JPH07105279A - Article management system - Google Patents

Abstract

PURPOSE:To efficiently perform receiving operation, delivering operation, etc., by storing article information on an article and a customer name and business negotiation information on a charge date, and sticking a recording medium on which a customer number, an article number, etc., are printed on an article. CONSTITUTION:When the article is received from the customer, the charge date of matching data information 12 is updated if information read out of the bar code of the stuck recording medium 3 is inputted, or the charge date is updated if matching data information 12 is found in response to the input of the customer name (or customer number) and article number because of no stuck recording medium 3; if the matching data is not found, on the other hand, data information 12 is newly generated and stored, and a recording medium 3 is printed through a reception process 9. Then this printed recording medium 3 is stuck on the article, which is managed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a product management system for managing products.

[0002]

2. Description of the Related Art Conventionally, a cleaning product, which is a product, is handled by attaching a tag having a management number or a bar code printed to the cleaning product every cycle from reception to delivery. When the customer name or the same customer name is directly present, a part of the address is further written to serve as a mark for identifying the cleaning item.

[0003]

In the cleaning process, since a large amount of cleaning products are processed, there is a risk that the cleaning products will be damaged or lost frequently. Conventionally, in the former case described above, the cleaning products are not cleaned. Since the attached tag is read with a bar code reader, in the latter case, the operator visually reads the customer name written on the name tag and handles the cleaning items.
It takes a lot of time to find out when responding to customer inquiries, or I can not find cleaning items immediately for customers who visit the store and ask for a return visit at a later date and look for it by that time There is a problem that it is not possible to accurately and swiftly determine where the cleaning product is and the finishing state of the cleaning product. In addition, in the case of special cleaning products, even if it is the same cleaning company, the processing unit price may change if the person in charge of reception changes
There was also the problem of damaging customer trust.

The present invention solves these problems.
It stores merchandise information such as merchandise (for example, cleaning items) and customer names, and negotiation information such as deposit dates, and also attaches a recording medium (bar code-printed label) on which a customer number, merchandise number, etc. are printed. The purpose is to efficiently carry out reception work and delivery work based on the.

[0005]

[Means for Solving the Problems] Means for solving the problems will be described with reference to FIG. In FIG. 1, the data information 12 is composed of product information 13 having a customer number and a product number, and business negotiation information 14 having a deposit date.

The recording medium 3 is for printing the bar code of the customer number and the product number of the data information 12. In response to the information read from the barcode of the recording medium 3, the acceptance processing 9 updates the deposit date of the matching data information 12 and displays the customer name (or customer number) or product number. In response to the input, when the matching data information 12 is found, the deposit date is updated, and when it is not found, the data information 12 is newly created and stored, and the recording medium 3 is printed. It is a thing.

[0007]

According to the present invention, as shown in FIG. 1, when the customer receives the product, the recording medium 3 is fixed to the product and the information read from the barcode of the recording medium 3 is input. Correspondingly, the acceptance processing 9 updates the deposit date of the corresponding data information 12, and the recording medium 3 is added to the product.
In response to the customer name (or customer number) or the product number being input without being fixed, when the reception processing 9 finds the matching data information 12, the deposit date is updated or the matching data is found. When the information 12 cannot be found, the data information 12 is newly created and stored, and the customer number and the product number are printed on the recording medium 3. The printed recording medium 3 is fixed to the product automatically or manually.

In addition, a field for the number of times the product is handled is provided in the product information 13 in the data information 12, and when the deposit date is updated, the number of times is also incremented by 1 to manage the history information.

[0009] Further, the product is a cleaning product. Therefore, the recording medium (bar code-printed label) that stores the product information 13 such as the product (product number) and the customer name (customer number) and the negotiation information 14 such as the deposit date and prints the customer number and the product number, etc. By sticking to the product and managing the product, it is possible to efficiently perform the reception work and the delivery work.

[0010]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the construction and operation of an embodiment of the present invention will be described in detail with reference to FIGS.

FIG. 1 shows a system configuration diagram of the present invention.
This is a system configuration diagram in the case where the product is a cleaning product, and the system configuration diagram in the store 1 where the store 1 receives cleaning products from customers and delivers (delivers) cleaned cleaning products to customers. 2 is a system configuration diagram in a factory 21 for cleaning the received cleaning item. FIG.

In FIG. 1, a store 1 is a store that receives and delivers cleaning products. Here, a bar code issuing machine 2, a printer 4, a keyboard 6,
The screen 7, the control unit 8, the acceptance processing 9, the delivery processing 10, the bar code reader 11, the data information 12, and the like.

The bar code issuing machine 2 prints a bar code on a recording medium. The recording medium 3 is a product in which product information is printed by a bar code. Here, as shown in FIG. 2 described later, the reception person number, the customer number, the product number, etc. in the data information 12 are bar coded. It was printed in. This printing is performed with special ink that does not disappear even after cleaning.

The printer 4 prints various data on paper. The keyboard 6 is used to input various data and instructions. The screen 7 displays various kinds of data, and here, for example, displays bar code data read from the recording medium 3 described later.

The control unit 8 controls the entire system. The acceptance process 9 is for performing various processes when accepting a cleaning item from a customer (see S1 to S7 in FIG. 5 described later). Here, the reception process 9 is performed by changing the bar code printed on the recording medium 3 from the reception charge number,
In response to the input of the read customer number and product number, the data information 12 is searched and the deposit date of the matching data information 12 is updated, or the customer name (or customer number) or product number In response to the input of, the deposit date is updated when the matching data information 12 is found, and when the matching data information 12 is not found, the data information 12 is newly created and stored. For example, the receptionist, customer number, product number, etc. in the data information 12 can be printed as a bar code on the recording medium 3.

The delivery processing 10 is for delivering (delivering) the cleaned cleaning product to the customer (see S8 in FIG. 5 described later). Bar code reader 1
Reference numeral 1 is for reading a receptionist number, a customer number, a product number, and the like from a bar code on the recording medium 3 fixed to the product.

The data information 12 stores (registers) various kinds of information about the cleaning product, and here stores the product information 13 and the negotiation information 14. The product information 13 is information about cleaning products,
Here, the customer number, the customer name, the product number, the product additional information, the basic processing amount, the number of cleanings, the first handling date, etc. are registered in advance.

The business negotiation information 14 is information necessary for a business negotiation regarding cleaning items, and here, the reception staff number,
Processing information, processing amount, deposit date, processing completion date, delivery date, etc. are registered.

The factory 21 is a work place for cleaning the cleaning items received at the store 1. Here, the data information 22, the screen 25, and the control unit 2 are used.
6, processing information processing 27, shipping preparation processing 28, printer 2
9, a keyboard 31, a bar code reader 32, and the like.

The data information 22 is a collection of the data information 12 possessed by a plurality of stores 1, and is composed of product information 23 and business negotiation information 24. The product information 23 is a collection of the product information 13 for each store 1.

The business negotiation information 24 is the business negotiation information 14 for each store 1.
Is a summary. The screen 25 displays various types of information regarding the cleaning item. The control unit 26
It controls the whole.

The processing information processing 27 is for setting the corresponding processing completion date in the data information 22 after the cleaning of the cleaning item is completed (see S11 and S12 in FIG. 5, which will be described later).

In the shipping preparation process 28, since the cleaning is completed, a heading sticker or the like is issued to prepare for shipping (see S13 of FIG. 5, which will be described later). Printer 2
Reference numeral 9 is for printing various data on paper, and here is for printing a heading sticker.

The heading sticker 30 is a sticker on which a heading of a cleaning product is printed. The keyboard 31 is used to input various data and operation instructions. The barcode reader 32 reads the barcode from the recording medium 3 fixed to the cleaning product.

FIG. 2 shows an example of the product and recording medium of the present invention. This shows a state in which the recording medium 3 on which the barcode is printed is fixed to the "shirt" of the cleaning product which is the product. On the recording medium 3, as shown in the figure, as bar code information, receptionist number: 4 digits (eg 0101), customer number: 4 digits (eg 0001), product number: 4 digits (eg 0123), check Digit: One digit (for example, 5, parity check data) is printed. These barcode information will be described later in FIG.
It is taken out from the data information 12 of. The check digit is a bit added to the bar code information to detect an error, for example, to perform an error check by even parity or odd parity.

FIG. 3 shows an example of data information of the present invention. This is data provided for each product for each store in FIG. 1, and is composed of product information 13 and negotiation information 14. The following items shown in the figure are registered as the product information 13.

Customer number: eg, "0001" Customer name: eg, "Tagawa" Product number: eg, "0123" Product additional information: eg, "suit" -Basic processing amount: eg, "900 yen" -Number of cleanings: For example, "1" ・ First handling date: For example, "930724 (July 2, 1993)
4th) ”As the negotiation information 14, the following items shown in the figure are registered.

Receiving staff number: eg "0101" -Processing information: -Processing amount: -Custody date: -Processing completion date: -Delivery date: Data information 12 consisting of these product information 13 and negotiation information 14 for each product Register and save. As a result, as long as the recording medium 3 stuck to the customer's cleaning product is present, the cleaning product (for example, a shirt) is delivered to the customer after cleaning, and the barcode is printed from the recording medium 3 when the product is next received (taken). Is read, and the reception process is immediately completed when the data information 12 is compared with the data information 12 (at this time, the number of cleanings is updated (overwritten) by +1).

FIG. 4 shows an example of a deposit certificate of the present invention. In the store 1 of FIG. 1, when a cleaning item is received from a customer, a part of the data information 12 is taken out, printed, and handed to the customer as a cleaning item receipt. Here, the following information shown in the figure is printed and passed.

・ Customer name: Tagawa ・ Cleaning product: Suit, 900 yen per customer ・ Customer number: 0001 ・ Bar code (same as bar code information printed on recording medium 3 in FIG. 2) Bar code is printed here As a result, when the customer comes to the store 1 on the finished day and shows this deposit certificate,
By reading the bar code with the bar code scanner, it is possible to collate with the stored data information 12 and immediately determine the state of the matching cleaning product (for example, after the processing completion date and cleaning completion).

Next, the operation of the configuration of FIG. 1 will be described in detail in the order shown in FIG. In FIG. 5, S1 discriminates whether it is a new handling product (whether there is no bar code). this is,
At the store 1 in FIG. 1, it is determined whether or not the recording medium 3 is fixed to the cleaning product received from the customer. If the recording medium 3 is not fixed and is new, the determination is YES and the process proceeds to S2. On the other hand, in the case of NO, it is determined that the recording medium 3 is fixed to the cleaning product, so S6
Proceed to.

In S2, since it is determined that the recording medium 3 is not stuck to the cleaning product in YES in S1, the customer, product, and negotiation information are input to the reception computer. As a result, the above-described data information 12 of FIG. 3 is created for each product, and data is input and registered in the corresponding item.

In step S3, a bar code of the cleaning product is issued, and the cleaning product is fixed to the cleaning product. As shown in FIG. 2, of the data information 12 input and registered in S2, the reception staff number, the customer number, the product number, and the check digit are printed on the recording medium 3 as a bar code. To the cleaning product.

In step S4, it is determined whether the acceptance is completed. In the case of YES, it progresses to S5. On the other hand, if NO, the process returns to S1 and is repeated. In S5, a receipt certificate is issued from the reception computer and is handed to the customer.

When the recording medium 3 is not fixed to the cleaning item brought into the store 1 by YES of S1, S2, S3, YES of S4 and S5,
Since the customer is a new customer, the customer's name, cleaning item number, additional product information, etc. are input and stored as the data information 12 in FIG. 2, and the recording medium 3 is printed and fixed to the cleaning item. As a result, the processing for accepting the new customer's cleaning product by the store 1 is completed.

In S6, since it is determined that the recording medium 3 is fixed to the cleaning item by NO in S1, the bar code fixed to the cleaning item is read into the reception computer.

In step S7, the current negotiation information is input to the reception computer with reference to the product information (see FIG. 5B). NO of S1 above, S6, S7, YES of S4,
When the recording medium 3 is fixed to the cleaning item brought to the store 1 by the customer in S5, since the customer has already been registered, the bar code is read from the recording medium 3 for each cleaning item and the cleaning item is matched. The data information 12 of is found, the number of cleanings is incremented by 1, the deposit date is updated (overwritten), and the previous product information 13 and negotiation information 1
4 is displayed and the reception staff member registers the current negotiation information 14 based on the displayed product information 13 if necessary. Then, the receipt is printed and given to the customer. As a result, the reception process of the registered customer's cleaning item by the store 1 is completed.

In step S11, the processing of steps S1 to S7 is completed at the store, so the factory 2 that has received the transfer of the data information 12 thereof.
1 performs cleaning in the cleaning process.
Here, as described on the right side of the drawing, the processing completion date: 930724, the processing information: the spot removal, and the processing amount: 100 yen are set.

In step S12, the bar code stuck to the cleaning product is read into the reception computer. In this case, the barcode of the recording medium 3 fixed to the cleaning product whose cleaning processing has been completed in S11 is read by the barcode reader 32, and the barcode information is passed to the processed information processing 27. As a result, the information described in S11 is set to the corresponding one in the data information 22 for each product that matches the barcode information (processing completion date,
Set processing information, processing amount, etc.).

In step S13, a headline sticker is issued. This is printed as a heading sticker attached to the cleaning product on the checked day, as shown below on the right side.

・ Store name: A ・ Customer name: Tagawa Then, it is sent to the store side.

As described above, the factory 21 to which the cleaning item is sent from the store 1 reads the bar code of the recording medium 3 fixed to the cleaning item after cleaning the cleaning item, and reads the read data information. Update the deposit date for items that match 12 and increase the number of cleanings by 1, and print a heading sticker and attach it to the product. With these, the data information 12 (the product information 13 and the negotiation information 1 transferred from each store 1
After the cleaning is completed in the factory 21 based on 4), the cleaning completion state can be easily registered.

In step S8, the bar code attached to the cleaning product is read into the reception computer upon delivery to the customer.
This is because when the cleaning completed product sent from the factory 21 to the store is delivered to the customer, the barcode of the storage medium 3 fixed to the cleaning product is read and the delivery date in the matching data information 12 is set. register. Then, the cleaning product is handed over to the customer, and the series of processing is completed. At this time, the storage medium 3 is handed over to the cleaning product while being fixed, and the customer is urged to come to the store with the storage medium 3 fixed as much as possible at the next cleaning.

FIG. 5B shows an example of inputting negotiation information. This is an example of the negotiation information 14 to be input in S7 or S2 of FIG. Here, enter the first negotiation information-Basic processing amount: 900 yen-Cleaning frequency: 1 time-First handling date: 930721-Receiving staff number: 0001-Care date: 930721

Input of second and subsequent business negotiation information Input of deposit date: 930721 After this second time, the first negotiation information 14
Since it has already been registered by inputting, the "deposit date" whose content changes this time is updated (overwritten).

[0046]

As described above, according to the present invention,
It stores product information 13 such as products (product numbers) and customer names (customer numbers) and negotiation information 14 such as deposit dates, and stores a recording medium (bar code-printed label) 3 on which customer numbers and product numbers are printed. Since the product is attached to the product and managed, product reception and delivery can be performed efficiently. In particular, in the case of a cleaning product, which is a product, simple process management (deposit date, processing completion date, delivery date, processing amount, etc.) and history management (cleaning frequency, basic processing fee, processing information, etc.) Since it can be centrally managed, it is possible to easily deal with inquiries from customers and complaints about damages and loss troubles.
It is possible to improve the efficiency of cleaning work, delivery work, and loss handling. It is also possible to easily obtain the durability of the cleaning product and various statistical data by analyzing the information in the product information 13 and the negotiation information 14.

[Brief description of drawings]

FIG. 1 is a system configuration diagram of the present invention.

FIG. 2 is an example of a product and a recording medium of the present invention.

FIG. 3 is an example of data information of the present invention.

FIG. 4 is an example of a deposit certificate of the present invention.

FIG. 5 is an operation explanatory diagram of the present invention.

[Explanation of symbols]

 1: Store 2: Bar code issuing machine 3: Recording medium 4: Printer 5: Deposit certificate 6: Keyboard 7: Screen 8: Control section 9: Reception processing 10: Delivery processing 11: Bar code data 12: Data information 13: Product Information 14: Business negotiation information

Front page continued (72) Inventor Masafumi Tagawa 1015 Kamiodanaka, Nakahara-ku, Kawasaki-shi, Kanagawa Fujitsu Limited

Claims (3)

[Claims] 1. In a product management system for managing products, data information (12) comprising a customer number, product information (13) having the product number, and negotiation information (14) having a deposit date.
And a recording medium (3) for printing the bar code of the customer number and the product number in the data information (12), and the recording medium (3) being fixed when the product is received from the customer. Corresponding to the input of the information read from the barcode of the medium (3), the deposit date of the corresponding data information (12) is updated, while the recording medium (3) is not fixed. In response to the customer name (or customer number) or product number being input, the deposit date is updated when the matching data information (12) is found, and when it is not found, the data information (12) is newly added. ) Is created and stored, and a reception process (9) for printing the recording medium (3) is provided, and the printed recording medium (3) is fixed to a product and managed. Merchandise management system to. 2. The product information section (13) is provided with a field for the number of times a product is handled, and when the deposit date is updated, the number of times is also incremented by 1 to manage history information. Item management system according to item 1. 3. The product management system according to claim 1, wherein the product is a cleaning product.