JP2674760B2 - Substitution response method of exchange - Google Patents

Description

The present invention relates to a substitute response system for an automatic exchange that accommodates and connects a management terminal that responds to incoming communication when all tenants are absent. [Background of the Invention] In recent years, communication terminals have become multifunctional, and there are many compound terminals in which a computer type is combined with simple operation buttons and a display panel, and diversification of services for proxy response is desired. [Prior art] The conventional proxy answering method is to install one of the extension of the tenant in the management room which responds to the incoming call when all the tenants go out, and the extension is a transfer destination or an incoming call receiving telephone. Was set to run. Therefore, a substitute answering telephone is installed for each tenant in the management room, and consideration is given so that the reception response is not incorrect and rude. [Problems to be Solved by the Invention] As described above, in the conventional proxy response system, the proxy responds that the incoming call is received by the telephone in the management room of the proxy response, and the message is received. However, when a proxy is requested to act on behalf of a proxy, the reply with complicated contents is apt to be an erroneous message, and there is a service problem of the proxy reply that only a simple reply is given. An object of the present invention is to provide a proxy response method that solves the above problems by installing a management message registration device that registers a message that a proxy responder receives from an absent tenant. [Means for Solving Problems] The substitute response method of the exchange of the present invention is a substitute for the management terminal to perform a substitute response to an incoming call in the absence of a tenant in an exchange that accommodates a plurality of tenants each including at least one tenant terminal. The response method is characterized by having the following configuration. -Each time the tenant receives a request for a substitute response due to absence, a call control means for registering the substitute response for the tenant and registering the forwarding destination of the incoming call when the tenant is not present in the management terminal-A substitute response due to absence A management message that is connected to the tenant terminal of the tenant requesting registration and that conveys the message from the tenant terminal to the caller who made a call in the absence is supported for the tenant in the storage area that is created for each tenant. Management message registration device that stores each tenant in the storage area that is stored in each storage area-A management terminal that is shared by multiple tenants and that transfers all incoming calls to the tenants that have registered proxy responses-Callers to tenants who are absent The management end that accepts a tenant message that is a message from a substitute response and requests registration to transmit the tenant message to the absent tenant. The tenant message recording device that is connected to the tenant and stores the tenant message in the storage area corresponding to the tenant of the storage area provided for each tenant. When there is an incoming call of
The incoming call is transferred to the management terminal, and the management message stored in the storage area corresponding to the tenant is transferred from the management message registration device to the management terminal for display, and the tenant terminal is absent. When the reproduction of the message is requested, the message data of the tenant stored in the storage area corresponding to the tenant of the tenant message recording device is transferred to the tenant terminal. [Operation] By the means described above, in the service by proxy response, the message of the proxy requester is displayed on the display panel of the management terminal when the management terminal responds to the incoming call. By the management message registration procedure and the call control program, a message for each tenant or a message for each communication terminal can be registered, and therefore a message for each receiving terminal can also be displayed. [Embodiment] Next, a proxy response method of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of the present invention, FIG. 2 is an example of a proxy response procedure, FIG. 3 is an example of a message registration procedure by a proxy responder, and FIG. It is a flow chart which shows an example of a procedure by each procedure of a call control device. In FIG. 1, the main switch 1 of the automatic converter is an incoming line 2 from a caller, a plurality of tenant terminals 3, and one management terminal.
4, The tenant message recording device 5 and the management message registration device 6 are accommodated and connected, and are interconnected under the control of the call control device 7. The call control device 7 makes full use of the programs and data stored in the program / data storage device 8 to mainly control the main switch 1 to execute call processing. The automatic exchange can have a plurality of tenants, and usually has a plurality of tenant terminals 3 for each tenant. In the case of a tenant of a small company and trading business, all employees often go out and need a substitute response. The management terminal 4 may be one for the substitute response, but there may be a plurality of facilities depending on the large-scale exchange. The tenant message recording device 5 has at least one storage area for each tenant and each terminal, and an agent responding from the management terminal 4 records a message to the tenant. The management message registration device 6 stores and registers in advance the message transmitted from the tenant terminal 3 to the management terminal 4 before the proxy response request. Although the tenant message recording device 5 and the management message registration device 6 are illustrated and described in FIG. 1 as being accommodated and connected to the main switch 1, it is a storage area of a large-capacity auxiliary storage device connected to the call control device 7 by a bus. Good. Also, the main switch 1
A computer system connected to can also record and register. Next, the proxy response operation procedure of the call control device 7 will be described with reference to FIG. 2 and FIG. First, the call control device 7 connects the incoming call line 2 through the main switch 1.
It is detected that there is an incoming call (step S1). Upon detecting the incoming call, the call control device 7 checks the reception of the incoming line 2 or the called party number to identify the called terminal (step S2). The call control device 7 checks the state of the called terminal before calling the called terminal, and identifies that the tenant terminal 3 of the called terminal is in the management registration of "requesting a substitute response due to absence" (procedure S3). At this time, the management terminal 4 is called (procedure S4). Next, when the management terminal 4 responds to the call (step S5), the call control device 7 calls the management message from the registration area of the called tenant terminal of the management message registration device 6 (step S6) and sends the message to the management terminal 4. Transfer (Procedure S
7) Then the procedure ends. Although the above procedure has been shown and described as the case where the management terminal responds to the call of the management message, it may be performed when the management terminal is called before the response. Next, the recording of the tenant message will be described with reference to FIG. 3 and FIG. The tenant message is a message that should be transmitted from the management terminal to the tenant and / or at least one of the tenant terminals as a proxy response. First, the call control device 7, which has detected the call from the management terminal 4 (step S11), requests the recording of the tenant message from the management terminal 4 of the caller, and receives, for example, a dial code (step S12). Since the call control device 7 receives the number of the tenant or the tenant terminal by dial code after dialing the recording request, the calling management terminal 4 calls the tenant message recording device 5 to connect to the recording area of the tenant or the tenant terminal. (Step S13). The management terminal 4 directly exchanges data with the tenant message recording device 5, and records a message to the tenant by the proxy response as a tenant message (step S14). Next, referring to FIG. 1 together with FIG. 4, the tenant terminal 3
Registration of a management message from the management terminal 4 to the management terminal 4 and acceptance of a tenant message in response to a proxy response from the management terminal 4 will be described. The call control device 7 detects a call from the tenant terminal (procedure 21)
Then, the dial code is received, and when the received dial code identifies the registration request code of the management message that is the message of the proxy response (step S22), the call forwarding destination at the time of the incoming call is designated as the management terminal (step S23). To do. Call controller 7 that identified the registration request
Calls the management tenant registration device 6 from the calling tenant terminal 3,
Connect to the registration area corresponding to the calling tenant terminal (step S24)
I do. The calling tenant terminal 3 sends and receives data to and from the connected management message registration device 6 to register the management message in the designated area (step S25). The call control device 7 does not register the management message in step S22,
Request to call tenant message for proxy response (procedure S2
In the case of 6), the tenant message is called from a predetermined area of the calling tenant terminal of the message recording device 5 of the tenant and transferred to the calling tenant terminal (step S27). A description of requests other than calling the tenant message in step S26 will be omitted. If the tenant terminal and management terminal that register the message are compound terminals, for example, if they have a display device and operation panel equivalent to the CRT display device of the computer input / output device and the keypad operation panel, the tenant message and registered message are displayed in document format. Display characters on the device. In the case of a small-scale exchange, the registration of the management message can be standardized by a code and can be displayed by exchanging documents on the management terminal. In the above embodiment, the incoming call circuit is shown in FIG.
It may be an outside line, a local line or a dedicated line. The message recording device and the registration device each have a storage area for each terminal if it is a personal terminal, and for each tenant if it is common to tenants. When registering a tenant, a list of actions of all employees may be registered. [Effects of the Invention] As described above, according to the proxy response method of the present invention,
A management message registration device is installed in the automatic exchange to register the management message from the tenant to the management terminal that responds on behalf of the tenant, and automatically connect the registered management message to the management terminal by connecting the incoming call to the management terminal when there is an absence. By doing so, it is possible to receive the message from the absentee without any error at the management terminal that responds on behalf of the user. In addition, even when a message is received for a tenant who is absent, the message can be stored in the tenant message recording device, and the tenant who returns from the absence can confirm the message without an agent. ..

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an embodiment of the present invention, and FIGS. 2 to 4 are call control devices for proxy response / tenant message recording / management message registration / tenant message call. It is a flow chart which shows an example of an operation procedure. 2 ... incoming line, 3 ... tenant terminal, 4 ... management terminal, 6 ... registration device, 7 ... call control device.

Claims (1)

(57) [Claims] A proxy response method in which a management terminal performs a proxy response to an incoming call in the absence of a tenant in a switch accommodating a plurality of tenants composed of at least one tenant terminal, wherein the switch requests the proxy response due to the absence from the tenant. Each time it receives a call, it connects with the tenant's tenant terminal that registers the proxy response of the tenant and registers the transfer destination of the incoming call when the tenant is absent in the management terminal, and the tenant's tenant terminal that requests registration of the proxy response due to absence. The management message transmitted to the caller who has called the message from the tenant terminal in the absence is stored for each tenant in the recording area corresponding to the tenant in the storage area that is created for each tenant. Management message registration device, and all incoming calls to the tenants that are provided in common for the above-mentioned multiple tenants and have performed proxy response registration. Connected with the management terminal that is sent and the management terminal that receives a tenant message, which is a message from the caller for the absent tenant by proxy response, and makes a registration request to convey the tenant message to the absent tenant, A tenant message recording device that stores a tenant message in a storage area corresponding to the tenant of a storage area provided for each tenant, wherein the call control unit receives an incoming call to the tenant that has registered the substitute response. When there is a call, the incoming call is transferred and connected to the management terminal, and the management message stored in the storage area corresponding to the tenant is transferred from the management message registration device to the management terminal for display, and the tenant is displayed. When the terminal requests the reproduction of the tenant message that is absent, it is stored in the storage area corresponding to the tenant of the tenant message recording device. A substitute response method for an exchange characterized by transferring stored message data of a tenant to the tenant terminal.