JPH0451733A - Maintenance information management system for communication system - Google Patents

Abstract

PURPOSE:To attain an accurate reply in a short time by combining respective information registered in a fault master and a fault sample master and generating a fault report and a fault statistic report. CONSTITUTION:A fault information management means 22 of a processing section 2 receiving an input of fault information from an input output section 1 registers and revises the information of a fault master 32 of a file section 3. A fault sample management means 23 of the processing section 2 displays the fault master 32 via the input output section 1 and important fault information selected by the maintenance personnel is used as fault sample information to apply registration and revision of the information to a fault sample master 33 of the file section 3. Moreover, the information required in the fault sample master 33 is displayed via the input output section 1. A report generating means 24 combines sets of information registered in a station management master 31, the fault master 32 and the fault sample master 33 to generate a fault report and a fault statistic report and the result is printed out via a print output section 4. Thus, the management of information and the report generating job are implemented efficiently and accurately.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to a maintenance information management system for a communication system,
In particular, the present invention relates to a maintenance information management system that uses a computer to manage fault information at a communication system's local station and create a report.

[Conventional technology]

A conventional communication system maintenance information management method is to manually manage station management information, fault information, etc. of the current station in a ledger. In addition, the company had to manually check the ledger and provide information regarding problems related to customer failures.

[Problem to be solved by the invention]

The conventional maintenance information management method described above is all manual management of ledgers, so there is a risk of errors, omissions, or loss of information, and it is difficult to provide necessary data in response to requests from customers. The disadvantage is that it takes too much time to investigate.

[Means to solve the problem]

A maintenance information management system for a communication system according to the present invention includes a current station information management means for managing high-level management information of a communication system and registering and searching for a station management master; Registration to master,
a fault information management means for performing a search; a fault case collection management means for selecting and managing important fault information as fault case information from the fault information registered in the fault master and registering and searching for the fault case collection master; The computer is configured to include a station management master, a report creation means for combining information registered in the fault master and the fault case collection master to create a fault report and a fault statistics report.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram showing one embodiment of the present invention.9 The computer of this embodiment includes: an input/output section 1 for inputting and displaying data and information; a local information management means 21; Fault information management means 22. A processing unit 2 which has a failure case collection management means 23 and a report creation means 24 and performs data and information input/output processing, arithmetic processing, file processing, etc.; A file section 3 having each file; a failure report;

It also includes a printout section 4 that prints out failure statistics reports and the like.

Next, the operation will be explained. FIG. 2 is a diagram illustrating the flow of operation of the present invention.

First, local station management processing is performed. The current station information management means 21 of the processing unit 2 takes over high management information including station configuration data and station information data from the file of the shipping management system via the file unit 3 and registers it in the station management master 31 (
Step 101).

The station configuration data is data indicating the device configuration of the current station of the communication system, and includes a station code, project name specification number, name, device name, package name, quantity, change number, etc. The station information data includes a station code, station name, country name, system name, project name, date of service in, number of lines per second floor, number of trunks, number of POS, file version number, etc. The current station information management means 21 also receives update data of station configuration data and station information data from the input/output unit 1, updates the station management master 4 (step 102), and updates the station management master 4 via the input/output unit 1. Necessary information in the management master 4 is displayed (step 103).

Next, failure management processing is performed. Upon receiving fault information from the input/output section 1 (step 111), the fault information management means 22 of the processing section 2 registers and updates the fault information in the fault master 32 of the file section 3 (step 112). Fault information includes station name, system name, project name, date of fault occurrence, fault details, device name, luggage name, package serial number, and I
II Consists of numeric numerical factors, etc.

The failure case collection management means 23 of the processing unit 2 displays the failure master 32 via the input/output unit 1, sets the important failure information selected by the maintenance person as failure case information (step 113), and displays the failure of the file unit 3. The case collection master 33 is registered and updated (step 114). Further, necessary information in the failure case collection master 33 is displayed via the input/output unit 1 (step 115).

Next, quality control processing is performed. The report creation means of the processing unit 2 is the station management master 31. A failure report and a failure statistics report are created by combining the respective information registered in the failure master 32 and the failure case collection master 33 (step 121), and are printed out via the print output section 4 (step 122).

A fault report represents fault information for an individual fault.

The failure statistics report is a compilation of important failure information selected as failure case information, and includes failure reports by type that are aggregated by type of failure part, failure reports by cause that are aggregated by cause of failure, and frequency of failure occurrence of packages. There is also a separately compiled worst package failure report.

[Effects of the Invention] As explained above, the present invention has the advantage that the station management information, failure information, and failure case information are managed by a computer, so that the management work of this information and the work of creating reports can be done efficiently and accurately. be. Furthermore, since the necessary information can be easily displayed in response to failure information from customers, accurate answers can be obtained in a short time.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention, and FIG. 2 is a diagram explaining the flow of operation of the present invention. DESCRIPTION OF SYMBOLS 1... Input/output section, 2... Processing section, 3... File section, 4... Print output section, 21... Current station information management means, 22... Fault information management means, 23 ...Fault case collection management means, 24...Report creation means, 31...Station management master, 32...Fault master, 33...Fault case collection master.

Claims (1)

[Claims] Current station information management means that manages station management information of a communication system and performs registration and search with respect to a station management master; Fault information management means that manages fault information for each station of the communication system and performs registration and search with respect to a fault master. , sorting and managing important failure information as failure case information from the failure information registered in the failure master, and registering it in a failure case collection master;
failure case collection management means for performing a search; the station management master;
A maintenance information management system for a communication system, characterized in that a computer is equipped with a report creation means for creating a failure report and a failure statistics report by combining the respective information registered in the failure master and the failure case collection master.