JPH0496894A - Automatic transaction device - Google Patents

Abstract

PURPOSE:To make an operation easier even for a customer not accustomed to the operation or a visually and auditorily handicapped person by generating a voice message requesting the operation from a voice generating means, and recognizing a operation point when the customer starts operation. CONSTITUTION:In order to guide a customer operation, a display is executed by characters and illustrations by a CRT display device 4 and simultaneously the key input of a touch keyboard for the customer operation is made effective. Thus, by touching the desired transaction item of the touch keyboard 5 on the display screen of the CRT display device with a fingertip, the customer selects a payment transaction. When the instruction of the payment transaction by the customer operation is confirmed, a main control part 15 executes to the device 4 the display requesting the customer to insert a card by the characters and the illustrations, and at the same time the main control part 15 makes a voice generating part 10 output the voice message requesting to insert the card from a right loudspeaker 8 side where a card inserting and ejecting hole 2 is arranged.

Description

DETAILED DESCRIPTION OF THE INVENTION [Industrial Field of Application] The present invention relates to an automatic transaction device that has a plurality of operating points and performs transaction processing by operating these operating points by the customer himself/herself.

[Conventional technology]

2. Description of the Related Art Conventionally, devices of this type include automatic deposit and withdrawal devices used in financial institutions such as banks, and which perform cash withdrawal transactions based on customer operations. In such automatic deposit/withdrawal devices, multiple types of media such as cards, passbooks, banknotes, and coins owned by the customer and used for transactions are handled through dedicated operation points, such as insertion slots and receiving slots. The system is designed to be operated, and inexperienced customers were often confused as to what to do, where to do it, and how to do it.

Also, depending on the manufacturer and model of the device, each operating point (insertion port, receiving port)
The locations of these devices are different, and in many cases they are placed in different locations, and they are not unified to the same location, resulting in increased confusion for customers.

For this reason, in order to improve operability for customers, display devices (such as CRTs) are now used to guide customer operations by displaying illustrations of the operation points corresponding to each medium on the screen, and Around the location, illustrations of media corresponding to the operating location, blinking flicker lamps, etc. were placed to provide information to customers.

In addition to the display device, a voice generating device is also used to issue voice messages such as ``Please insert your card into the card slot.j'' to guide customers by voice.

Furthermore, as a measure for people with hearing and visual impairments, the type of media was indicated in Braille near the insertion slot for each medium to improve operability for people with hearing and visual impairments.

[Problem to be solved by the invention]

However, with the device configured as described above, inexperienced customers do not have much time to operate the device, and are often unable to see the operating area of the media because they are focused on the guidance on the display device. Messages also played only an auxiliary role to the display device and did not provide sufficient effects. Therefore, it has not been possible to solve the problem that inexperienced customers do not know what to operate and where, and are still confused by the operations.

Furthermore, displays in Braille for people with hearing and visual impairments, etc.
Even if a media type display is provided at a location corresponding to the operating point, only experienced customers will be able to see the location, making it even more difficult to recognize it. I couldn't say it.

Therefore, the present invention has been made to solve the above-mentioned problems, and by guiding the customer's operations without relying solely on the CRT display device, it is easy to operate even for customers who are unfamiliar with operations and people with hearing and visual impairments. The purpose is to provide automatic transaction equipment.

[Means for Solving the Problems] In order to achieve the above-mentioned object, the present invention provides an automatic transaction device that has a plurality of operation points and performs transaction processing by operating each of the plurality of operation points by the customer's own operation. In,
In the vicinity of the plurality of operation points, a plurality of voice production means corresponding to the operation points are provided, and a voice control section is provided for generating a predetermined voice message from each of the plurality of voice production means, With this voice control section,
The position at which a voice message is generated to guide the operation according to the operation procedure is changed depending on the operation location.

[For production]

With the above-described configuration, when a customer starts an operation, the voice control unit controls the voice generating means placed near the operation point to perform the next operation according to the operation procedure, and the voice generating means causes the operation to be performed. Generates a prompting voice message.

As a result, the customer's attention is focused on the area where the voice is being emitted, and the customer is able to recognize the operation location where the operation should be performed.

Therefore, the customer can perform a transaction operation on an operation point near the position where the voice is emitted without being distracted by operation points in other positions.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a circuit diagram of this embodiment, the second circle is a block diagram of the internal structure of the automatic transaction device in the same embodiment, and FIG. 3 is an external perspective view of the automatic transaction device.

First, the external structure of the automatic transaction device will be explained with reference to FIG. 3. Reference numeral 1 denotes the main body of the automatic transaction device, and a customer operation section is provided at the upper front side. Reference numeral 2 denotes a card insertion/ejection port located above and to the right of the center of the customer operation section, and 3 is a passbook insertion/ejection port 3 located above and to the left of the center, opposite to the card insertion/ejection port 2.

4 is a CRT display device placed to the left of the operation surface that protrudes almost horizontally in front of the operator, and allows customers who are about to conduct transactions to enter data and display various items such as cards, bankbooks, banknotes, coins, etc. This is a CRT display device that displays and guides the operating procedure of a transaction medium on a CRT screen, and a touch keyboard 5 is disposed on the CRT screen for inputting information by touching the operator's finger or the like.

Reference numeral 6 denotes a banknote deposit/withdrawal slot arranged on the left side of the CRT display device 4, through which banknotes are inserted during deposit transactions and bills are accepted and received during withdrawal transactions.

Reference numeral 7 denotes a coin deposit/withdrawal port located at the back of the CRT display device 4, through which coins are inserted and received.

Reference numeral 8 denotes a right speaker as a sound generating means provided at the right end of the vertical plane of the customer operation section, and 9 a left speaker also serving as a sound generating means provided at the left end.
These are designed to issue voice messages to guide customers when performing operations, and when operating the operation points located on the right side, such as the card insertion/ejection port 2 or banknote deposit/withdrawal port 6, When operating the operation parts located on the right side, such as the passbook insertion/ejection port 3 or the coin deposit/withdrawal lower, the sound is generated from the speaker 8 and from the left speaker 9 respectively. controlled.

Next, the internal configuration of the automated teller machine having the above external configuration will be explained in the second part. In the figure, reference numeral 10 is a sound generation unit equipped with a circuit for controlling the sound generation of both the left and right speakers 8 and 9, and 11 is a sound generation unit that reads the magnetic stripe data of a transaction card inserted from the card insertion/ejection slot 2 by the customer. In addition, a card reader printer 12 that writes new data and prints transaction details on receipt paper (not shown) to create a statement slip also receives a passbook inserted by the customer from the passbook insertion/output port 3. This is a passbook entry machine that prints the specified transaction details in a predetermined position on the passbook.

Reference numeral 13 denotes a bill depositing and dispensing machine that stores banknotes for withdrawal in a manner that can be sent out in response to a customer's withdrawal instruction, and also stores deposited banknotes deposited by the customer; 14 also stores coins for withdrawal so that they can be sent out. There is also a coin depositing and dispensing machine that stores deposited coins, 4 is the above-mentioned CRT display device, and 5 is a touch keyboard.

Reference numeral 15 denotes a main control section that controls the operation of each of these parts 1.

Next, the control circuit of the sound generating section 10 will be explained in the first part. The voice generating section 10 first includes the main control section 15.
A voice control unit (CPU) 16 is provided that controls the generation of voice messages according to instructions from the computer. Further, 17 is a memory that stores a plurality of types of digital data of voice messages issued to customers, such as "Please insert your card." This is a voice synthesis IC that synthesizes desired voice data extracted from the voice data into a voice message to be issued to a customer.

Further, 19 is a right amplifier that amplifies the voice message synthesized by this voice synthesis IC 17 and drives the right speaker 8, and 20 is a left amplifier that also drives the left speaker 9.

Reference numeral 21 designates a mute signal generation circuit for inhibiting the amplified signal from the right amplifier 19, 22 represents a mute signal generation circuit for inhibiting the amplification signal from the left amplifier 20, and speakers emit sound using amplified signals from the left and right amplifiers 19 and 30, respectively. 8
Alternatively, voice messages from 9 are prohibited from being uttered.

The operation guidance operation of this embodiment with the above-mentioned configuration is shown in FIGS.
The explanation will be given by adding FIG. 4 and FIG. 5 to FIG. 3.

FIG. 4 is a schematic operational flowchart of customer operation guidance taking a card withdrawal transaction as an example, and FIG. 5 is a plan view of a CRT display device showing an example of a display screen of the same embodiment.

Note that the symbol S shown below indicates an operation processing step.

First, the customer needs to select a transaction item, such as whether to perform a payment transaction, a deposit transaction, or a transfer transaction with respect to the main body 1 of the automatic transaction device. Therefore, in order to guide the customer's operation, the CRT display device 4 displays characters and illustrations as shown in No. 51k (A), and at the same time, the manual operation of the keys on the touch keyboard 5 for customer operation is enabled. SL).

As a result, the customer selects a payment transaction by touching the touch keyboard 5 from above the display screen of the CRT display device 4 with the desired transaction item, here the part displayed as "withdrawal" (S2 ).

When the instruction for payment transaction by the customer's operation is confirmed, the main control unit 15 causes the CR1 display device 4 to display a display as shown in FIG. At the same time, a voice message prompting the voice generator 10 to insert the card, such as "Please insert the card. speaker 8
output from the side (S3).

Here, the internal operation of the sound generating section 10 at this time will be explained based on the circuit diagram of FIG.

First, in response to a voice generation command from the main control unit 15, the voice control unit 16 of the voice generation unit 10 determines whether to generate the aforementioned voice message from the right speaker 8 or the left speaker 9. , the mute signal generation circuit 22 (here, the mute signal generation circuit corresponding to the left speaker 9) that is not to be generated is turned on. continue,
The audio control unit 16 retrieves the audio data corresponding to the message from the memory 17 and writes it to the audio synthesis IC13, and the audio is input to the right amplifier 19 and the left amplifier 20, and the right amplifier 19 has no output from the mute signal generation circuit 22.
As a result, a predetermined voice message is generated from the right speaker 8 and not from the left speaker 9.

As a result, the customer's attention is directed to the right side of the device by the display on the CR1 display device 4 and a voice message from the right speaker 8. As a result, it is recognized that the cart insertion/ejection port 2 is on the right side of the device, and the card is inserted into this card insertion/ejection port 2 (S4).

When the card insertion is confirmed and the card is sucked into the device by a transport means (not shown), the main control unit 15 next displays characters and key frames on the screen of the CR1 display device 4 as shown in FIG. 5(C). At the same time as prompting the user to enter the password, the voice generating unit 10 also generates a voice message such as "Please press the password" from both the right speaker 8 and the left speaker 9 to prompt the user to input the password (S5). . At this time, the touch keyboard 5 is enabled so that the numbers in the key frame can be input, and the sound generation section 10 is able to generate sound.
Sound is generated from both left and right speakers 8 and 9 by amplifying both left and right amplifiers 19 and 20 without turning on both mute signal generation circuits 21 and 22. This allows the customer to hear audio from the center of the two speakers.

The guidance display of this CR1 display device 4 and both speakers 8.9
The customer receives a voice message from the CR1 display device 4.
A predetermined password is input by touching the position of the numerical key displayed on the screen with a finger or the like from above the touch keyboard 5 (S6).

When the customer completes inputting the PIN number, the CR1 display device 4 prompts the customer to input the amount of money they wish to withdraw by displaying characters and key frames, and at the same time prompts the customer to input the amount they wish to withdraw.
0, both right speaker 8 and left speaker 9
A voice message such as "Please press the amount" is generated to prompt the user to input the amount (S7). In addition, at this time C
On the touch keyboard 5 of the RT display device 4, the keys at positions corresponding to numeric keys and operation keys such as confirmation and cancellation are enabled.

The customer inputs the amount of money he/she wishes to withdraw by touching the numeric key frame displayed on the CR1 display device 4 with his/her fingertip using the touch keyboard 5 (S8).

When the input of the amount is completed, the CR1 display device 4 displays a message indicating that the process is in progress and urges the customer to wait (S9).

At this time, the main control unit 15 checks the validity of the PIN number and the amount, and if it is verified to be valid, the card reader/printer 11 creates a transaction statement slip and deposits/withdraws banknotes (in 13, banknotes). Count.

When the transaction slip created in the card reader printer 11 and the banknotes counted by the banknote dispenser 3 are conveyed all at once to the banknote deposit/withdrawal port 6 by a conveyance means (not shown),
The CR1 display device 4 displays text and illustrations to encourage the receipt of banknotes and statement slips, and the voice generator 10 generates a voice message such as "Please receive the banknotes" only from the right speaker 8. Banknote deposit/withdrawal port 6
Make the customer aware that the is on the right side of the device, and
The user is encouraged to receive banknotes and statement slips from this banknote deposit/withdrawal port 6 (SIO).

According to this gH, the customer recognizes the position of the banknote deposit/withdrawal port 6, and receives and takes banknotes and statement slips from the banknote deposit/withdrawal port 6 located on the right side (Sll).

Once it is confirmed that the banknote and statement slip have been received by the customer,
The card inserted by the customer is returned to the card insertion/ejection slot 2, and the card is displayed in text and illustrations on the CRT display device 4.
In addition, in order to generate the sound from the right speaker 8 corresponding to the card insertion/ejection port 2 located on the right side, the sound generation section 10 prohibits the amplification of the left amplifier 20 by the mute signal generation circuit 22, and the sound generation section 10 uses the mute signal generation circuit 22 to prohibit the amplification of the left amplifier 20, and to output the sound from the right speaker 8, Please pick it up.”
A voice message such as the following is generated to prompt the customer to receive the card while reminding the customer that the card operation area is on the right side (S12).

The customer recognizes that the card insertion/ejection port 2 is on the right side based on the display on the CRT display device 4 and the voice message from the right speaker 8, and accepts the card conveyed to the card insertion/ejection port 2 ( S13).

Once it is confirmed that the card has been received by the customer, C.
As shown in FIG. 5 (CD), the RT display device 4 displays a message indicating that the transaction has been completed in text and illustrations for a certain period of time, and at the same time, the voice generator 10 outputs a message "Thank you" from the left and right speakers 8 and 9. I'm here.

” (314).

This completes the series of trading operations, and the process returns to the step of selecting the transaction item in Sl to start the next transaction.

In this way, by making the customer focus their attention on the right side by generating the sound from the right speaker 8, and by making the customer focus their attention on the left side by generating the sound from the left speaker 9, it is possible to This makes it possible to recognize the position of the operation you are trying to perform.

In addition, in the above-mentioned embodiment, the sound generating means is arranged at two places on the left and right sides of the main body of the device, but of course the sound generating means is not limited to this, and the sound generating means can be arranged according to the operating points arranged on the device. There is no restriction on the number or placement location.

In addition, in the above embodiment, the explanation was given using a deposit/withdrawal device used in a financial institution such as a bank. Any device, such as a ticket vending machine that performs a transaction, that has multiple operation points and that allows transactions to be processed by the customer's own operations, can be used.

〔Effect of the invention〕

As explained above, according to the present invention, in an automatic transaction device ζ that has a plurality of operation points and performs transaction processing by operating each operation point by the customer's own operation, A plurality of voice generating means corresponding to the operation location are provided in the vicinity, and a voice control section is provided for causing each of the plurality of voice generating means to generate a predetermined voice message, and this voice control section allows The position where the voice message is generated to guide the operation according to the operation procedure is changed depending on the operation location, so that when the customer starts the operation, the voice control will follow the operation procedure and then A voice message prompting the user to perform the operation is generated from a voice generating means placed near the operation location.

As a result, the customer's attention is focused on the area where the voice is being emitted, and the customer is able to recognize the area where the operation should be performed. Transaction operations can be performed on a certain operation location.

This makes it easy to recognize where the next operation is located on the device, making it easy for customers who are unfamiliar with operations and people with hearing and visual impairments to operate the device. Automatic transaction equipment can be swept away.

[Brief explanation of drawings]

FIG. 1 is a circuit diagram of this embodiment, FIG. 2 is a block diagram of the internal configuration of an automatic transaction device in the same embodiment, FIG. 3 is an external perspective view of the automatic transaction device, and FIG. 4 is an operation flowchart of the embodiment. FIG. 5 is a plan view of a CRT display device showing an example of the display screen of the same embodiment. ...Body 4...CRT display device...
Right speaker 9...Left speaker...Audio generation section 16...Audio control section...Speech synthesis IC...Mute signal generation circuit Patent applicant Oki Electric Industry Co., Ltd. Representative Patent attorney Takashi Kanakura Internal configuration of automatic transaction device Outline of operation of this embodiment (A) (C') Plan view of CR7 display device

Claims (1)

[Claims] 1. In an automatic transaction device that has a plurality of operation points and performs transaction processing by operating each of the plurality of operation points by a customer's own operation, the automatic transaction device has a plurality of operation points near the plurality of operation points. A plurality of voice generating means are provided according to the operation location, and a voice control section is provided for generating a predetermined voice message from each of the plurality of voice generating means, and the voice generating position is changed by this voice control section. An automatic transaction device characterized in that a voice for guiding an operation is generated from a voice generating means according to an operation point to be operated according to an operation procedure.