JPH0270161A - Incoming informing system - Google Patents

Abstract

PURPOSE:To enable the title system to conform whom telephone call is before answering, and to improve service for a customer by making a telephone set provided with a displaying function edit and display converted calling party information. CONSTITUTION:When an exchange receives call setting, a central control device 8 retrieves and edits the information such as the registered name of a calling party, etc., in a data base 3 by using an originating number and an originating address, and informs it to the exchange as the calling party information. Since in the exchange, it is displayed on the telephone set 1 provided with the displaying function, communication can be executed after confirming from whom the call is.

Description

[Detailed description of the invention] [Industrial application field] The present invention relates to an incoming call notification method in an electronic exchange.

[Prior Art] Conventionally, as this type of incoming call notification system, there has been mutual calling party number notification between extensions of a private branch exchange. When a telephone with a display function receives a call, the caller's number is displayed, allowing the user to know who is calling before answering.

[Problem M11 to be solved by the invention] However, in the conventional incoming call notification method described above, only the calling number is displayed, and it is necessary to remember what the displayed calling number is. , it has no meaning at all, and it is almost impossible to recognize the caller from the displayed caller number, such as when a large number of different callers are calling.

[Means for Solving the Problems] The present invention solves the drawbacks of the conventional incoming call notification method described above, by specifically displaying not only the caller's telephone number but also who the caller is. The purpose of this paper is to provide an incoming call notification method that allows the recipient to specifically recognize the caller.

In order to achieve the above object, the incoming call notification system of the present invention stores unreceived caller information in an electronic exchange that has a function of receiving caller information when a call arrives from a central office line. means for transmitting the unconverted caller/report to the data processing device; It is characterized by having a means for editing and displaying caller information and notifying an incoming call.

[Example] Next, the incoming call notification method of the present invention will be described with reference to the drawings.

FIG. 1 is a relay system diagram showing an embodiment of the incoming call notification system of the present invention.

The communication path SW4 accommodates a display function telephone R1 via the subscriber port I#I2, and is connected to the network 6 by a digital interface circuit 5 via an 15DN-next speed interface. Connected to the digital interface circuit 5 is a D-channel control circuit 7 which controls the I5DN-next rate interface and the subscriber circuit 2. The subscriber circuit 2, the communication path SW4, the digital interface circuit 5, and the D channel control circuit 7 are controlled by a central control device 8. The central controller 8 can interface with the database 3.

FIG. 2 is a diagram showing a procedure for setting up an incoming call from the network 6 which is not connected via the I5DN-next rate interface.

Telephone with display function 9 and database 10 in FIG.
and the network 12 are respectively the telephone with display function 1, the database 3, and the! in FIG. 16, and the communication path SW4 in FIG. 1 is the communication path SW4 in FIG.
, means the central control unit 8 and other peripheral circuits.

All messages sent and received by the exchange 11 for setting up calls with the network 12 are connected to the digital interface circuit 5 and sent to the central control unit 8 via the channel control circuit 7.
controlled by

Next, the specific operation will be explained with reference to FIG.

The exchange 11 performs call setup (SETUP) 13 from the network 12.
I will receive it. The call setup (SET UP) 13 message includes a calling number and a calling subaddress as its information elements, and these are sent to the database 10 as a caller information continuation instruction 24.

In the database 10, using this calling number and calling subaddress, the name of the calling party registered in the database,
Find company names, addresses, and other information. Then, the retrieved information is edited and used as caller information 25,
Notify ill.

On the other hand, in the exchange 11, call setup (SETUP) 1
3. Based on the called number and called subaddress included as information elements of the message, the accommodation location of the called terminal is recognized, and if the called terminal is empty, a call setup reception (CA) is performed for 5,11112.
LL PROC)14. Then, for the telephone with display function R9, which is the called terminal, the caller information (name, company name, address, etc.) is read out from the database 10, edited, and displayed on the display, and a call 21 is made.

The called terminal, which has received the call notification with the caller information displayed, can respond 22 after confirming who is calling. If the called terminal answers,
The exchange 11 sends 16 response (CONN) messages to the network 12, and the network 12 sends a response confirmation (CONN A) message.
By receiving CK) 17, the communication state 26 is entered.

In call letter B26, when recovery 23 is made from the telephone with display function 9 which is the called terminal, the exchange fill sends a disconnection (Disc) 18 message to the network 12, and
After receiving release (REL) 19 from
Sends COM>20 6 "Effects of the Invention" As explained above, the present invention provides an electronic exchange having a function of receiving caller information when receiving a call from a central office line.
means for transmitting the received calling information to a data processing device housed in the electronic exchange; and means for receiving converted caller information from the data processing device; By having means for editing and displaying the converted caller information on the telephone and notifying the incoming call,
Caller information (name, address,
Even if there are a large number of customer calls coming from a central office line, you can check who is calling before answering, and improve customer service. This has the effect of leading to improvement.

[Brief explanation of the drawing]

FIG. 1 is a relay system diagram showing an embodiment of the incoming call notification system according to the present invention. FIG. 2 is a diagram showing the procedure for setting up an incoming call. 1...Telephone with display function fi2...Subscriber circuit 3...
・Database 4...Call path SW5...Digital interface circuit 6...Network
7...D channel control circuit 8...Central control unit
9...Telephone with display function 10...Database
11...Exchange 12...111!113...
Call setup (SET UP) 14...Call setup reception (CA)
LL PROC) 15... Call (ALERT) 16... Response (CONN) 17... Response confirmation (CONN ACK) 18...
Disconnection (DI SC> One...Release (REL) 20...Release completion (REL COM) 21...Call 22...Response 23...Recovery
24... Caller information successive instruction 25... Caller information 26... Call status factor

Claims (1)

[Scope of Claims] An electronic exchange having a function of receiving caller information when a call is received from a central office line, transmits the received caller information to a data processing device housed in the electronic exchange. means for receiving the converted caller information from the data processing device and for a display telephone housed in the electronic switching system;
An incoming call notification method comprising: means for editing and displaying converted caller information to notify an incoming call;