JPH0435961Y2 - - Google Patents

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a means for canceling an operation transaction during a transaction operation in an automatic transaction device used in a financial institution such as a bank.

[Conventional technology]

The automatic transaction device has a deposit function and a withdrawal function, and feeds the deposited banknotes inserted into the deposit part one by one, accepts the banknotes that have been identified as genuine,
There is a deposit function that returns bills that have not been identified as genuine bills, and a system that separates and feeds bills one by one from the withdrawal box inside the device, double-feeds bills to be withdrawn, and temporarily stores them while distinguishing between different types of bills. There is a need for a dispensing function that transports the banknotes that have been identified as having an abnormality to a redirect box, and dispenses these banknotes when a predetermined number of banknotes have been temporarily stored.

Such automatic transaction devices are equipped with a cancel button so that the customer can interrupt the transaction during the transaction. For example, if a customer starts an operation with the intention of making a deposit transaction, but accidentally starts a withdrawal transaction, and then notices this during the operation and presses the cancel button, the device immediately interrupts the deposit transaction and cancels the withdrawal transaction. Cards, bankbooks, banknotes, etc. were returned and the device was returned to its initial state so that it could accept requested transactions from customers.

[Problem that the invention attempts to solve]

According to the automatic transaction device described above, since the cancel button is activated when the customer presses it, if the customer presses it by mistake or the customer's belongings such as a handbag or bag hit the button, the device immediately cancels the transaction. There was a problem in that the transaction was interrupted, the customer's card, passbook, and banknotes were returned, the system returned to the initial state, and the customer was forced to redo the transaction operation.

[Means for solving problems]

The present invention was made to solve such problems, and therefore, in an automatic cash transaction device that has a deposit function and a withdrawal function, there is a cancel button that instructs the cancellation of the transaction currently being processed, and a button that instructs the cancellation of the transaction that is currently being processed. A customer guidance means that displays a guidance screen for necessary operations and, when the cancellation button is pressed during transaction processing, displays a confirmation screen for confirming whether or not the pressing of the cancellation button is valid. , a cancel enable button that enables the press of a cancel button provided in a position different from the cancel button, and a cancel invalid button that disables the press of the cancel button provided in a position different from the cancel button and the cancel enable button. It is characterized by having a button.

[Effect]

In the present invention having such a configuration, when a cancel button is pressed during execution of transaction processing, a confirmation screen is displayed on the customer guidance means for confirming whether or not the pressing of the cancel button is valid. When the customer sees this and presses the valid cancel button, the transaction is interrupted, but when the customer presses the invalid cancel button, the transaction is continued, assuming that the press of the cancel button was a mistake.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings.

Figure 1 is a configuration diagram of the customer operation section of the automatic transaction device.
FIG. 2 is a plan view of the confirmation screen, and FIG. 3 is a diagram showing the operation process when the cancel button is pressed during customer operation.

In Figure 1, 1 is a customer guidance means that displays a guidance screen for customer operations necessary for transactions.
CRT display, 2 are transaction selection buttons placed near both sides of this CRT display 1, 3 is
A cancel button is provided at a position away from the CRT display 1 along with numeric buttons (numeric keypad) and a confirmation button, and 4 is a bill insertion/receiving slot.

Here, the cancel button 3 is provided to instruct cancellation of the transaction currently being processed, and also
When the cancel button 3 is pressed, the CRT display 1 displays a confirmation screen for confirming whether or not the pressing of the cancel button 3 is valid, as shown in FIG.

Then, the transaction selection button 2 located at the bottom left of this screen corresponding to the characters "Yes" and "No" is a button that enables the pressing of the cancel button 3,
It functions as a button that invalidates the pressing of the cancel button 3, and therefore, these two buttons can be said to be arranged at different positions from the cancel button 3.

Next, the operation of the above-described configuration will be explained with reference to FIG. 3 while referring to FIGS. 1 and 2. Note that the following explanation corresponds to the third step indicated by S.

S ₁ : Display the initial screen "Irritation" on CRT display 1.

S ₂ : Customer selects a transaction. For example, in the case of a deposit transaction, the deposit button of the transaction selection buttons 2 is pressed.

S ₃ : The customer inserts a card and a bankbook into their respective insertion slots, and inserts banknotes into the banknote insertion/reception slot 4 as guided by the CRT display 1 or voice.

S ₄ : If the customer realizes that they are operating a transaction different from the one requested and presses the cancel button 3, or if the customer presses the cancel button 3 by mistake, proceed to the next S ₅ , Otherwise, continue processing the deposit or withdrawal.

_S5 : Since the cancel button 3 was pressed, the confirmation screen shown in Figure 2 is displayed on the CRT display,
When instructing the customer to suspend the transaction, the customer is guided to press the button corresponding to Yes on transaction selection button 2.

S ₆ : If the customer presses the Cancel button 3 by mistake, if the customer presses the No button, the process will proceed to the next S ₇ , and if the customer does not press the No button, the process will proceed to S ₈ .

_S7 : Since the customer realized that he had pressed the Cancel button 3 by mistake and pressed the No button, the transaction is not interrupted and "Continue" is displayed to continue the deposit or withdrawal process.

_S8 : If the customer wants to interrupt the transaction currently in progress, press the Yes button to proceed to the next _S9 , otherwise repeat from _S6 .

S ₉ : The customer requests to interrupt, so display "Interrupt" on CRT display 1, interrupt the transaction currently in progress, eject the customer's card and passbook from the device's respective slots, and The bill is sent to the bill insertion receiving slot 4 and returned to the customer, the device is initialized, and the process returns to _S1 .

[Effect of idea]

As explained above, the present invention displays a cancel button for instructing cancellation of the transaction currently being processed and a guidance screen for operations necessary for the transaction, and when the cancel button is pressed during transaction processing. A means for guiding a customer to display a confirmation screen for confirming whether or not to enable the press of a cancel button; and a cancel enable button provided at a position different from the cancel button to enable the press of the cancel button. , the above-mentioned cancel button and a cancel invalid button that invalidates the press of the cancel button provided in a position different from the cancel valid button, and when the cancel valid button is pressed after the cancel button is pressed, the transaction is canceled. interrupt,
Since the transaction is continued when the cancel invalidation button is pressed, the following effects can be obtained.

In other words, even if you press the Cancel button, the transaction will not be interrupted unless you press the Cancel Valid button located at a different position from the Cancel button.
Even if a customer's belongings such as a handbag or bag hit the cancel button by mistake, or the customer presses the cancel button due to misunderstanding or carelessness, correct the mistake and ensure the transaction is completed. This has the effect of not forcing the customer to redo the operation from the beginning, and also prevents a decrease in device usage efficiency due to redo of the operation caused by pressing the cancel button. can get.

[Brief explanation of drawings]

FIG. 1 is a configuration diagram of a customer operation section of an automatic transaction device showing an embodiment of the present invention, FIG. 2 is a plan view showing a confirmation screen display, and FIG. 3 is a processing flowchart for pressing a cancel button. 1... CRT display, 2... Transaction selection button, 3... Cancel button, 4... Bill insertion receiving slot.

Claims (1)

[Scope of Utility Model Registration Request] An automatic cash transaction device having a deposit function and a withdrawal function, which displays a cancel button to instruct the cancellation of the transaction currently being processed and a guidance screen for operations necessary for the transaction, and a customer guidance means for displaying a confirmation screen for confirming whether or not to enable the pressing of the cancellation button when the cancellation button is pressed during transaction processing; and a cancel invalidation button that invalidates the press of a cancel button provided at a different position from the cancel button and the cancel enable button, The automatic cash transaction device is characterized in that the transaction is interrupted when a cancel valid button is pressed, and the transaction is continued when a cancel invalid button is pressed.