JP2002140479A - Optimal personnel assignment deciding (ideal shift) system corresponding to fluctuation of sales - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for deciding the assignment plan of employees in the category of business necessary to change service personnel according to the visit of customers such as a restaurant or a hotel. SOLUTION: In this system for deciding nearly ideal personnel assignment in each time zone, necessary personnel is displayed with thin horizontal lines, and working hours desired by employees are displayed with thick horizontal lines according to the number of customers (sales) varying due to a day of the week or a holiday.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The invention of this application is to formulate a staffing plan without excess or deficiency according to an anticipated change in sales amount in a business having a large change in sales amount such as a restaurant, a hotel or a supermarket. About the system.

[0002]

2. Description of the Related Art Conventionally, in industries such as restaurants, hotels, restaurants, and supermarkets, where it is desired to change the staff to be served in response to visits by customers, it is possible to work according to the required number of people in each business hours. A great deal of effort was required to create a plan for staffing.

[0003] If the number of working employees is smaller than the required number, the service to the customers will be impaired, and the number of customers who visit the store will decrease over a long period of time. Conversely, if the number of employees is too large, the number of employees will decrease. There was a problem that the burden of expenses would be excessive.

Therefore, in the past, the number of future visitors was predicted based on the experience of the business manager, and the number of employees was worked accordingly. However, when the manager had little experience, the prediction took time. In addition, there is also a problem that the fluctuation factor of the visitor is easily overlooked and the accuracy of the prediction is poor.

[0005] In addition, since the manager in general has a strong interest in the change in the sales amount rather than the number of customers, it has been widely practiced to adjust the number of employees based on the sales amount.

[0006]

SUMMARY OF THE INVENTION The present invention uses a computer to predict the sales amount for each business hour on a target day and does not rely on the ideal business hours for each business hour. The purpose of the present invention is to provide a means for accurately displaying the necessary personnel.

[0007]

The structure of the present invention for solving the above-mentioned problems is a personnel allocation planning system as described in the claims.

[0008]

BEST MODE FOR CARRYING OUT THE INVENTION The present invention will be specifically described with reference to FIG. 1 taking an example of an industry such as a restaurant. First, (A) a target sales plan is determined, and this is input using a keyboard or the like. Input to the computer from the device. (B) Based on past sales experience,
Changes in sales due to circumstances such as months, days of the week, holidays, and holidays,
For example, it is recorded as a coefficient for a standard date. (C) Naturally, a business calendar is also recorded. (D) The data obtained by analyzing the sales amount for each business day for each business day is also recorded.

(E) On the other hand, the sales per employee obtained from past experience is recorded for each business day and business hours.

(J) The central processing unit receives a command of the control program in the main memory, and automatically determines the required number of persons by time for each business day based on the record of the above (D) means and the record of the (E) means. Is calculated as the expected value.

(F) Job type input time ratio is recorded. The job-specific input time ratio is, for example, a numerical value obtained by recording, as a relative coefficient, the number of people required for a clerk at a restaurant, a kitchen clerk, or another clerk at each restaurant, for example.

(G) The number of employees required for preparation before opening and the number of employees required for cleaning after closing are recorded for each day of the week.

(K) The central processing unit receives the instruction of the control program in the main memory, and receives the required number of persons by time obtained in the above (J) step, the job type input time ratio recorded in the (F) step, and (G) Automatically calculate and predict the required number of employees by job type based on the required number of employees before opening and the required number of employees after closing recorded in the stage.

(H) As a rule for displaying the obtained predicted value, a shift line table rule is determined and recorded. In the shift line table rule, for example, one required employee is shown as one horizontal line every hour. Employees' defined working conditions, such as working hours of 2 hours or more and 9 hours or less, display the working hours of one employee as a single horizontal line, and round down to 30% as a fraction of the calculated value , And the excess is recorded as a rule to be rounded up and displayed as an integer.

(L) The central processing unit receives a command of a control program in the main memory, and the predicted value of the required number of persons by type of job obtained in the step (K) is recorded in the step (H). An ideal shift is output as a chart from an output device such as a printer according to the shift line table rule, and indicates an optimal staffing for obtaining a target sales amount. Based on this ideal shift, an optimal staffing can be determined in consideration of actual desired working conditions of employees.

The invention according to claim 2 is the one in which means for automatically allocating actual employees are added to the ideal shift displayed in the step (L).

(M) An application shift for applying for the day and time when each employee can work is created and recorded.

(N) Input a sales amount whose forecast has been changed due to a special situation occurring on each business day, for example, a large-scale event, event, or expected weather change.

(O) Input the year, month and day of the shift table to be formulated.

(P) The central processing unit receives the instruction of the control program in the main memory and converts the year, month and day inputted in (O) stage from the ideal shift line table created in (L) stage. Call it, change it to the sales amount changed in the (N) stage, enter it in the (N) stage, select the application shift that is closest to the ideal shift, and indicate the working hours of the ideal shift Is displayed as a line indicating the work of the employee who should be working under.

(Q) This allows the most efficient staffing of actual employees. However, in reality, shift adjustment is performed in consideration of fairness in employment opportunities of employees, human relationships between employees, and the like. Do.

(R) When the shift adjustment is completed, the determined shift can be displayed, printed, and printed.

In the stages (D), (E) and (F), the daily sales composition is input in units of hours, and accordingly, in the stages (J) and (K), the sales are displayed in units of hours. I have. However, many restaurants and hotels formulate sales and staffing plans based on business hours such as breakfast hours, tea time, lunch time, and dinner time, rather than hourly hours. In many such establishments, it is more practical to input and display the information in units of time.

[0024]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The procedure for carrying out the invention of this application will be specifically described with reference to the drawings.

FIG. 3 shows a main menu in which a shift menu, a utility, and a basic registration menu are displayed on the same screen.

After inputting the basic registration menu data, inputting the shift application period registration and the like in the shift menu, and instructing by the shift table creation menu, a shift table as shown in FIG. 11 can be displayed.

The gist of the means will be described as follows. FIG. 4 is an example of a sales plan input by means A. FIG. 5 shows an example of a sales coefficient for each day of the week and a holiday recorded by means B. FIG. 6 is an example of a business calendar recorded by means C. FIG. 7 is an example of sales configuration data by day of week and holiday recorded by means D. FIG. 8 is an example of the job type input time ratio data recorded by the F means. FIG. 9 is an example of a means for recording the required number of persons before opening and after closing by day of the week recorded by means G.

The required number of persons by time calculated by means (J) based on the sales data for each day of the week and holidays shown in FIG. 7 and the ratio data of input time by job shown in FIG. 8 and the day of the week shown in FIG. 9 From the required number of people before opening and after the store is closed, the required number of people by job type and time obtained by means of (K) is calculated.

According to the shift line table rule called from the (H) recording means,
(L) An ideal shift line table can be obtained by the display means.

This ideal shift is shown in FIG.
The shift table illustrated in FIG. 11 shows the shift application input by the means, the planned sales amount input by the (N) means, and the shift table date input by the (O) means.

This shift table shows, for example, the staffing in the job category “kitchen back” before opening, during business hours, and after closing.

The number of required personnel at the time corresponding to the time in the graph below is shown in the column of required personnel displayed in the shift table, and the number of thin horizontal lines in the graph indicates the number of required personnel at that time. It represents. The thick horizontal line in the graph shows the application shift of the employee whose name is described at the left end.
Represents the working hours based on

The excess or deficiency column below the number of required personnel indicates the difference between the required personnel and the actual staff (the difference between the thin line and the thick line in the graph) for each hour. The number of people larger than the number is displayed in black, and the number of people in shortage is displayed in red.

FIG. 10 is a table of a shift application, in which employees are requested to apply for the desired working hours on a daily basis.

FIG. 12 shows a shift application period registration in which the period of the application file in FIG. 10 is registered in advance.
12 and FIG. 12, a shift application in the (M) stage is established.

FIG. 8 shows the (F) job type input time ratio which is data to be input to the recording means. In this example of FIG.
% And 55% in the hall.

FIG. 13 shows an example of the above-described time zone division, not time, in which all times from before opening to after closing are divided into time zones such as lunch time and tea time. Alternatively, data may be shown instead of time.

FIG. 14 is an example showing the sales per employee (sales per hour) according to the time zone division in FIG.

[0039]

As described above, according to the present invention, in an industry in which the number of customers (sales amount) fluctuates according to day and business hours, it is relatively easy to allocate personnel as close as possible to an ideal shift. Can be formulated.

[Brief description of the drawings]

FIG. 1 is a flow sheet showing a procedure for creating a shift table according to the present invention.

FIG. 2 is a system configuration diagram of an ideal shift display device of the present invention.

FIG. 3 is a main menu displaying a shift menu, a utility, and a basic registration menu on the same screen.

FIG. 4 is an example of a graph showing an annual sales plan.

FIG. 5 is an example of a day of the week (daily) sales coefficient.

FIG. 6 shows an example of a business calendar.

FIG. 7 is an example of a sales composition ratio by day and hour.

FIG. 8 is an example of a job type input time ratio.

FIG. 9 shows an example of the required number of people before opening and after closing.

FIG. 10 shows an example of a shift application.

FIG. 11 is an example of a shift table.

FIG. 12 shows an example of shift application period registration.

FIG. 13 is an example of a table showing time zone divisions.

FIG. 14 is an example of a table showing hourly sales based on time zone divisions.

Claims (2)

[Claims] 1. A system for formulating an optimal staffing according to a set sales amount, the system comprising the following A to L means. A. Means for inputting sales plan B. Day and holiday sales coefficient recording means C. Business calendar recording means D. Day, holiday, hourly sales composition data recording means E. Day of week, holidays, hourly sales composition data recording means F. Job input time ratio data recording means G. H. Means of recording the required number of people before opening and after closing by day of the week. Shift line table rule recording means J. Means for obtaining a predicted value of the required number of persons by time from the above-mentioned means D and E K. Means for obtaining a predicted value of the required number of persons by job type and time from the above-mentioned F means and G means L. Optimal staffing arrangement planning system consisting of ideal shift line display means from the K means and the H means. 2. An optimal staffing planning system further comprising the following means in addition to A to L means of claim 1. M. Employee shift application input means N. Input means of planned sales based on the situation on the day Shift table date input means Means for inputting data of M, N, and O into the L line table according to claim 1 and displaying a shift table, an ideal shift line table, and a shift application line table. Shift adjustment input means Shift decision, print output means