JPH0514507A - Voice mail communication system in electronic exchange in interlocking with information processing unit - Google Patents

Abstract

PURPOSE:To connect a line as required, to inform the end of communication and to eliminate the need for monitor by a recipient by providing a database making cross reference between an extension number of a telephone set terminal and a voice mail access number into an information processing unit. CONSTITUTION:Upon the receipt of an extension number with a special code added thereto, an electronic exchange 2 informs an extension number of a telephone set 1-1 being a transmission source and an extension number of a telephone set 1-2 being a called party to an information processing unit 4. The processing unit 4 revises the extension number of the telephone set 1-2 into a voice mail access number based on a database 4-1 provided in advance that makes an extension number of a telephone set terminal correspondent with a voice mail access number and informs a connection request between the telephone set 1-1 and a voice mail device 3 to the exchange 2. The exchange 2 makes line connection and implements voice mail communication. At the end of communication, the processing unit 4 gives a command representing the information of the arrival of the voice mail to the telephone set 1-2 being the voice mail destination to the exchange 2.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to voice mail communication in an electronic exchange linked with an information processing apparatus, and more particularly to a voice mail arrival notification system.

[0002]

2. Description of the Related Art Conventionally, in this type of voice mail communication, the sender must access a voice mail number which is assigned separately from the extension number of the destination telephone terminal,
Further, the recipient also had to constantly monitor the voicemail to confirm that the voicemail communication was performed.

[0003]

In this conventional voice mail communication, it is necessary to recognize the voice mail access number in addition to the extension number of the destination telephone terminal, and the voice mail receiver also communicates. To confirm that
Since it is necessary to constantly monitor the voice mail, there is a drawback in that both the sender and the receiver are involved in the work for communication.

It is an object of the present invention to provide a voice mail communication system in an electronic exchange linked with an information processing device which does not require access to the voice mail number of the caller.

[0005]

A voice mail communication system in an electronic exchange interlocking with an information processing apparatus of the present invention is a voice mail communication in an electronic exchange interlocking with an information processing apparatus. A database for associating an extension number with a voicemail access number is provided, and the voicemail request code and the extension number of the other party notified from the telephone terminal to the electronic exchange during voicemail communication are searched from the database in the information processing device. It has means for converting into a destination voice mail access number and means for notifying the telephone terminal of the destination extension number that the voice mail communication has been performed, when the communication to the destination voice mail is normally completed.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the present invention. An electronic exchange 2 has an information processing device 4 having a database 4-1 that associates extension numbers with voice mail access numbers, and a voice mail device 3. Are housed.
In this example, a case where voice mail communication is performed from the telephone terminal 1-1 to the telephone terminal 1-2 will be described as an example.

[0008] The sender notifies the electronic exchange 2 of the special code assigned as the voice mail communication request from the telephone terminal 1-1 and the extension number of the destination telephone terminal 1-2. When receiving the extension number with the special code, the electronic exchange 2 notifies the information processing device 4 of the extension number of the transmission source telephone terminal 1-1 and the extension number of the destination telephone 1-2.

In the information processing device 4, the telephone terminal 1-based on the database 4-1 which previously associates the extension number of the telephone terminal with the voice mail access number.
The extension number 2 is changed to a voice mail access number, and the electronic exchange 2 is notified of a connection request between the telephone terminal 1-1 of the transmission source and the voice mail device 3. In response to an instruction from the information processing device 4, the electronic exchange 2 connects to the line and performs voice mail communication. When the end of communication is detected, the fact is notified to the information processing device 4. When receiving the communication end notification, the information processing device 4 instructs the electronic exchange 2 to notify the telephone terminal 1-2 of the voice mail destination that the voice mail has arrived.

In response to an instruction from the information processing device 4, the electronic exchange 2 notifies the telephone terminal 1-2 of the voice mail destination that the voice mail has arrived.

[0011]

As described above, according to the present invention, a database for associating the extension number of a telephone terminal with the voice mail access number is provided in the information processing device linked to the electronic exchange in the voice mail communication, and the data is converted as necessary. By connecting to the line and notifying the end of communication, the sender can recognize the extension number of the other party's telephone terminal and can perform voicemail communication without knowing the other party's voicemail access number. And has the effect of removing the need for the recipient to constantly monitor for voicemail communications.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

[Explanation of symbols]

 1-1 to 1-N Telephone terminal 2 Electronic exchange 3 Voice mail device 4-1 Database

Claims (1)

Claim: What is claimed is: 1. In voice mail communication in an electronic exchange linked to an information processing apparatus, the information processing apparatus is provided with a database for associating an extension number of a telephone terminal with a voice mail access number. A means for converting the voice mail request code and the extension number of the destination notified from the telephone terminal to the electronic exchange at the time of mail communication from the database in the information processing device and converting them to the voice mail access number of the destination, and the voice of the destination. And a means for notifying the telephone terminal of the destination extension number that the voice mail communication has been performed when the communication to the mail has been normally completed. method.