JPH04182897A - Order data control system - Google Patents

Abstract

PURPOSE:To utilize order data, etc., effectively and to accurately inform a customer of a wait time, etc., by generating a report of processing times from the input time, cancel time, cooking start time and end time, etc., of an ordered article according to the time of a timer circuit. CONSTITUTION:When orders are received from customers, a waitress or waiter inputs a table number, the number of customers, ordered articles, and their quantities on the keyboard 24 of a portable ordering device 20 according to the order from the customers. The input data are stored in a RAM 23 and also displayed on a display unit 25. The transmission start button on the keyboard 24 is depressed to send the data in the RAM 23 from a transmitter 26 to a sale data processor 10. The CPU 11 of the processor 10 adds the ordering time based on the time of the timer circuit 19, stores the time in a RAM 13 and also displays it on a CRT 15, and also sends it to a kitchen terminal equipment 1 through a transmission line 9. The CPU 2 of the equipment 1 makes a display 6 of the ordered articles, data on ordered articles which begin to be cooked are sent to the sale data processor 10, and the cooking start time is added to the data and stored in the RAM 13.

Description

[Detailed description of the invention]

[Field of Industrial Application] The present invention relates to an order data management system used in restaurants. [Prior Art] Conventionally, order data management systems used in restaurants have been known. By transmitting the items to be ordered via the register body to the portable ordering device, it is immediately determined whether or not the item ordered by the portable ordering device will have to wait, and the customer is notified. [Problem to be solved by the invention] Conventional order data management systems are configured as shown below, and although order data, etc. are accumulated, the order data, etc. are not used effectively. There was a problem. Furthermore, when using a portable ordering device to instantly determine whether or not an item ordered will have to wait and notify the customer, it is not possible to accurately inform the customer of the waiting time, etc. This invention was made in order to solve the above-mentioned problems, and aims to provide an order data management system that can effectively utilize order data, etc. and accurately inform customers of time etc. . [Means for Solving the Problems] In order to achieve the second object, the order data management system according to the present invention is a wireless portable ordering device that inputs orders from a customer's dining table at a restaurant. a sales data processing device having a storage means for receiving the order item data inputted by the portable ordering device and storing order items, quantities, table numbers, etc., and receiving the order item data from the sales data processing device. and a kitchen terminal device for displaying the quantity of ordered items, etc., and an input means for inputting the start and end of cooking of the ordered items to the kitchen terminal device (7. A clock circuit is installed in the sales data processing device). Therefore, the sales data processing device calculates the input time of the ordered item based on the time of the clock circuit.The average cooking time for each item is calculated from the order cancellation time, cooking start time, cooking end time, checkout time, etc. It is characterized by creating a report of processing time such as table turnover rate and average cancellation time.Furthermore, when the sales data processing device is ordered or canceled, it is possible to determine whether the canceled item has already started cooking or not. Decide whether
It is preferable to cancel the start of cooking of the canceled item if it has not been started, and to judge whether or not it is possible to send the canceled item to another customer if the cooking has already started. Furthermore, the portable ordering device may be provided with a display means, and the display means may be configured to display the time available for each ordered item based on information from the sales data processing device. [Operation] With the above configuration, the order data management system of the present invention allows customers to input orders from the table where they eat at a restaurant using a wireless portable ordering device. The input order item data is received and the quantity of each order item is stored by the storage means of the sales data processing device. It memorizes the table number, etc., receives the ordered item data from the sales data processing device, displays the quantity of the ordered item, etc. on the kitchen terminal device, and instructs the kitchen terminal device to start and finish cooking the ordered items using input means. Input 12, manual time of the order based on the clock circuit time. The sales data processing device creates a report of processing times such as average cooking time, table turnover rate, and average cancellation time for each item based on the canceled time of ordered items, cooking start time, cooking end time, and settlement time. Furthermore, when an ordered item is canceled, the sales data processing device determines whether or not the canceled item has already started cooking;
If the cooking of the canceled item has not been started, the cooking start of the canceled item is canceled, and if the cooking has been started, it is determined whether or not the canceled item can be passed on to other customers. Further, the time available for each ordered item is displayed on a display means provided in the portable ordering device based on information from the sales data processing device. [Example 1] An example of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the configuration of a kitchen terminal device of an order data management system according to an embodiment of the present invention, FIG. 2 is a block diagram showing the configuration of a portable ordering device according to an embodiment of the present invention, and FIG. The figure is a block diagram showing the configuration of a sales data processing device according to an embodiment of the present invention. The kitchen terminal device 1 has a CPU 2, and the CPU 2 includes a ROM 3 for storing control programs, etc., a RAM 4 for storing data, etc., and an input means for inputting the start and end of cooking of ordered items. A keyboard 5, a CRT 6 for displaying the quantity of ordered items, a printer 7, and a transmission interface 8 are connected, and a sales data processing device 10 is connected to the transmission interface 8 via a transmission path 9. The sales data processing device 10 has a CPTJll, and the CPU II includes a ROM 1.2 for storing control programs, etc., a RAM 1.3 for storing data, etc., a keyboard 14 as an input means, and the quantity of ordered products. A CRT 15, a printer 16, a transmission interface 17, a transmitter/receiver 18, and a clock circuit 19 are connected, and the transmitter/receiver]8 can wirelessly transmit and receive data to and from the portable ordering device 20. Furthermore, the portable ordering device 20 has a CPU 21, and the CPU 21 includes a ROM that stores control programs and the like.
22, a RAM 2S for storing data etc., a keyboard 24 as an input means, a display 25 for displaying the quantity of ordered items, etc., and a transmitter/receiver 26 are connected, and the transmitter/receiver 26 is a sales data processing device. It is now possible to send and receive data to and from 10. Next, the operation of this embodiment will be explained. When receiving an order from a customer, the waitress or waiter inputs the number of table <-1 customers, the ordered items, and their quantities using the keyboard 24 of the portable ordering device 20 according to the customer's order. Then, the data input from the keyboard 24 is stored in the RAM.
2B and displayed on the display 25, the waitress or waiter confirms with the customer whether the ordered item displayed on the display 25 matches the customer's order, and if it is incorrect, the entered order is displayed. Correct the item. If the ordered item displayed on the display 25 matches the order from the customer, the waitress or waiter presses a transmission start button (not shown) on the keyboard 24 of the portable ordering device 20 and stores it in the RAM 23. The data being displayed is wirelessly transmitted from the transceiver 26 to the sales data processing device 10. Then, C of the sales data processing device 10 receives the order data from the portable ordering device 20 via the transceiver 20.
PUII adds an order time to the order data based on the time of the clock circuit 19, and sends the order data to which the order time has been added to R.
It is stored in the AM 13, displayed on the CRT 15, and transmitted to the kitchen terminal device 1 via the transmission path 9. Further, the CPU 2 of the kitchen terminal device X, which receives the order data with the order time added thereto from the sales data processing device 10 via the transmission line 9 and the transmission interface 8, stores the order data with the order time added in the RAM 4 and also stores the order data with the order time added thereto in the CR.
Display on T6. Then, the cook confirms the ordered items displayed on the CRT 6 and inputs the ordered items to be cooked using the keyboard 5. Then, the data of the ordered item that has started cooking is transmitted to the sales data processing device] 0, and the CPU II of the sales data processing device 10 sets the cooking start time in the data of the ordered item that has started cooking based on the time of the clock circuit 19. and stores this data in the RAM 13. Then, when the cooking of the predetermined ordered item is completed, the cook inputs the finished ordered item using the keyboard 5. Then, the data of the ordered items that have been cooked is sent to the sales data processing device 10, and
The UI 1 adds the cooking end time to the data of the ordered item whose cooking has been completed based on the time of the clock circuit 19, and stores this data in the RAM 13. Furthermore, the waitress or waiter finishes cooking or
Deliver ordered items to customers' tables. When the customer finishes eating, the customer presents a plastic card with the order number written on it to the cashier. Then, the cashier enters the order N written on the plastic card using the keyboard 14 of the sales data processing device 10.
When o is input, the CPU of the sales data processing device 10
] calculates the fee from the ordered item corresponding to the order number stored in RAMl1, and prints out the order item unit price and total amount on the printer in the order item list 2, and the customer pays the fee and prints out the order item list. , you will receive a receipt with the unit price of the ordered item and the total amount printed, and the payment process will be completed. At this time, the CPU II adds the settlement time to the data based on the time of the clock circuit 19 and stores it in the RAM 13. Next, the process to be performed when an ordered item is canceled will be explained with reference to the flowchart of FIG. 4. When cancellation data (table number, order number, canceled item and quantity) is input from the portable ordering device 20, the CPU of the sales data processing device 10
1 searches the order data stored in the RAM 13 (step S1), and determines whether there is cancellation data or the same order data among the order data stored in the RAM 1B (step S2). So

[7.CPTJ1 if there is any applicable data]
sets the cancellation time to the canceled item (step S3). Note that if it is determined in step S2 that there is no cancellation data or the same order data, it is determined that an error has occurred and the process is terminated. Then, the CPU 1 determines from the data of the ordered items whether the canceled item has already started cooking or not. (Step S4
), if it is determined that the cooking of the canceled item has not yet started, the kitchen terminal device 1 is instructed to cancel the cooking start of the canceled item (step S5). In addition, if we determine that the canceled item has already been started,
The CPU 1.1 registers the canceled item as management data to be transferred to another person (see FIG. 9(d)) [7 (Step S).
6) Notify the kitchen terminal device that there has been a cancellation (step S7). The management data to be transferred to others is prepared in the item table as the number of in-process items, the number of finished items, and l-, and is cleared to zero every day when the store opens (see FIG. 9(d)). Then, the kitchen terminal device 1 that receives the cancellation requests the user to select whether to turn the contents of the work in progress into a finished product, to leave the work in progress as it is, or to throw away the work in progress. Next, the process at the start of cooking will be described. When the cook inputs the cooking number (for example, table number, ordered item, order quantity can be specified by CRT 6, etc.) for starting cooking (step 510), the CPU 1 of the sales data processing device 10 selects the item to be cooked. The number of managed items to be passed on to others (hereinafter referred to as "managed number")
Step 5ll) If it is determined that there is no managed quantity, instruct C to make as many as the ordered quantity.
It is displayed on RT6 (step 512). The CPU 1 then writes the cooking start time (step 513). In addition, if it is determined that there is a number of managed items, it is determined whether the number of orders ≦ the number of managed items (step 514), and the number of orders ≦
If it is determined that the number of items to be managed is the same, the CPU 11 displays on the CRT 6 an instruction to send the same number of items from among the items to be managed to the customers who have ordered the same number of items (step 515). Then, the CPU II holds the value obtained by subtracting the number of orders from the managed number as a new managed number (step 816), and performs the operation of step 513. In addition, in step 8]4, if it is determined that the number of orders is not equal to the number of managed items, that is, the number of orders is equal to the number of managed items, the CPU 1 sends all managed items to customers who have ordered the same item. A rotation instruction is displayed on the CRT 6 (step 517). Then, the CPU 11 displays on the CRT 6 the actual number to be produced, which is obtained by subtracting the number of items to be managed from the number of orders (step 51).
8). Further, the CPU 1 clears the management number to zero (step 519) and performs the operations of step $13. Next, the operation when the sales data processing device 1o creates a report based on the accumulated data will be explained. First, order cancellation report (see Figure 9(c))
The operation for creating the will be explained along the flowchart of FIG. When the program is started and a file is opened by the operator operating the keyboard 14 (step 520), the CPU II of the sales data processing device co0:
Read order settlement FILE data from RAM1.3 (
step 821). Then, the CPU II detects the end of data (hereinafter referred to as AT).
Step 522), A
If it is determined that it is T END, the average cancellation time is calculated using the following equation (step 823). Average cancellation time - ΣCancellation time ÷ Cancellation data count Then, the CPU 1 prints out an order cancellation report (see FIG. 9(C)) in which the calculated average cancellation time is described using the printer 1-6 (step 524).
), the file is closed and the process ends (step 525). Furthermore, in the aforementioned step S22, AT END (
If the CPU II determines that the end of the data is not
Determine whether or not it is cancellation data (step 526); if it is determined that it is cancellation data, print the details (step 527); and add up the cancellation time (step 52).
8). The CPU II then increments the cancellation data count (step 529) and returns to step 521. Next, the table rotation rate Rev-1 (see Figure 9(b))
The operation when creating O will be explained along the flowchart of FIG. When the program is started and a file is opened by the operator operating the keyboard 14 (step 530), the CPU II of the sales data processing device 10:
The order settlement FILE data is read from the RAM 13 (step 531). Then, CPU 1 determines whether it is AT END (end of data) (step 532) and AT EN.
If it is determined that it is not D, the CPU 11 calculates the number of customers, the earliest order time and serving time, the latest order time and serving time,
Obtain the settlement time, write the data in the table number-specific tabulation area (not shown) of RAM2S, calculate the table occupancy time using the following formula (step 33B), and step 5
Return to 31. Table occupancy time - Settlement time - Earliest order Also, if it is determined in the aforementioned step S32 that it is not AT END (end of data), the CPU II determines whether all the table number-by-table number total area data has been processed or not.Step 534 ), if it is determined that all the tabulated area data by table number has been processed, the file is closed and the process ends (step 535). Then, if it is determined that all table number-by-table number total area data has not been processed, the CPU II reads data for each table number from the table number-by-table number total area (step 536), and prints the details using the printer 16 (step 537). ). Then, the CPU determines whether the details of the table number have been printed (step 538), and if it is determined that the details have not been printed, the process returns to step S34. Furthermore, if it is determined that the printing has been completed, the CPU 11
Average number of customers and average occupancy time for each table number,
Calculate using the following formula (step 539), print the average value record for each table number (step 540), and return to step S34. Average number of customers - total number of customers / number of detail records Average occupancy time - total table occupancy time / number of detail records Next, the flowchart in Figure 8 shows the operation when creating the average cooking time report by item (see Figure 9 (a)). I will explain along. When the operator operates the keyboard 4 to start the program and open a file (step 541), the CPU II of the sales data processing device 10:
Read order settlement FILE data from RAM1.3 (
Step 542). Then, the CPU 11 determines whether it is AT END or not (Step 543); if it determines that it is not AT END, the CPU II determines whether there is a cancellation time (Step 544); if it determines that there is a cancellation time, the above-mentioned Return to step S42. In addition, if it is determined that there is no cancellation time, the CPU
I writes the read data (order time, cooking start time, cooking end time) in the item-by-item total area (see FIG. 10) (step 545), and returns to step S42. On the other hand, in the aforementioned step S43, it is determined that AT END is reached (in this case, the CPU 1 determines whether all item data in the item-by-item total area has been processed or not (step 546)), and the item-by-item total area (see FIG. 10) is determined to be AT END. ), the file is closed and the process ends (step 547). If it is determined that all the item data in the item-by-item total area has not been processed, CPL II 1 calculates the start time and cooking time from the detailed data of the same item using the following formula (step 548), and prints the detailed data to the printer. ]6
(Step 549). Start time - Cooking start time - Order time Cooking time - Cooking end time - Cooking start time Then, CPUI r~ is
It is determined whether the detailed data of the item has been printed (step 550), and if it is determined that the detailed data of the item has not been printed, the process returns to step S46. Further, if it is determined that the detailed data of the item has been printed, the CPU II calculates the average start time and average cooking time from the following formula (step 551). Average start time - total start time / number of detailed records Average cooking time - total cooking time / number of detailed codes Furthermore, CPUII
In step 552), the average value record for each item is printed by the printer 16, and the process returns to step S46. In addition, if the CPU here writes the calculated average cooking time for each item into the average cooking time of the item mask, the display 25 of the portable ordering device 20 will display the calculated average cooking time of each item. It displays the waiting time of an order, and when taking an order, the waiter can inform the customer of the average cooking time of the order. [Effects of the Invention] As described above, according to the present invention, the input time of the ordered item, the canceled time of the ordered item, the cooking start time, and the cooking end time are determined based on the time of the clock circuit. It is configured to create a report of processing time such as average cooking time, table turnover rate, average cancellation time, etc. for each item based on checkout time, etc., so order data etc. can be effectively used.
The optimal number of seats at each table can be determined from the average number of people per table and the average occupancy time, which allows for rational table layout. In addition, when an ordered item is canceled, the sales data processing device is used to determine whether the canceled item has started cooking or not, cancel the cooking start of the canceled item if it has not started, and send it to other customers if it has already started. Since the system is configured to determine whether or not canceled items can be returned, canceled items can be used effectively and losses can be kept to a minimum. Furthermore, the portable ordering device is equipped with a display means, and the display means is configured to display the holding time for each ordered item based on information from the sales data processing device. By informing customers of the average cooking time, you can reduce complaints about slow orders.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the configuration of a kitchen terminal device according to an embodiment of the present invention, FIG. 2 is a block diagram showing the configuration of a portable ordering device according to an embodiment of the present invention, and FIG. A block diagram showing the configuration of a sales data processing device according to an embodiment of the present invention. FIGS. 4 to 8 are flowcharts showing the operation of the present invention. FIG. 9 is a report according to an embodiment of the present invention. FIG. 10 is a diagram showing the item-by-item totaling area of the RAM. - Kitchen terminal device 5 ... Keyboard 10 ... Sales data processing device 13 ... RAM ]9 ... Clock circuit 20 ... Portable ordering device 25 - Display device

Claims (3)

[Claims] (1) A wireless portable ordering device that inputs orders from the table where customers eat at a restaurant, and a wireless portable ordering device that receives order item data entered by the portable ordering device, such as quantity and table number for each ordered item. An order data management system comprising: a sales data processing device having a storage means for storing the information; and a kitchen terminal device receiving order item data from the sales data processing device and displaying the quantity of the ordered items, etc. The terminal device is provided with an input means for inputting the start and end of cooking of ordered items, the sales data processing device is provided with a clock circuit, and the sales data processing device inputs the ordered items based on the time of the clock circuit. Order data that is characterized by creating a report of processing time such as average cooking time for each item, table turnover rate, average cancellation time, etc. from time, order cancellation time, cooking start time, cooking end time, payment time, etc. management system. (2) causing the sales data processing device to determine whether or not the canceled item has already started cooking when the ordered item is cancelled;
2. The order data management system according to claim 1, wherein the order data management system is configured to cancel the start of cooking of the canceled item if the cooking has not been started, and to determine whether or not the canceled item can be sent to another customer if the cooking has started. (3) The portable ordering device is provided with a display means, and the display means is configured to display the time limit for each ordered item based on information from a sales data processing device. Order data management system.