CA2210075C - Service telephonique de mise en attente et d'information - Google Patents
Service telephonique de mise en attente et d'information Download PDFInfo
- Publication number
- CA2210075C CA2210075C CA002210075A CA2210075A CA2210075C CA 2210075 C CA2210075 C CA 2210075C CA 002210075 A CA002210075 A CA 002210075A CA 2210075 A CA2210075 A CA 2210075A CA 2210075 C CA2210075 C CA 2210075C
- Authority
- CA
- Canada
- Prior art keywords
- information
- hold
- subscriber
- party
- telecommunication device
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0036—Services and arrangements where telephone services are combined with data services where the data service is an information service
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
- H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
- H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
- H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
- H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US686,779 | 1996-07-26 | ||
US08/686,779 US5946378A (en) | 1996-07-26 | 1996-07-26 | Information on hold telephony service |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2210075A1 CA2210075A1 (fr) | 1998-01-26 |
CA2210075C true CA2210075C (fr) | 2003-09-30 |
Family
ID=24757723
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002210075A Expired - Fee Related CA2210075C (fr) | 1996-07-26 | 1997-07-10 | Service telephonique de mise en attente et d'information |
Country Status (2)
Country | Link |
---|---|
US (1) | US5946378A (fr) |
CA (1) | CA2210075C (fr) |
Families Citing this family (27)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7231035B2 (en) * | 1997-04-08 | 2007-06-12 | Walker Digital, Llc | Method and apparatus for entertaining callers in a queue |
GB2338146B (en) * | 1998-06-03 | 2003-10-01 | Mitel Corp | Call on-hold improvements |
US7272217B1 (en) * | 1998-12-16 | 2007-09-18 | At&T Corp. | Telecommunications call time slicing system and method |
US6937704B1 (en) * | 2000-11-27 | 2005-08-30 | Nortel Networks Limited | Connection controller for setting-up a media path between a terminal and an audio source |
US7139376B2 (en) * | 2001-02-16 | 2006-11-21 | Qwest Communications International Inc. | Method and system for providing preselected information services upon detection of an off-hook condition |
US6853719B2 (en) * | 2001-03-22 | 2005-02-08 | Nortel Networks Limited | Provision of media content to telephony callers on-hold |
US6751306B2 (en) | 2001-04-05 | 2004-06-15 | International Business Machines Corporation | Local on-hold information service with user-controlled personalized menu |
US20020176559A1 (en) * | 2001-05-24 | 2002-11-28 | Adamek John Gerard | Multimedia for calls on hold |
US20030003898A1 (en) * | 2001-06-27 | 2003-01-02 | International Business Machines Corporation | Utilizing parallel available services over a wireless network |
US7426266B1 (en) | 2001-09-21 | 2008-09-16 | At&T Intellectual Property I, L.P. | Systems and methods for providing selectable options to a calling party on-hold |
US7095842B2 (en) * | 2001-12-03 | 2006-08-22 | International Business Machines Corporation | Enabling caller controlled hold queue position adjustment |
US6826276B2 (en) * | 2001-12-03 | 2004-11-30 | International Business Machines Corporation | Managing caller profiles across multiple call hold centers |
US6959081B2 (en) * | 2001-12-03 | 2005-10-25 | International Business Machines Corporation | Expert hold queue management |
US7167551B2 (en) * | 2001-12-12 | 2007-01-23 | International Business Machines Corporation | Intermediary device based callee identification |
US7003466B2 (en) * | 2001-12-12 | 2006-02-21 | International Business Machines Corporation | Destination device initiated caller identification |
US9088645B2 (en) | 2001-12-12 | 2015-07-21 | International Business Machines Corporation | Intermediary device initiated caller identification |
US7103172B2 (en) * | 2001-12-12 | 2006-09-05 | International Business Machines Corporation | Managing caller profiles across multiple hold queues according to authenticated caller identifiers |
US7443970B2 (en) | 2001-12-17 | 2008-10-28 | International Business Machines Corporation | Logging calls according to call context |
US20030174818A1 (en) * | 2002-01-18 | 2003-09-18 | Hazenfield Joey C. | Intelligent integrated on-hold messaging system for use with business telephone systems |
US6925161B2 (en) * | 2002-02-19 | 2005-08-02 | At&T Corp. | Call hold signaling |
US7756105B1 (en) * | 2003-02-28 | 2010-07-13 | Occam Networks | On-hook signal detector |
US20050246228A1 (en) * | 2004-04-30 | 2005-11-03 | John Billingsley | On-hold sponsorship and advertising system and method |
US8107600B1 (en) | 2005-02-07 | 2012-01-31 | O'keeffe Sean P | High volume call advertising system and method |
CN101179626A (zh) * | 2007-05-30 | 2008-05-14 | 华为技术有限公司 | 一种挂机通知业务的实现装置、方法和系统 |
US8533606B2 (en) * | 2008-06-13 | 2013-09-10 | At&T Intellectual Property I, L.P. | System and method for personalized hold |
US8879703B1 (en) * | 2012-05-31 | 2014-11-04 | Tal Lavian | System method and device for providing tailored services when call is on-hold |
JP7167357B2 (ja) * | 2019-05-06 | 2022-11-08 | グーグル エルエルシー | 自動通話システム |
Family Cites Families (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4577067A (en) * | 1983-10-05 | 1986-03-18 | Alfred Levy | Remotely controlled telephone hold program system |
US5557658A (en) * | 1991-06-20 | 1996-09-17 | Quantum Systems, Inc. | Communications marketing system |
CA2102092C (fr) * | 1992-12-21 | 1997-05-06 | Steven Lloyd Greenspan | Transfert d'appel a retour automatique |
US5434906A (en) * | 1993-09-13 | 1995-07-18 | Robinson; Michael J. | Method and apparatus for processing an incoming call in a communication system |
-
1996
- 1996-07-26 US US08/686,779 patent/US5946378A/en not_active Expired - Lifetime
-
1997
- 1997-07-10 CA CA002210075A patent/CA2210075C/fr not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
US5946378A (en) | 1999-08-31 |
CA2210075A1 (fr) | 1998-01-26 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed |