JP7478086B2 - Call registration survey system - Google Patents

Description

The present invention generally relates to a technology for conducting a survey based on elevator call registrations.

Among people who use elevators in buildings, some are willing to share the elevator, while others refuse to do so. For example, women and people who are highly security conscious are more likely to refuse to share the elevator.

In recent years, an elevator operation management system has been disclosed that can accommodate the needs of both people who do not want to share an elevator and people who do (see Patent Document 1).

JP 2008-174319 A

In the technology described in Patent Document 1, if multiple people decide to share an elevator during times when many people are using the elevator, the operation efficiency of the elevator will deteriorate. In other words, there is a problem in that the overall satisfaction of people using the facility, including the elevator (hereinafter referred to as "users") will decrease.

The present invention was made in consideration of the above points, and aims to propose a call registration survey system etc. that can conduct surveys to improve user satisfaction.

In order to solve this problem, the present invention provides a call registration survey system that includes a storage unit that stores user information of users associated with elevator call registrations, a creation unit that creates a survey based on elevator call registrations from a user terminal, a communication unit that transmits the survey created by the creation unit to the user terminal and receives responses to the survey from the user terminal, and an output unit that outputs the responses to the survey.

In the above configuration, the responses to the questionnaire are output, so that, for example, the administrator can operate the facility in a way that is desired by the majority of users based on the survey results, thereby improving satisfaction among users overall.

The present invention can improve user satisfaction.

1 is a diagram showing an example of the configuration of a call registration questionnaire system according to a first embodiment; FIG. 2 is a diagram illustrating an example of a hardware configuration of the call registration questionnaire system according to the first embodiment. FIG. 2 is a diagram illustrating an example of a functional configuration of the call registration questionnaire system according to the first embodiment. FIG. 4 is a diagram showing an example of elevator information according to the first embodiment. FIG. 4 is a diagram showing an example of survey target information according to the first embodiment; FIG. 11 is a diagram showing an example of a questionnaire process according to the first embodiment; FIG. 13 is a diagram showing an example of a questionnaire screen according to the first embodiment. FIG. 13 is a diagram showing an example of a questionnaire result screen according to the first embodiment. FIG. 11 is a diagram showing an example of a control result screen according to the first embodiment.

(1) First embodiment Hereinafter, one embodiment of the present invention will be described in detail. This embodiment relates to a technique for conducting a survey based on elevator call registration. However, the present invention is not limited to the embodiment.

The call registration survey system of this embodiment is a system that can conduct surveys to ask questions that the facility manager wants to know based on elevator call history from user terminals, user attributes, facility usage times, etc.

The questionnaire here is a questionnaire about facilities. The facility is an elevator or a facility that is used together with an elevator. For example, the facility may be a building such as a building or an apartment building, an elevator, escalator, or other lift provided in the building, parking facility, automatic doors, or other equipment necessary for the facility.

The contents of the questionnaire may be about elevator operation, or may be about the area that can be captured by surveillance cameras installed in the facility. Examples of contents that can be captured include the cleaning status of elevator halls, illegal parking by users of parking facilities, etc.

The following explanation uses an example of a questionnaire regarding elevator operation. For example, in an elevator where the elevator control details can be set remotely, this call registration questionnaire system presents the control details desired by the majority of elevator users to the manager who sets the elevator control details. This realizes remote control of the elevator that can increase the satisfaction of both users and the manager.

More specifically, this call registration survey system creates a survey based on user attribute information used for call registration, history information showing that the user has used the elevator, etc. This call registration survey system displays the survey on a user terminal held (possessed) by the user. This call registration survey system acquires responses to the survey by users. This call registration survey system displays the survey results on an administrator terminal held by an administrator. With the above configuration, the administrator can decide whether to change the elevator control content based on the wishes of the users.

With this call registration survey system, for example, an administrator can understand the survey results and implement elevator control that is desired by many users, thereby improving satisfaction for users overall.

Next, an embodiment of the present invention will be described with reference to the drawings. The following description and drawings are examples for explaining the present invention, and some parts have been omitted or simplified as appropriate for clarity of explanation. The present invention can also be implemented in various other forms. Unless otherwise specified, each component may be singular or plural.

In the following description, identical elements in the drawings are given the same numbers and descriptions are omitted as appropriate. When describing similar elements without distinguishing between them, the common portion (excluding the branch number) of the reference sign including the branch number is used, and when describing similar elements with distinction, the reference sign including the branch number may be used. For example, when describing an interface unit without distinction, it may be written as "interface unit 201", and when describing individual interface units with distinction, it may be written as "interface unit 201-1", "interface unit 201-2", etc.

Figure 1 shows an example of the configuration of a call registration survey system 100.

The call registration survey system 100 includes a remote control system 110. The remote control system 110 transmits instructions (hereinafter, "remote control commands") to the control device 120 via the general line network 101 to set control content for the elevator 130.

The remote control system 110 is also communicatively connected via the general line network 101 to an administrator terminal 140 used by the administrator 102, a user terminal 150 used by the user 103, and a social networking service (SNS) server 160 that links the user 103 with the elevator 130.

When the remote control system 110 receives a call registration for the elevator 130 from the user terminal 150 via the SNS server 160, it creates a questionnaire for the user of the user terminal 150.

The remote control system 110 aggregates the survey responses displayed on the user terminal 150 by the user 103, and displays the survey results on the administrator terminal 140 used by the administrator 102. Based on the survey results, the administrator 102 issues an instruction to execute remote control via the administrator terminal 140 (hereinafter, referred to as a "remote control instruction"), and a remote control command is sent from the remote control system 110 to the control device 120.

The remote control system 110 receives the results of the remote control command and displays the results of the remote control execution based on the questionnaire on the user terminal 150 used by the user 103.

Figure 2 shows an example of the hardware configuration of the call registration survey system 100.

The remote control system 110 is, for example, a server device, and includes, as its components, an interface unit 201-1, a storage unit 202-1, and a processor unit 203-1. The control device 120 is, for example, a control panel, and includes, as its components, an interface unit 201-2, a storage unit 202-2, and a processor unit 203-2. The interface unit 201-2 is connected to a network 210, and the elevator 130 is connected to the network 210. Note that the interface unit 201-2 may be connected to the elevator 130 without going through the network 210.

The administrator terminal 140 is, for example, a PC (Personal Computer) and includes, as its components, an interface unit 201-4, a storage unit 202-4, and a processor unit 203-4. The user terminal 150 is, for example, a smartphone and includes, as its components, an interface unit 201-5, a storage unit 202-5, and a processor unit 203-5. The SNS server 160 is, for example, a server device and includes, as its components, an interface unit 201-6, a storage unit 202-6, and a processor unit 203-6.

The interface unit 201 is a NIC, a wireless communication module, a USB (Universal Serial Interface) module, a serial communication module, or the like. The interface unit 201 may be one or more interfaces. The one or more interfaces may be one or more homogeneous communication interface devices (e.g., one or more NICs (Network Interface Cards)), or two or more heterogeneous communication interface devices (e.g., a NIC and an HBA (Host Bus Adapter)). The interface unit 201 can also function as an input device that receives information from another device that is communicatively connected. The interface unit 201 can also function as an output device that transmits information to another device that is communicatively connected.

The input device is a user interface that accepts information from users such as the administrator 102 and the user 103. Examples of the input device include a keyboard, a mouse, a card reader, and a touch panel. The output device is a user interface that outputs various types of information (display output, audio output, print output, etc.). Examples of the output device include a display device that visualizes various types of information, an audio output device (speaker), and a printer. Examples of the display device include an LCD (Liquid Crystal Display), a graphics card, etc.

The storage unit 202 is at least one of a memory unit and a PDEV unit (typically at least a memory unit). The memory unit is one or more memories, and may typically be a primary storage device. At least one memory in the memory unit may be a volatile memory or a non-volatile memory. The PDEV unit is one or more PDEVs, and may typically be an auxiliary storage device. PDEV means a physical storage device, and is typically a non-volatile storage device, such as a hard disk drive (HDD) or a solid state drive (SSD).

The processor unit 203 is one or more processors. The at least one processor is typically a microprocessor such as a CPU (Central Processing Unit), but may be other types of processors such as a GPU (Graphics Processing Unit). The at least one processor may be a single-core or multi-core. The at least one processor may be a processor in the broad sense, such as a hardware circuit (e.g., an FPGA (Field-Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit)) that performs part or all of the processing.

The functions of the remote control system 110 (such as the communication unit 311, control unit 312, storage unit 313, determination unit 314, creation unit 315, counting unit 316, output unit 317, input unit 318, instruction unit 319, etc. described below) may be realized, for example, by the processor unit 203-1 reading a program into the storage unit 202-1 and executing it (software), or may be realized by hardware such as a dedicated circuit, or may be realized by a combination of software and hardware.

Note that one function of the remote control system 110 may be divided into multiple functions, or multiple functions may be combined into one function. Also, some of the functions of the remote control system 110 may be provided as a separate function, or may be included in another function. Also, some of the functions of the remote control system 110 may be realized by another computer that can communicate with the remote control system 110.

The functions of the control device 120 (such as the communication unit 321, control unit 322, storage unit 323, and determination unit 324 described below) may be realized, for example, by the processor unit 203-2 reading a program into the storage unit 202-2 and executing it (software), or may be realized by hardware such as a dedicated circuit, or may be realized by a combination of software and hardware.

The functions of the administrator terminal 140 (such as the communication unit 341, control unit 342, output unit 343, and input unit 344 described below) may be realized, for example, by the processor unit 203-4 reading a program into the storage unit 202-4 and executing it (software), or may be realized by hardware such as a dedicated circuit, or may be realized by a combination of software and hardware.

The functions of the user terminal 150 (such as the communication unit 351, control unit 352, output unit 353, and input unit 354 described below) may be realized, for example, by the processor unit 203-5 reading a program into the storage unit 202-5 and executing it (software), or may be realized by hardware such as a dedicated circuit, or may be realized by a combination of software and hardware.

The functions of the SNS server 160 (such as the communication unit 361 and control unit 362 described below) may be realized, for example, by the processor unit 203-6 reading a program into the storage unit 202-6 and executing it (software), or may be realized by hardware such as a dedicated circuit, or may be realized by a combination of software and hardware.

Figure 3 shows an example of the functional configuration of the call registration survey system 100.

The remote control system 110 includes a communication unit 311, a control unit 312, a storage unit 313, a determination unit 314, a creation unit 315, a calculation unit 316, an output unit 317, an input unit 318, and an instruction unit 319.

The communication unit 311 communicates with the control device 120, the administrator terminal 140, the user terminal 150, and the SNS server 160 via the public line network 101. The control unit 312 performs overall control related to the survey.

The storage unit 313 stores (stores) various types of information. The storage unit 313 stores elevator information 313A, user information 313B, survey creation information 313C, and survey implementation information 313D.

Elevator information 313A is information that includes information about the elevator 130's site and information about the control details of the elevator 130. Elevator information 313A will be described later with reference to FIG. 4.

The user information 313B includes information that can identify the user 103 (e.g., a user ID), elevator 130 history information by the user 103, and attribute information of the user 103.

The history information is information that indicates the usage history of the elevator 130 by the user 103. When a call registration for the elevator 130 is made, the history information, such as the date and time of the call registration (e.g., the time the user 103 used the elevator 130), the current floor (the floor where the user 103 boards the elevator 130), the destination floor (the floor where the user 103 disembarks from the elevator 130), etc., is generated and stored in the storage unit 313. The call registration includes information that can identify the user 103 who made the call registration, information that can identify the elevator 130 (car number) where the call registration was made, the date and time of the call registration, the current floor, the destination floor, the running direction of the elevator 130 (UP, DOWN, etc.), etc.

The attribute information is information such as the age of the user 103, the use of a wheelchair, a stroller, etc. by the user 103, and the gender of the user 103. The attribute information is information registered when the SNS application for call registration is installed on the user terminal 150. However, the attribute information may be information registered by other means.

The questionnaire creation information 313C is information including questionnaire target information for identifying the target of the questionnaire. The questionnaire target information is associated with questionnaire content information indicating the content of the questionnaire. In other words, the questionnaire creation information 313C may include questionnaire content information, or may include information that can identify the questionnaire content information (e.g., a questionnaire number). Examples of questionnaire content information include "Do you want security driving from 19:00 to 5:00 the next morning?", "Is it hot in the elevator?", "Is it cold in the elevator?", "Is the door open for a short time?", and "Is the door open for a long time?". The questionnaire target information will be described later with reference to FIG. 5.

The survey implementation information 313D includes information capable of identifying the user 103 who made the call registration, information capable of identifying the elevator 130 (cabin) for which the call registration was made, information indicating the content of the survey that was conducted (survey content information, information capable of identifying the survey content information, etc.), and information indicating the survey response ("Yes, please", "No, please", etc.).

The determination unit 314 determines the control contents of the elevator 130 that can be set based on the elevator information 313A. The creation unit 315 creates a questionnaire according to the attributes of the user 103 who has registered the call based on the user information 313B and the questionnaire creation information 313C. The questionnaire includes questions inquiring about the control contents of the elevator 130. The tallying unit 316 tallys up the responses to the questionnaire as the result of the questionnaire created by the creation unit 315. Here, the result of the questionnaire is a value obtained by tallying up the responses from the user terminals 150 that have registered calls for the elevator 130 within a predetermined period. The tallying unit 316 may calculate the total for each item of the questionnaire to obtain the result of the questionnaire, or may calculate the total for each item of the questionnaire and calculate the ratio (for example, %) of the total value to the total (the number of questionnaires conducted) to obtain the result of the questionnaire, or may perform other calculations to obtain the result of the questionnaire.

The output unit 317 controls the output to the manager terminal 140 and the user terminal 150. For example, the output unit 317 transmits the questionnaire created by the creation unit 315 to the user terminal 150. Also, for example, the output unit 317 transmits the results of the questionnaire to the manager terminal 140. The input unit 318 controls the input from the manager terminal 140 and the user terminal 150. For example, the input unit 318 inputs the questionnaire responses from the user terminal 150. Also, for example, the input unit 318 inputs information indicating that the control content specified by the manager terminal 140 is to be set in the elevator 130 (hereinafter, referred to as "remote control information"). The instruction unit 319 transmits an instruction (remote control command) to the control device 120 to set the control content specified by the manager terminal 140 in the elevator 130.

The control device 120 includes a communication unit 321, a control unit 322, a storage unit 323, and a determination unit 324.

The communication unit 321 communicates with the remote control system 110 via the general line network 101. The communication unit 321 also communicates with the elevator 130 via the network 210. When the communication unit 321 receives a remote control command from the remote control system 110, the control unit 322 sets the control content for the elevator 130. The storage unit 323 stores various information. For example, the storage unit 323 stores elevator information 323A. The elevator information 323A is information that includes information on the site of the elevator 130 and information on the control content of the elevator 130. The data items of the elevator information 323A may be the same as the data items of the elevator information 313A, and therefore the description thereof will be omitted. The determination unit 324 determines the settable control content of the elevator 130 based on the elevator information 323A.

The administrator terminal 140 includes a communication unit 341, a control unit 342, an output unit 343, and an input unit 344.

The communication unit 341 communicates with the remote control system 110 via the general line network 101. The control unit 342 performs general control related to the questionnaire. The output unit 343 displays the results of the questionnaire sent from the remote control system 110. The input unit 344 inputs the answers to the questionnaire specified by the administrator 102. For example, the control unit 342 transmits the answers to the questionnaire input by the input unit 344 as remote control information to the remote control system 110 via the communication unit 341.

The user terminal 150 includes a communication unit 351, a control unit 352, an output unit 353, and an input unit 354.

The communication unit 351 communicates with the remote control system 110 via the public line network 101 and the SNS server 160. The control unit 352 is, for example, an SNS application, and performs general control related to call registration for the elevator 130 and general control related to questionnaires.

For example, the user 103 uses the user terminal 150 to read a two-dimensional barcode provided at the elevator 130 landing or the like, and registers the official account of the elevator 130 that he or she wishes to use as a friend. This allows the user 103 to use the user terminal 150 to register a call for the elevator 130 by chatting (exchanging messages) with the SNS server 160. The user 103 can also use the user terminal 150 to chat with the SNS server 160 via the remote control system 110 to display and respond to surveys sent from the remote control system 110.

The output unit 353 displays the questionnaire sent from the remote control system 110. The input unit 354 inputs the answers to the questionnaire specified by the user 103.

The SNS server 160 includes a communication unit 351 and a control unit 362.

The communication unit 351 communicates with the remote control system 110 and the user terminal 150 via the public line network 101. The control unit 362 performs general control related to call registration for the elevator 130 and general control related to questionnaires.

For example, the control unit 362 provides a service that allows the elevator 130 to be called and a destination floor to be registered, that is, a service that allows the elevator 130 to be called and a call to be registered. The user 103 uses the user terminal 150 to select a current floor, a destination floor, etc. in a chat to register a call to the elevator 130 (calling the elevator 130, or calling the elevator 130 and registering a destination floor). The user terminal 150 transmits a message for calling the elevator 130 (call registration for the elevator 130) to the SNS server 160, which transmits the call registration to the remote control system 110, which transmits a command to the control device 120 to set the call registration to the elevator 130. This allows the user 103 to use the elevator 130 without touching the elevator 130's buttons.

For example, when the control unit 362 receives the contents of a survey from the remote control system 110 via the communication unit 361, the control unit 362 talks about the survey by, for example, transmitting survey screen information including the contents of the survey to the user terminal 150.For example, when the control unit 362 receives responses to the survey from the user terminal 150 via the communication unit 361, the control unit 362 transmits the received responses to the survey to the remote control system 110.

Figure 4 shows an example of elevator information 313A (elevator table 400). The elevator table 400 stores information related to the control content of the elevator 130.

More specifically, the elevator table 400 stores information in which the serial number 401, the model 402, the elevator number 403, the building management number 404, the building name 405, the address 406, the air conditioner settings 407, the air conditioner set time 408, the fan settings 409, the fan set time 410, the door open time extension 411, the door open time extension set time 412, the security operation 413, the security operation set time 414, the stop operation at each floor 415, and the stop operation at each floor set time 416 are associated with each other.

Serial number 401 is information indicating the serial number of elevator 130. Model 402 is information indicating the model of elevator 130. Ele number 403 is information capable of identifying the car number (cab) of elevator 130. Building management number 404 is information capable of identifying the building in which elevator 130 is installed. Building name 405 is information indicating the name of the building. Address 406 is information indicating the address of the building.

Air conditioner settings 407 are information related to the settings of the air conditioner installed in elevator 130. Information related to the air conditioner settings is "Performed", which indicates that the air conditioner is operating (ON), "Not performed", which indicates that the air conditioner is not operating, or "Not possible to perform", which indicates that the air conditioner cannot be set because the air conditioner is not installed or is broken, etc. Air conditioner setting time 408 is information indicating the time when the air conditioner was set.

FAN setting 409 is information related to the setting of the FAN installed in elevator 130. Information related to the FAN setting is "Done", which indicates that the FAN is operating (ON), or "Not done", which indicates that the FAN is not operating. Note that information related to the FAN setting may also include "Not done", which indicates that the FAN cannot be set because the FAN is not installed, the FAN is broken, or the like. FAN setting time 410 is information indicating the time when the FAN was set.

Door open time extension 411 is information related to a setting to extend the time that the doors of elevator 130 are open (hereinafter referred to as "extension setting"). Information related to the extension setting is "implemented", which indicates that the time has been extended, or "not implemented", which indicates that the time has not been extended. Door open time extension setting time 412 is information indicating the time when the extension setting was performed.

Crime prevention operation 413 is information related to the setting of crime prevention operation. Information related to the setting of crime prevention operation is "implemented" indicating that crime prevention operation is being performed, "not implemented" indicating that crime prevention operation is not being performed, etc. Crime prevention operation setting time 414 is information indicating the time when crime prevention operation was set. Note that crime prevention operation includes operating with the floor display on the indicator at the elevator 130's landing turned off to prevent a third party from knowing the destination floor, operating nonstop directly to the registered destination floor even if a call is registered at an intermediate floor, etc.

Stop operation at each floor 415 is information related to the setting of stop operation at each floor. Information related to the setting of stop operation at each floor is "implemented", which indicates that stop operation at each floor is being performed, or "not implemented", which indicates that stop operation at each floor is not being performed. Stop operation at each floor setting time 416 is information indicating the time when stop operation at each floor was set. Note that stop operation at each floor is an operation in which the vehicle stops at each floor up to the destination floor even if there is no call registration. Stop operation at each floor may be included in security operation.

Figure 5 is a diagram showing an example of survey target information (survey target table 500). The survey target table 500 is provided for each elevator 130. The survey target information is appropriately registered, for example, by the administrator 102.

The survey target table 500 stores information in which the survey number (No.) 501, control content 502, age 503, usage time 504, use of strollers, etc. 505, and gender 506 are associated with each other.

Survey number 501 is information that can identify the survey. Control content 502 is information that indicates the control content of elevator 130 that can be set in the survey. Age 503 is information that indicates the age of the people who are the targets of the survey. For example, age 503 "all targets" indicates that the survey is for people regardless of age. Also, for example, age 503 "elderly" indicates that the survey is for people aged 65 or older.

Usage time 504 is information indicating the usage time of the elevator 130 that is the subject of the survey. Usage time 504 "all targets" indicates that the survey is targeted regardless of the usage time of the elevator 130. Usage time 504 "daytime" indicates that the survey is targeted at people who use the elevator 130 during the daytime. Usage time 504 "nighttime use" indicates that the survey is targeted at people who use the elevator 130 at night.

Stroller etc. Use 505 is information indicating the use of wheelchairs, strollers etc. by the survey subjects. Stroller etc. Use 505 "All Targets" indicates that the survey is for people regardless of whether they use strollers etc. Stroller etc. Use 505 "User" indicates that the survey is for people who use strollers etc. Gender 506 is information indicating the gender of the survey subjects. Gender 506 "All Targets" indicates that the survey is for people regardless of gender. Gender 506 "Female" indicates that the survey is for women.

When the remote control system 110 is capable of setting the control content of the elevator 130, it conducts a survey in which the user information 313B of the user 103 who has registered the call satisfies the conditions shown in the survey target table 500. For example, in the survey on crime prevention driving, women who use the elevator 130 at night are the subjects of the survey.

Figure 6 is a diagram showing an example of a process related to a survey (survey processing). The survey processing is started when a call is registered by the user terminal 150.

In step S601, the remote control system 110 creates a survey from the elevator information 313A, the user information 313B, and the survey creation information 313C, and stores the contents of the created survey in the survey implementation information 313D.

For example, when the remote control system 110 receives a call registration for the elevator 130 sent from the user terminal 150 via the SNS server 160, it acquires user information 313B of the user 103 who made the call registration (hereinafter referred to as the "call user"). In addition, the remote control system 110 acquires a record in the elevator table 400 corresponding to the elevator 130 number (hereinafter referred to as the "call number") to be dispatched by the call registration, and a survey target table 500 corresponding to the call number.

For each record in the survey target table 500 corresponding to a call number, the remote control system 110 checks the record in the elevator table 400 corresponding to that call number to determine whether or not the record is the subject of the survey. For example, if a record in the elevator table 400 contains air conditioner setting 407 "Cannot be implemented" or "Already implemented," the remote control system 110 cannot control the air conditioner to be ON. Therefore, if the survey content is "Is it hot inside the elevator?", the record with survey number 501 "1" (control content) is excluded from the survey targets, and records with configurable control content are extracted.

The remote control system 110 checks the user information 313B of the calling user for each record of configurable control content to determine whether or not the user is the subject of the survey. For example, if the record with survey number 501 "1" is excluded and the user information 313B of the calling user includes information such as age "30 years old", gender "female", use of stroller etc. "none", and time of use "daytime, nighttime", the remote control system 110 extracts survey numbers 501 "2", "5", and "6" as subjects of the survey.

The remote control system 110 obtains the contents of the survey corresponding to the survey number 501 that is the subject of the survey from the survey creation information 313C and stores them in the survey implementation information 313D.

In step S602, the remote control system 110 transmits information indicating the contents of the survey stored in the survey implementation information 313D to the user terminal 150 via the SNS server 160. The user terminal 150 displays a survey screen indicating the contents of the survey. The survey screen will be described with reference to FIG. 7.

In step S603, the user terminal 150 accepts responses to the survey from the user 103 and transmits the accepted responses to the survey to the remote control system 110 via the SNS server 160.

In step S604, the remote control system 110 stores the survey responses in the survey implementation information 313D.

In step S605, the remote control system 110 generates survey results by tallying up the survey responses in the survey implementation information 313D at an appropriate timing, and transmits a survey result screen showing the survey results to the administrator terminal 140. The administrator terminal 140 displays the survey result screen. The survey result screen will be described using FIG. 8.

The appropriate timing may be a timing instructed by the administrator 102, a pre-specified time, a predetermined cycle, or other timing. The timing of tallying, etc. and the timing of displaying the survey result screen may be the same or different. Furthermore, if multiple machines are installed at the site (facility), the remote control system 110 may tally up the survey responses without distinguishing between each of the multiple machines.

In step S606, the manager terminal 140 accepts a remote control instruction. More specifically, the manager terminal 140 inputs remote control information including information indicating whether or not to execute remote control via the survey result screen, and transmits the input remote control information to the remote control system 110. Note that when the remote control information includes information indicating that remote control is to be executed, the remote control information also includes information indicating the control content of the elevator 130.

In step S607, the remote control system 110 determines whether or not to execute remote control based on the remote control information. If the remote control system 110 determines that remote control is to be executed, it proceeds to step S608, and if it determines that remote control is not to be executed, it ends the survey process.

In step S608, the remote control system 110 determines whether the remote control content received from the manager terminal 140 can be set from the elevator information 313A of the call unit, and transmits a remote control command to the control device 120.

Here, there is a possibility that the control contents of the call unit may have changed between the time the questionnaire was created and the time the remote control instruction was issued. Therefore, in step S608, the remote control system 110 checks whether the control contents can be set from the elevator information 313A of the call unit, and transmits a remote control command to the control device 120 to execute the control contents that can be set.

In step S609, the control device 120 receives the remote control command and sets the control content for the elevator 130. Here, the control content settings include an overall control setting (a constant setting) and an individual control setting (a setting for each use). Note that either the overall control setting or the individual control setting is specified by the administrator 102.

In the overall control setting, operation with the control content is performed for all users 103. For example, if the control content is crime prevention operation, crime prevention operation is set in the call unit, and crime prevention operation is performed for all users 103, not just the call user. In other words, if there is a high need for crime prevention operation, crime prevention operation can be performed for both men and elderly people.

In individual control settings, when a call is registered for the elevator 130 by a call user or a user 103 with attributes and/or usage history similar to that of the call user, the control content is set for the call unit. For example, if the control content is security operation, when a call is registered for the elevator 130 by a call user or a female user 103 who uses the elevator at night, security operation is set for the call unit, the call unit is called, and security operation is performed.

For example, if multiple elevators are installed on-site, when a call for elevator 130 is registered on user terminal 150, the elevator with the desired control content set in response to the questionnaire may be preferentially called.

In step S610, the control device 120 transmits the result of setting the control content for the call device (control result) to the remote control system 110.

In step S611, the remote control system 110 stores the control result in elevator information 313A.

In step S612, the remote control system 110 transmits information indicating the control result based on the results of the survey from the elevator information 313A and the survey implementation information 313D to the user terminal 150 via the SNS server 160.

In step S613, the user terminal 150 displays a control result screen showing the control result. The control result screen is described using FIG. 9.

Figure 7 shows an example of a survey screen (survey screen 700). The survey screen 700 is displayed on the user terminal 150.

Survey screen 700-1 is an example of a screen when the survey has one subject. Survey screen 700-2 is an example of a screen when the survey has multiple subjects (two in this example).

The survey screen 700 includes a display area 701, a selection list 702, a send button 703, and a cancel button 704. The display area 701 displays the contents of the survey. The selection list 702 displays the survey responses so that they can be selected. The send button 703 is a button for sending the response to the survey contents (the survey response selected in the selection list 702) to the remote control system 110. The cancel button 704 is a button for canceling the survey.

The user 103 looks at the contents of the survey displayed in the display area 701, selects an answer to the survey from the selection list 702, and presses the send button 703.

Figure 8 shows an example of a survey result screen (survey result screen 800). The survey result screen 800 is displayed on the administrator terminal 140.

The survey result screen 800 includes display areas 801 and 802, an execute button 803, and a cancel button 804. The display area 801 displays the control content for the survey responses. The display area 802 displays the survey results. The execute button 803 is a button for executing the control content displayed in the display area 801. The cancel button 804 is a button for canceling the settings for the elevator 130.

In addition, the survey result screen 800 may display information about the unit number 403, the building name 405, etc.

The administrator 102 looks at the control content displayed in the display area 801 and the survey results displayed in the display area 802 to determine whether or not to execute the control content, and if so, presses the execute button 803, or if not, presses the cancel button 804.

Figure 9 is a diagram showing an example of a control result screen (control result screen 900). The control result screen 900 is displayed on the user terminal 150 of the user 103 who responded to the questionnaire.

The control result screen 900 includes display areas 901 and 902. The display area 901 displays the control contents set for the elevator 130. The display area 902 displays the questionnaire responses from the user 103.

In addition, the control result screen 900 may display information about the unit number 403, the building name 405, etc.

By displaying the control content in display area 901 and the questionnaire responses in display area 902, we aim to improve the satisfaction of user 103.

According to this embodiment, the administrator can be informed of what attributes of users, what time periods, and what control content is valid, so the administrator can improve user satisfaction by operating the facility based on the users' wishes.

(2) Supplementary Notes The above-described embodiment includes, for example, the following contents.

In the above embodiment, the present invention has been described as being applied to a call registration questionnaire system, but the present invention is not limited to this and can be widely applied to various other systems, devices, methods, and programs.

In the above embodiment, in step S602, the remote control system 110 transmits information indicating the contents of the survey stored in the survey implementation information 313D to the user terminal 150 via the SNS server 160, but the present invention is not limited to this. For example, the remote control system 110 may generate information indicating the contents of the survey stored in the survey implementation information 313D (e.g., survey screen information) and transmit it to the user terminal 150 without going through the SNS server 160.

In addition, in the above embodiment, in step S603, the user terminal 150 accepts the survey responses from the user 103 and transmits the accepted survey responses to the remote control system 110 via the SNS server 160, but the present invention is not limited to this. The user terminal 150 may accept the survey responses from the user 103 and transmit the accepted survey responses to the remote control system 110 without going through the SNS server 160.

In the above embodiment, in step S612, the remote control system 110 transmits information indicating the control result based on the survey results to the user terminal 150 via the SNS server 160, but the present invention is not limited to this. The remote control system 110 may generate information indicating the control result based on the survey results (e.g., control result screen information) and transmit it to the user terminal 150 without going through the SNS server 160.

In addition, in the above-described embodiment, the configuration of each table is an example, and one table may be divided into two or more tables, or all or part of two or more tables may be one table.

In addition, the screens shown and described in the above embodiment are merely examples, and any design may be used as long as the information received is the same.

In addition, the screens shown and described in the above embodiment are merely examples, and any design may be used as long as the information presented is the same.

In addition, in the above-described embodiment, the output of information is not limited to display on a display. The output of information may be audio output from a speaker, output to a file, printing on paper media using a printing device, projection on a screen using a projector, or other forms.

In addition, in the above description, information such as programs, tables, and data that realize each function can be stored in a storage device such as a memory, a hard disk, or an SSD (Solid State Drive), or in a recording medium such as an IC card, an SD card, or a DVD.

The above-described embodiment has the following characteristic configurations:

A call registration questionnaire system (e.g., call registration questionnaire system 100) having a memory unit (e.g., holding unit 313, memory unit 202-1, memory unit 202-6, remote control system 110, storage device capable of communicating with remote control system 110) that stores user information (e.g., user information 313B) of a user associated with an elevator call registration (e.g., elevator 130) has a creation unit (e.g., creation unit 315, remote control system 110, circuit) that creates a questionnaire based on an elevator call registration from a user terminal (e.g., user terminal 150), a communication unit (e.g., communication unit 311, remote control system 110, circuit) that transmits the questionnaire created by the creation unit to the user terminal and receives responses to the questionnaire from the user terminal, and an output unit (e.g., output unit 317, remote control system 110, circuit) that outputs the responses to the questionnaire.

The content of the questionnaire created by the creation unit may be related to elevator operation, or may be content targeting the area that can be captured by a surveillance camera installed in the facility. The survey responses may be displayed on an administrator terminal, printed on paper, or output in some other way. The survey responses that are output may or may not be tallied. For example, elevators, surveillance cameras, etc. may be controlled automatically or manually according to instructions from an administrator who has grasped the survey responses that have been output.

The communication unit communicates with the user terminal directly (e.g., without going through the SNS server 160) or indirectly (e.g., through the SNS server 160).

In the above configuration, the responses to the questionnaire are output, so that, for example, the administrator can operate the facility in a way that is desired by the majority of users based on the survey results, thereby improving satisfaction among users overall.

Based on an elevator call registration from a user terminal (e.g., user terminal 150), the creation unit may create a questionnaire according to the attributes of the user of the user terminal (e.g., at least one of age, use of a stroller, etc., and gender) from user information of the user of the user terminal and questionnaire creation information (e.g., questionnaire creation information 313C) for identifying the content of the questionnaire related to the facility including the elevator. In this case, the communication unit transmits the questionnaire created by the creation unit according to the attributes of the user of the user terminal that performed the elevator call registration to the user terminal, and receives responses to the questionnaire from the user terminal. The call registration questionnaire system includes a storage unit (e.g., storage unit 313, remote control system 110, circuit) that stores the responses to the questionnaire received by the communication unit.

In the above configuration, a questionnaire is created according to the user's attributes based on elevator call registrations. For example, a facility manager can narrow down the questionnaire to users who fit the information they want to confirm about the facility, thereby improving the satisfaction of those users.

The call registration survey system includes a counting unit (e.g., counting unit 316, remote control system 110, circuit) that counts responses to the survey from user terminals that have registered calls for the elevator as survey results for the survey, and an instruction unit (e.g., instruction unit 319, remote control system 110, circuit) that instructs devices related to the elevator (e.g., control device 120, surveillance camera) to perform predetermined control based on the survey results.

For example, if the tallied results exceed a predetermined value, more specifically, if more than 80% of responses to a questionnaire for a predetermined period and/or a predetermined number of people indicate a desire for a specific control, the instruction unit may perform security operations on the elevator, adjust the elevator temperature, or extend the recording time of the surveillance camera.

According to the above configuration, elevator-related devices are controlled based on the collected results, which can improve overall user satisfaction.

The questionnaire created by the creation unit includes questions inquiring about the control contents of the elevator (e.g., air conditioner settings, fan settings, door open time extension, security operation, stop operation at each floor) (see FIG. 7), and the call registration questionnaire system includes an input unit (e.g., input unit 318, remote control system 110, circuit) that receives, in response to the questionnaire results about the control contents of the elevator, from the manager terminal (e.g., manager terminal 140) of the manager of the elevator, a request to set the control contents in the elevator, and the instruction unit instructs the control device (e.g., control device 120) that controls the elevator to set the control contents in the elevator.

The call registration questionnaire system may include a memory unit (which may be the same as or different from the memory unit that stores the questionnaire creation information) that stores elevator information (e.g., elevator information 313A) including the control contents set for the elevator, and a determination unit (e.g., determination unit 314, remote control system 110, circuit) that determines whether or not the control contents received by the input unit can be set for the elevator based on the elevator information.

In the above configuration, the elevator control details are set based on the administrator's instructions taking into account the survey results, so, for example, the administrator can easily operate the elevator with the control details desired by most users.

The aggregation unit calculates the survey results from responses to the survey from user terminals that have registered calls for the elevator within a predetermined period of time.

With the above configuration, responses to surveys outside of a predetermined period are not reflected in the tally, so it is possible to avoid a situation where, for example, responses to a survey conducted in winter are used when it is currently summer, and it becomes possible to control the elevator more appropriately.

The questions inquiring about the control contents of the elevator include questions related to the security operation of the elevator (e.g., a question asking about the preference for security operation) (see, e.g., FIG. 7), and the input unit accepts from the manager terminal a request to set the control contents for security operation of the elevator in response to the questionnaire results about the control contents for security operation of the elevator (see, e.g., FIG. 8), and the instruction unit instructs the control device to set the control contents for security operation of the elevator in the elevator (see, e.g., FIG. 6).

In the above configuration, a questionnaire is conducted regarding security operation of the elevator, so that, for example, the manager can implement security operation of the elevator based on the results of the questionnaire.

The questions inquiring about the control contents of the elevator include questions about temperature adjustment of the elevator (e.g., questions asking about desired temperature adjustment) (e.g., see FIG. 7), and the input unit receives from the manager terminal a request to set the control contents for adjusting the temperature of the elevator in response to the questionnaire results about the control contents for adjusting the temperature of the elevator, and the instruction unit instructs the control device to set the control contents for adjusting the temperature of the elevator in the elevator (e.g., see FIG. 6).

The temperature adjustment is performed by at least one of adjusting the air conditioner installed in the elevator and adjusting the fan installed in the elevator. For example, if the answer to the question "Is it hot inside the elevator?" is "It's hot," and if the elevator is equipped with an air conditioner and a fan, the elevator is set to turn on (operate) the air conditioner or lower the air conditioner's set temperature by a predetermined value, and turn on (operate) the fan or increase the fan's airflow by a predetermined value.

In the above configuration, a survey is conducted regarding temperature control in the elevator, so that, for example, the manager can adjust the temperature in the elevator based on the results of the survey.

Furthermore, the above-mentioned configurations may be modified, rearranged, combined, or omitted as appropriate without departing from the spirit and scope of the present invention.

It should be understood that an item in a list in the format "at least one of A, B, and C" can mean (A), (B), (C), (A and B), (A and C), (B and C), or (A, B, and C). Similarly, an item in a list in the format "at least one of A, B, or C" can mean (A), (B), (C), (A and B), (A and C), (B and C), or (A, B, and C).

100: Call registration survey system, 311: Communication unit, 315: Creation unit, 317: Output unit.

Claims (3)

A call registration questionnaire system including a storage unit that stores user information of a user associated with an elevator call registration,
A creation section that creates a questionnaire based on elevator call registrations from user terminals;
a communication unit that transmits the questionnaire created by the creation unit to the user terminal and receives responses to the questionnaire from the user terminal;
an output unit for outputting responses to the questionnaire;
a counting unit that counts, as a survey result for the survey, responses to the survey from user terminals that have registered elevator calls;
An instruction unit that instructs a device related to the elevator to perform a predetermined control based on the survey result;
Equipped with
The questionnaire created by the creation unit includes a question inquiring about the control content of the elevator,
an input unit that receives, from a manager terminal of a manager of the elevator, a request to set the control content in the elevator in response to a questionnaire result regarding the control content of the elevator;
The instruction unit instructs a control device that controls the elevator to set the control content to be set in the elevator received by the input unit to the elevator.
Call registration survey system. The questions inquiring about the control contents of the elevator include questions about security operation of the elevator,
The input unit receives, from the manager terminal, a request to set control content for performing the security operation of the elevator in the elevator in response to a questionnaire result regarding control content for performing the security operation of the elevator,
The instruction unit instructs the control device to set control content for performing a security operation of the elevator to the elevator.
2. The call registration questionnaire system according to claim 1 . The questions inquiring about the control contents of the elevator include questions about temperature control of the elevator,
the input unit receives, from the manager terminal, a request to set, in the elevator, control content for adjusting the temperature of the elevator in response to a questionnaire result regarding control content for adjusting the temperature of the elevator;
The instruction unit instructs the control device to set the control content for the elevator to adjust the temperature to the elevator.
2. The call registration questionnaire system according to claim 1 .

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