JPS62122452A - Caller information identification system - Google Patents

Abstract

PURPOSE:To obtain the accurate information of a caller for an emergency command equipment only with the connection of a caller by providing a controller receiving caller information retrieved based on a caller telephone number. CONSTITUTION:When a subscriber 10 dials a special number, an exchange 1 connects the caller 10 to a specific line 12a reception trunk 2 and when an incoming call exists from the exchange 1, the call is replied automatically and a telephone number sent from a telephone station center is received by a signal receiver 3. The operator replies at an attendant board 6 afterward. On the other hand, the telephone number is received by the signal receiver 3 and sent to a controller 4, the telephone number is sent from the controller 4 to the telephone station center 11 and the telephone station center 11 retrieves a caller information registered in a caller file 5 from the received telephone number. The retrieved caller information is sent to the controller 4 of an emergency command equipment 7 by the depression of an output request button of the operator of the attendant board and the received caller information is displayed by a display device 8.

Description

Detailed Description of the Invention (Industrial Application Field) The present invention is a caller information identification method for identifying and displaying caller information based on the telephone number of the caller, more specifically, for example, 119 number. , multiple 110 lines and multiple subscribers and t
This invention relates to a method for identifying caller information in a connected emergency dispatch device.

(Prior Art) A sophisticated emergency dispatch system is installed to receive the next caller by dialing a special number in the event of a fire outbreak or the like.

(Problems to be Solved by the Invention) Conventionally, caller information such as address and name is directly transmitted to the caller by the operator, resulting in insufficient information being communicated by the caller, mishearing by the operator, etc. As a result, emergency situations often occur and misidentification of the caller's location often occurs, making it insufficient to obtain accurate caller information.

SUMMARY OF THE INVENTION An object of the present invention is to solve the above-mentioned drawbacks and to provide a caller information identification system that allows an emergency dispatcher to obtain accurate information about a caller only by connecting the caller.

(Detailed Means for Solving the Problems) In order to achieve the above-mentioned objective, the caller information identification method according to the present invention includes a switching device having a file storing caller information such as address, name, and jurisdiction fire department. a receiving trunk connected via the switching device to the caller's special number dial; a signal receiving device receiving the caller's telephone number sent from the switching device via the receiving trunk; An output request button is provided on the reception desk, and the signal received by the signal receiving device is transmitted to the file of the switching device, and the call is received by operating the output request button on the reception desk. The system is comprised of a control device that receives caller information retrieved based on the caller's telephone number, and an emergency command device that includes a display that displays the nine caller information received by the control device.

(Example) The present invention will be described in more detail below with reference to drawing Y. FIG. 1 is a diagram illustrating an embodiment of a caller information identification method according to the present invention.

The telephone office center is equipped with a caller file 5 in which caller information such as address, name, and jurisdictional fire station is stored. The emergency command device 7 includes a plurality of ninth reception trunks 2 connected to a plurality of calling subscribers, a reception desk 6 connected to the reception trunks 2, and a signal receiver (IIR equipment F13, control equipment FL14, display 8). and a request button 9Z.

The controller @,4 is connected to the caller file 5. When the subscriber 10 dials the special number Y, the exchange IF's connects the calling party (subscriber) to 107% fixed line 12vc. When receiving trunk 2 receives a call from exchange 1, it automatically answers,
The telephone number sent from the interrogation center is received by the signal receiving device 3.

In this case, an operator will respond at the reception desk 6. On the other hand, the telephone number received by the signal receiving device 3 is restricted! 114 from the control device 4 to the telephone center 11
ML phone number will be sent to. Control fold & 4 is telephone center center 1
It is equipped with a function to analyze and store multiple damaged phone numbers in order to send the phone number to 1.

The telephone office center 11 searches for caller information registered in the caller file 5 from the received t#1 number.

This retrieved caller information can be sent as an emergency command by pressing the output request button of the operator at the reception desk 6! It is sent to the control device 4 of ti17.

The received caller information is displayed on the display 8. - The caller information displayed on this display is information retrieved and read from the caller file 5 of the telephone center 11 based on the telephone number, so there is no error, and the receptionist receives information about the caller. can be reliably identified.

(Effects of the Invention) As explained above in detail, the present invention provides a caller file containing caller information such as address, name, and jurisdictional fire department at the central telephone office, and allows the subscriber to send an emergency command When an incoming call is received, the caller file is searched by the caller's phone number and the caller information I! χ Emergency directive!
f* and displays the information on the display.

Therefore, there will be no error in the caller information transmitted to the reception desk, and the problem of the location of the emergency situation being unknown or false alarms being reported will be solved.

[Brief explanation of drawings]

FIG. 1 shows an embodiment of the caller information identification method according to the present invention.
FIG. 1...Exchange 2...Receiving trunk 3...
Signal receiving device 4...Control fct5...'FIL
Questions at the end of the conversation 6...Reception desk 7...Emergency command device
8...Display 9...Request button 10
...Subscriber 11--Telephone office center

Claims (1)

[Claims] a switching device having a file storing caller information such as address, name, and jurisdictional fire department; and a receiving trunk connected to the caller's special number dial via the switching device;
A signal receiving device that receives the calling party's telephone number sent from the switching device via the receiving trunk, a reception desk provided with an output request button, and a signal receiving device that receives the calling party's telephone number sent by the signal receiving device. sending to the file of said exchange device;
An emergency command device comprising a control device that receives caller information searched based on the caller telephone number by operating an output request button on the reception desk, and a display that displays the caller information received by the control device. A caller information identification method comprising: