JPH04283862A - Operation information output system of automatic transaction device - Google Patents

Abstract

PURPOSE:To reduce the labor of an operator in an office. CONSTITUTION:Automatic transaction devices 11-14 automatically perform various transactions by making a communication with a host computer 3 according to customers' operation. Information on the transactions is held in the automatic transaction devices 11-14. This information can be read out by a general terminal device 2 which is connected to the automatic transaction device 11-14 through a communication line and usually used by the operator or a centralized monitor device 6. Therefore, information which is necessary for customer service can be outputted speedily by the device that the operator grows familiar with.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device operational information output method that allows easy reference to operational information specific to an automatic transaction device.

0002

2. Description of the Related Art Banks and the like are equipped with automatic transaction machines for automatically conducting financial transactions. Such automatic transaction devices allow transactions such as cash deposits and withdrawals, balance inquiries, transfers, and bookkeeping using cash cards and passbooks. As a result of this transaction, transaction-related and other operational-related information is stored in the automatic transaction device. Here, transaction-related information is information that is saved for each transaction, such as deposits and withdrawals, and bookkeeping. Operation-related information is information in a broad sense that includes information other than regular transaction information. Examples of such information include, for example, the amount of customer's cash taken into the automatic transaction device due to a timeout after the customer forgets to take cash.

[0003] In the past, when it was desired to refer to such transaction-related and other operational-related information, an operator directly operated an automatic transaction device to read it out. That is, the transaction serial number, account number, etc. are input using the customer operation screen or keys on the internal operation section of the automated teller machine, and the search result data is displayed on the screen or printed on a receipt or the like.

0004

[Problems to be Solved by the Invention] However, the above-mentioned conventional technology has the following problems. That is, if a customer wishes to check or investigate the transaction status by referring to customer transaction information stored in the automatic transaction device, it is not possible to do so while the automatic transaction device is in operation. In other words,
This could only be done after the automatic transaction device had ceased operation or had been discontinued. Therefore, it is a burden on the operator, and it is difficult to respond quickly, causing problems in terms of customer service. In particular, automatic transaction machines located far away, such as automatic transaction machines outside stores, place a heavy burden on the operator.

[0005] The present invention has been made with attention to the above points, and eliminates the burden on the operator of having to search for information such as transaction relationships on the automatic transaction device by directly operating the automatic transaction device. In addition, it is an object of the present invention to provide a system that allows an operator to search for information on fully automatic transaction machines under the control of a branch using one branch general-purpose terminal device or central monitoring device.

[0006]

[Means for Solving the Problems] The automatic transaction device operational information output method of the present invention communicates with a host computer through operations by a customer, automatically performs various transactions, and retains information associated with the transactions. An automatic transaction device and a device connected to the automatic transaction device via a communication line and used by an operator at all times, the device reading information held in the automatic transaction device. It is.

[0007]

[Operation] In the operational information output method of an automatic transaction device of the present invention, the automatic transaction device communicates with a host computer in response to customer operations and automatically performs various transactions. Information associated with the transaction is held within the automated transaction device. This information can be read by a device that is connected to the automated transaction device via a communication line and is constantly used by the operator. Therefore, information necessary for customer service can be quickly output using equipment that the operator is accustomed to using.

[0008]

Embodiments Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram of an embodiment of a system to which the method of the present invention is applied. The illustrated system includes a communication control device 1, a general-purpose terminal device 2, and an automatic transaction device 11 to
14, a central monitoring system, etc. Communication control device 1
The automatic transaction devices 11 to 14 and the host computer 3
control communication between That is, the communication control device 1 is connected to the host computer 3 via a modem 31 and a communication line. Moreover, the automatic transaction devices 11 to 14 are each connected to the communication control device 1.

The general-purpose terminal device 2 is operated by an operator at a branch for financial transactions and the like, and is connected to a communication line 35 of the communication control device 1. Automatic transaction device 11
Items 1 to 14 are operated by the customer himself/herself for financial transactions and the like. The automatic transaction devices 11 to 13 are connected to a communication line 35 of the communication control device 1. In addition, automatic transaction device 1
4 is installed outside the store and is connected to the communication control device 1 via a modem 32, a communication line 33, and a modem 34.

FIG. 2 is a block diagram showing the configuration of a general-purpose terminal device according to the present invention. The illustrated general-purpose terminal device includes a control section 21, a power supply 22, a disk device 23, a display section 24, a keyboard section 25, and a card reader section 2.
6, a printer section 27, etc. The control section 21 is composed of a processor and the like, and controls each section. A power supply 22 supplies power to each part. Disk device 23
consists of a hard disk or floppy disk,
Stores transaction information and operational information.

The display unit 24 is made of a CRT or the like, and displays the information search screen shown in FIG. 6 and other screens. The keyboard section 25 is used by the operator to input information necessary for transaction processing. Card reader section 26
The operator reads the cash card entrusted to and inserted by the customer. The printer section 27 prints transaction results on a bankbook or receipt.

FIG. 3 is a block diagram showing the configuration of an automatic transaction device according to the present invention. The illustrated automated teller machine includes a control section 41, a power supply 42, a disk device 43, a display section 44, a touch panel 45, and a card reader section 4.
6, a printer section 47, etc. The control section 41 is composed of a processor and the like, and controls each section. A power supply 42 supplies power to each part. Disk device 43
consists of a hard disk or floppy disk,
Stores transaction information and operational information of the automated transaction device.

The display unit 44 is made of a CRT or the like, and displays customer operation screens and other screens. The touch panel 45 is used by the customer to input information necessary for transaction processing. The card reader section 46 reads the cash card inserted by the customer. The printer section 47 prints transaction results on a bankbook or receipt.

Returning to the explanation of FIG. 1 again. As shown,
The automatic transaction devices 11 to 14 are monitored by a centralized monitoring system. That is, the automatic transaction devices 11 to 14 are connected to the monitor panel 4. This monitor board 4 is the modem 5
1 and a network control unit 52 to the public network 5. On the other hand, the central monitoring device 6 also includes a modem 61 and a network control section 6.
2 to the public network 5.

FIG. 4 is a flowchart showing the processing procedure of the general-purpose terminal device according to the present invention, FIG. 5 is a flowchart showing the processing procedure of the automatic transaction device according to the invention, and FIG.
FIG. 2 is an explanatory diagram of a processing procedure for information collection according to the present invention. First, the operator of the branch calls up the information search screen of the automatic transaction devices 11 to 14 on the general-purpose terminal device 2 (step S1 in FIG. 4). Then, an ID card is input in accordance with instructions on the screen (step S2), and a check is performed to see if the user can operate the device (step S3). If the user is not authorized to operate the device, the user is prompted to input the ID card again (step S2). If the user is able to operate the machine, the user inputs the machine number of the automated teller machine for which information is to be searched (step S4).

Next, key information is input (step S5
). This key information is, for example, information on transactions with account number XXXX on day ○○ of month △△. That is, when there is an inquiry from a customer and it is necessary to collect transaction information from the automatic transaction device, when the completion key is pressed at the end of inputting the key information (step S6), the general-purpose terminal device 2 collects transaction information from the automatic transaction device. 1, the key information is transmitted to the specified automatic transaction device among the automatic transaction devices under the branch, and the key information is instructed to search for the transaction information (step S7).
.

[0017] The automatic transaction device extracts pertinent information from the transaction information storage file based on the specified key information. The extracted information (transaction classification, transaction amount, transaction conclusion information, etc.) is sent back to the general-purpose terminal device 2 (steps S21 and 22 in FIG. 5). When the general-purpose terminal device 2 receives the information (step S8), it edits and displays it on the display unit 24 (step S9). When a hard copy is required, if printing is specified (step S10),
The printer section 25 prints the contents of the display section 24 (step S11).

[0018] In the above-mentioned operation example, a case has been described in which transaction-related information is read, but the present invention is not limited to this, and it is also possible to refer to a transaction in which a medium receiving timeout has occurred as other operational information. FIG. 7 is a time chart showing the processing procedure of the general-purpose terminal device according to the present invention. In the illustrated example, the account number 1234567 on December 1, 1989 in the automatic transaction device searched by the general-purpose terminal device
The transaction amount for which the banknote receipt timeout occurred was 120,
It is 000 yen. Additionally, the transaction amount for which the card receipt timeout occurred for account number 2345678 on December 5, 1989 was 230,000 yen. Further, in the above-described operation example, the information is read out by the general-purpose terminal device 2, but the invention is not limited to this, and the information may be read out by the centralized monitoring terminal 6.

[0019]

Effects of the Invention As explained above, according to the automatic transaction device operation information output method of the present invention, transaction information of the automatic transaction device and other Since it is now possible to output operational information, this operational information can be quickly provided to customers. Furthermore, since there is no need to go to a remote location where an automated transaction device is installed and operate it, the burden on the operator is significantly reduced.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of an embodiment of a system to which the method of the present invention is applied.

FIG. 2 is a block diagram showing the configuration of a general-purpose terminal device according to the present invention.

FIG. 3 is a block diagram showing the configuration of an automatic transaction device according to the present invention.

FIG. 4 is a flowchart showing the processing procedure of the general-purpose terminal device according to the present invention.

FIG. 5 is a flowchart showing the processing procedure of the automatic transaction device according to the present invention.

FIG. 6 is an explanatory diagram of a processing procedure for information collection according to the present invention.

FIG. 7 is a time chart showing the processing procedure of the general-purpose terminal device according to the present invention.

[Explanation of symbols]

1 Communication control device 2 General purpose terminal device 3. Host computer 6. Central monitoring device 11-14 Automatic transaction device

Claims (1)

[Claims] [Claim 1] An automatic transaction device that communicates with a host computer according to a customer's operation, automatically performs various transactions, and retains information associated with the transaction, and an automatic transaction device that is connected to the automatic transaction device via a communication line. An operation information output method for an automatic transaction device, characterized in that a device that is always used by an operator is provided, and information held in the automatic transaction device is read out by the device.