JPH0955802A - Voice mail system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a function similar to the case of users connected to one voice storage device even between the users connected over the plural voice storage devices. SOLUTION: At the time of call origination, after connecting a line with a call termination side voice storage, a main control part 11 reads individual ID information from a storage 12, transmits it through a PB signal transmission part 15 to a telephone network 30, successively reads out caller response information and a voice information main body from the storage 12 and transmits them through a voice processing part 13 to the telephone network 30. At the time of call termination, every time the individual ID information, the caller response information and the voice information main body are successively received, response signals are returned through the PB signal transmission part 15 and the received caller response information and voice information main body are successively stored in the storage device 12 through the voice processing part 13.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice mail system, and more particularly to a voice mail system in which a plurality of voice storage devices for storing voice information are connected to a telephone network.

[0002]

2. Description of the Related Art In a conventional voice mail system, voice information is exchanged between users registered in one voice storage device, and caller response information by voice registered in advance is reproduced. This eliminates the need for the caller to record his / her own name in the voice information body, and eliminates the problem that the receiver mistakes the other party because the caller forgets his / her name. Also, in the case where the recipient replies to the sender, even if the recipient does not check the sender's mailbox number and the like based on the mailbox number information sent together with the sent voice information, the receiver can automatically reply. There is a voice storage device that can give a reply in a timely manner.

[0003] However, these functions are limited to the case where voice information is exchanged between users registered in one voice storage device. Therefore, when the voice storage device of the voice mail system as described above is provided in a plurality of exchanges, the user registered in one voice storage device is connected to the voice storage device connected to another exchange. If you try to leave a message for a registered user, you will directly call the voice storage device of another exchange and record it.If the caller does not record your name and contact information correctly, the other party will make a mistake or reply. There is a problem that if you do not check the other party's phone number or mailbox number, you cannot get a reply.

Therefore, conventionally, the voice processing unit determines whether the connection request destination of the telephone is the voice storage device in the own station or the voice storage device of another station, and when the connection request is to the voice storage device of another station, Controls the connection and sends the request from the telephone to the exchange network of the encoded signal different from the telephone network via the additional interface unit, and the other exchange records the message in its voice storage device. There is known a voice mail system which takes out a message and sends a reproduction message to a telephone as a caller via an exchange network and an interface (Japanese Patent Laid-Open No. 4-15642).

As another conventional voice mail system, digital voice information is converted into analog voice information by a source voice storage device, and is transmitted as analog voice information to a destination voice storage device using a telephone network. There is also known a system in which digital audio information is converted to digital audio information and stored again (Japanese Patent Laid-Open No. 61-294961).

[0006]

However, in the former conventional voice mail system, since voice data is transferred digitally, it is easy to transfer personal information such as a telephone number and a mailbox number of a caller at the same time. There is
The voice storage device needs to be connected to another switching network (INS network or packet network), which complicates the device configuration. The latter conventional voice mail system can use a telephone network, but can transfer only analog voice information.

[0007] The present invention has been made in view of the above points,
It is an object of the present invention to provide a voice mail system in which the same function can be provided between users spanning a plurality of voice storage devices as in the case of users connected to one voice storage device.

[0008]

In order to achieve the above object, the present invention provides a voice mail system in which a plurality of voice storage devices for storing voice information are connected to a telephone network, and each of the voice storage devices transmits a call. Storage means in which personal ID information such as the telephone number and mailbox number of the caller and caller response information by voice are stored in advance, and the caller response information and arbitrary voice information body transmitted by the caller are also stored. A network control means for communicating with each other via a telephone network, a voice processing section for processing a voice signal, a transmission section for transmitting a push button dial signal to the telephone network, and a telephone received via the network control means. After the line is connected to the detection unit that detects the push button dial signal from the network and the called-side voice storage device at the time of call, the personal ID information is read from the voice storage device and sent out. The caller response information and voice information body from the voice storage device in sequence and sent to the telephone network via the voice processing unit. Every time the personal ID information, the caller response information, and the voice information body are sequentially received through the telephone network, a response signal is returned to the telephone network through the transmission unit, and
The personal ID information, the caller response information, and the voice information body that have been received are sequentially configured to be stored in the storage means via the voice processing unit.

According to the present invention, exchange of voice data (voice information body) between users registered in one voice storage device can be performed in the same manner as in the related art, and at the same time, voice data can be transmitted between a plurality of voice storage devices. The voice storage device on the calling side can transfer the voice information body to the voice storage device on the called side, and at the time of the transfer, the personal ID previously registered in the storage means of the voice storage device on the calling side together with the voice information body. Since the information and the caller response information are also transferred to the called-side voice storage device and stored in the internal storage device, the called-side voice storage device checks the received voice information body when checking the received voice information body. After the response information is reproduced, the audio information body can be reproduced.

Further, according to the present invention, when the reply is returned from the voice accumulating device on the called side to the voice accumulating device on the calling side, the telephone number and the mailbox number are calculated from the received personal ID information stored in the accumulating means. I took it out and used it,
A reliable and prompt reply can be made.

[0011]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram of an embodiment of a voice storage device constituting a main part of the system of the present invention, and FIG. 2 is a system configuration diagram of an example of the system of the present invention. In FIG. 2, the voice mail system has a configuration in which voice storage devices 10 and 20 for storing voice information are connected to a telephone network 30 which is an analog public network. The voice storage device 10 is the transfer source (calling side) and the voice storage device 20
Is the transfer destination (callee), the voice data is transferred in the direction indicated by arrow A.

The voice storage devices 10 and 20 have the same configuration, for example, as shown in FIG. That is, the voice storage devices 10 and 20 include a main control unit 11 that controls each unit, and a storage device in which personal ID information such as a telephone number and a mailbox number of a caller, caller response information by voice, and the like are stored in advance. 12, a voice processing unit 13 for processing voice information, a PB signal detection unit 14 for detecting and encoding a push button dial signal (PB signal) from the telephone network 30, and a PB signal generated and transmitted to the telephone network 30. PB to do
The signal transmitting unit 15 and the incoming call to the telephone network 30 and the telephone network 3
0 and a network control unit 16 that communicates with each other.

Next, the operation of the system of the present invention will be described with reference to the sequence diagrams shown in FIGS. 1 and 3 by taking as an example a case where audio data is transferred from the audio storage device 10 to the audio storage device 20. First, the main control unit 1 in the voice storage device 10
1 issues a line connection request to the voice storage device 20 using the network control unit 16 (step 41).

As a result, the network controller 16 of the voice storage device 20 receives an incoming call according to the incoming signal from the telephone network 30, and the line connection between the voice storage devices 10 and 20 is performed (step 4).
2). Upon connection of the line, the called-side voice storage device 20 transmits the identification signal a as a PB signal from the PB signal transmitting unit 15 to the telephone network 30 via the network control unit 16 (step 43).

Then, the PB of the voice storage device 10 on the calling side is
The signal detection unit 14 detects and codes the PB signal input via the telephone network 30 and inputs the PB signal to the main control unit 11. When the main control unit 11 determines that the input coded signal is the identification signal, the main control unit 11 reads out the information of the called-side mailbox number b from the storage device 12 and supplies it to the PB signal transmission unit 15, where the PB signal After that, the data is transmitted to the telephone network 30 via the network control unit 16 (step 44).

The voice storage device 20 on the called side detects and encodes the PB signal received by the PB signal detection unit 14 and notifies the main control unit 11 of it. When the main control unit 11 confirms that the notified information is its own mailbox number b, P
A response signal c for confirmation is generated as a PB signal from the B signal transmitting unit 15 and transmitted to the calling side voice storage device 10 via the network control unit 16 and the telephone network 30 (step 45).

Main control unit 11 of voice storage device 10 on the calling side
Is notified by the PB signal detection unit 14 that the response signal c has been received, reads out the personal ID information (caller telephone number, mailbox number, etc.) d from the storage device 12 and inputs it to the PB signal transmission unit 15, Here, after being converted into a PB signal, it is transmitted to the telephone network 30 via the network control unit 16 (step 46).

When the called voice storage device 20 receives the personal ID information d via the telephone network 30, the called voice storage device 20 stores the personal ID information d in the storage device 12 and Based on the caller's telephone number or mailbox number extracted from the received personal ID information d, an internal PB signal sending unit 15 generates a response signal e for confirmation to the voice storage device 10 on the calling side as a PB signal, This is transmitted to the telephone network 30 via the network control unit 16 (step 4).
7).

Main control unit 11 of voice storage device 10 on the calling side
When the PB signal detection unit 14 notifies the reception of the response signal e, the call processing unit 1 reads out the caller response information f including voice information for identifying an individual from the storage device 12 and
3 and is subjected to voice processing, and then transmitted as analog voice signals to the telephone network 30 via the network control unit 16 (step 48).

When the voice storage device 20 on the called side receives this voice signal via the telephone network 30, the voice processing unit 13 in the voice storage device 20 on the called side stores the caller response information f in the storage device 12. While the PB signal transmitting unit 15 generates a response signal g for confirmation as a PB signal, and based on the received personal ID information d via the network control unit 16 and the telephone network 30 on the calling side. (Step 49).

Main control unit 11 of voice storage device 10 on the calling side
Is notified by the PB signal detection unit 14 that the response signal g has been received, reads out the audio information body h from the storage device 12 and inputs it to the audio processing unit 13, where it performs audio processing, and As it is, it is transmitted to the telephone network 30 via the network control unit 16 (step 50).

The voice storage device 20 on the called side includes a telephone network 30.
When this voice signal (voice information main body h) is received via, the voice information main body h is supplied from the voice processing unit 13 in the voice storage device 20 on the called side to the storage device 12 for storage, while the PB signal is stored. The confirmation response signal i from the sending unit 15 is sent to the PB.
A signal is generated and transmitted to the voice storage device 10 on the calling side via the network control unit 16 and the telephone network 30 based on the received personal ID information d (step 51).

Main control unit 11 of voice storage device 10 on the calling side
Is notified by the PB signal detection unit 14 that the response signal i has been received, confirms that the transfer of one piece of audio data has been completed, and there is further audio data to be transferred to the storage device 12. In such a case, the operation of step 44 is performed again. Therefore, the storage device 12 in the calling side voice storage device 10
Step 44 until there is no more audio data to be transferred to
To 51 are repeated. Calling side voice storage device 10
When there is no more voice data to be transferred to the storage device 12, the end signal j is sent to the called side voice storage device 20 via the telephone network 30 in the form of a PB signal using the PB signal transmitting section 15.
(Step 52), and the line is disconnected (step 53).

In this way, the voice data (voice information main body) is transferred from the voice storage device 10 to the voice storage device 20, and at the same time, the voice storage device 10
The personal ID information and caller response information registered in advance are also transferred to the voice storage device 20 and stored in the internal storage device.

For this reason, the voice storage device 20 on the called side reproduces the voice information body h after reproducing the caller response information f when confirming the transferred voice data.
Even if the name of the caller is not included in the voice information body h, the callee can know the name of the caller from the caller response information f. This means that the caller does not need to record his or her own name in the voice information body h, so that the recording time of the voice information body in the voice storage device 10 can be reduced, and The called-side voice storage device 20 can reliably determine the name of the caller.

Also, in this embodiment, when a response signal is transmitted from the voice storage device 20 on the called side to the voice storage device 10 on the calling side, the personal ID information d stored in the storage device 12 after reception is used. Since the response signal can be automatically transmitted to the other party by extracting the telephone number and the mailbox number, the trouble of responding can be reduced. Also, when a response is sent from the called-side voice storage device 20 to the calling-side voice storage device 10 (in this case, the calling side and the called side in FIG. 3 are switched and the same sequence of operations is performed). It is only necessary to store the main body of the answering voice information in the storage device, which can greatly reduce the time required for answering and responding operations, and at the same time eliminate the possibility of mistakes in inputting. You can forward your reply.

In the above embodiment, the telephone network 30
Has been described as an analog public network, but is not limited thereto.
The present invention can be applied to all networks capable of transmitting voice signals, such as a private network connected by a network or a private branch exchange (PBX).

[0028]

As described above, according to the present invention,
The caller (calling-side voice storage device) can transfer the voice information body to the called-side voice storage device among a plurality of voice storage devices. The personal ID information and caller response information registered in advance in the storage means of the device are also transferred to the called voice storage device and stored in the internal storage device, so that the receiver (voice storage device of the called device) is stored. In), when confirming the received voice information body, the voice information body can be reproduced after reproducing the caller response information, so that the caller can always be identified from the caller response information, so that the caller can use his / her own name. This eliminates the problem that the recipient mistakes the other party because he forgets to put in the audio information body, and at the same time shortens the recording time of the audio information body.

According to the present invention, when a response signal is sent from a receiver to a caller, a response can be automatically made based on a telephone number or a mailbox number extracted from the received personal ID information. Response time is reduced.
In addition, when the receiver returns a reply to the caller, the reply can be automatically returned based on the telephone number and the mailbox number stored in the storage device. Answers can be answered automatically without looking up the caller's phone number, extension number, mailbox number, etc. just by storing them in the storage means, reducing the time and effort required for answering. This can significantly reduce the time required and eliminate the possibility of typographical errors.
Answers can be forwarded more reliably.

[Brief description of drawings]

FIG. 1 is a block diagram of an embodiment of a voice storage device as a main part of the present invention.

FIG. 2 is a system configuration diagram of an example of the system of the present invention.

FIG. 3 is a sequence diagram for explaining the operation of the system of the present invention.

[Explanation of symbols]

 10, 20 voice storage device 11 main control unit 12 storage device 13 voice processing unit 14 PB signal detection unit 15 PB signal transmission unit 16 network control unit 30 telephone network

Claims (2)

[Claims] 1. A voice mail system in which a plurality of voice storage devices for storing voice information are connected to a telephone network, wherein each of the voice storage devices is an individual I such as a telephone number and a mailbox number of a caller.
D information and voice caller response information are stored in advance, and the caller response information and any voice information body transmitted by the caller are stored in the storage means, and are communicated with each other via the telephone network. A network control means for performing, a voice processing part for processing a voice signal, a transmission part for transmitting a push button dial signal to the telephone network, and a push button dial signal from the telephone network received via the network control means. After the line is connected to the detection unit that detects the call and the call-side voice storage device at the time of transmission, the personal ID information is read from the voice storage device and sent to the telephone network through the sending unit. The caller response information and the voice information body are sequentially read from the storage device and sent out to the telephone network via the voice processing unit, and when the call is received, the calling side voice storage device passes through the telephone network. Each time the personal ID information, the caller response information and the voice information body are sequentially received, a response signal is returned to the telephone network via the sending unit, and the received personal ID information and caller response information are received. And a control unit that sequentially stores the voice information body in the storage unit via the voice processing unit. 2. The voice information body for reply to the destination based on the telephone number or the mailbox number extracted from the received personal ID information stored in the storage unit when returning a reply after receiving an incoming call. 2. The voice mail system according to claim 1, wherein the voice mail system sends a message.