JPH03292036A - Exchange fault notice system - Google Patents

Abstract

PURPOSE:To attain proper diagnosis for a caused fault even when a skillful maintenance personnel is not resident to an installed position of an exchange by identifying a fault class of fault information outputted from the exchange and informing the occurrence of the fault to one-plural notice destinations. CONSTITUTION:When a fault takes place in an exchange 1, a fault display lamp provided to a fault monitor in the exchange 1 is lighted, a fault display lamp is lighted and a bell provided on a fault display panel 2 rings and a message m1 representing the importance of the caused fault and the fault class is sent to a maintenance operating terminal equipment 3. A fault level discrimination section 35 analyzes the message m1 sent from a message reception section 31 and identifies it to be a message representing the fault class, then the section 35 identifies the fault class and the importance, and when the fault is classified to be an important fault, a notice destination number (a) corresponding to the fault class identified from the message m1 is extracted from a notice list 36 and informed to the notice destination.

Description

[Detailed Description of the Invention] [Summary] This invention relates to a switching equipment failure notification system that allows notification to be sent to various destinations depending on the type of fault that occurs in the switching equipment, without requiring a skilled maintenance person to be permanently stationed at the location where the switching equipment is installed. The purpose is to enable appropriate diagnosis of the faults that occur and to quickly repair the faults.

Fault type identification means for identifying the fault type of fault information output from the exchange, and notification for reporting the occurrence of a fault to one or more predetermined reporting destinations based on the identification results output from the fault type identification means. and means.

[Industrial application field]

The present invention relates to an exchange failure notification system that allows notification to be made to various destinations depending on the type of failure occurring in the exchange.

As switching equipment becomes more sophisticated, the types of faults that occur in switching equipment become more diverse, and the urgency of countermeasures and the level of skill required for fault diagnosis also vary depending on the degree of influence on switching equipment operation.

[Conventional technology]

FIG. 3 is a diagram showing an example of a conventional exchange fault notification system.

In FIG. 3, when a failure occurs in the exchange 1, a failure indicator lamp (not shown) provided on the affected device in the exchange 1 is turned on, and a failure indicator 2 installed in the installation room of the exchange 1 is turned on. It starts up, lights up and rings the fault indicator lamp and bell that are commonly provided on the fault display panel 2,
Notify maintenance personnel of the occurrence of a failure.

The exchange 1 also outputs message ml indicating the importance and type of the fault that has occurred, and transmits it to the maintenance operation terminal 3 attached to the exchange 1.

In the maintenance operation terminal 3, the message receiving section 31 receives the message m1 transmitted from the exchange 1, causes the message output section 32 to print it out, and causes the message storage section 33 to accumulate it in the message history storage section 34.

A maintenance person who notices the occurrence of a failure from the failure display panel 2 extracts the message m1 printed out by the maintenance operation terminal 3 and the message history stored in the message history storage unit 34, and displays the messages before and after message m. By analyzing each output message, a fault occurring in the exchange 1 is diagnosed and repaired.

Depending on the fault that occurs, it may have a serious impact on the operation of the exchange 1, so it may be necessary to repair it as soon as possible. Repairs may require the knowledge and experience of a skilled technician.

[Problems to be Solved by the Invention] As is clear from the above explanation, in the conventional exchange failure notification system, the occurrence of a failure is indicated by the failure display panel 2 and the maintenance operation terminal 3 attached to the exchange 1, and Since the type of failure that has occurred is notified, a maintenance person is stationed at the location where the exchange 1 is installed, and has the expertise to diagnose and repair the failure based on the message m and the message history. I needed to be there.

However, 1. It is almost impossible to have this type of skilled technician on site at all times, and as a result, faults that occur may not be properly diagnosed or may be incorrectly diagnosed. , or there were problems such as it took time to repair.

SUMMARY OF THE INVENTION An object of the present invention is to enable appropriate diagnosis of failures before they occur and to quickly repair failures without requiring a skilled maintenance person to be permanently stationed at the location where a switch is installed.

[Means to solve the problem]

FIG. 1 is a diagram showing the principle of the present invention.

In FIG. 1, reference numeral 1 indicates an exchange to which the present invention is applied.

Reference numeral 100 denotes a failure type identification means provided according to the present invention.

200 is a reporting means provided according to the present invention.

300, to 300. is the notification destination provided by the present invention.

[Effect]

The failure type identifying means 100 identifies the type of obstruction in the failure information t output from the exchange 1.

The reporting means 200 sends one or more predetermined reporting destinations 300. based on the identification result output from the failure type identification means 100. 〜300. to report the occurrence of a failure.

Note that the 1llll reporting means 200 may be configured to notify a wireless receiver carried by a skilled engineer in advance, for example, by a wireless paging telephone system.

Furthermore, the reporting means 200 includes image communication for transmitting failure information to a skilled engineer via, for example, a comprehensive service digital communication system that allows multiple communications in parallel;
It is also contemplated to allow voice communication in parallel with the maintenance personnel who are diagnosing the exchange.

Therefore, even if a skilled engineer is not stationed at the location where the switch is installed, it is possible to notify a technician who can perform an appropriate diagnosis of the fault, depending on the type of fault that has occurred in the switch. This makes it possible to properly diagnose and promptly repair any faults that occur, thereby increasing the reliability of the exchange.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 2 is a diagram showing a switch failure notification system according to an embodiment of the present invention. Note that the same reference numerals indicate the same objects throughout the figures.

In FIG. 2, the fault type identification means 1 in FIG.
A failure level determination section 35 is provided in the maintenance operation terminal 3 as 00, and a notification list 36, a pager transmission section 37, and a FAX are provided as the notification means 200 in FIG.
A voice transmission unit 39 is provided within the maintenance operation terminal 3, and is further provided with a notification destination 300 in FIG. 〜300. As such, the skilled engineer 6 is made to carry a wireless receiver [hereinafter referred to as a pager (PB) 7], and a facsimile terminal (hereinafter referred to as a pager (PB) 7) is installed at the location of the other skilled engineer 8, which is capable of communicating with the integrated service digital communication system. A FAX) 9 and a telephone 10 are provided.

In FIG. 2, when a fault occurs in the exchange 1, the fault display lamp (not shown) provided on the affected device in the switch 1 lights up, and the fault display provided on the fault display panel 2 lights up, as described above. The lamp and bell light up and ring, and a message m indicating the importance and type of the fault that has occurred is transmitted to the maintenance operation terminal 3.

In the maintenance operation terminal 3, the message receiving section 31 receives the message ml transmitted from the exchange 1, causes the message output section 32 to print it out as described above, and also causes the message storage section 33 to print out the message ml from the message history storage section 34.
At the same time, the received mensage ml is further transmitted to the fault level determination section 35.

The failure level determining unit 35 analyzes the message m transmitted from the message receiving unit 31, and when identifying that it is a message indicating a failure type, further identifies the failure type and its importance, The failures are classified into important failures that have a significant impact on the operation of the exchange 1 and non-important failures that do not significantly impede the operation of the exchange 1.

If the failure is classified as a non-important failure, the message output unit 32
No measures are taken other than printing out the message m, and storing the message m in the message history storage unit 34 by the message storage unit 33. However, if the failure is classified as a major failure, the failure level determination unit 35 creates a notification list. See 36.

The notification list 36 includes information on notifying engineers who can appropriately diagnose and repair the occurrence of a failure via the public communication network 5, corresponding to various types of important failures that occur in the exchange 1. A reporting destination number a indicating the reporting destination is registered.

The failure level determination unit 35 extracts the report destination number a corresponding to the failure type identified from the message ml from the notification list 36, and analyzes the type of the report destination.

As a result of the analysis, the reporting number a is blurred, 7 tobels (PB) 7
(a=a), the failure level determining unit 35 activates the pager transmitting unit 37 and transmits the destination number a1 and, if necessary, a message m2 indicating the details of the failure.

The activated pager transmitting unit 37 transmits a calling signal C8 to the public communication network 5, and then transmits the destination number a1 transmitted from the failure level determining unit 35 and a message m2 as necessary. .

The public communication network 5 detects the calling signal C+ received from the pager transmitter 37, and then calls the received reporting number a.
, based on the pager (P
B) Send a calling signal r to 7. Note that if the message m2 is also transmitted from the pager transmitter 37, the message m! Also send.

When the pager (PB) 7 receives the calling signal r1 transmitted from the public communication m5, the pager (PB) 7 performs 1. The skilled engineer 6 is notified of the incoming call, and if the message m2 can be displayed, the message m2 transmitted from the public communication network 5 is received and displayed on a display section (not shown).

The skilled engineer 6 who noticed the incoming call to the pager (PB) 7 reads the message m2 if the message m2 is displayed on the pager (PB) 7, and then
Call the telephone 4 attached to the maintenance operation terminal 3 via the public communication 1i15 using a known method, ask the stationed maintenance personnel about the fault occurrence situation, give necessary instructions, and perform diagnosis and repair. Execute.

On the other hand, when the failure level determination unit 35 analyzes the report destination number a extracted from the notification list 36, the report destination number a does not indicate the FAX terminal (FAX) 9 or the telephone 10 (a=az). In this case, the failure level determining unit 35 activates the history matching unit 38, transmits the message ff1l, and
The destination number a2 is transmitted to the FAX voice transmission section 39.

The activated history combination unit 38 is the message history storage unit 3.
Message history stored in 4.

, edits the message history h2 accumulated in a predetermined period before and after the message m transmitted from the failure level determination section 35, and sends the message to the FAX voice transmission section 39.
to communicate.

When the FAX voice transmitting section 39 receives the reporting number a from the failure level determining section 35 and the message history h2 from the history combining section 38, it transmits a calling signal c2 to the public communication network 5. , and then transmits the reporting destination number a2 transmitted from the failure level determination unit 35.

When the public communication network 5 detects the calling signal c2 received from the F A, Facsimile terminal (FAX) 9 and telephone 1 installed at the location of engineer 8
Calling signal for 0・r! After transmitting the fax, a factor communication channel is set up between the FAX voice issuing section 39 and the facsimile terminal (FAX) 9, and the telephone 4 and telephone 10 attached to the FAX voice transmitting section 39 are connected to each other. Set up a voice communication path between them.

The FAX voice transmitter 39 is a facsimile terminal (FAX>
When a facsimile communication channel is set up with 9, a message transmitted from the history section 38 is sent. Send by facsimile main signal.

When the skilled engineer 8 receives the message history h2 through the facsimile terminal (FAX) 9, the skilled engineer 8 receives the message history h2.
In addition to analyzing the problem, the system also listens to the resident maintenance personnel about the situation of the failure via the voice communication path set up between the telephone 10 and the telephone 4, and also gives necessary instructions to carry out diagnosis and repair. .

Note that if the message receiving unit 31 and failure level determining unit 35 of the maintenance operation terminal 3 are inoperable, or
If the exchange 1 is unable to send the message m, the fault display panel 2 is activated from the switch 1 and sends a fault signal f, which is output when the fault indicator lamp and bell are activated, to the pager transmitter. 370, the pager transmitter 37 can be activated to call the pager (PB) 7 carried by the specific skilled engineer 6 using the fixed number a. It is possible.

As is clear from the above description, according to this embodiment, the failure level determination unit 35 in the maintenance operation terminal 3 analyzes the message m output from the exchange 1, and when it is classified as a major failure, a notification is sent. The occurrence of a failure is automatically notified to the skilled engineer 6 and/or 8 using the reporting number a registered in the list 36, and the required message mg, d or message history h2 is transmitted. Since diagnosis and repair are possible, appropriate diagnosis is performed and repair can be performed quickly.

Note that FIG. 2 is merely an embodiment of the present invention, and includes, for example, the reporting means 200 and the reporting destinations 300a to 300.
is 1. P training engineer 6 carrying a pager (PB) 7
, as well as a facsimile terminal (FAX) 9 and a telephone], O
Although there are many other variations that can be considered, such as calling the skilled engineers 8 individually who will install the The effect of the invention remains the same.

〔Effect of the invention〕

As described above, according to the present invention, even if a skilled engineer is not stationed at the location where the switch is installed, the occurrence of a fault is notified to a technician who can perform an appropriate diagnosis depending on the type of fault that occurs in the switch. This makes it possible to properly diagnose and quickly repair failures occurring in the exchange, thereby improving the reliability of the exchange.

X), 31 is a message receiving section, 32 is a message output section, 33 is a message storage section, 34 is a message history storage section, 35 is a failure level determination section, 6 is a notification list, 37 is a pager transmission section, 8 is a history 39 is a synthesis unit; 39 is a FAX voice transmission unit; 10 is a failure type identification unit; 200 is a notification unit; 3

[Brief explanation of the drawing]

FIG. 1 is a diagram showing the principle of the present invention, FIG. 2 is a diagram showing an exchange failure notification system according to an embodiment of the invention, and FIG. 3 is a diagram showing an example of a conventional exchange failure notification system. In the figure, ■ is a switchboard, 2 is a fault display panel, 3 is a maintenance operation terminal, 4 and ]0 are telephones, 5 is a public communication network, 6 and 8 are skilled engineers, 7 is a pager (PB), 9
is a facsimile terminal (F'A'

Claims (3)

[Claims] (1) Fault type identification means (100) for identifying the fault type of fault information (t) output from the exchange (1); One or more designated reporting destinations (
300_a to 300_y) are provided with a reporting means (200) for reporting the occurrence of a fault. (2) The exchange failure notification system according to claim 1, wherein the notification means (200) is a wireless paging telephone system for a wireless receiver carried by a predetermined individual. (3) The exchange failure notification system according to claim 1, wherein the notification means (200) is a comprehensive service digital communication system capable of executing voice communication and image communication in parallel.