JPH0365851A - Fault information notice system - Google Patents

Abstract

PURPOSE:To recognize early a fault of an exchange by adding a function sending fault information in a form of voice through the use of a public telephone network to a maintenance system. CONSTITUTION:A telephone set 6 for maintenance personnel side informs fault information to a maintenance personnel and the maintenance personnel recognizes the presence of a fault to take a required action. That is, an automatic dialer 33 dials a telephone number of the telephone set 6 for maintenance personnel. Moreover, a digital talkie device 34 sends the fault information to a public telephone network in a voice message. When monitor test information is sent to a central controller 30 through an information collection device 31, the central controller 30 selects a proper message among voice messages recorded in a digital talkie device 34. Then the automatic dial controller 33 controls the automatic dialer 5 to apply automatic dialing and the voice message of fault information is sent to the telephone set 6 for maintenance personnel. Thus, taking much time to inform fault information to a skilled engineer is avoided.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a failure information notification system in a storage program controlled exchange.

[Conventional technology]

Conventionally, this type of fault information notification system outputs fault information to a printer, etc. in the maintenance system, and also sends fault information such as MJ (major) and MN (minor) using an alarm indicator for maintenance using a lamp (visible method) and a bell (audible method). The person was notified.

[Problem to be solved by the invention]

The above-described conventional failure information notification system has a drawback in that a maintenance person cannot discover an abnormality in the exchange unless he or she is near the alarm indicator or the printer. On the other hand, with the recent development of central exchange maintenance systems, there is a trend toward maintaining network safety by centrally managing the exchange network system at a central maintenance center and having senior engineers at the central maintenance center provide appropriate advice and maintain the exchange network system. This has the disadvantage that it takes time for senior engineers to be notified of failure information.

[Means to solve the problem]

The failure information notification method of the present invention includes, in a storage program controlled exchange, a display device control means for notifying a maintenance person of collected monitoring test information of the exchange;
The maintenance system includes a control device for storing information in a file memory and a transfer control means for notifying a remote maintenance station; The present invention is characterized by comprising a digital talkie device that outputs the voice message, and an automatic dialing device.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a system configuration diagram of an embodiment of the failure information notification method of the present invention.

In FIG. 1, reference numeral 1 indicates a communication path device of a storage program controlled exchange, and reference numeral 2 indicates a central processing unit.

3 is a maintenance system control device, which collects various monitoring test information of the exchange through the transmission line 7, and controls the keyboard and C.
It outputs to an input/output device (such as a personal computer) 4 having an RT.

Reference numeral 5 denotes an automatic dialing device, which has a function of automatically dialing a telephone number to the telephone 6 on the maintenance side and a function of transmitting a voice message. The maintenance person's telephone 6 notifies the maintenance person of the failure information, and the maintenance person takes necessary action upon learning that there is an abnormality in the exchange.

The maintenance system control device 3 has a central control device 30 having a processor and memory, collects various monitoring test information from the exchanges, and controls the interface with the central control device 30, the information collection device 31, and the input/output device 4 to perform maintenance. an input/output control device 32 that performs man-machine interface with the person;
It consists of an automatic dial control device 33 and a digital talkie device 34 connected to the automatic dial device 5. The automatic dialing device 33 automatically dials the telephone number of the maintenance person's telephone 6. The digital talkie device 34 also sends fault information as a voice message to the public telephone network.

When the monitoring test information is sent to the central control device 30 through the information collection device 31, the central control device 30 selects an appropriate message from among the voice messages recorded in the digital talkie device 34 based on this information. Then, the automatic dialing control device 33 controls the automatic dialing device 5 to make automatic dialing, and sends a voice message of fault information to the maintenance telephone 6. Further, the telephone number of the maintenance person's telephone 6 is registered from the input/output device 4 via the input/output control device 32. In this embodiment, a personal computer is used as the input/output device 4.

〔Effect of the invention〕

As explained above, the present invention adds a function to the maintenance system to send fault information in the form of a voice message using the public telephone network, thereby allowing maintenance personnel to move to a rest room away from the maintenance testing room of the telephone office. Even if you are in a night shift room, etc., as long as there is a telephone set up there, you can be immediately notified of an abnormality in the switchboard.In addition, in a centralized maintenance system, it is also possible to notify senior engineers at the maintenance center. It is possible to know the situation quickly, which is very effective in shortening the time required to recover from a fault in the switching equipment.

[Brief explanation of drawings]

FIG. 1 is a system configuration diagram of an embodiment of the failure information notification method of the present invention. 1... Communication path device, 2... Central processing unit, 3...
Maintenance system I system control device, 4... Input/output device, 5... Automatic dialing device, 6... Maintenance person side telephone, 7... Transmission line, 30... Central control device, 31... - Information gathering device, 32... Input/output control device, 33... Automatic dial control device, 34... Digital talkie device.

Claims (1)

[Claims] In a storage program controlled exchange, a display device control means for notifying a maintenance person of the collected monitoring test information of the exchange, a control device for accumulating it in a file memory, and a transfer control for notifying a remote maintenance station. The maintenance system comprises editing means for editing various fault information from the exchange into a state that can be output as a voice message, a digital talkie device for outputting the voice message, and a maintenance person's telephone number to be notified through a public telephone network. 1. A fault information notification system comprising: a registration means for registering a number; and an automatic dialing device for dialing the telephone number.