JP2000259721A - Shopping system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce the work and time for entering in a destination label by a shopping customer and to reduce the input/output work of new customer data. SOLUTION: The shopping system is provided with store controller part 2 for controlling the entire store, a POS terminal part 1 for executing commodity registration and a database part 3 for storing an address and a name corresponding to a telephone number. The address and the name corresponding to the telephone number is retrieved from a telephone book database 3 or the shopping history database 102 of the part 2 on the basis of the telephone number of a transmission source and/or a transmission destination inputted from the part 1 to print a destination label from a printer 107.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a shopping system for printing or registering an address label when a product purchased at a department store or the like is dispatched.

[0002]

2. Description of the Related Art Conventionally, when goods purchased at a mass merchandise store / department store / specialized store are directly sent from the store to a shipping destination, the customer who has sent the product to a paper prepared at the store, for example, a copy-type address label, is required to send the product. It was necessary to fill in the name, address, name, telephone number, etc., and further write the name, address, name, telephone number, etc. of the destination by hand.

It is also conceivable to register customer information in a computer for some fixed customers and automatically print the data of the sender on a destination label. However, the name, address and telephone number of a new customer can be considered. A procedure for inputting other data is required, and a procedure for changing data is also necessary when a customer's address is changed.

[0004]

In the above-described conventional procedure for shipping goods by hand, the customer must hand-write a shipping source and a destination for each product, which is troublesome and time-consuming for the customer, and requires a lot of time. However, it takes a long time for the customer to hand-write the sender and destination, so that the customer is occupied with time. In particular, in the case of New Year's Day or Chinese New Year, customers who perform these procedures overflow the reception counter, and there is a problem that it takes time and effort for customers and stores.

In the conventional procedure for registering customer data in advance, the name, address, telephone number, and other data of a new customer such as gender, age, date of birth, and family structure for customer management are input. The procedure is complicated, and there is a problem that the data of the shipping destination must be handwritten and input for each product and the procedure is complicated.

[0006] An object of the present invention is to eliminate the above-mentioned conventional disadvantages, and to provide a shopping system in which a commodity shipping procedure is simplified. Further, an object of the present invention is to provide a shopping system which can eliminate the trouble of filling in an address label by a shopper, prevent confusion of a reception counter, further reduce input work of new customer data, and update a shopping history database. To provide.

[0007]

According to the present invention, there is provided a shopping system for printing the name and address of a source and a destination of a product on a destination label.
A telephone directory database that stores data of names and telephone numbers corresponding to a plurality of telephone numbers, a shopping history database that stores data of names and addresses corresponding to telephone numbers of customers, a source and destination of goods. A POS terminal including an input unit for inputting a telephone number and a printer for printing a destination label of name and address, and corresponding to a telephone number from a telephone directory database or a shopping history database based on a telephone number of a sender and / or a recipient. The first feature is that the name and address of the user are searched and a destination label is printed by a printer.

Further, the present invention provides a shopping system having the above-mentioned features, wherein when a name and an address corresponding to a telephone number are searched from a telephone directory database or a shopping history database based on a telephone number of a transmission source and / or a destination, a plurality of data are retrieved. Is retrieved, one data is selected from the plurality of data and a destination label is printed.

Further, according to the present invention, in the shopping system of the first aspect, when a name and an address corresponding to a telephone number are searched from a shopping history database based on a telephone number of a sender and / or a recipient, the corresponding data is retrieved. If not found, enter the telephone number, name and address corresponding to the sender and / or destination from the input unit and register it in the shopping history database. The shopping history database based on the sender and / or destination phone number The third feature is that a name and an address corresponding to a telephone number are searched from the printer and a destination label is printed by a printer.

Further, according to the present invention, in the shopping system of the first aspect, when a name and an address corresponding to a telephone number are searched from a shopping history database based on a telephone number of a sender and / or a destination, the corresponding data is retrieved. If not found, search the phone book database based on the phone number and register it in the shopping history database.If the corresponding data is not found in the phone book database,
Enter the sender's and / or recipient's phone number, name and address from the input unit and register them in the shopping history database. A fourth feature is that the address label is retrieved and the destination label is printed by the printer.

[0011]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, an embodiment of a shopping system according to the present invention will be described in detail with reference to the drawings. FIG. 1 is a diagram showing a configuration of a shopping system according to the present embodiment, FIG. 2 is a diagram showing an example of a format of customer data applied to the present embodiment, and FIG. 3 explains a processing procedure by the shopping system. FIG.

The shopping system shown in FIG. 1 is roughly divided into a POS terminal unit 1 installed in a store such as a department store, and a system management unit 2 for managing the shopping system.
And a database section 3 having a telephone directory database of a telephone company or the like.

The POS terminal unit 1 includes an input unit 106 composed of a keyboard and a barcode reader for inputting product purchase information from a customer, for example, a product name, a price, a customer's membership number, a telephone number, etc., a destination label, Printer 107 that prints receipts and the like, and POS terminal 1 that controls them
And a communication control unit 108 for performing communication between the POS terminal 105 and the outside. When a customer purchases a product, the product name and price, and the customer (shipping source) and shipping destination described later Is input from the input unit 106, and the destination label and the like are printed by the printer 107 as necessary.

The database unit 3 includes a telephone number database 110 for storing telephone directory data of a telephone company or the like, for example, names, addresses, and telephone numbers, and a telephone number corresponding name from the telephone number database 110 based on telephone numbers. A host computer 109 for searching for an address or the like, and a communication control unit 108 for performing communication between the host computer 109 and the outside.

The system management unit 2 includes communication control units 104 and 103 for connecting to the POS terminal unit 1 and the host computer 109, the product purchase information and the telephone number transmitted from the POS terminal unit 1, and the telephone number. Shopping history database 10 that stores corresponding addresses, names, etc.
2 and a store controller 101 for controlling these. The format of the data 102 stored in the shopping history database 102 is a format in which a customer's telephone number 201, member number 202, customer name 203, and customer address 204 are stored in association with each other, as shown in FIG. In addition to this, data such as the family structure and date of birth of the customer can be stored, and the telephone number, name, and address of the shipping destination corresponding to the customer can be linked and stored. The shopping history database 102 also stores shipping destination data areas 205 (1) to 205 (n) 205 in FIG. 2 to link the data of the plurality of shipping destinations.

The operation of the shopping system thus configured will be described with reference to FIG. First, when a customer purchases a product at a store and ships the product to another, the store clerk inputs the customer's telephone number from the input device unit 106 of the POS terminal 105 (step 30).
05 transmits the telephone number to the system management unit 2 via the communication control unit 108, and the store controller 101 which has received the telephone number via the communication control unit 103 searches the shopping history database 102, and A search is made based on whether or not the telephone number is registered (step 31), and it is determined whether or not the purchase matches the previously registered telephone number (step 32).

If the data match in step 32, that is, if the customer is a registered telephone number, there is a possibility that a plurality of family members may register the same telephone number next. It is determined whether there are a plurality of destinations (step 38). In the case of one destination, the telephone number of the destination is input (step 40), and the store controller 101 searches the shopping history database 102 from the telephone number, and Is searched from the presence / absence of the telephone number to determine whether or not it has been sent before (step 41).

If the result of this search is that the telephone number matches the previously registered telephone number, the store controller 101 determines whether there is a plurality of destination data corresponding to the telephone number as described above (step 42). If the data is P
The destination label is transmitted to the OS terminal unit 1 and printed by the printer 107 (step 44). If there are a plurality of destinations in step 42, the destination is selected from the destinations (step 43), and the destination label is printed (step 44).

If the destination telephone number is not registered in step 41, the store controller 10
1 retrieves a name and address corresponding to a telephone number from the database unit 3 via the communication control unit 104, registers the name and address in the shopping history database 102, and prints a destination label.
If the data from the database unit 3 is insufficient or different from the customer's request at the time of printing the label, specifically, if the data such as the apartment name is insufficient, or if the household owner registered in the telephone number book After confirming or correcting the customer's name and address on the display on the display, the shopping history database 1
It is desirable to update data 02 and print a destination label. This applies to telephone numbers not registered in the telephone directory.

If the telephone number does not match the data in the shopping history database in step 32, that is, if the customer is a new customer, the store controller 101
Then, a name / address corresponding to the telephone number is searched from the database unit 3 via the server 04 (step 33), and it is determined whether or not the data match (step 34).

If the telephone numbers do not match in step 34, that is, if the telephone number is not registered in the telephone directory, the store controller 101 notifies the POS terminal 105 of the fact and newly adds an address, name, and telephone number. And so on, and after these inputs are made (step 36),
Returning to step 31, the destination label is printed through the above steps.

If the telephone numbers match in step 34, that is, if the telephone numbers are registered in the telephone directory, the store controller 101 returns to step 31 to transmit the data to the POS terminal 1 and
Prints the destination label (step 44).

Also in step 33, it is desirable to confirm or correct the destination name and address on the display before printing the destination label, update the data in the shopping history database 102, and print the destination label.

In the above-described embodiment, an example in which the database unit 3 is provided separately from the system management unit 2 has been described. However, in recent years, telephone number book data has been generally sold. May be included in the system management unit 2, and the system management unit 2 may be configured to search for the name and address based on the telephone number. In addition, the POS terminal unit may include the functions of the system management unit and the database unit. May be. Further, instead of inputting the telephone number in step 30, the member number issued to the customer may be input manually or from the magnetic information of the card.

As described above, according to the shopping system of the present embodiment, the destination label is printed using the customer and destination data registered in the shopping history database in advance using the telephone number as a key, and is registered in the history database. If not, print the destination label using the data obtained by searching for the name and address from the telephone number database,
It is possible to save the labor and time required to fill in customer address labels, eliminate congestion at reception counters, reduce the work of inputting new customer data, and easily update the shopping history database. Can be. The reason why the telephone number is used as a key in the above embodiment is that the telephone number is used relatively easily, and is more likely to be remembered than the member number. In many cases, only the name and telephone number are registered on the mobile terminal / mobile phone, etc., so that it is possible to send only the telephone number without knowing the destination address of the other party, and even if you can not remember your home address This is because it can be dealt with.

Further, the shopping system according to the present invention can be represented as the following embodiment. <Embodiment 1> In a shopping system in which a store has a store controller for controlling the entire store, has a dedicated terminal for performing product registration, and performs product registration on the dedicated terminal, a product code input means, customer identification information, It has input means, product destination information input means, address label printing means, has a shopping history database in the store controller, and has a shopping history database containing customer telephone numbers, membership numbers, and customer names corresponding to customer identification information. , The customer address is registered, and the name and address of the destination corresponding to the product destination information are registered, and when the product code, customer identification information, and product destination information are entered on the dedicated terminal , The relevant information is sent to the store controller,
The store controller searches the corresponding shopping history database based on the customer identification information and the product destination information, and when finding the relevant information, transmits the information to the corresponding dedicated terminal. A shopping system characterized by printing an address label based on the address. <Embodiment 2> In a shopping system in which a store has a store controller for controlling the entire store, has a dedicated terminal for performing product registration, and performs product registration on the dedicated terminal, the dedicated terminal includes product code input means, customer identification information It has input means, product destination information input means, and address label printing means, has a shopping history database in the store controller, and stores in the shopping history database a customer telephone number, a member number, and a customer name corresponding to customer identification information. , The customer address is registered, and the name and address of the destination corresponding to the product destination information are registered, and when the product code, customer identification information, and product destination information are entered on the dedicated terminal , The relevant information is sent to the store controller,
The store controller searches the corresponding shopping history database based on the customer identification information and the product destination information, and when a plurality of the corresponding information occurs, transmits the corresponding plurality of information to the corresponding dedicated terminal. A shopping system characterized by selecting corresponding information from a plurality of information and printing an address label.

<Embodiment 3> In a shopping system in which a store has a store controller for controlling the whole store, has a dedicated terminal for performing product registration, and performs product registration with the dedicated terminal, a product code input means, It has customer identification information input means, product destination information input means, and address label printing means, has a shopping history database in the store controller, and has a shopping history database containing customer telephone numbers and member numbers corresponding to customer identification information. , Customer name and customer address are registered, and the destination name and address corresponding to the product destination information are registered, and the product code, customer identification information, and product destination information are entered on the dedicated terminal Then, the corresponding information is transmitted to the store controller, and the store controller uses the information based on the customer identification information and the product destination information. The relevant shopping history database is searched, and if the relevant information is not detected, a response to that effect is transmitted to the corresponding dedicated terminal, and the corresponding dedicated terminal inputs a new registration, and the corresponding input information is A shopping system, wherein the information is transmitted to a store controller, the store controller registers the information in a shopping history database, and the terminal for the business concerned prints an address label.

<Embodiment 4> In a shopping system in which a store has a store controller for controlling the entire store, has a dedicated terminal for performing product registration, and performs product registration on the dedicated terminal, a product code input means, It has customer identification information input means, product destination information input means, address label printing means, store history data in the store controller, and connection means for telephone directory data base, In the evening,
The customer reference number, member number, customer name, and customer address corresponding to the customer identification information are registered, and the destination name and address corresponding to the product destination information are registered. When the code, customer identification information, and product destination information are input, the relevant information is transmitted to the store controller, and the store controller searches the corresponding shopping history database based on the customer identification information and the product destination information, If the corresponding information cannot be detected, the telephone book database is searched using the connection means with the information processing apparatus, and a response to that effect is transmitted to the corresponding dedicated terminal. Then, the corresponding input information is transmitted to the store controller, the store controller registers in the shopping history database, and the corresponding dedicated terminal,
Shopping system characterized by printing address labels.

[0029]

As described above, the shopping system according to the present invention comprises a telephone directory database for storing a plurality of names and telephone numbers corresponding to a plurality of telephone numbers, and data of names and addresses corresponding to telephone numbers of customers. And a POS terminal unit including a printer for printing a destination label of a name and an address, and an input unit for inputting a telephone number of a source and a destination of a product. The name and address corresponding to the telephone number can be searched from the telephone directory database or the shopping history database based on the telephone number of the destination, and the destination label can be printed by the printer, thereby saving the trouble of filling in the address label of the shopper. This saves time, reduces congestion at reception counters, reduces the work of entering new customer data, and It is possible to perform the things history data base Ichisu of updated easily.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a shopping system according to an embodiment of the present invention.

FIG. 2 is an exemplary view showing an example of a format of customer data applied to the embodiment.

FIG. 3 is an exemplary view for explaining a processing procedure by the shopping system of the embodiment.

[Explanation of symbols]

1: POS terminal unit, 2: system management unit, 3: database unit, 101: store controller, 102: shopping history database, 103: communication control unit, 104: communication control unit, 105: PO voice terminal, 106: input device Part 10,
7: printer, 108: communication control unit, 109: telephone company host computer, 110: telephone directory database,
111: Communication control unit, 201: Iwan customer telephone number, 202:
Customer member number, 203: customer name, 204: customer address.

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[Procedure amendment]

[Submission date] February 7, 2000 (2000.2.7)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] Claims

[Correction method] Change

[Correction contents]

[Claims]

[Procedure amendment 2]

[Document name to be amended] Statement

[Correction target item name] 0007

[Correction method] Change

[Correction contents]

[0007]

SUMMARY OF THE INVENTION In order to achieve the above object, the present invention provides a shopping system for printing the name and address of a source and a destination of a product on a destination label. A telephone directory database that stores address data correspondingly, a shopping history database that stores customer name and address data corresponding to telephone numbers, an input unit and a name for inputting the source and destination telephone numbers of products And a POS terminal including a printer for printing a destination label of an address, and searching for a name and address corresponding to a telephone number from a telephone directory database or a shopping history database based on a telephone number of a sender and / or a recipient, and One
If the data is searched for,
Automatically search for response data.
It was the case, the select one printer, the first feature to print destination label.

[Procedure amendment 3]

[Document name to be amended] Statement

[Correction target item name] 0008

[Correction method] Change

[Correction contents]

[0008] Further, the present invention relates to a store controller.
Store the name and address data corresponding to the customer's telephone number.
Shopping history database and store controller
Host computer accessible via communication control device
Name and address data for multiple phone numbers placed in
Phonebook database that stores the corresponding information and send the goods
The input section for inputting the original and destination telephone numbers and the name and
POS terminal including a printer for printing address label of address
A telephone number based on the sender and / or destination telephone number.
Telephone from storybook database or shopping history database
Search for the name and address corresponding to the number, and with the printer,
Printing the destination label is a second feature.

[Procedure amendment 4]

[Document name to be amended] Statement

[Correction target item name] 0009

[Correction method] Change

[Correction contents]

Further, the present invention provides a shopping system having the above features.
System, the sender and / or destination phone number
Name from the shopping history database
When searching for an address, the data was not found
Search the phonebook database based on the phone number.
Registered in the shopping history database, and
Phone number from shopping database based on destination phone number
A third feature is that a name and an address corresponding to the issue are searched and a destination label is printed by a printer .

[Procedure amendment 5]

[Document name to be amended] Statement

[Correction target item name] 0010

[Correction method] Deleted

[Procedure amendment 6]

[Document name to be amended] Statement

[Correction target item name] 0024

[Correction method] Change

[Correction contents]

[0024] Note that the although the embodiment has been described an example of separately provided in the database unit 3 and the system management unit 2, since in recent years been sold in the general data of the telephone directory is in the system management unit 2 The name and address may be searched based on the telephone number, and the functions of the system management unit and the database unit may be included in the POS terminal unit. Further, instead of inputting the telephone number in step 30, the member number issued to the customer may be input manually or from the magnetic information of the card.

[Procedure amendment 7]

[Document name to be amended] Drawing

[Correction target item name] Figure 3

[Correction method] Change

[Correction contents]

FIG. 3

 ────────────────────────────────────────────────── ─── Continued on the front page (72) Inventor Katsuhiro Takahashi 1 Horiyamashita, Hadano-shi, Kanagawa F-term in Hitachi Information Technology Co., Ltd. (reference) 2C061 AP10 AS08 HH03 HJ06 3E042 CC10 CD04 CD10 CE04 EA01 5B049 BB11 CC05 DD01 DD02 EE05 FF02 FF03 FF04 GG01 GG04 GG07 5B075 KK03 KK07 KK13 KK33 KK37 ND03 ND20 ND23 PP02 PP05 PP12 PP30 PQ02 PQ03 PR03 UU09 UU40 9A001 BB03 BB04 DD13 FF03 HH34 JJ58 JJ35 JJ53 JJ53 JJ53 JJ58

Claims (4)

[Claims] 1. A shopping system for printing the name and address of a source and a destination of a product on a destination label, comprising: a telephone directory database for storing a plurality of name and telephone number data corresponding to a plurality of telephone numbers; A POS including a shopping history database for storing name and address data corresponding to the customer's telephone number, an input unit for inputting the telephone number of the sender and destination of the product, and a printer for printing a destination label of the name and address. Shopping, comprising a terminal unit, searching for a name and address corresponding to a telephone number from a telephone directory database or a shopping history database based on the telephone number of the sender and / or destination, and printing a destination label by a printer. system. 2. When a plurality of data are retrieved when a name and an address corresponding to a telephone number are retrieved from a telephone directory database or a shopping history database based on the source and / or destination telephone numbers, the plurality of data are retrieved. 2. The shopping system according to claim 1, wherein one of the data is selected and a destination label is printed. 3. If the corresponding data is not found when searching for a name and address corresponding to a telephone number from the shopping history database based on the telephone number of the sender and / or destination, if the corresponding data is not retrieved, Enter the phone number, name, and address corresponding to the destination and register it in the shopping history database, and search the name and address corresponding to the telephone number from the shopping history database based on the source and / or destination phone number. The shopping system according to claim 1, wherein the destination label is printed by a printer. 4. When a corresponding data is not found when a name and an address corresponding to a telephone number are searched from the shopping history database based on the telephone number of the sender and / or the destination, the corresponding telephone number is used. Search the telephone directory database and register it in the shopping history database. If the data is not found in the telephone directory database, enter the telephone number, name and address corresponding to the sender and / or destination from the input unit. And registering the name and address corresponding to the telephone number from the shopping history database based on the sender and / or destination telephone number, and printing the destination label by a printer. 1. The shopping system according to 1.