CA2314152C - Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente - Google Patents
Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente Download PDFInfo
- Publication number
- CA2314152C CA2314152C CA002314152A CA2314152A CA2314152C CA 2314152 C CA2314152 C CA 2314152C CA 002314152 A CA002314152 A CA 002314152A CA 2314152 A CA2314152 A CA 2314152A CA 2314152 C CA2314152 C CA 2314152C
- Authority
- CA
- Canada
- Prior art keywords
- agent
- party
- call
- hold
- system controller
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Landscapes
- Exchange Systems With Centralized Control (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US07/703,158 US5309505A (en) | 1991-05-20 | 1991-05-20 | Automated voice system for improving agent efficiency and improving service to parties on hold |
US703,158 | 1991-05-20 | ||
CA002068681A CA2068681C (fr) | 1991-05-20 | 1992-05-14 | Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente |
Related Parent Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002068681A Division CA2068681C (fr) | 1991-05-20 | 1992-05-14 | Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2314152A1 CA2314152A1 (fr) | 1992-11-21 |
CA2314152C true CA2314152C (fr) | 2003-03-18 |
Family
ID=25675136
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002314152A Expired - Fee Related CA2314152C (fr) | 1991-05-20 | 1992-05-14 | Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente |
Country Status (1)
Country | Link |
---|---|
CA (1) | CA2314152C (fr) |
-
1992
- 1992-05-14 CA CA002314152A patent/CA2314152C/fr not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
CA2314152A1 (fr) | 1992-11-21 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed |