JPH05165870A - Automatic transaction system - Google Patents

Abstract

PURPOSE:To make it possible to shorten the stand-by time by a customer by notifying printing data necessary for the printing of a use detail slip to a general purpose terminal and automatically requesting the printing in an automatic transaction system in which a fault occurs at the time of printing the use detail slip. CONSTITUTION:When a control part 30a receives a telegraphic message of the conclusion of a transaction from a host device, it performs the issue control of a use detail slip. When a printing fault is detected by a fault detection part 28 during this operation, a substitute printing request part 29 is started and the request of the substitute printing including printing data of the use detail slip is transmitted to a general purpose terminal 5a. When a substitute printing control part 27 of the general purpose terminal 5a recognizes the instruction of the substitute printing the printing data set in the request of the substitute printing is printed in the use detail slip, Therefore, an inquiry work to a customer for recognizing the content of a fault occurred in the automatic transaction device 6a and the operation, etc., of the general purpose terminal for the inquiry to the host device are not required to be enforced. Thus, by reducing the works and operations, the stand-by time of a customer can be reduced.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction system in which a general-purpose terminal can print on behalf of a usage statement issued by an automatic transaction device.

[0002]

2. Description of the Related Art In a financial institution, a general-purpose terminal operated by an employee in order to execute a transaction process requested by a customer, an automatic transaction device for a customer to perform a desired transaction process, A communication control device for controlling communication with a host device implemented by a general-purpose terminal or an automatic transaction device is installed. The general-purpose terminal and the automated teller machine are connected by a communication line such as a LAN installed in a branch office, and mutual communication can be realized by the control of the communication control device.

When there is an automatic transaction device installed in a public facility or the like outside the business office, it is connected to a communication control device via a public network or the like, and is connected to a host device and a general-purpose terminal installed in the business office. Communication can be realized. Here, a system including a general-purpose terminal, an automatic transaction device, and a communication control device will be referred to as an automatic transaction system.

FIG. 2 shows a conceptual diagram of a general automatic transaction system. As shown in the figure,
A general-purpose terminal 5 and automatic transaction devices 6, 7, 8 are connected to a communication control device 3 connected via a communication network 1 and a modem (M) 2 via a communication line 4 installed in a sales office. ing. The communication network 1 is a communication path including a public line, a dedicated line, and the like. The modem 2 matches the signal forms of the communication network 1 and the communication control device 3. The communication control device 3 sends and receives a message to and from the host device, and the communication line 4
Communication control.

The communication line 4 is composed of a LAN or the like for realizing communication inside the sales office. The general-purpose terminal 5 is operated when a bank clerk carries out a transaction process in response to a request from a customer. The automatic transaction devices 6 to 8 realize desired processing by the operation of the customer himself. The communication control device 3 includes modems (M) 9 and 10 and a communication network 1.
The automatic transaction device 11 installed outside the business store (outside the store) is connected via a.

FIG. 3 shows a concrete configuration diagram of the general-purpose terminal 5. As shown in the figure, the control unit 20 of the general-purpose terminal 5 includes a connection interface unit 21, a power supply unit 22, and an external storage unit 2.
3, display unit (CRT unit) 24, keyboard unit (KB unit)
25 and a printer unit 26 are provided.

[0007] The control unit 20 performs an information input request for controlling each unit constituting the general-purpose terminal 5 and a transaction process, and generates and analyzes a communication telegram to communicate with the host device. The connection interface unit 21 controls signal matching between the control unit 20 and the communication line 4. The power supply unit 22 supplies electric power to each unit constituting the general-purpose terminal 5.

The external storage unit 23 is composed of a hard disk device, a floppy disk device or the like for storing programs, data, etc. referred to by the control unit 20.
The display unit 24 displays transaction information and the like input to the general-purpose terminal 5. The keyboard unit 25 is provided with keys for inputting characters and numerical values, and is further provided with a card reader unit 25a for reading a magnetic card or the like for setting the general-purpose terminal 5 in an operable state. There is.
The printer unit 26 prints a transaction slip and a passbook.

FIG. 4 shows a concrete block diagram of the automatic transaction device 6. As shown in the figure, the control unit 30 of the automatic transaction device 6
The connection interface unit 31, the battery backup memory 32, the power supply unit 33, the customer operation unit 34, the card receipt mechanism unit 35, the passbook mechanism unit 36, the banknote deposit / withdrawal mechanism unit 37, the coin deposit / withdrawal mechanism unit 38, and the external storage unit. 39, an internal operation section 40, and a clock mechanism 41 are provided.

The control unit 30 controls each unit constituting the automatic transaction device 6. The connection interface unit 31 controls signal matching between the control unit 30 and the communication line 4. Battery backup memory 32
Is composed of a RAM or the like that retains the stored contents even when the power supplied from the power supply unit 33 described later is cut off. The power supply unit 33 supplies electric power to each unit constituting the automatic transaction device 6.

The customer operation unit 34 is composed of a keyboard, a display device, etc. which the customer operates to input various transaction information when carrying out transaction processing. The card receipt mechanism unit 35 is for reading a magnetic card used in transaction processing, printing the read result, and the like. The passbook mechanism unit 36 prints on a passbook used in transaction processing. The banknote pay-in / pay-out mechanism section 37 counts and verifies the banknotes to be deposited / withdrawn. The coin depositing / dispensing mechanism unit 38 counts coins deposited / dispensed and performs authenticity discrimination.

The external storage unit 39 is composed of a hard disk device, a floppy disk device, etc. for storing the programs and data referred to by the control unit 30.
The internal operation unit 40 is composed of a keyboard or the like operated by an attendant when performing maintenance or the like of the automatic transaction device 6. The clock mechanism 41 measures the date and time in order to manage the operating hours of the automatic transaction device 6.
The above configuration is the same for the automatic transaction devices 7, 8, and 11.

Now, returning to FIG. 2, the automatic transaction device 6 will be described.
However, for example, when carrying out a deposit transaction, when the judgment regarding the passbook or the deposit amount is completed, the control unit 30 generates a telegram to be transmitted to the host device, and the connection interface unit 31.
Also, a transmission request is sent to the communication control device 3 via the communication line 4. The communication control device 3 accesses the host device via the modem 2 and the communication network 1 and waits for a response from the host device.

When the communication control device 3 receives the response from the host device, the communication control device 3 notifies the automatic transaction device 6 of the received message via the communication line 4. The control unit of the automatic transaction device 6 analyzes the electronic message, and when the transaction is instructed, drives the card receipt mechanism unit 35 to print a usage statement, which is a certificate that the deposit transaction has been established. And release to customers,
End transaction processing.

[0015]

[Problems to be Solved by the Invention] Now, the automatic transaction device 6
In the case where a failure occurs in the process of issuing the usage statement, for example, when the regular printing cannot be performed due to the conveyance failure of the usage statement, the automatic transaction device 6 stops the operation and handles the staff. Waiting for you. When such a failure occurs, the bank clerk hears the situation from the customer who is operating the automatic transaction device 6, operates the general-purpose terminal 5, and the latest transaction that the automatic transaction device 6 has performed to the host device. Inquire about transaction processing. Then, based on this inquiry result, the general-purpose terminal 5
The printer unit 26 is driven to print the usage statement, or the usage statement is created by handwriting and handed to the customer.

[0016] Therefore, conventionally, it has been necessary to respond to the customer in order to hear the circumstances and to print the usage statement by hand, so that the waiting time of the customer is prolonged and the staff is troublesome. There was a problem that work had to be carried out.

The present invention has been made by paying attention to the above points, and it is possible to shorten the waiting time of the customer and to easily issue the usage statement without the staff having to carry out any troublesome work. The purpose is to provide an automatic transaction system that can do.

[0018]

An automatic transaction system according to the present invention includes a fault detection unit for detecting a printing fault of a usage statement, which is executed to complete a transaction after communication with a host device is completed, and An automatic transaction device provided with a proxy printing request unit for requesting proxy printing of the usage statement when a printing failure occurs, and a general-purpose terminal for performing proxy printing of the usage statement in response to the proxy printing request. And are provided.

[0019]

In this system, the failure detection section provided in the automatic transaction apparatus detects a printing failure of the usage statement.
When a printing failure is detected, the proxy printing request unit requests the general-purpose terminal to print the usage statement on behalf of the general-purpose terminal. The general-purpose terminal that received the request prints the usage statement on behalf of the user based on the print data required to print the usage statement set in the request.

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 shows a conceptual diagram of an automatic transaction system of the present invention. The present invention is realized in the automatic transaction system described above with reference to FIG. In FIG. 1, the communication control device 3
The general-purpose terminal 5a and the automatic transaction device 6a connected to each other via the communication line 4 are shown in FIG. The general-purpose terminal 5a corresponds to the general-purpose terminal 5 in FIG. 2, and the automatic transaction device 6a corresponds to that in FIG.
It corresponds to the automatic transaction device 6 in. This general-purpose terminal 5a
The control unit 20a is provided with a proxy printing control unit 27. Further, the control unit 30a of the automatic transaction device 6a is provided with a failure detection unit 28 and a proxy printing request unit 29.

When the proxy printing control unit 27 of the general-purpose terminal 5a receives the proxy printing request received from the automatic transaction device 6a, the proxy printing control unit 27 drives the printer unit 26 based on the print data set in the request to use the details. The printing of the votes is carried out. The failure detection unit 28 of the automatic transaction device 6a detects a failure related to the printing of the usage statement slip that occurs in the card receipt mechanism unit 25. The proxy printing request unit 29,
When the failure detection unit 28 detects a failure, the proxy printing request including the print data of the usage statement that was to be printed is transmitted to the general-purpose terminal 5a.

The operation of the automatic transaction system having the above configuration will be described with reference to FIGS. 5 and 6. First, the operation of the automatic transaction device 6a will be described. FIG. 5 is a first flowchart of the present invention. Customer is customer operation unit 3
When the input operation relating to the transfer transaction is completed by using step 4 (step S1), the control unit 30a generates a message relating to the transfer transaction and transmits it to the host device (step S1).
2).

When the control section 30a receives a transaction completion message (establishment data) from the host device, it drives the card receipt mechanism section 35 to control the issuance of the usage statement (step S3). During the operation of the card receipt mechanism section 35, the failure detection section 28 detects a failure, and when a failure occurs (step S4), the failure detection section 28 activates the proxy printing request section 29. The proxy printing request unit 29 sends a proxy printing request including print data of the usage statement to the general-purpose terminal 5a (step S5), and ends the transaction processing.

Next, the operation of the general-purpose terminal 5a after the processing described in FIG. 5 is completed will be described. FIG. 6 is a second flowchart of the present invention. The control unit 20a of the general-purpose terminal 5a receives the proxy printing request (step S
11), the proxy printing control unit 27 displays in the message field on the display unit 24 that the request for proxy printing of the usage statement has been received (step S12). further,
The proxy printing control unit 27 drives the display unit 24 to display the failure status and the like of the automatic transaction device 6a set in the proxy printing request (step S13).

Thereafter, when the proxy printing control unit 27 recognizes a proxy printing instruction for the usage statement (for example, pressing a predetermined key on the keyboard unit 25) (step S14),
It is confirmed that the usage statement has been set in the printer unit 26 (step S15), the print data set in the proxy printing request is printed on the usage statement (step S16), and the process ends. The printed statement slip is handed to the waiting customer, and the transaction in which the trouble has occurred in the automatic transaction device 6a is completed first.

[0026]

As described above, the automatic transaction device having a failure in printing the usage statement notifies the general-purpose terminal of the print data necessary for printing the usage statement and prints the usage statement. Since it is automatically requested, it is not necessary to carry out an inquiry work to the customer for grasping the details of the failure occurred in the automatic transaction device, and further, to operate a general-purpose terminal for making an inquiry to the host device. Therefore, by reducing the work and the operation, it is possible to shorten the waiting time of the customer, and it is also possible to significantly reduce the labor of the clerk.

[Brief description of drawings]

FIG. 1 is a conceptual diagram of an automatic transaction system of the present invention.

FIG. 2 is a conceptual diagram of a general automatic transaction system.

FIG. 3 is a specific configuration diagram of a general-purpose terminal.

FIG. 4 is a specific configuration diagram of an automatic transaction device.

FIG. 5 is a first flowchart of the present invention.

FIG. 6 is a second flowchart of the present invention.

[Explanation of symbols]

 27 Proxy printing control unit 28 Failure detection unit 29 Proxy printing request unit

Claims (1)

[Claims] 1. A failure detection unit for detecting a printing failure of a usage statement executed to complete a transaction after the communication with the host device is completed, and when the printing failure occurs, the usage statement of the usage statement An automatic transaction device comprising an automatic transaction device provided with a proxy printing request unit for requesting proxy printing, and a general-purpose terminal for performing proxy printing of the usage statement in response to the request for proxy printing. system.