JPH0125261B2 - - Google Patents
Info
- Publication number
- JPH0125261B2 JPH0125261B2 JP53164428A JP16442878A JPH0125261B2 JP H0125261 B2 JPH0125261 B2 JP H0125261B2 JP 53164428 A JP53164428 A JP 53164428A JP 16442878 A JP16442878 A JP 16442878A JP H0125261 B2 JPH0125261 B2 JP H0125261B2
- Authority
- JP
- Japan
- Prior art keywords
- voice message
- call
- telephone
- recorded
- identification signal
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired
Links
- 230000004044 response Effects 0.000 claims description 31
- 238000000034 method Methods 0.000 claims description 12
- 230000008569 process Effects 0.000 claims description 6
- 239000004020 conductor Substances 0.000 description 42
- 230000005540 biological transmission Effects 0.000 description 14
- 239000011159 matrix material Substances 0.000 description 6
- 230000008901 benefit Effects 0.000 description 3
- 239000000470 constituent Substances 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000000694 effects Effects 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000000977 initiatory effect Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 239000007858 starting material Substances 0.000 description 2
- 238000004891 communication Methods 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 230000003111 delayed effect Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 230000003467 diminishing effect Effects 0.000 description 1
- 238000009429 electrical wiring Methods 0.000 description 1
- 230000014759 maintenance of location Effects 0.000 description 1
- 238000005259 measurement Methods 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 238000000926 separation method Methods 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S379/00—Telephonic communications
- Y10S379/909—Alternatives
Landscapes
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US05/865,396 US4150255A (en) | 1977-12-29 | 1977-12-29 | Conversational telephone call distributor |
Publications (2)
Publication Number | Publication Date |
---|---|
JPS54105904A JPS54105904A (en) | 1979-08-20 |
JPH0125261B2 true JPH0125261B2 (fr) | 1989-05-17 |
Family
ID=25345414
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP16442878A Granted JPS54105904A (en) | 1977-12-29 | 1978-12-28 | Method of and device for distributing telephone call |
Country Status (6)
Country | Link |
---|---|
US (1) | US4150255A (fr) |
JP (1) | JPS54105904A (fr) |
AU (1) | AU523617B2 (fr) |
CA (1) | CA1112343A (fr) |
DE (1) | DE2856326A1 (fr) |
GB (1) | GB2018091A (fr) |
Families Citing this family (43)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4328396A (en) * | 1975-08-13 | 1982-05-04 | Theis Peter F | Total service telephone answering system |
US4314103A (en) * | 1978-09-29 | 1982-02-02 | Plantronics, Inc. | Telephone answering system with simulated dial tone disconnect protection |
EP0012864B1 (fr) * | 1978-12-16 | 1983-12-14 | Deutsche Fernsprecher Gesellschaft mbH Marburg | Appareil téléphonique |
DE2941907C2 (de) * | 1979-10-17 | 1983-08-04 | Telefonbau Und Normalzeit Gmbh, 6000 Frankfurt | Schaltungsanordnung zur Anschaltung von Bedienplätzen und Ansageeinrichtungen einer Fernsprech-Auskunfts- und/oder Auftrags-Stelle an einen rufenden, identifizierbaren Teilnehmeranschluß |
EP0042861A4 (fr) * | 1979-12-31 | 1983-03-07 | Banc By Phone Corp | Systeme de conversation automatisee. |
US4327251A (en) * | 1980-03-17 | 1982-04-27 | Radionics Inc. | Automatic telephone directory message system |
US4338494A (en) * | 1980-07-11 | 1982-07-06 | Theis Peter F | Telephone call inventorying and sequencing system and method |
DE3104565C2 (de) * | 1981-02-10 | 1987-05-27 | Neumann Elektronik GmbH, 4330 Mülheim | Automatischer Anrufbeantworter |
US4719647A (en) * | 1984-01-30 | 1988-01-12 | Morgan Electronics | Telephone message retrieval system with improved processor and retrieval console |
US4856050A (en) * | 1984-01-30 | 1989-08-08 | Theis Peter F | Telephone message retrieval system with improved message processor and retrieval console including auto-disabling playback switch |
US4623761A (en) * | 1984-04-18 | 1986-11-18 | Golden Enterprises, Incorporated | Telephone operator voice storage and retrieval system |
US6201950B1 (en) | 1984-09-14 | 2001-03-13 | Aspect Telecommunications Corporation | Computer-controlled paging and telephone communication system and method |
US5825867A (en) * | 1984-09-14 | 1998-10-20 | Aspect Telecommunications Corporation | Enhanced call waiting |
US5375161A (en) * | 1984-09-14 | 1994-12-20 | Accessline Technologies, Inc. | Telephone control system with branch routing |
US5752191A (en) * | 1984-09-14 | 1998-05-12 | Accessline Technologies, Inc. | Telephone control system which connects a caller with a subscriber AT A telephone address |
US5588037A (en) * | 1984-09-14 | 1996-12-24 | Accessline Technologies, Inc. | Remote access telephone control system |
US6545589B1 (en) | 1984-09-14 | 2003-04-08 | Aspect Communications Corporation | Method and apparatus for managing telecommunications |
US6449346B1 (en) | 1985-07-10 | 2002-09-10 | Ronald A. Katz Technology Licensing, L.P. | Telephone-television interface statistical analysis system |
US20040071278A1 (en) * | 1985-07-10 | 2004-04-15 | Ronald A. Katz | Multiple format telephonic interface control system |
US4845739A (en) | 1985-07-10 | 1989-07-04 | Fdr Interactive Technologies | Telephonic-interface statistical analysis system |
US5898762A (en) * | 1985-07-10 | 1999-04-27 | Ronald A. Katz Technology Licensing, L.P. | Telephonic-interface statistical analysis system |
US5793846A (en) | 1985-07-10 | 1998-08-11 | Ronald A. Katz Technology Licensing, Lp | Telephonic-interface game control system |
US5828734A (en) | 1985-07-10 | 1998-10-27 | Ronald A. Katz Technology Licensing, Lp | Telephone interface call processing system with call selectivity |
US5359645A (en) | 1985-07-10 | 1994-10-25 | First Data Corporation Inc. | Voice-data telephonic interface control system |
US5365575A (en) | 1985-07-10 | 1994-11-15 | First Data Resources Inc. | Telephonic-interface lottery system |
US6678360B1 (en) | 1985-07-10 | 2004-01-13 | Ronald A. Katz Technology Licensing, L.P. | Telephonic-interface statistical analysis system |
US5835576A (en) * | 1985-07-10 | 1998-11-10 | Ronald A. Katz Technology Licensing, L.P. | Telephonic-interface lottery device |
US4763353A (en) * | 1986-02-14 | 1988-08-09 | American Telephone And Telegraph Company | Terminal based adjunct call manager for a communication system |
US4866756A (en) * | 1986-04-16 | 1989-09-12 | Call It Co. | Interactive computerized communications systems with voice input and output |
DE3750768T2 (de) * | 1986-04-16 | 1995-05-11 | Call It Co | Rechnergesteuertes Kommunikationssystem. |
US5115464A (en) * | 1986-08-29 | 1992-05-19 | Waldman Michael I | Multiline telephone answering system and interface therefore |
US4943995A (en) * | 1986-10-08 | 1990-07-24 | At&T Bell Laboratories | Semi-automated customer information system |
US4788715A (en) * | 1986-10-16 | 1988-11-29 | American Telephone And Telegraph Company At&T Bell Laboratories | Announcing waiting times in queuing systems |
US4850012A (en) * | 1987-12-16 | 1989-07-18 | Dytel Corporation | Automated access facilities for use with key telephone systems |
US4982420A (en) * | 1988-03-01 | 1991-01-01 | Theis Peter F | Recording system with response categorization |
DE3905259A1 (de) * | 1989-02-21 | 1990-08-23 | Telefonbau & Normalzeit Gmbh | Verfahren zur anrufbeantwortung in kommunikations-vermittlungsanlagen mit vermittlungsplaetzen |
EP0545226A3 (en) * | 1991-12-03 | 1994-06-15 | Rolm Co | Simultaneous recorded voice delivery and computer data screen delivery to an agent station |
US5444774A (en) * | 1992-06-26 | 1995-08-22 | At&T Corp. | Interactive queuing sytem for call centers |
US5329583A (en) * | 1992-06-30 | 1994-07-12 | At&T Bell Laboratories | Enhanced automatic call distribution system operation |
US5396542A (en) * | 1993-08-31 | 1995-03-07 | At&T Corp. | Method for use by a telecommunications system in enabling improved attendant services |
US6026156A (en) * | 1994-03-18 | 2000-02-15 | Aspect Telecommunications Corporation | Enhanced call waiting |
US6411682B1 (en) | 1995-09-21 | 2002-06-25 | Aspect Telecommunications Corporation | Computer controlled paging and telephone communication system and method |
US7092506B1 (en) * | 2000-10-23 | 2006-08-15 | Verizon Corporate Services Group Inc. | Systems and methods for providing audio information to service agents |
Family Cites Families (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US3728486A (en) * | 1971-08-26 | 1973-04-17 | C Kraus | Voicegram service |
BE791760A (fr) * | 1971-11-22 | 1973-03-16 | Kilby Jack St Clair | Systeme de repondeur telephonique |
US3943290A (en) * | 1974-01-09 | 1976-03-09 | Golden Michael E | Semi-automatic telephone-answering system |
US4079200A (en) * | 1976-01-19 | 1978-03-14 | Dictaphone Corporation | Apparatus for recording replies to pre-recorded messages |
US4071698A (en) * | 1977-01-10 | 1978-01-31 | Franklin V. Barger, Jr. | Telephone system for audio demonstration and marketing of goods or services |
-
1977
- 1977-12-29 US US05/865,396 patent/US4150255A/en not_active Expired - Lifetime
-
1978
- 1978-12-19 CA CA318,215A patent/CA1112343A/fr not_active Expired
- 1978-12-19 GB GB7849146A patent/GB2018091A/en active Granted
- 1978-12-27 DE DE19782856326 patent/DE2856326A1/de not_active Withdrawn
- 1978-12-28 JP JP16442878A patent/JPS54105904A/ja active Granted
- 1978-12-29 AU AU43012/78A patent/AU523617B2/en not_active Expired
Also Published As
Publication number | Publication date |
---|---|
AU523617B2 (en) | 1982-08-05 |
CA1112343A (fr) | 1981-11-10 |
DE2856326A1 (de) | 1979-07-19 |
GB2018091A (en) | 1979-10-10 |
GB2018091B (fr) | 1900-01-01 |
AU4301278A (en) | 1979-07-05 |
US4150255A (en) | 1979-04-17 |
JPS54105904A (en) | 1979-08-20 |
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