket issuing machine, but the settlement ticket issuing machine 30 shown in FIGS. 4 and 5 will be described.
Needless to say, it can be applied to 0.

That is, as shown in the flowchart of FIG. 6, the CPU 242 first detects whether or not the payback button 206 provided on the customer service surface has been pressed (ST11).
When the CPU 242 detects that the refund button 206 is pressed (ST11, Y), the display unit 202 displays the original refund target ticket,
That is, a message guide for urging the user to insert an express ticket or a designated ticket from the card slot 212 is displayed.

Subsequently, the CPU 242 sets the card slot 212
(ST1)
2, Y), issue information is read from the original ticket in the card processing unit 246 (ST13).

That is, the original bill inserted from the card slot 212 is taken in by the transport mechanism in the card processing unit 246, and the magnetic information corresponding to the ticketing information is read by the magnetic processing unit while being transported. At this time, if the original ticket is an express ticket or a designated ticket, the ticketing information to be read is information such as information on the start date and time of use, designated train information, expiration date information, etc.If the original ticket is a commuter pass, The ticketing information to be read includes information such as information on a use start date, use section information, expiration date information, and personal information of a purchaser.

If the CPU 242 cannot detect that the original ticket has been received from the card slot 212 (ST
12, N), the message guidance is continuously displayed on the display unit 202.

Subsequently, CPU 242 determines whether or not necessary ticketing information has been normally read from the received original ticket (ST14). Then, the CPU 242
When it is determined that the necessary ticketing information has been successfully read (Y in ST14), the necessary ticketing information is collated with predetermined payout conditions based on the read ticketing information (ST15).

Subsequently, the CPU 242 determines whether or not a refund process can be performed on the original ticket for which the refund is requested, based on the result of collation with a predetermined refund condition (ST1).
6). If the CPU 242 determines that the refund process is possible (ST16, Y), the refund amount, the fee generated as necessary, and the difference between the refund amount and the fee are based on the read ticketing information. That is, a refund is calculated (ST17).

Then, CPU 242 causes display unit 202 to display the calculated payout amount, fee, and payout amount (ST18). At this time, the CPU 242 causes the display unit 202 to display a cancel button for canceling the payout processing and a confirmation button for completing the payout processing.

Subsequently, the CPU 242 detects whether or not the confirmation button displayed on the display unit 202 has been pressed (ST1).
9). When the CPU 242 detects that the confirmation button is pressed (ST19, Y), the CPU 242 controls the change processing unit 252 to refund the calculated payout with the bill and the coin from the bill outlet 218 and the coin outlet 222, respectively. Yes (ST2
0).

Subsequently, the CPU 242 collects the original ticket for which the refund process has been completed in the ticket collection unit 256 (ST21), and ends the refund process.

On the other hand, in step ST16, the CPU
If it is determined that the refund process is not possible (ST16, N), the 242 displays a message guide to the effect that the refund process on the original ticket to be refunded is impossible on the display unit 202 (ST22). Then, the CPU 242 releases the received original ticket from the card slot 212 (ST23), and ends the refund process.

In step ST19, the CPU
242, when it is determined that the confirmation button displayed on the display unit 202 is not pressed and the cancel button is pressed (ST1
9, N), the original ticket received in the refund process is sent to the card slot 212.
(ST23), and the payout processing ends.

In step ST14, the CPU
If it is determined that the necessary ticketing information cannot be read normally (ST14, N), the display unit 202 displays a message guide indicating that reading the ticketing information for the original ticket to be refunded is abnormal on the display unit 202. (ST24). Then, the CPU 242 transfers the received original ticket to the card
2 (ST23), and the payout process ends.

Next, a description will be given of a refund process of an express ticket and a designated ticket in such a ticket issuing machine 200.

Here, in the above-described flowchart of the payout processing, the payout condition checking step of step ST15 and the payout permission / non-permission judgment step of step ST16 will be described in detail.

That is, in steps ST11 to ST14 in the flowchart shown in FIG. 6, pressing of the payout button is detected (ST11, Y), the original ticket is received (ST12, Y), and ticketing information is read (ST1).
3) If the read ticketing information is normal (ST1)
4, Y), as shown in the flowchart of FIG.
242 determines whether or not the original ticket is an express ticket or a designated ticket based on the read ticketing information (ST31).

When the CPU 242 determines that the original ticket is an express ticket or a designated ticket (ST31, Y), the designated train designated by the original ticket is based on the read ticketing information for a predetermined time or more, for example, two hours. An inquiry is made as to whether the departure or arrival has been delayed (ST32).

That is, the CPU 242 controls the communication control unit 2
The host computer 10 is inquired of the train delay information via 58. The host computer 10 responds to a request from the ticket issuing machine (the ticket issuing machine 200) by using the memory 1
3 to retrieve the train delay information transmitted from the train operation system 20. Then, the host computer 10 transmits the search result to the ticket issuing machine that has received the request.

The CPU 242 of the ticket issuing machine 200 determines whether or not the inquired designated train corresponds to the train delay information based on the search result from the host computer 10 (ST33). Then, when determining that the designated train does not correspond to the train delay information (ST33, N), the CPU 242 determines whether or not the original ticket is unused based on the read ticketing information (ST34). .

When the CPU 242 determines that the original ticket is unused (ST34, Y), the CPU 242 determines whether or not the original ticket has expired based on the read ticketing information (ST35). .

When the CPU 242 determines that the original ticket has not expired (Y in ST35), the CPU 242 determines that the original ticket is an unused limited express ticket or a designated ticket that has not expired and refunds. It is determined that the processing is possible (ST36). Then, the CPU 242 proceeds to step ST17 shown in FIG.
Then, a payout process is executed according to steps ST21.

On the other hand, the CPU 242 proceeds to step ST33.
, When it is determined that the designated train corresponds to the train delay information (ST33, Y), it is determined that the original ticket is a limited express ticket or a designated ticket specifying the delayed train, and it is determined that the refund process is possible. (ST36). And the CPU 242
Correspond to steps ST17 to ST2 shown in FIG.
According to 1, the payout process is executed.

The CPU 242 determines in step ST34
In the case where it is determined that the original ticket has already been used (ST34, N), it is determined that the original ticket is a limited express ticket or a designated ticket which has not been used and has not been designated, and the refund process is performed. It is determined that it is impossible (ST37). Then, the CPU 242 ends the payout processing according to steps ST22 and ST23 shown in FIG.

Further, the CPU 242 proceeds to step ST35.
In the case where it is determined that the original ticket is not within the expiration date (ST35, N), it is determined that the original ticket is an expired express ticket or a designated ticket that does not designate a delayed train, and the refund process is not performed. It is determined that it is possible (ST37). And
The CPU 242 ends the payout processing according to steps ST22 and ST23 shown in FIG.

Next, a description will be given of a refund process of a commuter pass in such a ticket issuing machine 200.

Here, in the flow chart of the payout processing shown in FIG. 6, the payout condition checking step in step ST15 and the payout permission / non-permission judgment step in step ST16 will be described in detail.

That is, in steps ST11 to ST14 in the flowchart shown in FIG. 6, pressing of the payout button is detected (ST11, Y), the original ticket is received (ST12, Y), and ticketing information is read (ST1).
3) It is determined that the read ticketing information is normal (ST)
14, Y), if it is determined in step ST31 in the flowchart shown in FIG. 7 that the original ticket is not an express ticket or a designated ticket (ST31, N), the CPU 24
2 judges whether or not the original ticket is a commuter pass based on the read ticketing information (ST41).

If the CPU 242 determines that the original ticket is a commuter pass (ST41, Y), the CPU 242 inquires, based on the read ticketing information, whether or not the commuter pass corresponds to a lost item (ST42).

That is, the CPU 242 controls the communication control unit 2
The host computer 10 is inquired of lost item periodic information via 58. The host computer 10 responds to a request from the ticket issuing machine (the ticket issuing machine 200) by using the memory 1
3 to retrieve the lost item periodic information input from the lost item information input terminal 30. And the host computer 10
Transmits the search result to the ticket issuing machine that has received the request.

The CPU 242 of the ticket issuing machine 200 determines, based on the search result from the host computer 10, whether the inquired commuter pass corresponds to the lost item period (ST43). If the CPU 242 determines that the commuter pass does not correspond to the lost property period (ST4
3, N), a message guide requesting input of personal information such as the name, telephone number, and date of birth of the commuter pass purchaser is displayed on the display unit 202 (ST44).

At this time, the CPU 242 displays a Kana key or a numeric keypad for inputting personal information on the display unit 202. Then, CPU 242 determines whether or not the input personal information matches the read ticketing information (ST).
45).

If the CPU 242 determines that the input personal information matches the ticketing information (ST45,
Y) Based on the read ticketing information, it is determined whether the number of unused days of the commuter pass is equal to or more than a predetermined number of days, for example, one month or more (ST46).

When the CPU 242 determines that the number of unused days of the commuter pass is equal to or more than the predetermined number of days (ST4).
6, Y), it is determined that the original ticket is a commuter ticket having a sufficient number of unused days that does not correspond to the lost item period, and it is determined that a refund process is possible (ST47). And the CPU 242
Correspond to steps ST17 to ST2 shown in FIG.
According to 1, the payout process is executed.

On the other hand, the CPU 242 proceeds to step ST41.
, When it is determined that the original ticket is not a commuter pass (ST41, N), the original ticket is a refundable limited express ticket, a designated ticket,
Alternatively, it is determined that the payment does not correspond to the commuter pass, and that the refund process is not possible (ST48). And the CPU 242
Are the steps ST22 and ST2 shown in FIG.
According to 3, the payout processing is completed.

Further, the CPU 242 proceeds to step ST43.
In step (ST43, Y), it is determined that the refund process is not possible (ST48). Then, the CPU 242 executes the processing shown in FIG.
The payout process ends according to steps ST22 and ST23 shown in FIG.

Further, the CPU 242 proceeds to step ST45.
If it is determined that the input personal information does not match the read ticketing information (ST45, N), it is determined that the original ticket may be an undelivered lost / commuted pass, and the refund process is not performed. It is determined that it is possible (ST48). And
The CPU 242 ends the payout processing according to steps ST22 and ST23 shown in FIG.

Further, CPU 242 proceeds to step ST46.
In, when it is determined that the number of unused days of the commuter pass is less than the predetermined number of days (N in ST46), it is determined that the refund process is not possible (ST48). And the CPU 242
Are the steps ST22 and ST2 shown in FIG.
According to 3, the payout processing is completed.

As described above, according to the ticket issuing machine and the ticket issuing system of the present invention, the refund business performed by the station staff is performed by using a ticket issuing machine such as a ticket issuing machine and a settlement ticket issuing machine. It becomes possible. Therefore, it is possible to improve the serviceability for the user without increasing the burden on the station staff.

In addition, since the existing ticket issuing machine and part of the ticket issuing system can be effectively used simply by improving them, it is possible to improve the serviceability to the user without increasing the cost.

Further, compared with the case where a refund operation is performed by the response of the station staff, the refund process can be performed more quickly.

[0093]

As described above, according to the present invention, the ticket issuing machine and the ticket issuing system which can improve the serviceability to the user and increase the refund process without increasing the burden on the station staff. Can be provided.

[Brief description of the drawings]

FIG. 1 is a block diagram schematically showing a configuration of a ticket issuing system according to an embodiment of the present invention.

FIG. 2 is a perspective view schematically showing an appearance of a ticket issuing machine as a ticket issuing machine applicable to the ticket issuing system shown in FIG. 1;

FIG. 3 is a block diagram schematically showing a control configuration of the ticket issuing machine shown in FIG. 2;

FIG. 4 is a perspective view schematically showing an appearance of a settlement ticket issuing machine as a ticket issuing machine applicable to the ticket issuing system shown in FIG. 1;

FIG. 5 is a block diagram schematically showing a control configuration of the settlement ticket issuing machine shown in FIG. 4;

FIG. 6 is a flowchart showing a refund process applied to the ticket issuing machine of the present invention.

FIG. 7 is a flowchart showing a payout condition checking step in the flowchart shown in FIG. 6;

FIG. 8 is a flowchart showing another check step of the payout condition in the flowchart shown in FIG. 6;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 ... Host computer 20 ... Train operation system 30 ... Lost and found information input terminal 200 ... Ticket issuing machine 206 ... Refund button 212 ... Card port 242 ... CPU 246 ... Card processing unit 252 ... Change processing unit 254 ... Ticket issuing unit 256 ... ticket collection unit 258 ... communication control unit 300 ... settlement ticket issuing machine 301 ... payout button 304 ... insertion slot 326 ... CPU 320 ... card processing unit 324 ... change processing unit 331 ... ticket issuing unit 356 ... ticket collection unit 358 ... communication Control unit

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Izumi Ota 70 Yanagicho, Saiwai-ku, Kawasaki-shi, Kanagawa F-term in Toshiba Yanagimachi Plant (reference) 3E026 AA10

Claims (10)

[Claims] 1. Ticket issuing means for issuing tickets on which predetermined ticket information is recorded, reading means for reading ticket information from the tickets, and satisfying a predetermined refund condition based on the ticket information read by said reading means. Determination means for determining whether or not to perform, and refund means for performing a refund process on tickets having ticketing information determined to satisfy predetermined refund conditions by the determination means, Ticketing machine. 2. A ticket issuing means for issuing tickets in which predetermined ticket issuing information is recorded, a receiving means for receiving tickets when a request for a refund process of the tickets is received, and a ticket received by said receiving means. Reading means for reading ticketing information from a class, determining means for determining whether a predetermined refund condition is satisfied based on the ticketing information read by the reading means, and determining that the predetermined refund condition is satisfied by the determining means. Calculating means for calculating a refund amount and a fee based on the determined ticketing information; refund means for refunding a difference between the refund amount and the fee calculated by the calculating means; and tickets received by the receiving means. A ticketing machine comprising: a collecting means for collecting; 3. A ticket issuing means for issuing tickets on which predetermined ticket issuing information is recorded, a receiving means for receiving tickets when a request for a refund process of the tickets is received, and a ticket received by said receiving means. Reading means for reading ticketing information from a class, based on the ticketing information read by the reading means,
Determining means for determining whether or not use of tickets has been started; calculating means for calculating a refund amount and a fee based on ticketing information determined to be unused by the determining means; and A ticket issuing machine comprising: refund means for refunding the difference between the calculated refund amount and fee; and collecting means for collecting tickets received by the receiving means. 4. A ticket issuing means for issuing tickets in which predetermined ticket issuing information is recorded, a receiving means for receiving tickets when a request for refund processing of the tickets is received, and a ticket received by said receiving means. Reading means for reading ticketing information from a class, based on the ticketing information read by the reading means,
Determining means for determining whether or not the use of the tickets has been started; and, if the determining means determines that the use has been started, a refund amount for ticketing information satisfying a predetermined refund condition. Calculating means for calculating a fee, a refund means for refunding the difference between the refunded amount calculated by the calculating means and the fee, and a collecting means for collecting the tickets received by the receiving means. A featured ticketing machine. 5. A ticket issuing means for issuing tickets in which predetermined ticket issuing information is recorded, a receiving means for receiving tickets when a request for refund processing of the tickets is received, and a ticket received by said receiving means. Reading means for reading ticketing information from a class, based on the ticketing information read by the reading means,
Determining means for determining whether the departure or arrival of the designated train is delayed for a predetermined time or more; calculating means for calculating a refund amount and a fee based on ticketing information determined to be delayed for a predetermined time by the determining means; A ticket issuing machine comprising: a refund unit for refunding a difference between a refund amount and a fee calculated by the calculation unit; and a collection unit for collecting tickets received by the reception unit. 6. A ticket issuing means for issuing tickets on which predetermined ticket issuing information is recorded, a receiving means for receiving tickets when a request for a refund process of the tickets is received, and a ticket received by said receiving means. Reading means for reading ticketing information from a class, based on the ticketing information read by the reading means,
Determining means for determining whether or not the number of unused days until the expiration date of the ticket is equal to or more than a predetermined number of days; and a refund based on the ticketing information determined by the determining means to have the number of unused days equal to or more than the predetermined number of days. Calculating means for calculating an amount and a fee; refund means for refunding a difference between the refunded amount calculated by the calculating means and the fee; and collecting means for collecting tickets received by the receiving means. A ticket issuing machine characterized by the following. 7. A ticket issuing system comprising: a ticket issuing machine for issuing tickets on which predetermined ticket issuing information is recorded; and a host computer for managing the ticket issuing machine, wherein the ticket issuing machine reads ticket issuing information from the tickets. A reading unit, based on the ticketing information read by the reading unit,
Inquiring means for inquiring the host computer of a predetermined refund condition; determining means for determining whether or not a predetermined refund condition is satisfied based on a result of the inquiry from the host computer by the inquiring means; Refund means for performing refund processing on tickets having ticketing information determined to satisfy predetermined refund conditions by the means. 8. A ticket issuing system comprising: a ticket issuing machine for issuing tickets on which predetermined ticket issuing information is recorded; and a host computer for managing the ticket issuing machine, wherein the ticket issuing machine records the predetermined ticket issuing information. Ticket issuing means for issuing tickets, receiving means for receiving tickets when a request for refund processing of the tickets is received, reading means for reading ticket issuing information from the tickets received by the receiving means, and reading Based on the ticketing information read by the means,
Determining means for determining whether or not use of tickets has been started; and inquiring means for inquiring the host computer for predetermined refund conditions when the determining means determines that use has been started, Based on the inquiry result from the host computer by the inquiry means, for ticketing information that satisfies the predetermined refund conditions, calculation means for calculating the refund amount and fee, the refund amount calculated by the calculation means A ticket issuing system comprising: a refund unit for refunding a difference between fees; and a collecting unit for collecting tickets received by the receiving unit. 9. A ticket issuing system comprising: a ticket issuing machine for issuing tickets on which predetermined ticket issuing information is recorded; and a host computer for managing the ticket issuing machine, wherein the ticket issuing machine records the predetermined ticket issuing information. Ticket issuing means for issuing tickets, receiving means for receiving tickets when a request for refund processing of the tickets is received, reading means for reading ticket issuing information from the tickets received by the receiving means, and reading Based on the ticketing information read by the means,
Inquiring means for inquiring whether the departure or arrival of the designated train is delayed by a predetermined time or more to the host computer, and ticketing determined to be delayed by a predetermined time or more based on a result of the inquiry from the host computer by the inquiring means. For the information, calculating means for calculating a refund amount and a fee; refund means for refunding a difference between the refund amount and the fee calculated by the calculating means; and a collecting means for collecting tickets received by the receiving means. Means, and a ticketing system. 10. A ticket issuing system comprising: a ticket issuing machine for issuing tickets on which predetermined ticket issuing information is recorded; and a host computer for managing the ticket issuing machine, wherein the ticket issuing machine records the predetermined ticket issuing information. Ticket issuing means for issuing tickets, receiving means for receiving tickets when a request for refund processing of the tickets is received, reading means for reading ticket issuing information from the tickets received by the receiving means, and reading Based on the ticketing information read by the means,
Inquiring means for inquiring whether or not the number of unused days until the expiration date of the tickets is equal to or more than a predetermined number of days to the host computer, based on a result of the inquiry from the host computer by the inquiring means, the number of predetermined days or more For ticketing information determined to have unused days, calculating means for calculating a refund amount and a fee; refund means for refunding a difference between the refund amount and the fee calculated by the calculating means; and the receiving means And a collecting means for collecting the tickets received by the system.