JPH08235261A - Staff scheduling device - Google Patents

Abstract

PURPOSE: To support the allocation of operators to operation contents and to perform individual correspondence even when fluctuation factors are present by allocating the operations corresponding to workers recorded in a work schedule chart corresponding to the operation for each hour decided by an operation amount deciding means. CONSTITUTION: This device is the device for rationally arranging staff in a business place where complicated operations are performed by many operators and is provided with a master file 1 for storing the operation contents for each business day, the operation amount deciding means 2 for classifying the operation contents to fixed operations and fluctuating operations and deciding the operation of an hour unit for each business day and the work schedule chart 3 for recording a work schedule for each worker for each business day. Then, an operation allocation means 4 allocates the operations corresponding to the workers recorded in the work schedule chart 3 corresponding to the operation for each hour decided by the operation amount deciding means 2. Also, the fluctuating operations are divided into the operations fluctuating corresponding to an arrival amount and the operations fluctuating corresponding to the number of visiting customers and operation man-hour for each hour is automatically computed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention is used to plan the staffing by work and time in a business place. The present invention was developed to allocate work to a salesclerk who works on the day in a business establishment having a large-scale sales floor such as a supermarket.However, in general, a sales office where a large number of workers perform complicated work It can be used in a manufacturing factory having a plurality of working steps and the like.

[0002]

2. Description of the Related Art Conventionally, software for allocating the work contents of a worker who works on the day on a computer has been known. This is because in a manufacturing factory that has a large number of work processes, when the administrator assigns workers to each process according to the contents displayed on the screen of the computer device, the work contents of the day are tabulated for each worker. It is configured to. The conventional device for this is
The administrator has transferred the tabulation work that was conventionally done on paper to a computer device, and the personnel allocation and assignment to the work itself is done by the experience and wisdom of the administrator. .

When there is a change in the work contents or the workers who can work, the work can be reasonably allocated every day by making corrections while viewing the screen. Such a device is relatively convenient to use when daily work is nearly constant.

[0004]

When there is a factor that the number of visitors changes greatly due to the increase in the size of the store, the increase in the number of workers, and the advertisement by day of the week, or the like, the manager However, it is difficult to assign the above personnel each time, and it may not always be possible to obtain a reasonable result. For example, there may be a situation in which there are workers who do not have work to do due to excessive staff, and on the other hand, there is a shortage of staff that makes customers wait and that products are not displayed in time.

Further, there is a considerable human factor in the allocation of personnel, and the result of mechanical allocation in accordance with computer calculation is not always an appropriate result. It is not appropriate to make an assignment that leaves dissatisfaction with both the operator and the administrator who manages it.

The present invention has been made against such a background, supports the assignment of the operator to the work content, and can deal with the variable factors individually and at the same time, as much as possible. It is an object of the present invention to provide a device capable of rational work assignment. It is an object of the present invention to provide not only simple tabulation support, but also a device for executing logical operations and rational work assignment. The present invention introduces the human intention of the administrator, the aptitude and wishes of the operator, etc. by modifying the calculated result by the administrator without directly using the operation result of the computer as the work allocation result. The object is to provide a device that can. The present invention provides a device that enables workers to work reasonably, minimizes the number of workers working on the day, reduces labor costs, and increases operating profit. The purpose is to do.

[0007]

SUMMARY OF THE INVENTION The present invention relates to an apparatus for rationally allocating personnel at a business office where a large number of workers perform complicated work, and a master file in which work contents for each business day are accumulated. And a work amount determination means for classifying this work content into constant work and variable work and determining hourly work for each business day, and a work schedule in which a work schedule for each worker name is recorded for each business day And a means for allocating the work to the worker correspondence recorded in the work schedule according to the hourly work determined by the work amount determining means.

The fluctuating work is classified into a work fluctuating according to the arrival amount and a work fluctuating according to the number of visitors, and the work amount determining means has the expected arrival amount and the expected visitor number for each business day and on an hourly basis. By including the means for automatically calculating the work man-hours for each hour by giving, the worker type recorded in the work schedule is recorded the work type to be preferentially assigned to the corresponding name, A means for printing out the calculation result of the allocating means on the paper on which the work for each hour is recorded corresponding to the name of the worker, the contents of the master file, the calculation result of the work amount determining means, and the work schedule It is desirable to provide means for displaying each of the contents on the screen and means for artificially correcting the contents on the screen according to the operation. It is possible to provide a means for displaying the calculation result of the means for allocating the work on a screen, and a means for artificially correcting the contents on the screen according to the operation.

[0009]

[Operation] The work contents for each business day are accumulated in the master file, the accumulated work contents are classified into constant work and fluctuating work, and the hourly work is determined for each business day.
Record the work schedule for each business day and for each worker name in the work schedule. Work is assigned according to the hourly work determined for the worker's correspondence recorded in this work schedule.

The work that fluctuates is divided into work that fluctuates according to the arrival amount and work that fluctuates according to the number of visitors, and by automatically giving the expected arrival amount and the expected number of visitors on a business day basis and on an hourly basis, Calculate another work man-hour. For the workers recorded in the work schedule, the work types to be preferentially assigned to their corresponding names are recorded.

After the work is allocated, the paper surface on which the work for each hour is recorded is printed out according to the name of the worker. Also, if there is a display instruction, the contents of the master file, the calculation result of the work amount determination, the contents of the work schedule are displayed, and if there is an artificial correction operation of the contents on that screen, it is corrected according to the operation input. I do.

It is also possible to display only the calculation result of the work allocation on the screen, and if there is an artificial correction operation on the content on the screen, the correction is performed according to the operation input.

As a result, when a complicated work is to be performed by a large number of workers, it is possible to deal with the change individually, and the work can be rationally assigned. In addition, since the administrator can make corrections to the calculation results performed by the computer, it is possible to input what the administrator intends or the aptitude and wishes of the operator, and to consider the human-friendly work. Can be assigned. Along with this, it is possible to reduce the number of workers who work and reduce labor costs and increase profits.

[0014]

Embodiments of the present invention will now be described with reference to the drawings. FIG. 1 is a flow chart showing the configuration of the main part of the embodiment of the present invention and the flow of main operations.

In the embodiment of the present invention, the master file 1 in which the work contents for each business day are accumulated, and the work amount determination for classifying the work contents into a constant work and a varying work and determining the work in hour units for each business day. Means 2; work schedule 3 in which work schedules for each worker name are recorded for each business day; and worker correspondence recorded in work schedule 3 according to the hourly work determined by the work amount determination means 2 Work allocating means 4 for allocating the work is provided.

The fluctuating work is classified into a work fluctuating according to the arrival amount and a work fluctuating according to the number of visitors. The work amount determining means 2 has a planned arrival amount and a planned visitor number for each business day on an hourly basis. Is included to automatically calculate the man-hours for each hour. For the workers recorded in the work schedule 3, work types to be preferentially assigned to the corresponding names are recorded.

Further, the calculation result of the work allocating means 4 is a means for printing out a paper recording the work for each hour corresponding to the name of the worker, the contents of the master file 1, and the calculation result of the work amount determining means 2. , And means for displaying the contents of the work schedule 3 on the screen, means for displaying the calculation result of the work allocating means 4 on the screen, and means for artificially correcting the contents on the screen according to the operation. Is provided.

Next, the operation of the embodiment of the present invention thus constructed will be described. FIG. 2 is a flow chart showing the flow of main processing operations in the embodiment of the present invention.

When the processing date information is set and the business unit is designated by the operation input, the forecast calculation of the number of customers visiting the store is executed. If it is necessary to adjust this predicted number of customers depending on the situation of the day, it will be corrected by operation input, and the planned employee will be adjusted accordingly, but the operation input of allocation processing by this adjusted data When received, it automatically executes the work allocation process corresponding to the worker of the day and displays the contents. When manual simulation is performed with reference to the displayed contents and the allocation result is adjusted, a work allocation table based on the adjustment is created and output, and a work instruction is output according to the operation input after confirmation. To do.

In such a main processing operation, the work amount determining means 2 and the work allocating means 4 execute the following operations.
FIG. 3 is a flow chart showing the flow of the work amount determination processing operation in the embodiment of the present invention, and FIG. 4 is a flow chart showing the flow of the work allocation processing operation in the embodiment of the present invention.

The work amount determining means 2 receives the input of the conditions of the day and performs the data statistical processing on the number of customers. This condition is, for example, as shown in FIG. 5, weather (0: sunny, 1:
Cloudy, 2: Rain, 3: Snow, competitors (0: closed, 1: open 1, 2: open 2, 3: open 3), leaflets (0: none,
1: B3, 2: B4, 3: B3 + B4), store status (0:
Normal day, 1: Before store holiday, 2: After store holiday, 3: Other, special sale (0: None, 1: Special sale 1, 2: Special sale 2, 3 :)
Special sale 3), composition ratio (0: pattern A, 1: pattern B,
2: Pattern C) is displayed on the screen, and the conditions corresponding to that day are selected and input. At the same time, the EOS (electronic ordering system) data is received, data statistical processing is performed on the arrival quantity based on the EOS data, a forecast calculation for the day is performed, and the content is displayed on the screen.

Here, when it is judged that the correction is necessary by the administrator and the operation input is received, an instruction input is made when the manager judges that the correction is necessary. According to the correction, the amount of work is calculated based on the corrected data. When the operation input indicating that the correction is unnecessary is received, the work amount is calculated as it is.

The work allocating means 4 inputs the work amount determined by the processing of the work amount deciding means 2 and also receives an input from a person who is scheduled to work on that day to prepare a time-based schedule, and the time-based schedule is prepared. Assign work to each worker. The work is assigned by, for example, encoding each work in units of 15 minutes using alphabets and displaying the work in different colors. FIG. 6 is a diagram showing a display example of the allocation table created in this way.

Next, it is displayed on the screen whether or not the work contents assigned in this way need to be corrected, and the judgment is urged. Make an assignment table in accordance with the input instructions and consider human consideration. When an operation input indicating that correction is unnecessary is received, a work table is created and printed out according to the contents of the allocation table. The worker carries out the work according to this work table.

After the work is carried out, the manager confirms the work carried out, and the worker submits a work report.
Work improvement is examined using these as materials and the work standards are reviewed. On the other hand, at the work site, the current work is reviewed, the work amount is measured, the work is clarified, and the work is timed. The contents of the master file are updated with these reviewed materials and used as materials for the next work amount determination.

[0026]

As described above, according to the present invention, when a complex work is to be performed by a large number of workers, if there are fluctuation factors, they are individually dealt with so that the work can be performed rationally. Can be assigned. Furthermore, since the administrator can make corrections to the calculation results performed by the computer, it is possible to add what the administrator intends or the aptitude and wishes of the operator to the calculation results, taking human consideration into consideration. You can assign the work you have done.

Further, since the work is rationally allocated in this way, the number of workers working can be reduced as much as possible to reduce the labor cost and increase the operating profit, and the personnel due to the fluctuation of the work flow. It is possible to maintain a reasonable line balance by minimizing the occurrence of shortage or surplus.

[Brief description of drawings]

FIG. 1 is a flowchart showing a configuration of a main part and a flow of main operations according to an embodiment of the present invention.

FIG. 2 is a flowchart showing the flow of main processing operations in the embodiment of the present invention.

FIG. 3 is a flowchart showing a flow of a work amount determination processing operation in the embodiment of the present invention.

FIG. 4 is a flowchart showing the flow of work allocation processing operation in the embodiment of the present invention.

FIG. 5 is a diagram showing an example of survey contents for predicting the number of customers visiting a store in the embodiment of the present invention.

FIG. 6 is a diagram showing an example of an allocation table in the embodiment of the present invention.

[Explanation of symbols]

 1 Master file 2 Work amount determination means 3 Work schedule 4 Work assignment means

Claims (6)

[Claims] 1. A master file in which work contents for each business day are accumulated, work amount determining means for classifying the work contents into constant work and fluctuating work, and determining hourly work for each business day, and A work schedule in which a work schedule for each worker name is recorded for each business day, and the work corresponding to the workers recorded in the work schedule according to the hourly work determined by the work amount determining means is performed. A personnel scheduling device comprising means for allocating. 2. The fluctuating work is divided into work that fluctuates according to the arrival amount and work that fluctuates according to the number of visitors, and the work amount determining means includes the expected arrival amount and the visitor for each business day and on an hourly basis. 2. The personnel scheduling device according to claim 1, further comprising means for automatically calculating a work man-hour for each time by giving a planned number. 3. The personnel scheduling device according to claim 1 or 2, wherein a work type to be preferentially assigned to the name of the worker recorded in the work schedule is recorded. 4. The personnel scheduling apparatus according to claim 1, further comprising means for printing out a calculation result of the work allocating means on a sheet of paper in which the work for each hour is recorded corresponding to the name of the worker. 5. A means for displaying the contents of the master file, the calculation result of the work amount determining means, and the contents of the work schedule on a screen, respectively, and artificially correcting the contents on the screen according to the operation. The personnel scheduling apparatus according to claim 1 or 2, further comprising: 6. The personnel scheduling according to claim 3, further comprising: a means for displaying a calculation result of the means for allocating the work on a screen, and a means for artificially correcting the contents on the screen according to the operation. apparatus.