JPH09311888A - Merchandise distribution, returned merchandise managing system, and portable terminal equipment for merchandise distribution - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently process returned merchandise by ensuring the propriety of the time of receiving merchandise by a merchandise consumer to prevent a trouble concerning the time of returning merchandise between a merchandise sales person and the consumer to make sales control efficient. SOLUTION: When a merchandise is ordered, a sales person transmits data for merchandise distribution to a distributor by merchandise distribution requesting processing 101. The side of the distributor receiving the merchandise distributing request executes merchandise distribution receiving processing 102 by the portable terminal equipment for merchandise distribution 220 carried with at the time of distributing merchandise, executes the reading processing 104 of a merchandise receiving date at the time of distributing merchandise to the consumer (distributing destination), reads identification information of a merchandise consumer stored in a storage medium by the input processing 105 of identification information of the consumer and executes the preparing processing 106 of a time stamp with individual identification information.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a merchandise sales / delivery system in which a merchandise seller delivers merchandise to the merchandise consumer through a distributor based on merchandise purchase information from the merchandise consumer. The merchandise consumer receives the merchandise. The present invention relates to a merchandise delivery and merchandise return management system that guarantees the validity of the time, improves the efficiency of merchandise merchandise return processing by merchandise sellers, and improves the reliability of merchandise delivery.

[0002]

2. Description of the Related Art In a conventional merchandise sales and delivery system such as a mail order system, a merchandise seller is
Delivery confirmation is carried out according to the receipt with the seal stamped by the product consumer. Regarding product returns, product sellers
We only ask the product consumer to return the product within 7 to 10 days after the product arrives, especially according to the exact product arrival date and time agreed between the product seller and the product consumer. There is no regulation on the expiration date of returns. Further, as a method of paying the product price, there are a credit payment, a cash on delivery payment when the product arrives, and a postal / bank transfer payment.

[0003]

In the future, it is expected that the number of merchandise sales and delivery services will increase rapidly with the spread of online shopping utilizing multimedia networks. In addition, along with this, since consumers of goods also use the goods sales and delivery service to purchase various kinds of goods, it is considered that there is an increasing need for returns. In the conventional merchandise distribution system such as mail order, the merchandise seller asks the merchandise consumer to return the merchandise within 7 to 10 days after the merchandise arrives. Since there is no stipulation of the expiration date for returned goods based on the exact arrival date and time of the goods agreed between the product consumers, there may be a problem regarding the product return between the product seller and the product consumer.

Further, the product seller needs to manage sales in consideration of product returns, but since the expiration date of returned products is unclear, the sales management process is delayed or after payment of the product price or at the time of credit payment. If there is a return after billing the credit company, there is a problem that sales management will be changed due to refund of the product price. In addition, for the product consumer, when the product purchased by credit payment is returned, the product price may be once deducted from the account despite the return.

The object of the present invention is to guarantee the validity of the time when the product consumer receives the product, and the product seller and the product consumer grasp the accurate expiration date of the product return, so that the product seller and the product It is to prevent the troubles when the consumer returns the product, to improve the efficiency of the sales management by performing the sales management in consideration of the returns of the products, and to efficiently process the products returned. In addition, by inputting the personal information of the delivery recipient into the mobile terminal device for product delivery that the logistics company carries at the time of product delivery, and creating the date and time when the product was received, the reliability of product delivery to the product seller and product consumer is improved. It is to improve.

[0006]

In order to achieve the above object, according to the present invention, a distributor carries a portable terminal device for delivering merchandise when delivering merchandise to merchandise consumers, and the portable terminal device for merchandise delivery. , Enter the product consumer identification information to be stored in the medium, add the input product consumer identification information,
A means to create a time stamp with personal identification information that makes the date and time of receipt of the product tamper-proof, a means of outputting a delivery note with a valid date and time of receipt of the product to the consumer of the product, On the other hand, a means is provided for imprinting the product receipt date and time with the product consumer's identification information on the product receipt certifying that the distributor has delivered the product to the product consumer.

[0007] Further, when the product terminal with the tamper-proof product receipt date and time is received from the distributor by the information terminal of the product seller, a means for judging the return expiration date from the product receipt date information, and the return validity Based on the deadline, it is possible to determine whether or not the product consumer can return the product, monitor the expiration date of the returned product, and perform sales management by paying the product from the consumer after the expiration date of the returned product. Set up.

[0008]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing the overall configuration of this system. FIG. 2 is a diagram showing a device configuration of the present system.

First, the device configuration of the present system shown in FIG. 2 will be described. This system is a system in which an information terminal device 210 of a product seller and a product delivery mobile terminal device 220 carried by a distributor at the time of product delivery are connected via a communication network 230. Information terminal device 20 of product seller
1 includes a control device 211, a storage device 212 connected to the control device 211, and a communication device 213. In addition, the product delivery mobile terminal device 22 carried by the logistics company when delivering the product.
0 is a control device 221, a storage device 222, a communication device 22.
3, display device 224, printing device 225, input device 22
6, magnetic card reader / writer device 227, timer 228
Consists of The magnetic card reader / writer device 227 is a device for reading data stored in a configurable storage medium and storing the data, and the control device 221 includes the control devices 223 to 22.
8 controls each device.

Next, referring to FIG. 2, according to the block diagram of FIG. 1, the process flow chart of the product delivery portable terminal 220 of FIG. 3, and the process flow chart of the information processing terminal 210 of the product seller of FIG. The processing operation in the example will be described. When the product seller receives a product order from the product consumer, the product seller uses the control device 21 based on the product purchase information 102.
In the product delivery request processing 101 of No. 1, the product delivery data including the delivery destination which is a product consumer, the delivery product content, and the delivery note data is transmitted to the distributor (FIG. 4-step 401). On the side of the distribution company that has received the product delivery request, the delivery request transmitted from the information terminal device 210 of the product seller in the product delivery acceptance processing 102 of the control device 221 in the product delivery mobile terminal device 220 carried when delivering the product. Upon receiving the request, the product delivery request data 103 is stored in the storage device 222 (step 301 in FIG. 3). The distribution company delivers the product based on the product delivery request data 103.

[0012] At the time of product delivery to the product consumer (delivery destination),
In the process 104 of reading the date and time of receipt of goods, the timer 2
The date and time of receipt of the product is read from 28 (step 30 in FIG.
2) and display it on the display device 224 (see FIG.
3) After confirming the product consumer (delivery destination), in the product consumer identification information input process 104, the product delivery mobile terminal 2
The identification information of the product consumer stored in the storage medium 312 is read from the magnetic card reader / writer device 227 of FIG. 20 (step 304 in FIG. 3) and displayed on the display device 224 in the time stamp creation process 106 with personal identification information. The personal identification information of the merchandise consumer read at the merchandise receipt date and time is added to create a time stamp 107 as information that is not tampered with and stored in the storage device 222 (step 305 in FIG. 3). The identification information of the product consumer includes a membership number, a name, an encryption number and the like.

[0013] Time stamping process 108 on the delivery note
3, the delivery note 109 to the product consumer is taken out from the product delivery data 103 stored in the storage device 222, and the time stamp 107 with the personal identification information is imprinted (FIG. 3).
-Along with step 306), in the delivery note output process 110 with a time stamp, according to the desire of the product consumer,
The delivery note receiving method is determined (step 307 in FIG. 3), and when the printout is desired, the delivery device is printed out by the printing device 225 (step 308 in FIG. 3). When it is desired to store in the storage medium 312, the delivery card data is stored in the storage medium 312 by the magnetic card reader / writer device 227 (step 309 in FIG. 3).

Further, in the time-stamped product receipt creation processing 111, the product receipt 11 certifying that the product consumer has received the product from the product delivery data 103.
2 is taken out, and the time stamp 107 with personal identification information
Is stamped (step 310 in FIG. 3-), and the product receipt 112 with a time stamp is sent to the information terminal device 210 of the product seller in the product receipt sending process 311 with a time stamp (step 31 in FIG. 3-).
1).

In the information terminal device 210 of the product seller, in the product receipt reception process 114 with the time stamp of the control device 211, the portable terminal device 2 for product delivery of the distributor is delivered.
When the product receipt with the time stamp transmitted from the product 20 is received, it is stored as the product delivery management data 115 stored in the storage device 212 (step 402 in FIG. 4-), and in the product return expiration date determination processing 116, the product seller's expiration date is determined. The product return expiration date and time is determined from the number of return valid period days based on the regulation, and is stored in the storage device 212 as the product return expiration date 117. Merchandise return possible / impossible judgment processing 11
In item 8, when there is a return from the product consumer, it is determined whether or not the product can be returned based on the product return expiration date 117.

In the product return expiration date monitoring process 119, it is checked based on the product return expiration date data 117 whether or not the product return expiration date has expired periodically (FIG. 4-step). 404), if it is within the return expiration date, it is checked in the payment management processing 120 whether payment has been made (step 405 in FIG. 4). If payment has been made, the payment management data 121 is set as a temporary deposit. Handle (Fig. 4-Step 40)
6). Further, in the processing 119 for monitoring the expiration date of returned goods,
In the check whether the expiration date has not passed (step 404 in FIG. 4-), when the expiration date for the returned goods has passed, the payment management process 120 checks whether payment has been completed (step 407 in FIG. 4-). If the payment has been made, in the sales management process, as shown in FIG.
The payment management data that was treated as provisional deposit in step 406 is registered as sales management data (FIG. 4-step 4).
08), the product inventory data is changed in the inventory management process 124 (step 409 in FIG. 4).

In the payment management process 120, if the payment has been checked (step 407 in FIG. 4-), if it has not been paid, it is further checked whether the payment is credit (step 410 in FIG. 4-) and the credit is paid. If it is payment, a payment request to the credit company is made (step 411 in FIG. 4). If it is not a credit payment, the presence of payment is monitored (step 412 in FIG. 4-), and if there is no payment, the product consumer is periodically requested to pay (step 41 in FIG. 4-step 41).
3).

FIG. 5 shows an example 501 of a display displayed on the display device 224 when a product consumer (delivery destination) confirms receipt of a delivered product. Step 3 in the process flow chart of the product delivery portable terminal device 220 of the distributor in FIG.
In 02 and 303, when the product is delivered to the product consumer (delivery destination), the product receipt date and time is read from the timer 228,
The information is displayed on the display device 224 to be confirmed by the product consumer (delivery destination). As the display format, product delivery data 1
It takes the form of a merchandise receipt included in 03. At this point, the product receipt date / time data 502 can be changed.

Further, FIG. 6 is a display screen example 601 of the delivery note 109 on which a time stamp with personal identification information of the product consumer is stamped. The display device 2 shown in FIG.
After confirming the contents of 24, the display unit 224 displays the delivery note 109 with the time stamp with the personal identification information of the product consumer created in steps 304 and 305. Personal identification information of the product consumer is added to the product receipt date / time data 502 shown in FIG. 5 and is created as tamper-proof information 602. If the time stamp 602 with personal identification information is rewritten, a warning message 702 indicating that data cannot be changed is displayed as shown in FIG.

FIG. 8 shows an information terminal device 210 of a product seller.
6 is a warning message example 802 when the time stamp 602 is tampered with when the time stamped product receipt 801 transmitted from the product sales portable terminal device 220 of the distributor is received. In this case, the product seller
Inquiries are made to the product consumer and the delivery company in charge, and the product receipt date confirmation process is performed.

Next, the delivery portable terminal device 22 of the distribution company
As a function of 0, a second embodiment in the case where electronic money is used for the product payment method at the time of product delivery will be described. FIG.
Shows a configuration of a portable terminal device 220 for delivering goods showing the second embodiment of the present invention. Dedicated IC for electronic money
Assuming that a card is used, the product consumer sets the card reader / writer 2 to the delivery portable terminal device 220 when the product is delivered.
The electronic money processing device 90 sends electronic money from 27
In 1, the electronic money process is performed to store the electronic money, and at the same time, the stored electronic money is sent to the product seller. Electronic money processing device 901 has one IC
You can use a card.

Next, a third embodiment in which a product consumer returns a product will be described. FIG. 10 shows the configuration of a system showing a third embodiment of the present invention. The information terminal device 101 of the product consumer is newly connected to the communication network 230 in the configuration of the first embodiment shown in FIG. The information terminal device 101 of the product consumer includes a control device 102 and a storage device 1.
03, communication device 104, display device 105, printing device 10
6, input device 107, electric card reader / writer device 10
It consists of 8.

FIG. 11 is a processing flowchart showing the third embodiment of the present invention, and FIG. 12 is an example of the data format of the storage medium owned by the product consumer. In FIG.
The storage medium 1201 owned by the product consumer is the membership number 120
2, name 1203, phone number 1204, product purchase history 1
205, fixed information 1202 to 1024, and variable information 1205. Further product purchase history 1
205 is a purchase product content 1206 and a product receipt date 120
7. The expiration date 1208 of the returned goods.

Next, referring to FIG. 12, the processing operation in the third embodiment will be described in accordance with the processing flowchart of FIG. When a product order is received from a product consumer, the product seller sends the product delivery data including the delivery destination, the delivery product content, the delivery note data, and the product return validity period to the logistics company. Send (Step 40)
1). On the side of the logistics company that has received the product delivery request, in the product delivery mobile terminal device 220 carried when delivering the product,
The product delivery request data 103 is stored in the storage device 222 (step 301), and steps 302 and 30 in FIG.
3 is similarly performed. Next, the return validity date and time is calculated from the product receipt date and time and the product return validity period included in the product delivery data (step 1101), and steps 304 and 3 in FIG.
In the same manner as step 05, a return expiration date and time with personal identification information of the product consumer is created (step 1102),
Similar to step 309 in FIG. 3, the product purchase history information 1205 shown in FIG. 12 is written in the storage medium 312 (step 1103). The following is the same as in FIG.

When returning the purchased product, the product consumer reads the information stored in the storage medium 312 by the magnetic card reader / writer 108 of the information terminal 101 (step 1104) and confirms the return expiration date of the product to be returned. (Step 1105). It is checked whether it is within the expiration date (step 1106). If the expiration date has expired, the data 12 regarding the target product from the stored data is checked.
06, 1207, 1208 are deleted, and the process ends. In step 1106, if it is within the expiration date, the target product is selected from the product data displayed on the display device 105 (step 1108), and a product return request is transmitted to the product seller (step 1109).

The product terminal 210 of the product seller receives the product return request from the product consumer (step 111).
0) and whether the product can be returned or not based on the product return expiration date data 117 (step 1111). If the product can be returned, it is checked whether payment has been made (step 1112), and if payment has been made, a refund procedure from the payment management data 121 is performed (step 1113). If no payment is made in step 1112, the payment management data 121 regarding the returned merchandise is registered as returned merchandise delivery waiting data (step 1114), and the returned merchandise is monitored (step 1115). , The returned goods delivery waiting data is deleted (step 1116). In step 1111, if the return period has expired, a notice that the product cannot be returned is sent to the information terminal 101 of the product consumer.

[0027]

As described above, according to the present invention, the merchandise consumer guarantees the validity of the time when the merchandise is received, and the merchandise seller and the merchandise consumer can grasp the accurate expiration date of the merchandise return. To prevent troubles on product returns between product sellers and product consumers, to improve sales management efficiency by managing sales considering product returns, and to perform product return processing efficiently Will be able to. In addition, by inputting the personal information of the delivery recipient into the mobile terminal device for product delivery that the logistics company carries at the time of product delivery, and creating the date and time when the product was received, the reliability of product delivery to the product seller and product consumer is improved. You will be able to improve.

[Brief description of drawings]

FIG. 1 is a block diagram showing the overall configuration of the present system.

FIG. 2 is a diagram showing a device configuration of the present system.

FIG. 3 is a diagram showing a processing flowchart of a portable terminal for delivering goods.

FIG. 4 is a diagram showing a processing flowchart of an information processing terminal of a product seller.

FIG. 5 is a diagram showing an example of a display screen displayed when a product consumer confirms a product receipt date and time.

FIG. 6 is a diagram showing an example of a display screen of a delivery note on which a time stamp with personal identification information of a product consumer is stamped.

FIG. 7 is a diagram showing an example of a display screen of a warning message that data cannot be changed.

FIG. 8 is a diagram showing an example of a display screen of a warning message when the time stamp has been tampered with.

FIG. 9 is a diagram showing a configuration of a mobile terminal device for delivery showing a second embodiment of the present invention.

FIG. 10 is a diagram showing a configuration of a system showing a third exemplary embodiment of the present invention.

FIG. 11 is a diagram showing a processing flowchart showing a third embodiment of the present invention.

FIG. 12 is a diagram showing an example of a data format of a storage medium possessed by a product consumer.

[Explanation of symbols]

210 ... Information processing terminal device for merchandise seller, 211 ... Control device, 212 ... Storage device, 213 ... Communication device, 220
… Mobile terminal device for product delivery for logistics companies, 221
... control device, 222 ... storage device, 223 ... communication device,
224 ... Display device, 225 ... Printing device, 226 ... Input device, 227 ... Electric card reader / writer device, 228 ...
Timer.

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Claims (8)

[Claims] 1. Based on product purchase information from a product consumer,
In a product sales and delivery system in which a product seller delivers a product to the product consumer through a distributor, the information terminal device of the product seller is provided with means for requesting a product delivery to the distributor, Means for receiving a product delivery request from the product seller in a product delivery mobile terminal device carried when delivering the product to the product consumer; and means for reading the date and time when the product consumer received the product, When the product is delivered to the product consumer, a means for inputting the identification information of the product consumer stored in the medium and the input identification information of the product consumer are added to make the date and time of receipt of the product tamper-proof information. Means for creating a time stamp with personal identification information, and stamping the time stamp with personal identification information on a delivery note certifying that the product has been delivered to the product consumer Means, means for outputting a delivery note stamped with the time stamp with the personal identification information to the commodity consumer, and a commodity receipt certifying that the distributor has delivered the commodity to the commodity consumer A means for creating and stamping the time stamp with the personal identification information and a means for transmitting a product receipt with the time stamp with the personal identification information stamped to the product seller are provided. A means for receiving, in the information terminal device, a product receipt stamped with the time stamp with the personal identification information from the distributor, a means for determining a return expiration date from the time stamp information with the personal identification information, and the return return validity. Means for deciding whether or not the merchandise can be returned from the merchandise consumer based on a deadline, and means for monitoring the expiration of the merchandise return A means for performing sales management by payment of a product from the product consumer after the return expiration date and a means for performing product inventory management from the product consumer after the return expiration date are provided. Product delivery and return management system. 2. Based on product purchase information from product consumers,
In a product sales and delivery system in which a product seller delivers a product to the product consumer through a distributor, the distributor carries the product when delivering the product to the product consumer, and means for receiving a product delivery request from the product seller, A means for reading the date and time when the product consumer received the product; a means for inputting the identification information of the product consumer stored in a medium when the product is delivered to the product consumer; and an identification of the input product consumer A means for creating a time stamp with personal identification information that adds information and makes the date and time of receipt of the product tamper-proof, and a personalized information attached to the delivery note certifying that the product has been delivered to the product consumer. Means for stamping a time stamp; means for outputting a delivery note stamped with the time stamp with the personal identification information to the product consumer; A means for creating a product receipt certifying that the trader has delivered the product to the product consumer, and means for imprinting the time stamp with the personal identification information, and the time stamp with the personal identification information is imprinted for the product seller. A mobile terminal device for product delivery, comprising means for transmitting a product receipt. 3. The product delivery / return management system according to claim 1, wherein the product delivery mobile terminal stores a delivery note stamped with the time stamp with the personal identification information and the product consumer identification information. A system for delivering and returning merchandise, which is characterized in that it is provided with means for storing in a medium. 4. The portable terminal device for delivering merchandise according to claim 2, further comprising means for storing a delivery note stamped with the time stamp with the personal identification information in a medium for storing the identification information of the merchandise consumer. A mobile terminal device for delivering goods, which is characterized in that 5. The product delivery portable terminal device according to claim 2, further comprising a means for storing electronic data having a monetary value (hereinafter referred to as electronic money) and a communication means for transmitting and receiving the electronic money. A mobile terminal device for product delivery, characterized by being provided. 6. The merchandise delivery / return management system according to claim 1, wherein the information terminal device of the merchandise seller notifies the merchandise distributor of the merchandise about the validity period of the merchandise return. Means for determining a return expiration date and time of the delivered product from the return valid period of the product and the time stamp information with the personal identification information on the portable terminal for delivering the product, and the identification of the consumer of the product. A medium for storing information is provided with means for storing the return expiration date and time and the delivered product information, and the information terminal of the product consumer, the return expiration date and time stored in the medium, and the delivered product Means for inputting information, means for determining whether or not the product can be returned based on the return expiration date and time stored in the medium when the consumer returns the product, Means for notifying that the product will be returned, further comprising means for receiving a notification of the return of the product from the product consumer in the information terminal of the product seller; and, when receiving the notification of the return, the product return Means for transferring data relating to payment of merchandise to returned merchandise delivery waiting data, and means for deleting the merchandise delivery waiting data when the returned merchandise is delivered, merchandise delivery,
Returns management system. 7. The product delivery portable terminal device according to claim 2, 4 or 5, wherein the product delivery returns based on the product return validity period and the personal identification information-attached time stamp information notified by the product seller. A portable terminal device for merchandise delivery, comprising means for determining an expiration date and time, and means for storing the merchandise return expiration date and the delivered merchandise information in a medium for storing the product consumer identification information. . 8. The merchandise delivery and return management system according to claim 4, wherein the merchandise consumer information terminal stores the merchandise return expiration date and time stored in the medium, and the delivered merchandise information, the merchandise return expiration date. A merchandise delivery / return management system comprising means for deleting from the medium at the end.