JPH06223272A - Commodity sales data processing with telephone function - Google Patents

Abstract

PURPOSE:To surely check the cause of error generation and its processing method by displaying a message concretely indicating the contents of an error generated when a line is not connected at the time of a call on a display part. CONSTITUTION:An error message table for storing message data respectively indicating the contents of various errors to be generated at the time of calls is prepared, the existence of error generation is monitored during the period that telephone number information is inputted from an input part in a speaking mode and the line of a transmitting terminal is connected, and when an error is generated, its sort is judged and its corresponding message data are accessed from the error message table and displayed on an error message display part.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone such as a POS (point-of-sale information management) terminal which is connected to a communication line such as ISDN (Integrated Services Digital Network) and which is equipped with a telephone to enable external communication. The present invention relates to a performance product sales data processing device.

[0002]

2. Description of the Related Art In recent years, a plurality of stores scattered in each area,
A network is constructed by connecting the headquarters for centralized management of each store with an ISDN digital communication line, and data relating to the sale, purchase, disposal, etc. of the products registered at the POS terminals provided in each store is provided to the digital communication line. A system has been put into practical use in which data is collected by the headquarters and managed by the host computer of the headquarters.

In such a system, P
There is a system in which a digital telephone is provided in the OS terminal to enable communication with various places by using the digital communication line.

In a POS terminal equipped with this digital telephone, a telephone key provided on the keyboard is operated to specify a call mode, whereby a telephone call can be made in the same manner as an ordinary digital telephone. .

In this case, if the entered telephone number does not exist, the line is not connected and the ISDN gives a predetermined message by voice ("The telephone number you have called is not used. Please check again and try again. ", Etc.), so that the operator of the POS terminal can confirm the reason why the line is not connected by checking this voice message.

However, I provided in the POS terminal
If the connector that connects the SDN interface and the ISDN subscriber line is disconnected, or if the line in the store is not open and the line is not connected, an error sound is only generated and the operator Didn't know why the line was not connected.

[0007]

As described above, in a POS terminal equipped with a digital telephone, there are only a limited number of errors in which a message is sent by voice, and if the line is not connected, the cause cannot be known to the operator. There were many cases. Also, even if the message is played by voice, the message will be inaudible when the handset goes on hook.

Therefore, according to the present invention, when the line is not connected due to an error at the time of calling, a message specifically showing the content of the error can be displayed and output.
An object of the present invention is to provide a product sales data processing device with a telephone function, which can surely inform the operator of the reason why the line is not connected.

[0009]

According to the present invention, an input unit for inputting various data such as product information and telephone number information, a storage unit for registering product sales data, an interface unit connected to a communication network, and a telephone set. In the registration mode, when the product information is input through the input unit, the product sales data based on the input product information is registered in the storage unit, and in the call mode, the telephone number information is input through the input unit. In the product sales data processing device with a telephone function that enables a call using the telephone when the line with the other terminal is connected, various errors that may occur when calling The error message table that stores the message data indicating the contents and the telephone number information is input from the input section in the call mode until the line with the other terminal is connected. During, if an error occurs to monitor the occurrence or non-occurrence of the error and error monitoring means for determining the type,
When the monitoring means detects the occurrence of an error, it comprises a message calling means for calling message data corresponding to the kind of the error from the error message table, and an error message display section for displaying the message data called by this means. It is a thing.

[0010]

According to the present invention having such a structure, when telephone number information is input from the input section in the call mode, a call is made through the interface section. Then, when the line with the partner terminal is connected, it becomes possible to talk using the telephone.

In addition, in the call mode, the presence or absence of an error is monitored by the error monitoring means until the telephone number information is input from the input unit and the line with the partner terminal is connected.

As is well known, if the input telephone number is not used or the telephone of the other party is not turned on, the line cannot be connected and an error occurs, and the corresponding error code is output from the communication network. Will be returned. Also, if the connector that connects the communication interface unit to the subscriber line of the communication network is disconnected, or if the line is not connected due to a lack of space in the store, the corresponding Error code is generated.

Therefore, in the present invention, when an error occurs, the type of error is determined from the error code. Then, message data indicating the content of the error is called from the error message table and displayed on the error message display section. Therefore, if the line is not connected due to an error at the time of calling, a message data indicating the content of the error is displayed. By checking the displayed content, you can know the cause of the error and the coping method. be able to.

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. In this embodiment, the case where the present invention is applied to the POS terminal 1 of the POS system shown in FIG. 1 will be described.

The POS system shown in FIG. 1 comprises a plurality of POS terminals 1 installed at respective checkout points of a store,
A file controller 2 installed in a store office or the like is connected through a communication line 3 such as a LAN (local area network). In addition, DSUs (in-home data line termination devices) 4, 5 and 6 are installed in the store, the headquarters that manages the store, the business partner, the police, etc.
ISDN 7 and each subscriber line connect between 4, 5 and 6 to form a network.

Then, each POS terminal 1 is connected to the DSU 4 at the store, the computer 8 and the digital telephone 9 are connected to the DSU 5 at the head office, and the DS 8 is connected to the commercial customer, the police, etc.
The digital telephone 10 is connected to U6.

FIG. 2 is a perspective view showing the external appearance of the POS terminal 1. The POS terminal 1 includes a keyboard 11 and a display 1.
2, a printer 13, a hand scanner 14, a drawer 15, and a digital telephone 16 are provided.

As shown in FIG. 3, the keyboard 11 has a numeral key K1, a clear key K2, a subtotal key K3, a deposit / cash total key K4, an amount key K5, a multiplication key K6, and a department key K.
7, a registration key K8 and other various keys used for product registration, as well as a telephone key K9 for selecting a call mode.

The display 12 is provided with a display screen 12a for the operator on the front surface and a display screen 12b for the customer on the back surface, so that the registered product information, the total information and the like can be displayed.

The printer 13 prints data on the receipt paper and the journal paper. The printed receipt paper is issued from the receipt issuing port 13a, and the journal paper is wound inside. In addition, a recording paper monitoring window 1 for checking the presence of receipt paper and journal paper
3 b is formed on the upper surface of the housing of the POS terminal 1.

The hand scanner 14 optically reads a bar code (single product code) attached to each product. The drawer 15 is a drawer opening device 15 not shown.
It is designed to be automatically opened to the front by driving a and accommodate cash and the like.

The digital telephone 16 is an ISDN 7
It is used for telephone calls with the headquarters, business partners, police, etc.

FIG. 4 is a block diagram showing the control circuit of the POS terminal 1. The POS terminal 1 has a C as a main control section.
It has a PU (Central Processing Unit) 21.

A ROM (read-only memory) in which program data processed by the CPU 21 is stored in advance.
Memory) 22, a RAM (random access memory) 23 whose power is backed up by a battery 23a provided with a storage unit for registering product sales data, a clock circuit 24 for counting the current date and time, the drawer opening device 1
I / O port 25 for outputting a drive signal to 5a, the LA
A LAN interface 26 for controlling data communication performed through N3, the DSU 4 and the digital telephone 16 are connected, an ISDN interface 27 as a communication interface unit for controlling data communication and a call performed through the ISDN 7, and printing by the printer 13. A printer controller 28 that controls the operation, a display controller 29 that outputs display data to the display unit 12 to control the screen display, a keyboard interface 30 that receives a key signal from the keyboard 11, a bar code from the hand scanner 14. It has a scanner interface 31 for capturing signals.

The CPU 21, ROM 22 and RAM 2
3, clock circuit 24, I / O port 25, controllers 28, 29, and interfaces 26, 27, 30, 3
1 and 1 are electrically connected to each other by a bus line 32.

In the RAM 23, as shown in FIG. 5, an error message table 50 for storing message data respectively indicating the contents of various errors that may occur at the time of calling corresponding to the corresponding error code is formed. There is.

Here, the error code is ISDN7 when the line is not connected due to some abnormality when a telephone number is input and a call is made in the POS terminal 1.
Alternatively, a code generated from the ISDN interface 27, for example, if the input telephone number is not used or the other party's telephone is not powered on, a corresponding error code is generated from the ISDN 7. To be done. Also, ISDN interface 27 and ISDN
If the connector for connecting to the subscriber line No. 7 is missing, or if there is no available line in the store, ISDN
A corresponding error code is generated from the interface 27.

Incidentally, in this embodiment, the error code when the input telephone number is not used is ERR.
The message is "001, and the message number indicating the error is" The telephone number you have called is currently unavailable. Please press the C key, check the telephone number, and then try again. " Register in table 50.

When the line in the store is not full, the error code is ERR002, and the message data indicating the error is "The line in the store is crowded. After pressing the C key, Please try again later. ”Is registered in the message table 50.

Further, the ISDN interface 27 and I
If the connector connecting to the subscriber line of SDN7 is disconnected, the error code is ERR003, and the message data indicating the error content is "ISDN connector is disconnected. After pressing the C key, connect the connector. Please operate again from "." Message table 50
Register with.

Therefore, the POS terminal 1 has the CPU 2
As programs to be executed by 1, the registration task, the call task, and the call incoming task are preset in the ROM 22.

In the registration task, when information about a sale item (single item code, unit price of sale item, number of items sold, etc.) is input from the input unit of the keyboard 11 or the hand scanner 14, the input is performed as a general POS terminal. The product sales data is acquired based on the information and is registered in the RAM 23.

In addition, especially the telephone key K9 of the keyboard 11
Is input by the key, the processing shown in FIG. 6 is executed. That is, it is determined at ST1 whether or not the call state flag F is set to "1". When it is confirmed that the flag F is reset and the call is not in progress, the call mode is entered.

In this state, an off-hook of the handset is detected in ST2, and then the numeric key K1 is entered in ST3.
When it detects that the telephone number has been entered by
A call is made via the SDN interface 27.

At this time, in ST4, the presence or absence of an error code is monitored, and when the error code occurs, the type of error is discriminated from the code (error monitoring means).

When the error code is detected, the error message table 50 is searched to call the message data corresponding to the error code (message calling means), and the message data is displayed on the operator display screen 12a of the display unit 12. It is configured to display and return to the idle state.

Here, the operator display screen 12a of the display unit 12 functions as an error message display section.

On the other hand, if no error code is detected in ST4 and the line with the destination terminal is connected by calling in ST5, a calling notification is sent to the call task and the system returns to the idle state. Has been done.

The call task is ST7, as shown in FIG.
When the call notification from the registered task is received, the call state flag F is set to "1", and then the line connection state is monitored at ST8. When the line disconnection is confirmed, the call state flag F is reset to "0" to return to the idle state.

The incoming task is, as shown in FIG.
The data received by the ISDN interface 27 is constantly monitored, and if the received data is the incoming call data from the destination terminal in ST12, an incoming call notification is sent to the call task to return to the idle state. Is configured.

The call task is ST6, as shown in FIG.
When the incoming call notification from the incoming call task is received, the digital telephone 16 makes a ringing tone and waits for the handset of the digital telephone 16 to go off-hook. Then, if the off-hook is detected in ST10, after setting the call state flag F to "1",
At ST11, the connection state of the line is monitored. When the line disconnection is confirmed, the call state flag F is reset to "0" to return to the idle state.

When the line disconnection is detected in ST9 during the off-hook standby, the line is disconnected from the other party's terminal so that the idle state is restored.

The POS terminal 1 of the present embodiment having the above-described structure executes the product registration work by the registration task during the opening of the store, and the information about the sold product is input from the input unit of the keyboard 11 or the scanner 14. The product sales data is acquired based on the input information and registered in the RAM 23.

[0044] The POS terminal 1 during execution of this product registration work
When the operator wants to make a telephone contact with the head office, the operator selects the call mode by keying in the telephone key K9. Next, after removing the handset of the digital telephone 16 to go off-hook, the telephone number of the digital telephone 9 installed at the head office is keyed in. Then, a call is made via the ISDN interface 27.

When the digital telephone 9 is called by the action of the ISDN 7 and the handset is off-hook, the digital telephone 16 of the POS terminal 1 concerned.
A line is connected to the digital telephone 9 of the headquarters to enable a call.

On the other hand, for example, if the connector connecting the ISDN interface 27 and the subscriber line of the ISDN 7 is disconnected, or if there is no free line in the store, the line is not connected and the ISDN interface 27
The corresponding error code is generated from each.

As a result, in the former case (error code E
In RR003), the message data “ISDN connector is missing from the error message table 50.
After pressing the C key, connect the connector and try again. Is called and displayed on the operator screen 12a of the display unit 12, so that the operator can know the cause of the error that the line is not connected and the coping method to avoid the error from the displayed contents. .

On the other hand, in the latter case (error code ERR0
02), the message data “The line in the store is crowded. Please press the C key and try again later” is called from the error message table 50, and the operator of the display unit 12 Since the information is displayed on the display screen 12a, the operator can know the cause of the error that the line is not connected and the coping method to avoid the error from the displayed contents.

If the entered telephone number is not used and the line cannot be connected, ISDN is used.
Since the voice is played together with the error code ERR001 from 7, the operator can confirm that the input telephone number is not used by listening to the voice.
Also, at this time, the message data corresponding to the error code ERR001 "The telephone number you called is currently unavailable. After pressing the C key, check the telephone number and try again." Is the message table 50
Called from the operator display screen 12 of the display unit 12
It is displayed in a.

Therefore, even if the operator puts the handset on the hook because the line is not connected and the voice message from the ISDN 7 is missed, the cause of the error is indicated by the content displayed on the operator display screen 12a. You will be able to check.

As described above, according to the present embodiment, when the telephone number of the other party is input to make a call and an error occurs until the line with the other party is connected, the line connection becomes impossible. Message data indicating the cause of the error and the coping method is displayed on the operator display screen 12a of the display unit 12.
Is displayed, the operator who is about to make a phone call can confirm the displayed content and can know the cause of the detailed error with certainty, and can promptly take action.

In the above embodiment, an error message is displayed on the operator display screen 12 of the display 12 of the POS terminal 1.
Although it is displayed on the display a, a display dedicated to displaying a message may be provided separately from the display 12 for display.

Further, although ISDN7 is used as a digital communication line in the above-mentioned embodiment, the present invention can be applied to a system which enables data communication and a telephone call by using a digital communication line other than this.

[0054]

As described in detail above, according to the present invention, an error message table for storing message data indicating the contents of various errors that may occur at the time of calling is provided, and telephone number information is input from the input unit in the call mode. Is input and the line with the other terminal is connected, the presence or absence of an error is monitored, and when the error occurs, the type is determined,
Since the corresponding message data is called from the error message table and displayed on the error message display section, it is possible to display and output a message that specifically indicates the error content when the line is not connected at the time of calling, It is possible to provide a product sales data processing device with a telephone function that can surely inform the operator of the reason why the line is not connected.

[Brief description of drawings]

FIG. 1 is an overall system diagram of an embodiment of the present invention.

FIG. 2 is a perspective view showing the appearance of a POS terminal according to the embodiment.

FIG. 3 is a detailed view of the keyboard of the POS terminal in the embodiment.

FIG. 4 is a block diagram showing a control circuit of the POS terminal in the embodiment.

FIG. 5 is a diagram showing a message table provided in the RAM of the POS terminal in the embodiment.

FIG. 6 is a flowchart showing a main part of a registration task incorporated in the POS terminal in the embodiment.

FIG. 7 is a flowchart showing a main part of a call task incorporated in the POS terminal in the embodiment.

FIG. 8 is a flowchart showing a main part of an incoming task incorporated in the POS terminal in the embodiment.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... POS terminal, 7 ... ISDN (communication network), 11 ... Keyboard (input part), K1 ... Telephone key, 12 ... Display (error message display part), 14 ... Hand scanner (input part) 16 ... Digital telephone, 21 ... CPU, 23 ... RAM, 27 ... ISDN interface (communication interface section), 50 ... Error message table.

Claims (1)

[Claims] 1. An input unit for inputting various data such as product information and telephone number information, a storage unit for registering product sales data, an interface unit connected to a communication network, and a telephone, and the input in the registration mode. When the product information is input through the unit, the product sales data based on the input product information is registered in the storage unit, and in the call mode, when the telephone number information is input through the input unit, the interface unit is displayed. In the product sales data processing device with telephone function, which makes a call using the telephone when the line is connected to the other terminal, the contents of various errors that may occur at the time of the call The error message table storing the message data shown in the table and the telephone number information is input from the input unit in the call mode until the line with the partner terminal is connected. In the meantime, the error monitoring means for monitoring the presence or absence of an error and discriminating the type when the error occurs, and when the presence of the error is detected by this monitoring means, the message data corresponding to the error type is displayed from the error message table. A telephone function-equipped merchandise sales data processing device comprising: a message calling means for calling and an error message display section for displaying the message data called by this means.