CA2314152C - Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente - Google Patents

Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente Download PDF

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Publication number
CA2314152C
CA2314152C CA002314152A CA2314152A CA2314152C CA 2314152 C CA2314152 C CA 2314152C CA 002314152 A CA002314152 A CA 002314152A CA 2314152 A CA2314152 A CA 2314152A CA 2314152 C CA2314152 C CA 2314152C
Authority
CA
Canada
Prior art keywords
agent
party
call
hold
system controller
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
CA002314152A
Other languages
English (en)
Other versions
CA2314152A1 (fr
Inventor
Aleksander Szlam
Charles L. Ii Warner
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
CIM Ltd USA
Original Assignee
Inventions Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US07/703,158 external-priority patent/US5309505A/en
Application filed by Inventions Inc filed Critical Inventions Inc
Publication of CA2314152A1 publication Critical patent/CA2314152A1/fr
Application granted granted Critical
Publication of CA2314152C publication Critical patent/CA2314152C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

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  • Exchange Systems With Centralized Control (AREA)
  • Telephonic Communication Services (AREA)
CA002314152A 1991-05-20 1992-05-14 Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente Expired - Fee Related CA2314152C (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US07/703,158 US5309505A (en) 1991-05-20 1991-05-20 Automated voice system for improving agent efficiency and improving service to parties on hold
US703,158 1991-05-20
CA002068681A CA2068681C (fr) 1991-05-20 1992-05-14 Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente

Related Parent Applications (1)

Application Number Title Priority Date Filing Date
CA002068681A Division CA2068681C (fr) 1991-05-20 1992-05-14 Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente

Publications (2)

Publication Number Publication Date
CA2314152A1 CA2314152A1 (fr) 1992-11-21
CA2314152C true CA2314152C (fr) 2003-03-18

Family

ID=25675136

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002314152A Expired - Fee Related CA2314152C (fr) 1991-05-20 1992-05-14 Systeme telephonique automatise ameliorant le rendement de l'operateur et le service aux appelants mis en attente

Country Status (1)

Country Link
CA (1) CA2314152C (fr)

Also Published As

Publication number Publication date
CA2314152A1 (fr) 1992-11-21

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