JPH08180122A - Facsimile character recognition processing system - Google Patents

Abstract

PURPOSE: To lighten the burden of a telephone communication and a correction request on a requesting person side by making corrections by a center-side operator as much as possible when a transmission source discrimination code entered into a request document can not be recognized. CONSTITUTION: When the request document 11 is sent to the center 4 and character recognition processing ends, a request-to-resend processor 6 judges whether or not the transmission source discrimination code can be recognized. When the discrimination code can be recognized, the processor returns to its ordinary request contents confirmation processing, but when not, data are sent to a work station 9 for correction. The operator corrects the recognition result visually. When the transmission source discrimination code is obtained, the processing moves to an ordinary confirmation request, etc.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention, when receiving an image of a form by a facsimile and recognizing the characters described therein to obtain certain transaction data or the like, a request for re-sending or recognition to the sender. The present invention relates to a facsimile character recognition processing system that enables accurate data input by requesting confirmation of results.

[0002]

2. Description of the Related Art For example, when a company uses a bank transfer to pay an employee's salary, the bank is informed in advance of the employee's name, transferee's bank name, account number, etc. There is a need. In addition, when there is a newly hired employee or a retired employee, it is necessary to add, cancel, or correct the transfer destination each time. A facsimile character recognition processing system is used for such business. In this system, when a company creates a request form in which a transfer destination and other information are written, the request form is transmitted to a center that manages the business of the bank using a facsimile. The center converts the contents into data by character recognition processing. In this case, a confirmation letter of the character recognition result is sent to the company using a facsimile, and the company issues a revised request form if the content is incorrect, and if it is correct, sends a PB signal (push button signal) of the telephone or the like. Use it to reply to the center. In this way, the recognition result is registered in the host computer of the center. On the side of the center, almost all of these processes are automatically executed except for the work such as partial correction and verification of the recognition result.

[0003]

The conventional facsimile character recognition system as described above, however, has the following problems to be solved. In such a request form, an identification code for identifying the company of the transmission source is entered using numbers or symbols. When the request form is received at the center, all subsequent notifications such as data resend requests and confirmation requests are made using this sender identification code. Therefore, if the character recognition device cannot recognize the transmission source identification code, it is impossible to execute subsequent automatic resend request, confirmation request processing, and the like. Therefore, the operator of the center is notified in writing to that effect, and for those who can identify the sender, the operator of the center makes a separate telephone contact and requests to re-enter the sender identification code in the request form. Be seen.

However, in such an almost automated system, there is a problem that if the center operator and the person in charge of the company need telephone communication, the operation efficiency of the system will be reduced. In addition, although it is unavoidable when the transmission sentence cannot be identified due to a mistake in entering the transmission source identification code or the like, there is a case where recognition is not possible even if there is a correct description due to the recognition ability of the character recognition device side. In such a case, making a request to resend the request form to the client company results in lower service to the customer.

[0005]

The present invention adopts the following constitution in order to solve the above problems. The facsimile character recognition processing system of the present invention, when the characters on the form received by the facsimile include a character recognition device that executes the recognition process and a character that cannot be recognized by the character recognition device on the form, A retransmission request processing device for transmitting a facsimile retransmission request to a transmission source, and a correction workstation for displaying an image of a form after recognition processing and a recognition processing result and accepting a correction operation for the recognition processing result are provided. When the sender identification code written on the form is unrecognizable, the resend request processing device transfers the recognition processing result to the correction workstation, and when a correct sender identification code is obtained by the correction, the transmission is performed. If a normal sender identification code is not obtained, a document indicating that automatic processing is impossible is edited and output.

[0006]

When the request is sent to the center and the character recognition process is completed, the resend request processing device determines whether the sender identification code can be recognized. If it can be recognized, the process proceeds to a normal request content confirmation process, and if it cannot be recognized, the data is sent to the correction workstation. The operator visually corrects the recognition result here. In this way, the transmission source identification code is obtained, and a normal confirmation request or the like is performed. Therefore, as long as it can be corrected by the operator of the correction workstation, the sender identification code is fixed as it is. In this way, the operator of the center makes corrections as much as possible to reduce the request for re-input of the request form by telephone communication or the like, and reduce the burden on the requester side.

[0007]

The present invention will be described in detail below with reference to the embodiments shown in the drawings. FIG. 1 is a system operation sequence chart of the present invention. In this figure, a request form is transmitted to the center using a facsimile terminal 2 of a company, and a series of recognition processing is performed in the center's facsimile control device 5, main control device 6, character recognition device 7, correction workstation 9, etc. Shows the procedure to perform. Before explaining this figure,
First, the entire form processing system by facsimile of the present invention will be briefly described.

FIG. 2 is a block diagram of the entire form processing system. In the figure, a facsimile terminal 2 is attached to a sender 1 of a client company. The facsimile terminal 2 is a communication line 3 such as a telephone network.
Facsimile control unit (FCU) 5 of center 4 via
It is connected to the. The facsimile control device 5 is a part that is connected to facsimile terminals of a large number of companies (not shown) via the communication line 3 and controls line connection and facsimile reception. The main control unit (MCU) 6 is composed of a computer or the like, transfers the image of the form received by the facsimile control unit 5 to the character recognition unit 7,
It has a function of receiving and processing the recognition result, and also controls to send a request for resending the request form to the transmission source 1 through the facsimile control device 5 as necessary. A correction workstation 9 and a verification workstation 10 are provided to the main controller 6 via a network 8 such as a LAN.
Is connected. The correction workstation 9 is a part where the operator performs a process for correcting a simple recognition error by comparing the received image of the form with the character recognition result. The verification workstation 10 is a part that performs business for confirming the recognition result by the officers and the like to ensure transaction safety.

The image of the request form 11 is transmitted from the transmission source 1 to the center 4 through the facsimile terminal 2. Then, the recognition result is temporarily stored in the disk device 12. Further, the confirmation note 13 is transmitted by facsimile from the center 4 for confirmation of the content, and the person in charge of the transmission source 1 responds to the center 4 with the PB signal using the telephone 19 with the confirmation result. The final reception result of such a request form is separately reported to the transmission source 1 as a reception notification form 14 by facsimile or the like. These are the main operations of the system.

The above system is specifically operated by the procedure shown in steps S1 to S10 of the figure. That is, first, in step S1, the request form 11 is the facsimile terminal 2
Then, the facsimile control device 5 receives it and the main control device 6 activates the character recognition device 7 (step S2). The recognition result is stored in the disk device 12 (step S3), and at the same time transferred to the correction workstation 9 (step S3).
4). When the operator makes a necessary correction, the correction result is transferred to the verification workstation 10 (step S).
5). When the content is verified here, the confirmation document 13 is generated by the main control device 6 and is transmitted to the transmission source 1 using a facsimile (steps S6 and S7). The sender confirms the contents of the confirmation note 13 and calls the center 4 using the telephone 19. Then, a notification that the result has been confirmed by the PB signal and a notification such as re-correction are given if necessary. When the contents are confirmed, the main control device 6 registers the recognition result in the host computer 20 (step S9), and then generates the reception notice 14 and transmits it to the transmission source 1 (step S1).
0).

FIG. 3 is a diagram showing a concrete example of the request form 11 shown in FIG. In this request form, there are columns for entering data such as the name of the requester (the column in which "Name" is written), the company code for identifying the sender who is the requester, the transfer destination account number, and the amount of money. It is provided. The marks 11A are written in the three corners of this request form. At the center that received this image using a facsimile,
Image data is cut out based on the position of the mark 11A, and the recognition processing of the characters entered in each column is executed.

FIG. 4 shows a concrete example of the confirmation note 13 shown in FIG. The recognition result of the character extracted from the request form is specifically entered here, and the person in charge of the sender is prompted to confirm the content. As described above, when some letters cannot be recognized at the stage of accepting the request form and sending the confirmation form to the sender, the main control device 6 shown in FIG. 2 makes a correction. Execute the request form resend request process. In this way, if there is a portion requiring correction, this confirmation note 13 serves as a correction notice. Rewriting characters that could not be recognized by the sender, and using the facsimile terminal 2 to send the request form 11
Resend.

Here, the company code in the request form shown in FIG. 3, that is, the sender identification code in the present invention,
If this is recognized, the main control device 6 automatically dials the transmission source 1 and the confirmation document is sent and the resend request process is executed. However, if the sender identification code cannot be recognized, automatic processing becomes impossible. Then, the system of the present invention operates as shown in FIG.

First, in step S1 of FIG. 1, when the request form is transmitted from the transmission source, the facsimile controller 5
Receives this and transfers it to main controller 6. The main control device 6 makes a character recognition request to the character recognition device 7 (step S2). In response to this, the character recognition device 7 performs character recognition processing (step S3), and returns the recognition result to the main control device 6 (step S4).

Next, in step S5, it is determined whether or not the transmission source identification code is rejected. That is, it is determined here whether the sender identification code cannot be recognized. If it can be recognized, according to the normal process, after checking the code for the existence of the code, the recognition result of other characters is considered (step S6), and the confirmation note and the correction notice are generated by the procedure described above. Then, the data is transmitted to the transmission source (step S7). On the other hand, if the sender identification code cannot be recognized or the code does not exist, the result is reported immediately to the operator of the center, and if the sender can be identified, the sender is notified by telephone or other means and the request is sent correctly. The request was made to clearly state the original identification code. However, in the present invention, first, the data of the recognition result is transmitted from the main control device 6 to the correction workstation 9 (step S8). Here, a correction operation of the transmission source identification code is performed (step S10), and then the file collation and the confirmation correction notification are edited as in step S6 (steps S11 and S12).

FIG. 5 is a diagram for explaining the operation of editing processing of such file collation and confirmation correction notification. As shown in the figure, the main control device 6 is provided with a retransmission request processing device 6-1 that accepts the recognition result and executes processing such as a retransmission request. A company master file 6-2 that lists the sender identification codes that are the object of acceptance of the request form is connected here. In such a state, when the recognition result includes the transmission source identification code, first in step S20, the retransmission request processing device 6-1 searches the company master file 6-2. Then, it is determined whether or not the recognized transmission source identification code is included in the company master file 6-2 (step S21). If the corresponding code exists, the process proceeds to step S22, and the confirmation note described above is generated. If there are other unrecognizable important items, etc., the correction notice is edited to request the request form to be resent. Then, such a confirmation note or the like is transmitted to the transmission source. In addition,
When it is determined in step S6 that the corresponding transmission source identification code does not actually exist in the file, the process proceeds to step S9, and the operator of the correction workstation 9 makes the determination.

However, in step S10, when it is impossible for the operator to visually correct the transmission source identification code, or as a result of the file collation in step S10, it is determined that the corresponding code does not exist in the company master file. In this case, since it is no longer possible to make corrections on the side of the center, the process moves to step S13 and the document to that effect is edited. Then, this is output to the center fax. After that, the operator of the center informs the sender by telephone contact or facsimile if the sender can be identified.

That is, the telephone contact processing by the center operator is executed only when the sender identification code entry portion of the request form is so unclear that it cannot be recognized by the operator of the modifying workstation. That is, other than that, it is determined that the recognition error or unrecognizable character due to the characteristics of the character recognition device does not contact the sender, and the center voluntarily corrects it and corrects the sender identification code. After that, the normal data processing is started.

Further, by making the retransmission request processing unit of the main control unit 6 perform such control, it is not necessary to add new equipment or the like, and a workstation for modifying a system that has been conventionally constructed can be used. By effectively using the parts, it is possible to reduce the burden on the client by telephone contact.

The present invention is not limited to the above embodiments. The above-mentioned request transmission / reception processing, resend request processing, request / confirmation specification, file collation confirmation processing, etc. are not limited to this embodiment, and can be freely changed. Further, such a system can be used for various data transmissions, data input processings, etc., as well as bank transfer processings.

[0021]

According to the facsimile character recognition processing system of the present invention described above, when the recognition processing is executed for the characters on the form received by the facsimile and the characters are received as data, the sender identification code does not recognize. Even if it is possible, once this is transferred to the correction workstation, and when the operator corrects the normal transmission source identification code, a confirmation request is sent to the transmission source by normal processing. To do. On the other hand, only when the normal sender identification code cannot be obtained, the predetermined document is edited and output to the operator of the center. The burden on the operator of the center and the burden on the person in charge at the transmission source can be reduced as compared with the case of making a telephone contact or the like. Moreover, if a correct sender identification code is obtained at the correction workstation, the number of retransmissions for a correction request is reduced, and the number of useless facsimile transmissions is reduced, so that the processing capability of the entire system can be improved. it can. Therefore, it is possible to reduce the burden on the person in charge of the sender and improve the service of the entire system.

[Brief description of drawings]

FIG. 1 is a system operation sequence chart of the present invention.

FIG. 2 is a block diagram of an entire form processing system by facsimile of the present invention.

FIG. 3 is a diagram illustrating an example of a FAX transfer request form.

FIG. 4 is a diagram illustrating a confirmation note example.

FIG. 5 is an explanatory diagram of a processing operation such as file matching.

[Explanation of symbols]

 2 Facsimile terminal 5 Facsimile control device 6 Main control device 7 Character recognition device 9 Correction workstation

Claims (1)

[Claims] 1. A character recognition device that executes a recognition process for a character on a form received by a facsimile, and a facsimile to the sender when the form contains a character that cannot be recognized by the character recognition device. A re-transmission request processing device for transmitting a re-transmission request, and a correction workstation for displaying the image of the form after recognition processing and the recognition processing result and accepting a correction operation of the recognition processing result. When the sender identification code written on the form is unrecognizable, the recognition processing result is transferred to the correction workstation, and when a correct sender identification code is obtained by the correction, the sender is sent to the sender. When a confirmation request is made and a normal sender identification code is not obtained, a fax machine characterized by editing and outputting a document indicating that automatic processing is impossible Re-character recognition processing system.