JPH09245087A - Job improvement supporting device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a job improvement supporting device for efficiently supporting the improvement of a job. SOLUTION: This supporting device is provided with an input device 1, a drawing part 2a and an analysis part 2b in a processor 2 and a display device 3 to display the data flow diagram of processes drawn by the drawing part 2a. Based on an analyzed result by the analysis part 2b, the display state of an unsuitable process displayed at the display device 3 is changed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a work improvement support device for supporting efficient work improvement.

[0002]

2. Description of the Related Art In order to improve work, a work is analyzed and divided into processes based on a structured technique and a software engineering methodology called information engineering, and data input / output is clarified. Techniques and tools for performing program coding for systematizing routine work have been developed.

A conventional data flow creating method of this type is disclosed in Japanese Patent Laid-Open No. 6-149555. In this data flow creating method, when a business of interest is selected from a conventional business flow chart, business patterns around it are extracted and a local data flow diagram is created. Then create multiple local data flow diagrams. Then, a plurality of local data flow diagrams are integrated, and the integrated data flow diagrams are layered. In addition, the preceding relation between the business before and after the focused business is confirmed, and the error regarding the data flow name is detected.

However, according to this method, when a data flow diagram is created from a work flow chart, a consistent data flow diagram can be created efficiently, but the contents of each work and the processing procedure of the work are actually efficient. There is no function to determine whether or not Although a data flow diagram is created from a conventional work flow chart, it is not possible to deal with the situation where it is necessary to create a work flow chart from a data flow diagram due to the prevalence of methodologies such as information engineering.

In a data flow diagram for business analysis based on information engineering, a business is defined using a diagram that focuses on the flow and process of the business. By making such a drawing, the work analyst's thinking can be clarified, and it can be a means of communication with others, and the drawn drawing can be easily maintained. In addition, by eliminating the personality, the formats can be unified, and business analysis can be performed objectively.

[0006]

However, normally, in a complicated data flow diagram, for example, when performing a business analysis using the data flow diagram of the current business, the business analyst checks the redundancy of the business. When making a determination, there is a risk that a check omission may occur. Similarly, after creating a data flow diagram for the new business,
It is difficult to identify the difference with the data flow diagram of the current business. That is, the current data flow diagram shows the procedure of the work even if it gets tired, and there is a problem that the problem for the work cannot be found.

In view of the above problems, it is an object of the present invention to provide a work improvement support device capable of quickly finding a problem with a work, efficiently analyzing the work, and supporting the improvement of the work. To do.

[0008]

A business improvement support apparatus according to a first aspect of the present invention is a business improvement support apparatus for analyzing a business to support business improvement, and a drawing means for creating a data flow diagram of a process of the business. A display means for displaying the data flow diagram, a means for analyzing suitability of business contents in the process of the data flow diagram, and an input means for inputting a command to operate the drawing means and the analyzing means, On the basis of the analysis result by the analysis means, it is configured to notify an inappropriate process in the data flow diagram displayed on the display means to support business improvement.

A business improvement support apparatus according to a second aspect of the present invention is a business improvement support apparatus for analyzing a business and supporting business improvement, and a drawing means for creating a data flow diagram showing a flow of processes associated with the business. , Means for displaying the data flow diagram, analysis means for analyzing the suitability of business contents in the process of the data flow diagram, unified management means for unifying the items of data flowing in the data flow diagram, and deletion of the process Deletable process determining means for determining, and input means for inputting a command to operate the drawing means, the analyzing means, the unified management means and the deletable process determining means, based on the analysis result by the analyzing means. , An unsuitable plot in the data flow diagram displayed on the display means. Informed Seth, characterized in that are configured so as to support the organization of work on the basis of the data displayed in the item of the data.

In the first and second inventions, when the input means 50 is operated to draw as shown in FIG. 13, the drawing means 51 operates to create the data flow diagram of the process associated with the target work to be improved. And display it on the display means 55. Further, the input means 50 is operated to display the arrow, and the displayed processes are connected by the arrow corresponding to the input / output of data. When the input means 50 is operated to analyze the work content, the analysis means 52 operates to judge whether the work of the displayed process is proper or not, and if it is not proper Notify the person and encourage consideration. When the input means 50 is operated to unify the data items, the data item unification management means 53 operates to create a data item summary table and display it on the display device 55. Also, the necessary data items are determined based on the data item arrangement table, and the redundancy of the data items is eliminated. When the input means 50 is operated to determine the deletable process, the deletable process determining means 54 operates, and it can be considered that the business efficiency is low, and the deletable process is determined. By this, when there is an improper process, it is notified and the necessity thereof can be examined. Further, the redundancy of data items can be eliminated, the work can be simplified, and the process with poor work efficiency can be deleted.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below in detail with reference to the drawings showing embodiments of the present invention.

[First Embodiment of the Invention] FIG. 1 is a block diagram showing a configuration of a first embodiment of the work improvement support apparatus according to the present invention. The input signal from the input device 1 is input to the processing device 2. The signal output from the processing device 2 is input to the display device 3. Data is transferred between the processing device 2 and the storage device 4. The processing device 2 includes a drawing unit 2a, an analysis unit 2b, and a conversion unit 2c. The drawing unit 2a includes a process decomposition diagram creating means 20a, a basic process DFD (data flow diagram) creating means 21a, and an entire DFD (data flow diagram) creating means 22a.

The analysis unit 2b includes an input / output deficiency data detecting means.
20b, a redundant data detection means 21b, a non-processed data detection means 22b, a loop processing detection means 23b, a checklist display means 24b, and a difference detection means 25b.
The conversion unit 2c includes a DFD (data flow diagram) conversion means 20c. The storage device 4 includes a drawing result storage unit.
4a, an analysis result storage unit 4b, and a conversion result storage unit 4c. Then, the drawing result storage unit 4a and the analysis result storage unit 4b
And the conversion result storage unit 4c mutually transfer data.

Next, the operation of the work improvement support device thus configured will be described. First, when a business improvement person decides a business to be improved and operates the input device 1 to display a process decomposition diagram of the business, the process decomposition diagram creating means 20a operates and the business processing procedure is the business shown in FIG. Is displayed on the screen of the display device 3 as a process decomposition diagram of In this process exploded view, the process of “inquiry examination” is on the top layer, and “inquiry acceptance”, “technological examination”, and “price examination” are on the lower layers.
And the "Inquiry Answer" process is displayed and they are connected to each other by a solid line. In the bottom layer, "Need to consider",
"Request form", "Policy review", "Specification review",
The process of "Cost review", "Price determination", "Content examination", "Send reply" is displayed.

The process of "examination of inquiries" is the process of "necessity of examination" and "request writing", the process of "technical examination" is the process of "policy examination" and "specification examination", and "price". The process of "examination" is connected with the process of "cost consideration" and "price determination", and the process of "response to inquiry" is connected with the process of "contents examination" and "send reply" by solid lines. . This breaks down the target work into hierarchical processes and clarifies the relationships between the processes. The process of the bottom layer is called the basic process. When the target work is decomposed into hierarchical processes in this way, the relationships between the processes become clear. Then, in the process name of the lowest basic process in the displayed process decomposition diagram, the department name actually performing the process is also displayed.

By operating the input device to create a data flow diagram of the basic process and designating a process one level higher than the basic process, the basic process DFD creating means 21a operates and belongs to the process. The basic process is displayed on the screen of the display device 3 as a process represented by a data flow diagram. In addition, the input device 1 is operated to display the arrow and the basic process is
Arrows indicating the input or output of data are displayed for each unit, the basic processes are connected, and the data name is also displayed. As a result, the data flow diagram for the designated process unit is obtained.

Next, when the input device 1 is operated to display the data flow diagram of the entire operation, the entire DFD creating means 22a operates and all the data flow diagrams of the process units are displayed on the screen of the display device 3. Then, the processes of the parts which are not connected by the data flow are connected by the arrows for instructing the input or output of the data as described above. The drawing result of the drawing displayed on the screen of the display device 3 in this manner is stored in the drawing result storage unit 4a.

When the input device 1 is operated to detect the input / output defect data after displaying the data flow diagram of the entire operation in this way, the input / output defect data detecting means
Whether the process shown in Fig. 3 (a) or (b) in which 20b operates and displays only either input data or output data is detected, and the brightness displaying the detected process is changed , Makes the display blink and informs the person in charge of business improvement. This serves as a guideline for checking hearing shortages, data forgetting, and whether or not the process is necessary.

The input device 1 also detects redundant data.
When the redundant data detecting means 21b operates to output a plurality of the same data from the same process, or a plurality of the same data is input to the same process, the redundant data detecting means 21b is operated as shown in FIG. 4 (a) or (b). The process shown in (1) is detected and the person in charge of business improvement is notified in the same manner as described above. This will serve as a guideline for checking the redundancy of handed data and considering whether or not to integrate business procedures.

When the input device 1 is operated to detect unprocessed data, the unprocessed data detecting means 22b operates to output the same data as the input data from one process shown in FIG. To detect the output data as unprocessed data,
Notify the person in charge of business improvement in the same manner as described above. this is,
The question is about the significance of the existence of the process itself, and it will be a guide to carefully examine the contents of the process, investigate what is being done in that process, and reconsider what to do.

The input device 1 also detects loop processing.
6 is operated, the loop processing detection means 23b operates and loop processing is performed across three or more processes.
The process shown in (1) is detected, and the person in charge of business improvement is notified in the same manner as described above. This is a process redundancy check,
It will be a guideline for considering simplification of business procedures.

When the input device 1 is operated to display the checklist table, the checklist display means 24b operates and the checklist table shown in FIG. 7 in which check items are provided for each process is displayed. It is displayed by partially overlapping the blank position of the screen of the display device 3 or the displayed figure, and when it overlaps, the chart or the part showing the checklist is moved and displayed in an easily viewable state. That is, the person in charge of business improvement selects a process displayed on the screen of the display device 3 and checks the content of the selected program. Then, problems and reference information inherent in each process that cannot be visually confirmed will be clearly indicated. The format of check items and the like can be appropriately set based on the intention of the person in charge of business improvement. Then, based on the set contents, the person in charge of business improvement can more easily find a problem in the business.

When the input device 1 is operated to detect the difference, when the new business is designed after the analysis of the current business, the data flow diagram of the current business and the data flow diagram of the new business are displayed. The difference between
Notify the person in charge of business improvement. This is a guide for clearly discriminating differences in a complicated data flow diagram. Then, the analysis result data in the analysis unit 2b is stored in the analysis result storage unit 4b.

When the input device 1 is operated to convert it into a work flow chart, the DFD (data flow diagram) converting means 20c operates and the data flow diagram is converted into a general work flow chart shown in FIG. This is because, when explaining the analysis results to the members of the target business department, some people are unfamiliar with the data flow diagram, so it is easier to understand the explanation by displaying it with a general business flowchart. Communicate smoothly between the person in charge of improvement and the person who receives the explanation of the work improvement result.

As described above, according to the present invention, the data flow diagram is not simply a description diagram of a business processing procedure, but is developed into an analysis diagram for actively finding out a problem in the business to efficiently support the improvement of the business. it can.

[Second Embodiment of the Invention] FIG. 8 is a block diagram showing the configuration of a second embodiment of the invention of a work improvement support apparatus according to the present invention. The input signal from the input device 1 is input to the processing device 2. The signal output from the processing device 2 is input to the display device 3. The processing device 2 includes a drawing unit 2a, an analyzing unit 2b, a work reforming unit 2d, and a converting unit 2c. Data is transferred between the processing device 2 and the storage device 4.

The drawing unit 2a is a process decomposition diagram creating means 20a.
, A basic process DFD (data flow diagram) creating means 21a, a means 24a for uniformizing data items from data names, a process determining means 23a for attention, and an overall DFD
(Data flow diagram) creating means 22a. The analysis unit 2b includes an input / output deficient data detection means 20b, a redundant data detection means 21b, and an unprocessed data detection means 22b.
And a loop processing detection means 23b and a checklist display means 24b. The work reform section 2d uses the unified management means 20d for data items and the deletable process determination means 21d.
And a business organization organizing means 22d. Converter 2c
Has a DFD (Data Flow Diagram) conversion means 20c. The storage device 4 includes a drawing result storage unit 4a, an analysis result storage unit 4b, a conversion result storage unit 4c, and a work reform result storage unit 4d. Then, the drawing result storage unit 4a and the analysis result storage unit
Data can be mutually transferred between 4b, the conversion result storage unit 4c, and the work reform result storage unit 4d.

Next, the operation of the work improvement support device thus configured will be described. First, the person in charge of business improvement decides the target business to be improved. When the input device 1 is operated to display the process corresponding to the target work, the process decomposition diagram creating means 20a operates and the process decomposition diagram shown in FIG. 2 is displayed on the screen of the display device 3. In this process exploded view, the process of "inquiry inquiry" is displayed in the uppermost layer, and the processes of "accept inquiry", "technical examination", "price review" and "inquiry reply" are displayed in the lower layer. Are connected to each other by solid lines. In the bottom layer, "Need to consider",
"Request form", "Policy review", "Specification review",
The process of "Cost review", "Price determination", "Content examination", "Send reply" is displayed.

The process of "examination of inquiry" is the process of "necessity of examination" and "request writing", the process of "technical examination" is the process of "policy examination" and "specification examination", and "price". The process of "examination" is connected with the process of "cost consideration" and "price determination", and the process of "response to inquiry" is connected with the process of "contents examination" and "send reply" by solid lines. . This breaks down the target work into hierarchical processes and clarifies the relationships between the processes. The process of the bottom layer is called the basic process.

When the input device 1 is operated to designate the process one level above the lowest layer, the basic process DFD creating means 21a operates and the basic process belonging to the process is represented by a data flow diagram. Is displayed on the screen of the display device 3. In addition, operate the input device 1 to display arrows, and perform two basic processes,
Connect with arrows that represent data input or data output. Further, the input device 1 is operated to display the data name. If the input / output data is in the form of a form, the items of the form are displayed as data names in the predetermined blanks, and the arrow indicating the flow of data B is displayed as a data segmentation table as shown in FIG. Display closely together with process decomposition diagram. This is because the person in charge of business improvement determines the data name independently, so that it is possible to prevent the redundancy from being confirmed only by the data name and to clarify the redundancy in the data item unit. When the input device 1 is operated to determine the data of the process of interest,
The process determining means 23a of interest operates to clarify in which data item the content is displayed for the process of newly displaying information in the data item.

The data flow diagram displayed so far is a partial data flow diagram of each designated process, and it is difficult to understand the data flow of the entire business. Therefore, when the input device 1 is operated to display the data flow diagram of the entire business in which the respective processes are integrated, the entire DFD creating means 22a operates, and all the partial data flow diagrams described above are displayed on the screen of the display device 3. The input device 1 is operated to display and display arrows, and partial data flow diagrams which are not connected according to the flow of data are connected by displaying arrows as described above.

When the input device 1 is operated to detect the input / output deficiency data after displaying the data flow diagram of the entire operation in this way, the input / output deficiency data detecting means.
20b operates to detect the process shown in Fig. 3 (a) or (b), which has only input data or output data, and raises the brightness displaying the process or blinks the display. Notify the person in charge of improvement. This serves as a guideline for checking whether the person in charge of business improvement understands the current business or forgot to write data, and whether or not the business in the process is wasteful.

The input device 1 is also used to detect redundant data.
4 (a) or (b) showing a state in which the redundant data detection means 21b operates to output a plurality of the same data from the same process or a plurality of the same data is input to the same process. ),
Notify the person in charge of business improvement in the same manner as described above. This serves as a guideline for checking the redundancy of handed data and considering whether or not to integrate business procedures.

When the input device 1 is operated to detect non-processed data, the non-processed data detection means 22b operates to output the same data item as the input data item from one process. The process shown is detected, and the person in charge of business improvement is notified as described above. This will guide the examination of the significance of the necessity of the process.

The input device 1 is also used to detect loop processing.
6 is operated, the loop processing detection means 23b operates to detect the process shown in FIG. 6 which is looped over a plurality of processes, and notifies the business improvement person in the same manner as described above. This is a guideline for examination of process redundancy checks and simplification of business procedures. It is possible to determine whether the process is appropriate or not by the business analysis up to this point.

However, in the case of analyzing the process of the data flow diagram in this way, there is a problem that cannot be visually confirmed due to the reliance on the analysis by only the data flow, and even if attention is paid to the problem, it is frequent. May not be a problem. Therefore, in order to examine such a problem in detail, the checklist data as shown in FIG. 11 including check items such as the frequency of work performed in each process is stored in the analysis result storage unit 4b. When the input device 1 is operated to display the checklist, the checklist display means 24b operates to display the checklist which is consistent with the process.

Input information and output information which are fixed check items are displayed in the check list so that the display contents of the data items in the data segmentation table shown in FIG. 10 are transferred. In the check item input / output column of the checklist, "input" or "output" is displayed based on the arrow of the data flow diagram. It should be noted that the number of check items can be appropriately selected according to the judgment of the person in charge of business improvement. This function enables the business improvement staff to deal with problems that are not displayed in the data flow diagram.

When the input device 1 is operated to perform the unified management of the data items, the unified management means 20 for the data items is provided.
c operates and creates the data item summary table shown in Fig. 12 (a) based on the display contents of the data subdivision table described above, and creates the data item summary table shown in Fig. 12 (b) based on the created data item summary table. By determining the data item to be shown, the redundancy of the data item between the forms is eliminated. As a result, wasteful forms are abolished, rearranged, and reviewed, and the data items are centrally managed by reducing the forms in related work.

When the input device 1 is operated to determine the deletable process, the process which is considered to have poor work efficiency is determined based on the quantitative value of the check list.
Focusing on the process that was determined to be inefficient,
Input device 1 to specify a process to be deleted
When is operated, the process decided to be deleted is deleted from the data flow diagram.

When the input device 1 is operated to organize the business organization, the business organization organization means 22d operates to select a process whose new contents are not displayed in the data item,
Select whether the process requires human judgment, omit processes that can be automated in processes that do not require human judgment, and create a data flow diagram after business reform. In addition, by grouping each process that provides information related to the displayed content based on the process that displays the content of the data item, and organizing a business department that handles such a process group,
It is possible to reduce the number of personnel and the number of departments per department and room,
Business reform is supported.

When explaining the analysis result of the business and the business reform plan to the target department, it is not familiar with the data flow diagram unless it is engaged in the business analysis by the data flow diagram. It may be easier to understand if you do. Therefore,
When the input device 1 is operated to convert the data flow diagram into a work flow chart that does not depend on the data flow diagram, the DFD (data flow diagram) conversion means 20c operates and the display by the data flow diagram is converted to the state shown in FIG. The general work flow chart shown will be displayed on the screen of the display device 3. This enables smooth communication between the person in charge of business improvement and the person who receives the explanation of the result of business improvement.

As described above, the data flow diagram of the present invention is not only a descriptive diagram of a business process procedure, but also a business form is simplified in order to positively find a business problem and solve the problem. And the unification of data items can be developed into a business analysis chart showing business reform from the viewpoint of reorganizing the business organization, and the business improvement can be efficiently supported.

In the embodiment of the invention, when the process of the data flow diagram is unsuitable as a result of the business analysis, the brightness displaying the process is increased or the blinking display is performed. The sound may be generated to notify the business improvement staff regardless of the change in the display state.

[0044]

As described in detail above, according to the first aspect,
By objectively analyzing the data flow diagram, it is possible to analyze the current work based on the conventional subjectivity with high efficiency and efficiently support work improvement. In addition, for improvement of work, even an unskilled person can easily organize, analyze, and study work procedures while observing the display state of the display device.

According to the second aspect of the present invention, by objectively analyzing the data flow diagram, it is possible to analyze the current work based on the conventional subjectivity with high efficiency and efficiently support work improvement. it can. In addition, by arranging the data items in detail, it is possible to unify similar forms and simplify the work that accompanies them, and organize the business organization based on the data items to speed up work and improve efficiency. The present invention largely contributes to the improvement of the work, such as supporting the improvement of the work in order to achieve the improvement.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a work improvement support apparatus according to a first invention.

FIG. 2 is an exploded view of a business process.

FIG. 3 is a data flow diagram of a process having either input data or output data.

FIG. 4 is a data flow diagram of a process in which a plurality of same data is input or output for the same process.

FIG. 5 is a data flow diagram of a process in which the same data as the input data is output.

FIG. 6 is a data flow diagram of a process in which data is looped across multiple processes.

FIG. 7 is a chart showing a checklist.

FIG. 8 is a block diagram showing a configuration of a work improvement support device according to a second invention.

FIG. 9 is a work flowchart.

FIG. 10 is a diagram showing a data segmentation table together with processes.

FIG. 11 is a chart showing a checklist.

FIG. 12 is an explanatory diagram of displaying data items on a form based on a data item rearrangement form.

FIG. 13 is an explanatory diagram of an operation of the work improvement support device according to the present invention.

[Explanation of symbols]

 1 input device 2 processing device 2a drawing unit 2b analysis unit 2c conversion unit 2d business reform unit 3 display device 4 storage device

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Tatsu Fujimoto 4-53, Kitahama, Chuo-ku, Osaka-shi, Osaka Sumitomo Metal Industries, Ltd.

Claims (2)

[Claims] 1. A business improvement support apparatus for analyzing business and supporting business improvement, drawing means for creating a data flow diagram of a process of the business, display means for displaying the data flow diagram, and the data. The display means is provided with means for analyzing the suitability of the work content in the process of the flow diagram, and input means for inputting a command to operate the drawing means and the analyzing means, and displayed on the display means based on the analysis result by the analyzing means. A work improvement support device configured to notify a process unsuitable in the data flow diagram described above to support work improvement. 2. A business improvement support apparatus for analyzing business and supporting business improvement, a drawing means for creating a data flow diagram showing a flow of a process associated with the business, and a means for displaying the data flow diagram. An analysis means for analyzing the suitability of business contents in the process of the data flow diagram, a unified management means for unifying the items of data flowing in the data flow diagram, and a deletable process determination means for deciding the deletion of the process, A data flow displayed on the display means based on an analysis result by the analysis means, comprising an input means for inputting a command to operate the drawing means, the analysis means, the unified management means and the deletable process determination means. Alerts you to unsuitable processes in the diagram,
A work improvement support apparatus configured to support the organization of work based on the data displayed in the data item.