JPH01248749A - Intercepting reply system for communication terminal equipment - Google Patents

Abstract

PURPOSE:To surely send a management message registered by a tenant to a caller by installing a management message registration device registering the message given to an interrupting reply person by an absent tenant. CONSTITUTION:A call controller 7 detecting an incoming call checks the reception of a called number or an incoming line 2 and identifies a called terminal equipment. The call controller 7 checks the state of the called terminal equipment before the called terminal equipment and when the tenant terminal equipment 3 of the called terminal equipment identifies the state of management registration giving 'a request to intercepting reply by absence' to call the management terminal equipment 4. When the management terminal equipment 4 detects the absence or no reply, the call controller 7 calls a management message from the registration area of the called tenant terminal equipment of the management message registering device 6, transfers a message to a voice exchange and voice transmission equipment 9 to send the voice message to the caller. Thus, the management message registered by the tenant is sent surely to the caller without error.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to a proxy response method that responds on behalf of a communication terminal when a tenant is absent, and particularly when all tenants are absent. The present invention relates to a proxy response method for an automatic exchange that accommodates and connects a management terminal that responds to incoming communications on behalf of the user.

[Conventional technology]

The conventional proxy answering method is to set up one of the tenant's extensions in the management room to answer incoming calls on behalf of the tenant when all the tenants go out, and set this extension as the forwarding destination or incoming call reception phone. A proxy within the management room was executing a proxy response. Therefore, proxy answering telephones were installed for each tenant in the management room, and care was taken to ensure that there were no mistakes or rudeness in receiving responses.

[Problem to be solved by the invention]

As mentioned above, the conventional telephone answering system is configured such that an incoming call arrives at the telephone in the control room of the substitute answering station, and the substitute answers immediately and receives the message. When a request is made, a complicated response tends to result in a false message, and there are problems with the service in that only simple responses can be made.

An object of the present invention is to provide a proxy response system that solves the above problems by installing a management message registration device in which a proxy responder registers messages received from absent tenants.

[Means to solve the problem]

The present invention provides an alternate response method for a receiving terminal in which a management terminal connected to the automatic exchange responds on behalf of a tenant who is not present when a call is received at a terminal connected to an automatic exchange. When identifying that a called terminal that has detected an incoming communication call is registered as a management terminal that has requested a proxy response, the call control device calls the management terminal instead of the called terminal to respond to the incoming call. At the same time, the management message registered by the tenant of the called terminal in a management message registration device connected to the automatic exchange is transferred to the management terminal, and if the management terminal does not respond, the called terminal The automatic switching system may be controlled by a tenant of 1 to convert the management message registered in the management message registration device into voice and send it to the caller.

〔Example〕

Next, the proxy response system of the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the present invention, FIG. 2 is an example of a proxy response procedure, FIG. 3 is an example of a message recording procedure performed by a proxy responder, and FIG. 4 is a tenant terminal. 2 is a flowchart illustrating an example of the related procedures of each call control device.

In FIG. 1, a main switch 1 of an automatic exchange accommodates and connects an incoming call line 2 from a calling party, a plurality of tenant terminals 3, one management terminal 4, a tenant message recording device 5, and a management message registration device 6. and are interconnected under the control of the call control device 7. The call control device 7 makes full use of the programs and data stored in the program/data storage device 8 to mainly control the main switch 1 and execute call processing. An automatic exchange can have a plurality of tenants, and usually has a plurality of tenant terminals 3 for each tenant.

If you are a tenant of a small company and are involved in buying and selling operations, all of your employees will often be away from home, and you will need to respond on your behalf. One management terminal 4 is sufficient for proxy response, but depending on the large-scale exchange, there may be multiple facilities. The tenant message recording device 5 has at least one storage area for each tenant and for each terminal, and records messages sent by proxy responders from the management terminal 4 to tenants. The management message registration device 6 stores and registers messages transmitted from the tenant terminal 3 to the management terminal 4 in advance before requesting a proxy response. In FIG. 1, the tenant message recording device 5 and the management message recording device 6 are connected to the main switch 1.
The call control device 7 is illustrated as being connected to the call controller 7.
It may also be a storage area of a large-capacity auxiliary storage device connected to a bus. It can also be recorded and registered by a computer system connected to the main switch 1.

Next, with reference to FIG. 2 and FIG. 1, the proxy response operation procedure of the call control device 7 will be described.

First, the call control device 7 connects the called line 2 to the called line 2 via the main switch 1.
Detects that there is an incoming call (step S1).0 The call control device 7 that has detected the incoming call checks the reception of the called line 2 or called party number and identifies the called terminal (step S2). Before calling the called terminal, the call control device 7 checks the status of the called terminal and identifies that the tenant terminal 3 of the called terminal is under management registration for "requesting a substitute response due to absence" (step S3). When the management terminal 4 is called (step S4), the call control device 7 detects that the management terminal 4 does not respond to the call, that is, is absent or unresponsive (step S5). Call the management message from the registration area of the call tenant terminal (step S6), transfer the message to the voice conversion and voice transmission device 9 (step S7), and send the voice message to the calling party (step S8). finish.

If the agent responds from the management terminal 4 when the management terminal 4 is called (step S4), the agent operates the management terminal to display the management message on the screen (or by voice).
Confirm and notify the caller. It is also possible to call up a management message and check the contents by simply calling the management terminal.

Next, recording of tenant messages will be explained with reference to FIG. 3 and FIG. 1. A tenant message is a message that should be transmitted from the management terminal to the tenant and at least one of the tenant terminals by proxy response. First, the call control device 7 detects the call originating from the management terminal 4 (hand J@511).
Requests recording of a tenant message from the caller's management terminal 4, for example, receives a dial code (step 512).The call control device 7 receives the recording request dial and then receives the tenant or the number of the tenant terminal in the dial code. Therefore, the tenant message recording device 5 is called and the management terminal 4 that made the call is connected to the recording area of the tenant or the tenant terminal (step 5).
13) Then, the management terminal 4 directly exchanges data with the tenant message recording device 5, and records the message sent to the tenant by proxy response as a tenant message (step j [514)].

Next, with reference to FIG. 4 and FIG. 1, registration of a management message from the tenant terminal 3 to the management terminal 4 and reception of the tenant message in response to a proxy response from the management terminal 4 will be described. How the call control device 7 detects a call from a tenant terminal 111
! ! 521) and receives the dialing code, and identifies that the received dialing code is a registration request code for a management message that is a proxy response message (step 522). The call control device 7 that has identified the registration request, which is designated as a terminal (step 823), uses the management message registration device 6
is called to connect the calling tenant terminal 3 to the registration area that is not compatible with the calling tenant terminal (step 524). The calling tenant terminal 3 exchanges data with the connected management message registration device 6 and registers the management message in the specified area (step 525).

If the call control device 7 identifies in step S22 not a management message registration request but a tenant message calling request for proxy response (step 526), the tenant message is retrieved from a predetermined area of the calling tenant terminal of the tenant message recording device 5. call,
The call is transferred to the calling tenant terminal (step 527). Procedure S
A description of requests other than the tenant message call in step 26 will be omitted.

If the tenant terminal 3 and management terminal 4 that register messages are composite terminals, and have a display device and operation panel equivalent to a CR7 display device of a computer input/output device and an electric key button operation panel, tenant messages and registered messages are stored in document format. Display characters on the display device. That is, when the management terminal responds to an incoming call on behalf of the person, the management message registered by the agency requester is displayed on the display panel of the management terminal. For small exchanges,
Registration of management messages can be standardized using codes, and can also be converted into documents and displayed on a management terminal. If the management terminal 4 is absent or does not respond, the call control device 7 and program/data storage device 8 detect the absence or non-response, activate the voice conversion and voice transmission device 9, and send the output voice message. Send to caller.

Although the incoming call line is illustrated in FIG. 1 in this embodiment, it may be any of an extension line, an outside line, a central office line, or a dedicated line. For each
On the other hand, if the tenants are common, each tenant has its own storage area. When registering a tenant, a list of the actions of all employees may be registered.

The present invention relates to the registration of management messages, and the technology for messages in tenants is incidental and does not limit the present invention.

〔Effect of the invention〕

As explained above, according to the communication terminal proxy response method of the present invention, a management message registration device is installed in an automatic switchboard,
In addition to registering a management message from the tenant to the management terminal that answers on behalf of the tenant, incoming calls when the tenant is absent are connected to the management terminal and the registered management message is automatically forwarded to the management terminal, and furthermore, if the management terminal does not respond, By converting the management message into voice and sending it to the caller, the operational service improvement effect is that the management message registered by the tenant can be reliably sent to the caller without any errors. I can get it.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing an embodiment of the present invention, and FIGS. 2 to 4 show proxy responses in the embodiment shown in FIG.
12 is a flowchart illustrating the operation procedures of tenant message recording, management message registration, and tenant message calling performed by the call control device. 2... Calling line, 3... Tenant terminal, 4... Management terminal, 6... Registration device, 7... Call control device, 9.
...Speech conversion and audio output device.

Claims (1)

[Scope of Claims] In an alternative response method for a receiving terminal in which a management terminal connected to the automatic exchange responds on behalf of a tenant who is absent when a call is received at a terminal connected to the automatic exchange, the calling party When the called terminal detects the incoming communication from the called terminal and identifies that it is registered as a management terminal requesting proxy response, the call control device calls the management terminal instead of the called terminal and responds to the incoming call. At the same time, a management message registered by the tenant of the called terminal in a management message registration device connected to the automatic exchange is transferred to the management terminal, and if the management terminal does not respond, A proxy response for a communication terminal, characterized in that the tenant of the call terminal controls the automatic exchange to convert the management message registered in the management message registration device into voice and send it to the caller. method.