JPH01213798A - Automatic automobile distributing response system - Google Patents

Abstract

PURPOSE:To obtain an automatic automobile distributing response system which is economically excellent and easy in operation by reading the automobile distributing destination memory based on the keyword of a user, confirming the name of the user, reading an automatic position memory and commanding the automobile distribution. CONSTITUTION:When a requester dials a customer code, a central receiving device 12 reads the name of a requester, the name of a company and an automobile distributing place from a customer code memory based on the customer code and makes the requester confirm it. Next, the central receiving device 12 displays the above-mentioned data on the CRT of the automobile distributing terminal 33. The data such as the prescribed position (code of sign post), etc., of the vehicle are displayed from the memory of an AVM on the CRT. When the handler inputs a sign post number near the automobile distributing spot, displays an empty automobile and inputs the number, the signal sends data to a control device 51. On the other hand, the central automobile distributing device 31 sends the signal to a base radio station 4, calls out the aimed automobile and informs of the automobile distributing destination. The control device 51 informs the requester of the vehicle number.

Description

[Detailed description of the invention] (Industrial application field) The present invention relates to an automatic vehicle dispatch system.

(Prior art) Conventionally, in this type of car dispatch system, the dispatch receptionist asks the requester's name, dispatch location, telephone number, etc., writes notes on the reception slip, sorts it by district, and then sends it to the dispatch staff. The dispatcher would call available cars in the area by radio and instruct them where to dispatch the cars.

(Problem to be Solved by the Invention) However, the above-mentioned car dispatching method involves filling out a reception slip, sorting by area, and dispatching staff calling for vacant cars and instructing where to dispatch the vehicle, which takes a long time to complete one dispatch. This created a financial problem as it was necessary to increase the number of receptionists and dispatch staff in order to meet the increasing demands of users.

The present invention solves these conventional problems,
The objective is to provide an economical and easy-to-operate vehicle dispatch system.

(Means for Solving the Problems) In order to achieve the above object, the present invention includes the following means.

(1) To determine the amount of articles, use an automatic response device to have the requester input a customer code.

(2) Store the customer's name (name or company name), destination, phone number, etc. using the customer code as a keyword, call this stored content with the keyword (customer code), and use a pseudo voice device to notify the customer requesting a ride. Confirm automatically.

(3) Automatic vehicle monitoring method (Autoa+atic Vehicle) for vacant vehicles in the above vehicle delivery destinations and destination areas.
leM onitor S yste+a) (Hereinafter,
The requester is displayed on the CR1' from the memory of the AVM, confirms the request, dispatches the vehicle, and inputs the dispatched vehicle number by key, thereby calling the client back and notifying the client of the vehicle number.

(Function) The present invention has the following effects due to the above configuration.

(1) Vehicle allocation processing time can be shortened and vehicles can be quickly dispatched to the requester, and the volume of articles during the busiest hours can be smoothly posted, so it is economical because the number of personnel in charge of dispatching vehicles can be reduced.

(2) Since the vehicle allocation memory and AVM memory are displayed on one CR'r and the vehicle is allocated, the operator's fatigue can be reduced and the vehicle can be allocated without mistakes.

(3) If the number of the dispatched vehicle is entered by key, the voice response device can call the requester back and notify the client of the vehicle number using a pseudo voice, thereby reducing the operator's effort.

(Embodiment) FIG. 1 is a functional block diagram showing the configuration of an embodiment of the present invention. In Fig. 1, 1 is an automatic telephone reception device;
It is composed of a voice response device 11 and a central reception device 12. Reference numeral 2 denotes a callback device, which is composed of an automatic dialing device 21 and an automatic calling device 22. Reference numeral 3 denotes an automobile dispatch device, which is composed of a central dispatch device 31, a communication control device 32, a dispatch terminal 33, and a remote control device I (slave unit) 34. 4 is a base radio station, and a remote control device (
It is composed of a base unit 41 and a wireless transmitter 42. 5
is an automatic dispatching device, and is composed of a control device 51 and a pseudo voice generator 52. 6 is a telephone line connecting the automobile dispatch device 3 and the landless station 4; 7 is an AVM device of the mobile station; a sign post receiver 71 and a communication radio device 72;
It consists of 81 is a switching device, and 82 is a telephone set. FIG. 2 shows the flow of operation of the above embodiment.

Before entering into an explanation of the operation of the above embodiment, an outline of the automatic vehicle monitoring system (AVM) will be described. A
The VM system consists of a fixed station AVM device and a mobile station AVM device, and the fixed station AVM device divides the entire service area into a plurality of areas and installs signposts. When a car passes a sign post, the fixed station AV
The AVM device of the mobile station (car) receives the signal (constantly emitting) from M's sign post, and transmits the vehicle number and location (code of the sign post) to the AVM device of the fixed station.
, to notify data such as actual vehicles/vacant vehicles. These data are stored in the temporary memory (automatic position memory) of the vehicle dispatch device, and are retained until the vehicle receives a signal from the next sign post and sends the data from the mobile station AVM device. . In this way, the AVM system has a function that allows the situation of vehicles throughout the service area to be known.

Next, the operation of the above embodiment will be explained. In the above example, the person requesting a ride is “Ugly Z Tongue Sl!” Dial the taxi company number from 182 (81 in Figure 2).
Switching device 81 connects to the taxi company's automatic telephone reception table v11 and makes a call. The voice response device 11 detects the call signal and operates, and automatically responds as shown in Fig. 2 82 (Yes, this is OO taxi. Please dial the Omiya-sama code. If you do not have V'S. Please dial 60''4)). When the requester dials a customer code or "0" (S3 in FIG. 2), it is checked whether it is a customer code or not (FIG. 2, 34).

In the case of a customer code, the central reception device IZS stores the customer code memory (6) based on the customer code, the client's name or company name, etc.
) ↑ is read out, and the read content is returned to the requester from the audio Lbk4 device 1 device 1) to the requester (S. in Figure 2).
.

At this time, tell the customer to dial "62" if the above name and dispatch location are correct, or dial "0°" if they are incorrect (Fig. 2 SF). Dial 2" or "0" (Fig. 2S,). To identify the dialed digits using the voice response device 11 (Figure 2 S,)
, R211, the voice response device 11 broadcasts to wait for a while (S, in FIG. 2).

Central reception device i! 12 passes the above-mentioned data to the vehicle dispatching device 3 and causes it to be displayed on the CRT of the vehicle dispatching terminal 33 (FIG. 2, S). The handler enters the number of the dispatch point and nearby sign post to display the vacant vehicle number, and inputs the vehicle number of one of the displayed vacant vehicles.This signal is sent to the control device 1i51 of the automatic dispatch device 5 as data. is sent to activate the pseudo sound generator 52 to prepare for sound generation. on the other hand,
Before this, the central vehicle dispatching device 31 sends a signal from the communication control device 32 and the remote control device (slave unit) 34 to the base radio station 4 via the telephone circuit 6 to call the target vehicle, and the pseudo voice generator 52 Inform the driver of the name and location of the destination (see S in Figure 2 □). The automatic vehicle dispatching device 51 sends the vehicle number for which the vehicle dispatch has been ordered to the requester from the pseudo voice generator 52 (FIG. 2, 582). The client accepts this response and puts the telephone 82 on the hook (S in Figure 2). During this time, the only intervention required by the operator is to specify the sign post number (or area number) and the vacant car number, and the operator does not need to make any sound.

If NO is displayed in response to an application without a customer code (dial "0" in Sj in Figure 2) or an inquiry about the customer's name, etc. (dial at On in 87 in Figure 2)
These are handled manually and are transferred to a special reception desk (not shown), where they are accepted using slips as in the past.

In addition, when the handler detects an empty vehicle (Fig. 2, 5Xa), if there is no vacant vehicle in the designated area, an announcement is made to the requester (to wait for a while), and the empty vehicle is detected again or the vacant vehicle arrangement in the adjacent area is completed. Enter the vehicle number in the state. The vehicle number signal is sent from the central vehicle dispatching device 31 to the callback device 2 as the company's telephone number.

The name, etc. is sent to the first score, and is stored in the callback device 2.
The system uses an automatic dialing system to call back the requester and notify them of the dispatched vehicle number.

(Effects of the Invention) As is clear from the above examples, the present invention has the following effects.

(1) The client's name, dispatch location, phone number, etc. are stored in advance as data, and this is organized by customer code, and the stored information is read out based on the client's data. Since vehicle allocation can be specified and a response to the requester can be made using only the vacant vehicle data of the AVM specified by the operator, the labor of the operator can be reduced.

(2) When there are no vacant cars, an announcement is made to wait for a while, and when a vacant car is detected, data is read from the customer code, a call is made, and the vehicle number can be notified with almost no human intervention.

[Brief explanation of the drawing]

FIG. 1 is a functional block diagram of an embodiment of the present invention, and FIG. 2 is a flowchart of the connection operation of the embodiment. 1... Automatic telephone reception device, 2... Call back device, 4... Base radio station, 5... Automatic dispatch device,
6...Telephone line, 7...AVM device of mobile station,
11...Voice response device, 12...Central reception device, 21...Automatic dialing device, 22...Automatic calling device, 31...Central dispatch device, 32...Communication control device, 33 ...Vehicle dispatch terminal, 34...Remote control device N (slave device), 41...Remote control device (master device),
42... Radio transmitting device, 51... Control device,
52...Pseudo voice generator, 71...Sign post receiver, 72...Communication radio device, 81...Switching device, 82...Telephone set. Patent applicant Matsushita Electric Industrial Co., Ltd.

Claims (1)

[Claims] An automatic location memory that registers and rewrites vacant vehicle information for each service area at each time, a vehicle dispatch memory that stores the name of the main user and the vehicle dispatch destination, etc. using the user code as a keyword, and a vehicle dispatch memory that stores the user code as a keyword. The device is equipped with an automatic response device that reads out the vehicle dispatch destination memory based on a keyword, generates and confirms the user's name using a pseudo voice generator, reads the automatic location memory and commands vehicle dispatch, and then reads the vehicle dispatch destination memory based on the keyword. An automatic vehicle dispatch response system in which the user inputs the vehicle dispatch number using a key, and a pseudo voice generator responds to the entered vehicle dispatch number.