JPH0563827A - Telephone reception system - Google Patents

Abstract

PURPOSE:To attain proper reply to each of transfer sources by displaying information of the transfer source as soon as an incoming call comes. CONSTITUTION:A high function terminal equipment 10 is used for a reception telephone set. Information of the user of each telephone set is registered to a storage device 13 of the high function terminal equipment 10 in advance as a database. When the user of an analog telephone set 5 leaves its seat, the user sets absence transfer to a central controller 6 by depressing an absence transfer button. When a call comes to the analog telephone set 5 and the call is transferred to the high function terminal equipment 10, the central controller 6 sends the extension number of the analog telephone set 5 being a transfer source as control information. The high function terminal equipment 10 retrieves the storage device 13 by using an extension number of the control information as a keyword and the information of the user of the analog telephone set 5 is displayed on the display device 14.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone reception system installed in a housing complex or a tenant building.

[0002]

2. Description of the Related Art A conventional telephone reception system transfers all incoming calls to ordinary telephones to a specific reception telephone. As an example of a telephone reception system, there is a night-time transfer system.For example, an incoming call to a dial-in number installed in each tenant at night is transferred to a guard room, which is a specific transfer destination. It was unknown whether it was an incoming call transferred from the tenant.

[0003]

In this conventional telephone reception system, since the telephone is simply transferred to the reception telephone,
There has been a problem that the answering person of the reception telephone cannot properly answer the telephone because he / she does not know who the incoming call is.

An object of the present invention is to provide a reception telephone system for displaying transfer source information to a receptionist telephone responder.

[0005]

A telephone reception system according to the present invention comprises a data line terminating unit having a function of digitally multiplexing a voice signal and terminal control information of a switching system for communication, a storage device as a personal computer, and a display device. , A data terminal unit having a keyboard input device, a memory connected to both memory buses of the CPU of the data line terminal unit and the CPU of the data terminal unit, and writable and readable by both CPUs. In the telephone reception system comprising a high-performance terminal capable of reading control information from the data terminal unit, an analog telephone having a call forwarding button, and a switch housing the high-performance terminal and the analog telephone, the analog telephone When the call is transferred from the high-performance terminal to the high-performance terminal, The extension number of the transfer source analog telephone is sent as control information, and the high-performance terminal searches the storage device using this extension number as a keyword and displays the user information of the transfer source analog telephone on the display device at the same time as the incoming call. To do.

[0006]

The present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the present invention, in which a DCE (Data) having a function of digitally multiplexing a voice signal and terminal control information of an exchange 20 for communication.
Circuit-terminating Equip
ment) unit 15, storage device 13 as a personal computer, display device 14, keyboard input device 12
DTE (Data Terminal Eq) having
a memory 16 connected to the memory buses of both the CPU (not shown) of the DCE 15 and the CPU (not shown) of the DTE 11 and capable of writing and reading by both CPUs. High-performance terminal 1 capable of reading terminal control information from the DTE 11 unit via the
0, and an analog telephone 5 having a call forwarding button,
An exchange 2 that houses a high-performance terminal 10 and an analog telephone 5.
It consists of 0 and.

First, the creation of a database of the high function terminal 10 used as a reception telephone will be described. As data items, in addition to the extension number of the receiving analog telephone 5, information necessary for receiving the user, work content, etc. is input. This data item information is input from the keyboard 12 and stored in the storage device 13. Information items of other analog telephones (not shown) to be received also enter data items in the same manner.

Next, the operation and processing when the user of the analog telephone 5 is absent will be described. The user of the analog telephone 5 presses the absence transfer button of the analog telephone 5 when making the absence. When the analog telephone 5 detects that the absence transfer button is pressed, the analog telephone 5 notifies the central controller 6 via the analog line circuit 2. Based on this notification, the central control unit 6 processes the analog telephone set 5 so that all incoming calls thereafter are transferred to the high function terminal 10.

Then, from the analog telephone 5 to the high-performance terminal 1
The processing when transferred to 0 will be described. Central controller 6
When transferring an incoming call received from the analog telephone 5 to the high-performance terminal 10, via the digital line circuit 4,
Along with the extension number of the analog telephone 5, the information indicating the transfer and the information regarding the incoming call processing are transmitted. The high-performance terminal 10
When the DCE unit 15 receives the transfer information and the incoming call processing information, it rings the incoming call ringer to notify the incoming call, and the memory 1
This transfer information is written in 6. Since the DTE unit 11 periodically reads the memory 16, the extension number is identified from this transfer information, and the storage device 1 uses this extension number as a keyword.
3 is searched, and the information (dial-in number, workplace name, etc.) of the user of the analog telephone 5 is displayed on the display device 14. The respondent of the high function terminal 10 which is the reception phone can respond while looking at the transfer source (analog telephone 5) information displayed on the display device.

[0011]

As described above, according to the present invention, since it is possible to respond to an incoming call while looking at the transfer source information displayed on the high-performance terminal used as the reception telephone, it is possible to deal with each transfer source appropriately and in detail. There is an effect.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

[Explanation of symbols]

 1 switch 2 analog line circuit 3 trunk circuit 4 digital line circuit 5 analog telephone 6 central control unit 7 public network 10 high-performance terminal 11 data terminal unit (DTE unit) 12 keyboard 13 memory device 14 display device 15 data line terminal unit (DCE) Part) 16 memory 20 exchange

Claims (1)

[Claims] 1. A data terminal unit having a function of digitally multiplexing a voice signal and terminal control information of an exchange to enable communication, a data terminal unit having a storage device as a personal computer, a display device, and a keyboard input device, and the data. It has a memory which is connected to both memory buses of the CPU of the line terminating unit and the CPU of the data terminal unit and can be written and read by both CPUs, and the control information can be read from the data terminal unit via this memory. In a telephone reception system including a high-performance terminal capable of performing communication, an analog telephone having a call forwarding button, and a switch housing the high-performance terminal and the analog telephone, a call is transferred from the analog telephone to the high-performance terminal. Sometimes
The exchange sends the extension number of the transfer source analog telephone as control information to the high function terminal, and the high function terminal searches the storage device by using this extension number as a keyword,
A telephone reception system, wherein the user information of the transfer source analog telephone is displayed on the display device at the same time as an incoming call.